0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 17,2022
Jan 17,2022
0
people found
this helpful
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So many continuing problems with the flat, which we were already paying £100 extra a month for, with a full year paid upfront in advance. For this kind of money I'm expecting an excellent flat, well maintained and well kitted out, with minimal problems, but it's been a constant stream of issues that I've had to make myself available for to help solve.
Outstanding problems of overflowing gutters from flats above cascading water down. Smelly drains that we've tried cleaning ourselves. So many shoddy things that needed fixing. Blooming mould in the living room ceiling - and still nobody has come to fix it. They even had the cheek to tell me that 'I'd been given the go ahead to get it sorted with the upstairs flat' - as if I don't have enough things to be getting on with, having made myself available for the plumbers, electricians, wall repair men, handymen and surveyors. What a joke.
Final straw that absolutely drove me to write this review, was the companies attitude and approach when the boiler exploded on Christmas Eve, and the office was empty. For a start, the stopcock to the flat is broken, so no way of turning the mains water supply off to the property without turning the whole building off - which we had to do, on Christmas Eve, to the chagrin of the other three occupiers.
When I got no response from calling Hamptons offices, and their Out-of-Hours mobile numbers, I got through to the central emergency team - who didn't have access to any of the same information on a central database that the branch team did, so told us that unless we could get hold of the landlord ourselves [who we had never had any contact with, as Hamptons are the managing agent] and supply them with a British Gas policy number, then they couldn't get a plumber out, otherwise we would be liable for the full cost of the emergency plumber - on Christmas Eve - at 6pm.
They were enormously unhelpful, I was absolutely furious, and after 3 hours of back and forth, managed to get one of the other flat occupiers to contact the landlord, who got someone round.
The absolutely disgraceful amount of stress and anxiety - and the constant broken, mouldy or unfixed things that still remain, 6 months after our extortionate tenancy began - means that we want to leave the contract early with our money back - and they won't even consider that.
What disgusting behaviour.
Outstanding problems of overflowing gutters from flats above cascading water down. Smelly drains that we've tried cleaning ourselves. So many shoddy things that needed fixing. Blooming mould in the living room ceiling - and still nobody has come to fix it. They even had the cheek to tell me that 'I'd been given the go ahead to get it sorted with the upstairs flat' - as if I don't have enough things to be getting on with, having made myself available for the plumbers, electricians, wall repair men, handymen and surveyors. What a joke.
Final straw that absolutely drove me to write this review, was the companies attitude and approach when the boiler exploded on Christmas Eve, and the office was empty. For a start, the stopcock to the flat is broken, so no way of turning the mains water supply off to the property without turning the whole building off - which we had to do, on Christmas Eve, to the chagrin of the other three occupiers.
When I got no response from calling Hamptons offices, and their Out-of-Hours mobile numbers, I got through to the central emergency team - who didn't have access to any of the same information on a central database that the branch team did, so told us that unless we could get hold of the landlord ourselves [who we had never had any contact with, as Hamptons are the managing agent] and supply them with a British Gas policy number, then they couldn't get a plumber out, otherwise we would be liable for the full cost of the emergency plumber - on Christmas Eve - at 6pm.
They were enormously unhelpful, I was absolutely furious, and after 3 hours of back and forth, managed to get one of the other flat occupiers to contact the landlord, who got someone round.
The absolutely disgraceful amount of stress and anxiety - and the constant broken, mouldy or unfixed things that still remain, 6 months after our extortionate tenancy began - means that we want to leave the contract early with our money back - and they won't even consider that.
What disgusting behaviour.
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Latest Reviews
17th Jan 2022
reviewed by 'Ben'
Opening Hours
Address
Hamptons International
8 The Mall
Clifton,Bristol
City of Bristol
BS8 4DR
01173 691 316
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,750 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 17,2022
Jan 17,2022
0
people found
this helpful
this helpful
So many continuing problems with the flat, which we were already paying £100 extra a month for, with a full year paid upfront in advance. For this kind of money I'm expecting an excellent flat, well maintained and well kitted out, with minimal problems, but it's ...
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