100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Jan 24,2022
Jan 24,2022
1
people found
this helpful
this helpful
We are renting since summer last year and until now we getting disappointed one after another from the very beginning. It feels like they do not want me to rent with them and make me regret every single day and made us feel they really want us to get out of this property. Even to get to view the property I had to agree to pay £500 in advance from £100 at the beginning and after viewing I had to pay the rest of the deposit straight away and we did it all.
Each problem we have I have to constantly asking with an update and even talk to the director and he explained how things get done with Martin & Co, still don't match with the time lining he explained.
From day one no one help us and explain how things work in the property, we had to come in to get the key and walked into property ourselves and found out some appliances didn't even cleaned and the grass at front yard and the back yards didn't get cut as promised until we called few times and finally got it cut weeks after we moved in. Each time I called they showed me how much they don't like to take my phone call, even the manager keep saying she never got my message to call me back.
Being a new resident in this city in the new country, trying to get settled with your children to get treatment like this is a nightmare.
We didn't have hot water and heater for weeks too and my husband had to explain to the director again to get help sooner while I had to get to other people house to have a showered or had to boil a water for each shower time for days.
We are still waiting for our kids windows to get fixed since we moved in months ago, was almost fallen into my daughters bed, and we had to keep asking for that. She couldn't open her windows during summer and during winter specially when there was a storm, I had to covered the side of the windows with towels and taped. Each time we kind of begging to get it done sooner but we had no luck.
With no update all the sudden the company who is supposed to fixed this windows came into my door this morning and gave us no choice of dates or days to get them come to change the windows, while we are actually have plans on that day, and had to canceled so our children finally will have safe windows after months living in the property we are renting.
This is the worse experience we ever dealing with for 20 years living all over different countries and continents.
Each problem we have I have to constantly asking with an update and even talk to the director and he explained how things get done with Martin & Co, still don't match with the time lining he explained.
From day one no one help us and explain how things work in the property, we had to come in to get the key and walked into property ourselves and found out some appliances didn't even cleaned and the grass at front yard and the back yards didn't get cut as promised until we called few times and finally got it cut weeks after we moved in. Each time I called they showed me how much they don't like to take my phone call, even the manager keep saying she never got my message to call me back.
Being a new resident in this city in the new country, trying to get settled with your children to get treatment like this is a nightmare.
We didn't have hot water and heater for weeks too and my husband had to explain to the director again to get help sooner while I had to get to other people house to have a showered or had to boil a water for each shower time for days.
We are still waiting for our kids windows to get fixed since we moved in months ago, was almost fallen into my daughters bed, and we had to keep asking for that. She couldn't open her windows during summer and during winter specially when there was a storm, I had to covered the side of the windows with towels and taped. Each time we kind of begging to get it done sooner but we had no luck.
With no update all the sudden the company who is supposed to fixed this windows came into my door this morning and gave us no choice of dates or days to get them come to change the windows, while we are actually have plans on that day, and had to canceled so our children finally will have safe windows after months living in the property we are renting.
This is the worse experience we ever dealing with for 20 years living all over different countries and continents.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Andrew'
Featured Review
a
reviewed by 'Rich'
Featured Review
a
reviewed by 'Sarah Phillips'
Featured Review
a
reviewed by 'Jennifer'
Featured Review
a
reviewed by 'Emma'
24th Nov 2024
reviewed by 'Siobhan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 12 | 623 | 52 | 8 | 0 | 7 | 1 | 21 | 5 |
Areas covered
- AB12
- Aberdeen
- AB15
- Aberdeen West End
- AB10
- Cults
- AB25
- Bieldside
- AB23
- Milltimber
- AB22
- Kingswells
- AB16
- Westhill
- AB24
- Ferryhill
- AB11
- Midstocket
- AB32
- Rosemount
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Featured Review
a
Mar 13,2024
Mar 13,2024
0
people found
this helpful
this helpful
I have dealt with Stephen more than I would like recently due to an unfortunate accident affecting my rental property. He has removed all stress from the situation and communication has been fantastic. I have used other well known letting agents in the city in ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Mar 07,2024
Mar 07,2024
0
people found
this helpful
this helpful
Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Oct 31,2023
Oct 31,2023
0
people found
this helpful
this helpful
Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly.
✅Photographer
✅Drone footage
✅360-degree footage for each room
✅Marketing of the property
✅Arranged the Home Report
✅Scheduled all of my ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Mar 01,2024
Mar 01,2024
0
people found
this helpful
this helpful
Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Jan 10,2024
Jan 10,2024
0
people found
this helpful
this helpful
We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
In particular we are so very grateful to Stephen who has been an absolute pleasure to work with. He's gone out of his way to ensure we ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2024
Nov 24,2024
0
people found
this helpful
this helpful
Extremely easy process and found tenants on the first viewing! Amazing!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2024
Nov 22,2024
0
people found
this helpful
this helpful
Great help and support, always available and accessible
Thank you for your support...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2024
Nov 21,2024
0
people found
this helpful
this helpful
Excellent Service. Found the whole process in obtaining our new rental property very efficient and straight forward....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2024
Nov 19,2024
0
people found
this helpful
this helpful
Kelly Kennedy is an amazing agent, very helpful all through....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2024
Nov 13,2024
0
people found
this helpful
this helpful
The customer service is second to none completely impressed with their professionalism, kelly kennedy was very very good for helping me to secure a property....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2024
Nov 13,2024
0
people found
this helpful
this helpful
Thanks for all the help getting us moved into the property early, it's lovely! Very happy with the service provided by Adam....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2024
Nov 13,2024
0
people found
this helpful
this helpful
I had an exceptional experience working with the Martin & Co Aberdeen team, and especially with Mr. Adam Hughes, during both the rental process and my stay. They were incredibly helpful, respectful, and efficient. The response system they have in place works flawlessly, ensuring all my ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2024
Nov 12,2024
0
people found
this helpful
this helpful
Ashley and Kelly was a great help and very professional throughout the process, i would highly recommend Ashley and Kelly. Thanks for your help. Great team at Martin & co....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2024
Nov 11,2024
0
people found
this helpful
this helpful
Everything handled perfectly by Kelly right from the query to the viewing and helped us secure the property. Cheers...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2024
Nov 08,2024
0
people found
this helpful
this helpful
The renting process was a splendid one. There was good timeliness in responses to enquiries etc, and the process was concluded in good time. I hope this continues in the relationship....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2024
Nov 07,2024
0
people found
this helpful
this helpful
Joel has been a pleasure to deal with. Very knowledgeable and went above and beyond! Would not hesitate to recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2024
Nov 06,2024
0
people found
this helpful
this helpful
Kelly is a wonderful, great and helpful person. Thank you very much for your help...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Adam really helped me set everything up. Excellent service, would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
We dealt with Kelly Kennedy and she was brilliant ! Couldn't be more helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2024
Nov 01,2024
0
people found
this helpful
this helpful
I have been dealing with Kelly over the last few days. She has made everything easy and communication has been excellent....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2024
Oct 30,2024
0
people found
this helpful
this helpful
Kelly Kennedy was lovely and helpful when viewing properties. She was very insightful and happy, and willing to answer any questions we had. She made the process simple and quick. Thank you so much....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2024
Oct 30,2024
0
people found
this helpful
this helpful
Kelly Kennedy was fantastic in ensuring a smooth process. She was very quick to respond easing any worries I had and in viewings she was very attentive and knowledgeable....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2024
Oct 30,2024
0
people found
this helpful
this helpful
Kelly Kennedy was impeccable, she was so helpful in the viewing and was very knowledgeable and answered my questions to a high standard, she was very swift and fast acting and took great care of us....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
Agents are quick to respond and always happy to help, wonderful service...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
We had a great experience with Martin & Co and Kelly Kennedy was especially helpful with helping us secure the right property. Thanks again!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2024
Oct 28,2024
0
people found
this helpful
this helpful
Juliette has been magic throughout the whole process - friendly and efficient :)...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2024
Oct 26,2024
0
people found
this helpful
this helpful
Our experience with Martin & Co has been outstanding.
My partner & I had to vacate our flat on short notice & we were worried about finding somewhere just as nice at a fair price.
Kelly Kennedy took great care of us. Our hunt began on Monday morning & ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2024
Oct 24,2024
0
people found
this helpful
this helpful
Outstanding service from Ms Kennedy at the Aberdeen branch. But also from Mr Rodriguez who was my first point of contact there. Smooth and seamless service throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2024
Oct 22,2024
0
people found
this helpful
this helpful
I had a great experience working with Adam at Martin & Co. From the very beginning, he was incredibly helpful and guided me through every step of the process. He kept me updated throughout, and even when there were potential delays, Adam worked quickly to ensure ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2024
Oct 21,2024
0
people found
this helpful
this helpful
Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
read full review
read full review
Was this helpful?
Yes
Yes
Kelly
(470)
Stephen
(424)
Juliet
Maxine
(243)
Monika
(20)
Debbie
(15)
Joel
(8)
Eduardo
(6)
Adam
Ashely
Michael
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Best Letting Agent in Aberdeen 
