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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 420 Reviews
86% Recommended
78% sales valuation accuracy
93% sales fee satisfaction
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By : 'Frustrating'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : RG1
There were a number of things that leads me to suggest that you AVOID this agency. I will try to keep it sweet and short: 1. They did not turn up to our first viewing and failed to contact us to tell us that the property had been let earlier that day. 2. We put down a holding fee on a house with them and we were told that the landlord would be willing to partly furnish one of the bedrooms. After we had put down the holding fee, we were informed that the landlord would not be supplying any furnishings. 3. We continued on with the property and made it clear that we would need to be moved in within 3 weeks as our contract ran out in the place we were staying in. TWO days before we were due to move in, we received a phone cal stating that we could no longer move in. Did not even gives us a timeline on moving in later, just told us that we could not move in as works needed to be done for the property to comply with Health and Safety. Frenzy kicked in as we only had 3 days to find a new place and had ordered furniture to be delivered. 4. Prospect dealt with the situation very badly, by trying to place us in a flat that was available to them but we did not want. When we told them our criteria of a garden, they questioned why, and when told that we want some outside space to relax and get some fresh air when needed, they said 'Why don't you just walk to the shop to get some fresh air?'. The manager also told us that we were being too picky. I don't think you can be too picky when you have a generous budget and you are looking for a place to make your home. 5. They even had the cheek to say 'Don't worry, we won't charge you the fees again'. Baring in mind that the fees they were charging were £500 (admin fees!??!), I thought that the least they could do was offer us a discount if not to go as far as scrap their admin fees from our side. In conclusion they only want you to sign the paperwork and get your money. After that, they couldn't care less. Avoid at all cost as they will abandon you if anything goes wrong even if it is their fault! We left them in the end and found a much better estate agents, based in the Tilehurst area. Thanks for reading :)
They should of acknowledged their mistakes and offered us a discount. We had to pay an additional £300 to put our property in storage, and stay at friends whilst we found another house to rent. The agents should actually care about putting the right tenants in the right properties, and not tell somebody with simple criteria, that they are being picky- especially at the extortionate fees that you charge. They should not be giving timelines without actual planning and communication with the property owner. Appalling and highly disruptive behaviour.
By : uselessagent
Jun 28, 2013OMG, our exoerience is exactly the same! 1.5 days before the move in date, landlord pulled out and Prospect did nothing when they all know we need to find a place to live as the current contract runs out. never recommend this agent
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 78% | 93.00% | £117,000 | £490,000 |
Prospect Estate Agency
24 King Street, Reading, Berkshire
RG1 2HE
0118 955 9700
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Last updated at 1/14/2016, 4:38:55 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'DHALLINA'
Services : Property Management
Would you recommend ? : No
Postcode : RG1
Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY... Read Full Review
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By : 'Tenants'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SL6
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use... Read Full Review
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By : 'Harmeet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and... Read Full Review
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Bernadette
By : 'Kathy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG30
Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & had some great chats on... Read Full Review
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Bernadette
Ross
By : 'Tamsin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG9
Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment properties over the last couple of years. They secured good deals for us and helped us navigate some difficult times during the transactions. Thank you Bernadette for your unwavering... Read Full Review
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Bernadette
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG30
I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had another house for sale. From the first valuation meeting with Ross Hobbs and then through the setting up of viewings via Liam and then through the selling process via Bernadette... Read Full Review
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By : 'Katarzyna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG1
'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. I recommend this estate agency as it is represented by very enthusiastic, professional and passionate people. Thank you... Read Full Review
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By : 'Glorija'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : RG1
I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from... Read Full Review
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By : 'Olivia'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : RG1
Predatory sales tactics, feels very impersonal and by the book. Only chasing the commission on sale and trying to get the quickest sale. Ended up selling through purple bricks for more than prospect... Read Full Review
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Joanne
By : 'Jin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters ... Read Full Review
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Kurt
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
Really pleased with the service. Kurt was very helpful in making the process quick and easy as we were in quite a hurry to move out. Thank... Read Full Review
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Kurt
By : 'Wallace'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
I have my first renting experience from Prospect, as I know almost nothing about renting issue, their agent help me a lot about the house, from recommended property that meet my target, arrange virtual-viewing with a high-effectiveness, and response to my email so frequently! And my agent Kurt is... Read Full Review
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Ross
By : 'ROB'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW11
IF your property needs work, Do NOT sell with them as they UNDER SELL your property !!! BE Aware they will give you POOR ADVICE... Read Full Review
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Caroline
By : 'Yas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG30
The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged every one of them until I got... Read Full Review
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Chloe
By : 'Pradeep'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG1
The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, through their letter box. 2 days letter, I receive a call... Read Full Review
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Ross
By : 'Carole'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : RG31
I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ever met..and I have met many. He is a credit to... Read Full Review
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Chloe
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : RG41
The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole process of moving... Read Full Review
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By : 'Sally'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG31
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing in the diary. Put through to ... Read Full Review
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By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG1
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. Constantly being told we should... Read Full Review
I believe the fees were around £350 and £500 holding deposits
By : Danielle
Nov 18, 2018You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip ...
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Roseanne
By : 'Very'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : GU16
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At the checkin I have to pay for bateries... Read Full Review
For what they have done, bad.
