100% lettings valuation accuracy
86% lettings fee satisfaction
Jan 12,2022
Jan 12,2022
3
people found
this helpful
this helpful
From the reviews I've seen, Martin and Harry are great if you're a landlord, but when it comes to tenants they are horrible to deal with. They have been vague and unprofessional since the beginning of our rental. They are not helpful, in fact the opposite, and they seem to be prioritising making the landlords life as easy as possible while tenants suffer a sub-par service. Harry often does not respond to emails - his excuse being that he 'manages hundreds of properties' and doesn't have time. Suggest hiring more team members if they can't manage their current portfolio, and be a little nicer! Researching Arlington Rouse and Rouse Property Services, it looks like I'm not the only tenant/prospective tenant to feel this way.
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Latest Reviews
17th Dec 2022
reviewed by 'Liam'
12th Jan 2022
reviewed by 'Anonymous'
Opening Hours
Address
Arlington Rouse
296 Old Brompton Road
Kensington,London
Greater London
SW5 9JF
02076842852
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £1,000 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- SW5
- SW10
- N5
- NW1
- N1
- EC1
- N7
- W2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jan 20,2023
Jan 20,2023
0
people found
this helpful
this helpful
Dealing with Martin is very knowledgeable and passionate about his properties and clearly knows his process after having done this for over 20 years. But like every size agency you get the pros and cons. Example dealing with Foxtons or Dexters, you always get someone on ...
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Dec 17,2022
Dec 17,2022
0
people found
this helpful
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Very rude and uncommunicative. Had arranged to see a flat with them. Was running a few minutes late and emailed earlier in the day, and they simply didn’t show up to the viewing without calling or anything. Avoid at all costs....
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Jan 20, 2023
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(1)
Hi Liam as you did not call us until you arrived 15 minutes late we did not wait. Emailing the office is not helpful when meeting someone as those messages are not immediately passed on at weekends. By the time we left we had waited 10 minutes in freezing temperatures for you (It was -1 on the day). We are very busy on Saturdays with other appointments we needed to meet at the correct time. ...
Jan 12,2022
Jan 12,2022
3
people found
this helpful
this helpful
From the reviews I've seen, Martin and Harry are great if you're a landlord, but when it comes to tenants they are horrible to deal with. They have been vague and unprofessional since the beginning of our rental. They are not helpful, in fact the ...
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Aug 06,2021
Aug 06,2021
3
people found
this helpful
this helpful
We viewed a number of properties with this agency. They were completely dishonest throughout, from the bidding to an alleged last minute competitive bidder Steer clear at all costs....
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May 26,2021
May 26,2021
0
people found
this helpful
this helpful
Arlington Rouse have been nothing but professional, efficient and organised. They found us an excellent new tenant within about 24 hours and helped us organise and manage some works that need doing to our flat as we are based overseas. Martin was extremely knowledgeable and helpful. ...
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Jul 22,2020
Jul 22,2020
0
people found
this helpful
this helpful
Arlington Rouse were incredibly efficient and organised during our letting process. Both Martin and Harry were brilliant to deal with and made the process very much stress free!...
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Nov 08,2018
Nov 08,2018
0
people found
this helpful
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I have used many agents over the years and I am pleased to say I have found the best these guys give the best service and most honest approach I have come across....
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Comment on agent fees
Good
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Jun 19,2018
Jun 19,2018
0
people found
this helpful
this helpful
Arlington Rouse let our property rapidly
and found us great tenants. They are professional and organised and the entire process was smooth and stress free...
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Comment on agent fees
Reasonable and clear
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Landlord Fees
Administration Fee
£288 (inc. VAT), On Completion (Fees are negotiable) Last updated on 14/10/2022, 11:28 AM by Martin ArlingtonTenant Fees
Full Management Service
5% (inc. VAT), Pay Upfront Last updated on 14/10/2022, 11:28 AM by Martin ArlingtonLet only service
8% (inc. VAT), Pay Upfront Last updated on 14/10/2022, 11:26 AM by Martin ArlingtonKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Arlington Rouse are committed to the highest levels of customer service
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the member of staff you have been dealing with. They will endeavour to deal with any issues immediately.
If you are still not satisfied then please write or email a Director
. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 10 working days.
Following the Director investigation, a written statement expressing 'Arlington Rouses' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The PRS within 12 months for a review.
Last updated at 1:54 PM 14/06/2018 by Martin Arlington
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the member of staff you have been dealing with. They will endeavour to deal with any issues immediately.
If you are still not satisfied then please write or email a Director
. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 10 working days.
Following the Director investigation, a written statement expressing 'Arlington Rouses' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The PRS within 12 months for a review.
