Jan 21,2022
Jan 21,2022
15
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Do you like warm running water for a shower? Wifi that works? Well please keep looking, as living at a "noble" property was one of the worst experiences of my life. My 1 star is a compliment to this horrific place and company. Amongst the fake five star reviews on here, I'm glad everyone shares a hatred for one certain employee at noble, whose name I don't even have to mention, you just use your imagination.
Before I get to the struggles with trying to communicate with the company, I want to share a review of the actual building and apartment itself. "it will be all finished by September" they said, even though there is still fencing and building materials surrounding the building, it looks half done. Then inside, the stairwell looks like a five year old had designed and made it. The apartment itself, in all honesty, was nice, a brand new modern design, however the only issue was that it was very poorly made, using the cheapest appliances and materials money can buy. The walls and ceilings pealing off, and of course as I already mentioned, the hot water. There would often be times where I wouldn't even be able to wash my used dishes and pots, because the water was simply not warm at all, never mind wanting to shower. And for the overpriced nature of the place, the least I would expect is warm water. And with no hot water, also meant the heating system was also affected. Luckily, I was on a higher floor, where sunlight could come through the windows and warm my apartment up, but I remember once, a woman on the ground floor asked me whether my heating was working, and I replied that it wasn't, and she was clearly struggling in a freezing room. Awful. And of course, the wifi. A building of apartments filled with students, mixed with the forced online learning for university, was never going to end well. Not to mention the "professionals" who were also forced to work from home during covid, having no wifi will have really make it difficult. Something that we are paying for.
Now, onto my struggles with the actual "people" running the company. As I had transferred to a different university, I had to end my tenancy early, which I understood the process as it was all written in the contract. Getting into contact with anyone was the first problem, and I had not received a reply to my emails in weeks. The contract stated that if I find a replacement tenant, the process would be quicker and I would have to pay less admin fees, so I went out and found myself a replacement to take over my contract, and completed all the things that needed to be done to make sure the contract was in place, however yet again, I did not receive a reply for at least 2 weeks. By that point, the original planned person to take it over had backed out, as I'm sure they were worried by the awful communication of the company. I finally managed to get it all sorted, and it was a great feeling to finally get rid of them.
Another scam from this awful unethical company, was trying to get my deposit back. Around 6 months before I moved in, I paid a small deposit (around £300) to secure the room. Jade, the self proclaimed company director, tried to tell me that they do not take deposits, and that I was clearly lying. So of course, I found the emails that showed them asking for it, saying that I would get this deposit back when my term ends (providing the room was in its original state, which it was), and the bank transfer of that money to Noble. She then had to give in, as I had provided the evidence.
After an extremely stressful 3 months, I am finally Noble free, and if anyone is ever considering moving into a noble - owned property, I URGE you to do your research, as you will find some pretty eye opening things on this immoral company.
*I was a tenant at Lightbox Sheffield*
Before I get to the struggles with trying to communicate with the company, I want to share a review of the actual building and apartment itself. "it will be all finished by September" they said, even though there is still fencing and building materials surrounding the building, it looks half done. Then inside, the stairwell looks like a five year old had designed and made it. The apartment itself, in all honesty, was nice, a brand new modern design, however the only issue was that it was very poorly made, using the cheapest appliances and materials money can buy. The walls and ceilings pealing off, and of course as I already mentioned, the hot water. There would often be times where I wouldn't even be able to wash my used dishes and pots, because the water was simply not warm at all, never mind wanting to shower. And for the overpriced nature of the place, the least I would expect is warm water. And with no hot water, also meant the heating system was also affected. Luckily, I was on a higher floor, where sunlight could come through the windows and warm my apartment up, but I remember once, a woman on the ground floor asked me whether my heating was working, and I replied that it wasn't, and she was clearly struggling in a freezing room. Awful. And of course, the wifi. A building of apartments filled with students, mixed with the forced online learning for university, was never going to end well. Not to mention the "professionals" who were also forced to work from home during covid, having no wifi will have really make it difficult. Something that we are paying for.
Now, onto my struggles with the actual "people" running the company. As I had transferred to a different university, I had to end my tenancy early, which I understood the process as it was all written in the contract. Getting into contact with anyone was the first problem, and I had not received a reply to my emails in weeks. The contract stated that if I find a replacement tenant, the process would be quicker and I would have to pay less admin fees, so I went out and found myself a replacement to take over my contract, and completed all the things that needed to be done to make sure the contract was in place, however yet again, I did not receive a reply for at least 2 weeks. By that point, the original planned person to take it over had backed out, as I'm sure they were worried by the awful communication of the company. I finally managed to get it all sorted, and it was a great feeling to finally get rid of them.
Another scam from this awful unethical company, was trying to get my deposit back. Around 6 months before I moved in, I paid a small deposit (around £300) to secure the room. Jade, the self proclaimed company director, tried to tell me that they do not take deposits, and that I was clearly lying. So of course, I found the emails that showed them asking for it, saying that I would get this deposit back when my term ends (providing the room was in its original state, which it was), and the bank transfer of that money to Noble. She then had to give in, as I had provided the evidence.
After an extremely stressful 3 months, I am finally Noble free, and if anyone is ever considering moving into a noble - owned property, I URGE you to do your research, as you will find some pretty eye opening things on this immoral company.
*I was a tenant at Lightbox Sheffield*
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Noble City Living Sheffield
St Marys Gate
Sheffield
South Yorkshire
S2 4LA
01952615213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 38 | 63 | 0 | 0 | 0 | 0 | 0 | 12 |
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Oct 22,2024
Oct 22,2024
1
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My contract with you had ended on June 30, 2024. For more than 3 months now, you did not give back my house keys. I kept writing emails, sending WhatsApp messages, sending registered mail, calling your phone number which keeps going to your voice mail. I know you ...
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Aug 23,2024
Aug 23,2024
0
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The horrible customer service cannot be overstated. There were so many problems that I can't even remember all of them. I never leave reviews (because effort) but I feel like it's my duty to even just stop one person from going with them. They are ...
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Aug 31, 2024
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David, you lived with us for 12 months, you then booked another property with us which you failed to complete the documentation in time so the booking was cancelled and the flat was relet. We then didn’t have any availability when you reapproached so if everything was so awful, why would you re-apply and then re- apply again? ...
Aug 20,2024
Aug 20,2024
1
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They gave me a bed filled with bed bugs. I handed the mattress back to them and bought my own. They tried to charge me and say I ‘stole the old mattress’. The staff are incredibly rude and unhelpful....
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Sep 02, 2024
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Thank you so much for actually communicating with me. I received no communication after emailing to say I had bed bugs. Even after, I’m now being gaslit claiming I ‘had no bed bugs’ and I ‘stole’ this supposed mattress with bed bugs (which makes no sense). I will attach the evidence below: Purchases of bed bugs spray that I made myself since I tried to get rid of them myself before even complaining. An email I made to the staff. The phone call I made asking them to pick up the mattress ...
Apr 24,2024
Apr 24,2024
0
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Dirty, Mouldy, gross. Came for a viewing as a new student tenant. Honestly a really disgusting accomodation. This is an accom which is for students AND the public. So you can imagine the kinds of people there. This wasn’t advertised online.
I booked a ...
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Nov 23,2023
Nov 23,2023
4
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this helpful
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Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy ...
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Oct 16, 2024
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me too ...
Nov 17,2023
Nov 17,2023
3
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Noble City living are the most unpleasant people I have ever had the misfortune of dealing with. Every single interaction with these people was a disaster, from arranging a viewing, signing documents, moving in, arranging maintenance, paying rent, moving out, trying to contact them ...
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Nov 21, 2023
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I'm sorry that you, like so many others have had to deal with Jade and Gary and the monsters who are Noble. They scammed me into a 12 month contract at over £1000 per month for a studio apartment which hadn't been built yet, top floor apartment with a broken elevator and a concrete stairway with no hand rail.
Rats and mice everywhere, air B&B users walking past your window and staring in, their employeers letting themselves into my room whenever they wanted and going through our possessions, ...
Oct 10,2023
Oct 10,2023
5
people found
this helpful
this helpful
Please avoid this company at all costs. I cannot stress enough how they avoid your calls when you have a problem or do not contact you unless they want money. They are frightenly unprofessinnal in their dealings and management are ruthless to the core. I ...
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Oct 04,2023
Oct 04,2023
2
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If I could rate 0, I would. When I read a few negative reviews I ignored it but I wish I listened. The lift never works, general maintenance is a joke, on-site gym is not fit for purpose, wierd smells in corridor. The list could go ...
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Sep 15,2023
Sep 15,2023
4
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If I can score a zero star i would but i can't.
This company is a scam.
Before moving in, I tried my best to contact them to make sure I sign the contract on time so as to move in on time. They kept ...
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Sep 15,2023
Sep 15,2023
2
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Absolutely horrendous Company, Avoid at all costs. Tell lies , avoid coming back to you etc etc....
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Sep 12,2023
Sep 12,2023
0
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Avoid.
Claimed I was in rent arrears when they hadn't acknowledged receipt of said rent a fortnight earlier. Jade (MD, no less) would rather threaten court action than look through her records to check if you've paid. Unprofessional to say the least.
They are looking ...
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Aug 01,2023
Aug 01,2023
0
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The sort of company that gives landlords and agents a bad name. As a landlord I consider it a matter of decency that you provide a reference for past tenants in a timely manner when requested both to help them find somewhere to live and ...
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Jun 05,2023
Jun 05,2023
0
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Been with these landlords for 2 years. My first renting property. They helped me with any maintenance and were quick to respond. Lovely landlords!...
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May 11,2023
May 11,2023
1
people found
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Horrid people take ages to reply then when you have its too late poor communication and passive aggressiveness received because Jade claimed i was messing them around on purpose when in reality i was struggling finding a realtor and instead of showing basic empathy sent ...
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Mar 30,2023
Mar 30,2023
0
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Recently moved into a property and the process was very easy and simple. Thank you for your help in finding me and my family our new home....
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Mar 20,2023
Mar 20,2023
7
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If you end up living here, expect to regularly not have access to Wi-Fi, heating and hot water. Expect not to be treated like a human being, but as another figure on their pay check. The customer service of Noble City living is non-existent, they ...
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Apr 25, 2023
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Katie,
100% agree with you. I find it totally abhorrent that these people are allowed to operate at all and face no repercussions for their bully tactics, incompetence and swindling. ...
Feb 17,2023
Feb 17,2023
2
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Do your research. That would be my advise going into renting any property with Noble. i rented a room with them for 3 1/2 years. Its hard to remember and state all my issues i've had with the company over the years. Initally i like many others ...
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Jan 18,2023
Jan 18,2023
5
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The entire country can't be wrong. Completely obvious fake review below too, jade isn't professional with anyone even the courts lol...
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Jan 20, 2023
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hello, do you still currently live here? i have problems with the internet and no one will answer or help me:((((( ...
Jan 13,2023
Jan 13,2023
0
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Jade is obviously a very busy person but I’ve got to say, once you are professional and civil to her she is professional and civil in return. I am a landlord of several properties and have used her services for many years and had ...
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Jan 17, 2023
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No one believes this isn't you Jade lol ...
Dec 15,2022
Dec 15,2022
1
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I wish it could be 0 stars they don’t care about you. All they want is your money. Reason for this is they have not fixed the heating within 4 weeks!!!! Also lack of communication unless you threaten they with a layer or going to the ...
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Nov 02,2022
Nov 02,2022
4
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*, the Sales and Lettings Director who supposedly runs Noble City Living, is without doubt the worst lettings agent in Sheffield. If not, the whole of Yorkshire. Her incompetence to carry out basic paperwork such as signing a tenancy agreement, to rudeness and complete lack of ...
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Oct 18,2022
Oct 18,2022
0
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Unprofessional and poor customer service. I had looked at prices online but they do this stupid system of halving the price so it seems cheaper than it is. I eventually got a viewing to see one of their places. I booked travel to go to ...
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Sep 07,2022
Sep 07,2022
4
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My daughter spent weeks that turned into months trying to arrange a viewing.
The contact she had was Jade. Initial contact she wasn’t on the ball with information but emails back to her with additional questions were ignored. The emails were not returned phone ...
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Sep 05,2022
Sep 05,2022
3
people found
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this helpful
I will leave 0 star if i can. I booked in a house viewing on Saturday at 1530 by a lady staff. They didn't send me any confirmation until I called them again. Got a text message after a few hours for the postcode. I drove 3 hours ...
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Sep 05,2022
Sep 05,2022
3
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Don't waste your time or money. My boyfriend had signed a tenancy agreement with noble city living for the lightbox, Sheffield. Prior to this, we went for a viewing with jade and the flat looked really nice. We were told there was no deposit and ...
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Oct 03, 2022
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Hi Ruby, very sorry to hear that. Unfortunately I made the biggest mistake in renting with Noble at the Lightbox this year. I signed for a flat but just under two weeks before I was due to move in Jade told me I couldn't have it. I have also had the displeasure of talking to 'Kylie' who is very rude and blunt. I had to settle for a different flat in the same building and now I'm desperately trying to leave. Jade is so incompetent and rude, I honestly don't know how that stupid company is running ...
Aug 24,2022
Aug 24,2022
2
people found
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this helpful
I wanted a property and ended up with an argument. I can confirm what everyone says about Jade from Noble.
She is very inflexible and stuck in her ways, unable to say yes despite overwhelming evidence of affordability. Her reason? Because my guarantor is retired! ...
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Aug 12,2022
Aug 12,2022
4
people found
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Their properties were clearly built in a rush. Gym equipment doesn’t work, lifts are ALWAYS down, Washing machines are never fully working, front door handle is falling off on main entrance, they advertise all bills included but forgot to mention you pay each time ...
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Jul 13,2022
Jul 13,2022
13
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I am international student and I contact them through the email. The manager was just unhelpful, unfriendly and very hard to contact.
I have informed them the day i arrive, and when I came to take the key yet receive no support, I have to ...
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May 28,2022
May 28,2022
5
people found
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this helpful
My flatmate arranged a viewing for a two bed property to rent at Kelham works. We got there only to find that the agent had been under the impression we were looking for a 1 bed, and therefore did not have access to the two bed ...
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May 25,2022
May 25,2022
20
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Jade is probably the most negative human alive.
God knows why when she's had an entire company silver spooned to her.
Terrible communication making everyone else look absolutely terrible by proxy . Couldn't run a burger king let alone a company but seems convinced the world ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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