96% sales valuation accuracy
96% sales fee satisfaction
Jan 13,2022
Jan 13,2022
1
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Rabeya and Sufaida are extremely responsive and eager to help. I feel as though the flat is in good hands with them
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Latest Reviews
19th Oct 2023
reviewed by 'Prakash'
29th Dec 2022
reviewed by 'Gian'
5th Oct 2022
reviewed by 'Sandra'
27th Sep 2022
reviewed by 'youheng'
22nd Sep 2022
reviewed by 'Maharaja Palanivel'
16th Sep 2022
reviewed by 'Themis Papathanasiou'
Opening Hours
Address
Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £32,900 | £850,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 109 | 3 | 540 | 21 | 179 | 3 | 222 | 6 | 16 | 4 |
Areas covered
- E14
- Docklands
- E16
- Canary Wharf
- E1W
- Isle of Dogs
- E6
- Royal Docks
- Bow
- Hackney
- Bethnal Green
- Whitechapel
- Wapping
- Shoreditch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Oct 19,2023
Oct 19,2023
1
people found
this helpful
this helpful
I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’ve dealt with, her willingness to solve issues in a timely manner and fantastic communication skills has made my leasing period very easy....
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Oct 20, 2023
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Dear Prakash, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Dec 29,2022
Dec 29,2022
0
people found
this helpful
this helpful
I started my business experience with Alex Neil Canary Wharf in 2018.
Since that time I had always a good service but this year I'm extremely satisfy in particular with Mr. Matteo Congedo and with Mr. Scott Little.
They did an outstanding work. Scott managed to ...
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Oct 05,2022
Oct 05,2022
1
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this helpful
this helpful
Great experience from selling our flat through Georgia and the team at Alex Neil, Canary Wharf. Negotiated a good deal for us achieving the asking price and then managed the whole process efficiently. It was a straightforward transaction in the end which went through in ...
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Oct 05, 2022
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(1)
Dear Sandra,
Thank you for taking the time to leave this review of your experience.
We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 27,2022
Sep 27,2022
2
people found
this helpful
this helpful
Really nice agent. Armantas Put a lot of efforts and help me to communicate with landlord. I really appreciate it....
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Sep 28, 2022
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(1)
Dear Youheng,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback and look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2022
Sep 22,2022
2
people found
this helpful
this helpful
Excellent support and service from agent Mr.Armantas Mickus helping us promptly find the right property to rent with a very short notice. Great professionalism shown during viewings. Highly recommended....
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Sep 22, 2022
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Dear Maharaja.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 16,2022
Sep 16,2022
1
people found
this helpful
this helpful
I dealt with Kyra Ceesay after I secured my property. She was very helpful during the process, making sure I don't have any questions before my move-in date. She was always available to take my calls or reply to my emails and I'm very satisfied ...
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Sep 16, 2022
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(1)
Dear Themis,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 13,2022
Sep 13,2022
3
people found
this helpful
this helpful
Armantas is very friendly and cares about the people he works with. Answered all my questions always picks up his phone doesn't matter what time it is. Had a wonderful experience with him and hope others will too. Again thank you so much Armantas will ...
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Sep 13, 2022
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Dear Reda,
We appreciate you taking the time to leave this feedback on your experience dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 31,2022
Aug 31,2022
3
people found
this helpful
this helpful
I am currently working with Armantas and I am sure he will help me find the right property because he really listens to people's needs/preferences and shows you only relevant flats. He is always smiley and friendly which makes the fight for properties in ...
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Sep 02, 2022
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Dear Tanya.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Aug 15,2022
Aug 15,2022
2
people found
this helpful
this helpful
Scott & Armantas customer care is outstanding.
Armantas is easily one of the best we have seen and dealt with, his communication is clear & upfront. He is very detailed in showing us the places we view, he really thinks about us rather than just being there ...
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Aug 15, 2022
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Dear Sean,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback and look forward to assisting you with any future moves.
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Alex Neil Estate Agents ...
Aug 15,2022
Aug 15,2022
1
people found
this helpful
this helpful
I had a great experience working with Armantas Mickus. He was very friendly and straightforward to me in terms of what I had to do in order to secure the property. He helped me throughout the process. I definitely recommend Armantas to other prospective tenants ...
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Aug 16, 2022
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(1)
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents ...
Jul 20,2022
Jul 20,2022
1
people found
this helpful
this helpful
Delt with Rakeem Andre, a very friendly and patient estate agent. Always answered all our questions and helped when he could. Always worked in a very professional manner and would always recommend him to others....
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Jul 20, 2022
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Dear Ganesh,
Thank you for taking the time to leave this review of your experience.
We were pleased to read your comments, and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Jul 03,2022
Jul 03,2022
1
people found
this helpful
this helpful
Maciej was really helpful throughout my journey of buying my own home in London. It took me 6 months from the viewing to completion and Maciej was helping along the way, which I am grateful for. Maciej would promptly update me on the status and chase ...
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Jul 04, 2022
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(1)
Dear Elena.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Jun 23,2022
Jun 23,2022
1
people found
this helpful
this helpful
Majiec was super helpful from the very beginning of the start of sale process. His knowledge on legal steps helped me to be well informed each steps even better than my conveyancer!. He ran a transparent business, he was easily reachable and was quick to ...
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Jun 23, 2022
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Dear Zeynep,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 16,2022
Jun 16,2022
1
people found
this helpful
this helpful
Anj has been really helpful throughout the selling process. Our sale has taken longer than originally anticipated, but Anj has been so effective at chasing up enquiries and always keeping on top of things. She regularly provides us with updates, both by email and over ...
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Jun 16, 2022
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Dear Colin,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 12,2022
Jun 12,2022
1
people found
this helpful
this helpful
All my dealings with Georgia at Alex Neil have been excellent. It was her presentation that persuaded me to use Alex Neil for the sale of my house - another agent offered a lower rate of fee, but Georgia’s knowledge of the area was ...
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Jun 13, 2022
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Dear Fiona,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 20,2022
May 20,2022
1
people found
this helpful
this helpful
Georgia was very informative and put me at ease.
Anjuman was polite and respectful, worked hard to achieve the asking price after a disappointed initial offer, I am very grateful to her.
Very happy with efficient service provided, would recommend Alex Neil....
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May 20, 2022
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Dear Jacqueline.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 19,2022
May 19,2022
1
people found
this helpful
this helpful
Amazing customer service from beginning to the end, always polite and professional.
Very happy with the service, whenever we were unsure about something we could alway speak to an agent over the phone who would answer all our questions.
Maciek is very Proffessional and I ...
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May 20, 2022
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Dear Bart.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agent ...
May 19,2022
May 19,2022
1
people found
this helpful
this helpful
Alex Neil and especially Maciej Skalski made a very stressful process much easier and smoothly. Good communication along the way. The process only took 10 weeks from offer to completion. Highly Recommended....
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May 20, 2022
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Dear Cano.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
May 19,2022
May 19,2022
1
people found
this helpful
this helpful
Very happy with Alex Neil who helped me sell my property unlike PurpleBricks who took the money from me but the PB Agent was clueless and shouted at me when I dared to ask when he will finally get some viewings in.
Opposite experience with ...
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May 19, 2022
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Dear G.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 30,2022
Mar 30,2022
1
people found
this helpful
this helpful
We sold our flat through Alex Neil. The valuation by Georgia was realistic and we were able to get a satisfactory offer quite quickly. Maciej handled most of the viewings and the sales progression. His communications were prompt and clear, and really added value in ...
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Mar 31, 2022
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Dear MK.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 30,2022
Mar 30,2022
1
people found
this helpful
this helpful
Georgia stood out compared to other agents, her personable approach and knowledge is one of a kind, she really is a genius in the property sector, from the valuation to the property completing, she is always around to help. Maciej who carried out the viewings, ...
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Mar 30, 2022
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Dear Hannah.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Mar 29,2022
Mar 29,2022
1
people found
this helpful
this helpful
I would highly recommend Alex Neil Estate Agents from a buyers perspective. Maciej in particular made the process significantly easier and was extremely responsive and helpful....
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Mar 30, 2022
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Dear Caroline.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 24,2022
Mar 24,2022
1
people found
this helpful
this helpful
Maciej and Anj did a fantstic job selling my proprety. Georgia was great on the valuation !
The photographer really exposed the light from my property. 5 stars...
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Mar 25, 2022
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Dear Jeff.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Mar 15,2022
Mar 15,2022
1
people found
this helpful
this helpful
Maciej was really helpful throughout the process. He was very quick to respond to our queries and chasing up both solicitors for updates. Very professional and helpful from beginning to end, we would recommend Maciej's service and will use the service in future. Thank you ...
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Mar 15, 2022
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Dear Neethu.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
people found
this helpful
this helpful
Maciej and Georgia did a fantastic job selling my property in canary whatf. I am very happy I managed to sell within 1 week of an open day. Great service from the valuation all the way to the sale being agreed !...
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Feb 08, 2022
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Dear Luiz,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 19,2022
Jan 19,2022
0
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Alex Neil pitched our flat at a price to get us a good offer, and guided us throughout the sale....
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Jan 19, 2022
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Dear Dr Eyers,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jan 13,2022
Jan 13,2022
1
people found
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Rabeya and Sufaida are extremely responsive and eager to help. I feel as though the flat is in good hands with them...
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Jan 13, 2022
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Dear Lea.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
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this helpful
We started looking for properties from the end of March and hoped that we could complete a purchase before the end of stamp duty holiday ends which was 30 June. Maciej and the Alex Neil team helped us made it happen. Maciej was very professional - ...
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Oct 28, 2021
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Dear Tao.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 26,2021
Oct 26,2021
1
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Maciej was very helpful throughout the whole process and he was always very attentive to our needs and making sure thing were moving at the right pace....
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Oct 26, 2021
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Dear Jordi,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 26,2021
Oct 26,2021
1
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Big thanks to Maciej Skalski for all his assistance in securing us this rental property. He was very professional and friendly, a great combination. Thank you Maciej....
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Oct 27, 2021
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Dear Nicholas,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Matteo
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Maciej
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Rebecca
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Georgia
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in E14 
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents