0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
43% lettings fee satisfaction
Jan 20,2022
Jan 20,2022
2
people found
this helpful
this helpful
Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and me rarely using the kitchen. I didnt feel safe with people around looking into to my window each night. A heater plug switch blew up with fire causing me damage, cracked switches in the house and floors that were not I insulated at ALL so you could hear every single word and vice versa from flat below with Zero privacy. This wasnt conveyed to me at the start. Cracked switches in the flat which they denied were there when I moved in and tried to see if i had photos of them. My designer watch went missing for days after a viewing and the day of the next viewing it reappeared. Charged £5-20 for every single mark in the walls when the agency should be painting them- a total money making scheme, a small mark on a wall doesnt cost 5 pounds. £20 for a 'few weeds' in the garden when there is no garden, just a carpark at the back of the house which I told them I couldnt use because of the nightmare neighbour (who they had insisted they didnt know about when I moved in) as well as them Telling me I couldnt use carparking space at the back.
Absolutely DISGUSTED. I should have got accident compensation from them for the electrocution and compensation for all the stress of not having blinds and being kept awake all night almost every night by nightmare neighbour who knew there was no floor insulation so made extra noise for attention all the time. No understanding and basically no apology, just trying to put the blame on all of the above on me. They dont take responsibility for anything.
They hit me with a bill of £300 when I left, after every thing was professionally cleaned and ticked off the inventory list they gave me and left in mint condition. Left me emotionally and physically scarred and immense illness, stress etc. Horrible horrible people and service. Irresponsible, opportunistic, rude, zero empathy or understanding. Still recovering from it and I'll take my complaint much higher.
Absolutely DISGUSTED. I should have got accident compensation from them for the electrocution and compensation for all the stress of not having blinds and being kept awake all night almost every night by nightmare neighbour who knew there was no floor insulation so made extra noise for attention all the time. No understanding and basically no apology, just trying to put the blame on all of the above on me. They dont take responsibility for anything.
They hit me with a bill of £300 when I left, after every thing was professionally cleaned and ticked off the inventory list they gave me and left in mint condition. Left me emotionally and physically scarred and immense illness, stress etc. Horrible horrible people and service. Irresponsible, opportunistic, rude, zero empathy or understanding. Still recovering from it and I'll take my complaint much higher.
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Latest Reviews
20th Jan 2022
reviewed by 'Previous Tenant'
23rd Feb 2021
reviewed by 'Cher Tull'
6th Feb 2018
reviewed by 'Mamba'
29th Jun 2017
reviewed by 'forwiser'
26th Jan 2017
reviewed by 'Valeriana'
Opening Hours
Address
Romans
Regency House,4 Clarence Road
Windsor
Berkshire
SL4 5AD
01753 869 449
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 43% | £1,000 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 5 | 0 | 1 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 20,2022
Jan 20,2022
2
people found
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this helpful
Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and ...
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Feb 23,2021
Feb 23,2021
0
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My experience with Romans in Windsor has been positive from start to finish. I ended up getting the property I really wanted thanks to Annie Nicholls and the her wonderful colleagues. I was referenced checked with the lettings hub who were great and everything was ...
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Aug 18,2020
Aug 18,2020
3
people found
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Very poor service with rude staff, and unhelpful and often confusing advice. If often appeared the staff did not seem to know what they were doing and acted in ways that slowed down the sales process.Would definitely avoid in the future....
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Feb 06,2018
Feb 06,2018
6
people found
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Son unos estafadores, entre ellos y los landlords tienen el negocio montado.
3-4 visitas en un a±o fotografiando tus cosas personales, sin permiso por escrito de ningºn tipo.
Caso omiso de los problemas del piso.
Y estafas a la hora de la devoluci³...
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Comment on agent fees
Unos atracadores de guante blanco
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Jun 29,2017
Jun 29,2017
6
people found
this helpful
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
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Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
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Jan 26,2017
Jan 26,2017
0
people found
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I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate ...
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Oct 20,2016
Oct 20,2016
2
people found
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Really impressed with Elaine, very professional with her approach and first property manager I felt that actually listens to your concerns and acts on it...
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Aug 18,2016
Aug 18,2016
10
people found
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Romans in Windsor completely omitted to tell us about all the costs until after we paid our reservation fee. The manager Sam Morton actually told us that we had to take their contents insurance because we have a dog. This is a complete lie and ...
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What agent could do to change your mind?
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!Attached Filesnbsp;
Comment on agent fees
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
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Jan 21, 2022
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I had the worst experience Ive ever had with Romans. Kim Stockley is an absolute joke, rude, totally unprofessional, irreponsible and totally extortionate. I understand what you've said about Sam aswell, she tried to trip me up when i told her there were cracked switches before I moved in (i got electrocuted by a faulty heater there) and she denied it and tried to get me to prove I had pictures of it in a really underhanded way. I was actually shocked. I've just been hit by a large end of tenanc ...
Nov 12,2015
Nov 12,2015
6
people found
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this helpful
I have contacted this company via phone and email over 7 times to make a complaint about the property. I have had no reply and still live in unfit conditions. If I was a tenant or landlord looking to rent / let property in the Windsor area ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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