The Lettings Group
Manchester, M1
3.4/5, 30 reviews
56% recommended
70% lettings valuation accuracy
78% lettings fee satisfaction

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“Absolutely awful estate agent that operates i......”

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Jan 11,2022
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By: 'TFT'
Jan 11,2022
9 people found
this helpful
Absolutely awful estate agent that operates illegally (group viewings during Covid restrictions; providing false information about properties in order to let them; refusing to fix essential safety issues in them).

Untrustworthy, unpleasant and unprofessional staff. They regularly change their location on Google Maps- probably to avoid more poor reviews- and their current one on Ducie Street in the Northern Quarter does not exist. 'Dodgy' does not even come close.

If you see these crooks advertising accommodation to rent in the Manchester area, stay well, well away.
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Latest Reviews

View all Reviews 30
1st Feb 2024
reviewed by 'Ben'
“Gate keeping racists.I find 2 of their properties listed on Zoopla that’s been up for months. I enquire and ......”
11th Jan 2022
reviewed by 'TFT'
“Absolutely awful estate agent that operates illegally (group viewings during Covid restrictions; providing false information about properties in order to ......”
29th Jul 2021
reviewed by 'Michael'
“Awful service. Agreed a viewing, then proceeded to ignore all emails and multiple calls to no answer. After the viewing ......”
3rd Dec 2020
reviewed by 'lou'
“DO NOT RECOMMEND!!! these two will scam you thats all they are here for. I rented an apartment in salford ......”
9th Sep 2020
reviewed by 'P.S.I'
“I’ve been renting via The Lettings Group for about a year and a half now and never had any ......”
11th Jan 2020
reviewed by 'Fearghal'
“I am giving them one star as there is no option to give them 0. This letting group is an absolute ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

The Lettings Group
83 Ducie St
Manchester
Greater Manchester
M1 2JQ
0161 832 1079

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 70% 78% £475 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 8 9 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Gate keeping racists.I find 2 of their prop......”

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Feb 01,2024
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Jo
By: 'Ben'
Feb 01,2024
1 people found
this helpful
Gate keeping racists. I find 2 of their properties listed on Zoopla that’s been up for months. I enquire and get a message right away. I let them know I want to rent one of their places so that I can have my partner who’...
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“Absolutely awful estate agent that operates i......”

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Jan 11,2022
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By: 'TFT'
Jan 11,2022
9 people found
this helpful
Absolutely awful estate agent that operates illegally (group viewings during Covid restrictions; providing false information about properties in order to let them; refusing to fix essential safety issues in them). Untrustworthy, unpleasant and unprofessional staff. They regularly change their location on Google Maps- probably to ...
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“Awful service - definitely fake positive reviews!...”

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Jul 29,2021
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By: 'Michael'
Jul 29,2021
11 people found
this helpful
Awful service. Agreed a viewing, then proceeded to ignore all emails and multiple calls to no answer. After the viewing date had passed and I’d been left standing outside the street just looking round, she emailed “Dear X All viewings went ahead as planned. ...
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“DO NOT RECOMMEND!!! these two will scam you t......”

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Dec 03,2020
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Karen
By: 'lou'
Dec 03,2020
18 people found
this helpful
DO NOT RECOMMEND!!! these two will scam you thats all they are here for. I rented an apartment in salford and they blamed me for issues the apartment already had. They are just here to steal your deposit. Karen is A KAREN RUDE PATRONISING TRASH!!!!...
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“I’ve been renting via The Lettings Group for ......”

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Sep 09,2020
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By: 'P.S.I'
Sep 09,2020
0 people found
this helpful
I’ve been renting via The Lettings Group for about a year and a half now and never had any issues - from the initial application up until now they have been very friendly, quickly responsive to email queries and addressing issues in a timely ...
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“I am giving them one star as there is no opti......”

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Jan 11,2020
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Karen
By: 'Fearghal'
Jan 11,2020
18 people found
this helpful
I am giving them one star as there is no option to give them 0. This letting group is an absolute disgrace, they charged us £250 fee each for our application which is being made illegal as there is no purpose for this fee. When leaving we ...
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“Arrogant, deceitful and rude....”

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Oct 18,2019
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By: 'Ed'
Oct 18,2019
17 people found
this helpful
Moved into the property to replace one of the tenants already living there, paid a £200 application fee, ridiculous price however the property was nice so I obliged. Upon moving out, I lost my entire £525 deposit due to fabricated charges alongside fixing certain things within the ...
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“BY FAR THE BEST AGENT...”

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Jun 10,2019
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Karen
By: 'PSE'
Jun 10,2019
4 people found
this helpful
I have rented a property through The Lettings Group for the last 5 years and Karen has been excellent in dealing with all aspects of my tenancy. This was the third property and Agent I had used since living in Manchester and The Lettings Group were ...
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Comment on agent fees
The fees are reasonable as the service is so good.
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“Bad experience! Stay away from them if renting!...”

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Jun 08,2019
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By: 'Cass'
Jun 08,2019
16 people found
this helpful
Where do I start from...We got our 1st apartment in the UK from Karen & her husband. They had advertised the apartment for a certain price and I rang them up and got to the apartment within the hour only to be told that the ...
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“avoid at all cost if you are a tenant....”

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Aug 11,2018
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Karen
By: 'clint'
Aug 11,2018
20 people found
this helpful
First of all how am i able to review the Manchester office when they do NOT! have a Manchester office. its just a front address not manned etc!! They are based in the Burnley area!! How can you manage properties when you are not even ...
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Comment on agent fees
very bad
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“I love these guys. Our rent is always sent on ......”

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Feb 13,2018
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Karen
By: 'Al'
Feb 13,2018
14 people found
this helpful
I love these guys. Our rent is always sent on time, and they just take care of everything for us. Example: we've had a tenant for 12 months in our apartment, and forgotten all about them. One morning I get an email from Karen, not only ...
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Comment on agent fees
Fees are good, especially when you consider the service you get.
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By: Amy
Nov 04, 2018
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Wuite frankly the worst experience ive ever had with a letting agency. Karen is the most Rude and unhelpful person I have EVER had the displeasure of dealing with. My first experience of dealing with her she asked me ‘if I was thick?' all because I rang to ask a question about the boiler. Picked the keys up in Manchester, had to drop them off I'm barley?? Makes no senses considering the property is in Manchester. I loved the little apartment but parted because I couldn't deal with it being man ...

“As a buy to let landlord, we deal with a ......”

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Feb 12,2018
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Karen
By: 'Mark'
Feb 12,2018
13 people found
this helpful
As a buy to let landlord, we deal with a number of letting agencies and Karen is by far the most professional person we have dealt with....
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Comment on agent fees
Highly competitive
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“If I could put 0 star I would. I honestly can't ......”

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Feb 09,2018
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Karen
By: 'April'
Feb 09,2018
22 people found
this helpful
If I could put 0 star I would. I honestly can't imagine how any of the reviewers on here have put 5 stars! Laughable joke of a company. We were looking to rent a flat for £700 a month in Salford, when we were quoted £200 EACH tenants fees! £400 ...
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Comment on agent fees
outrageous.
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“I've been with the Lettings Group as a landlord for ......”

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Feb 09,2018
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Tom
By: 'Carl'
Feb 09,2018
16 people found
this helpful
I've been with the Lettings Group as a landlord for coming up for one year. Both Tom and Karen have been superb in guiding me through the common pitfalls of my first buy-to-let. They are responsive, know the market inside out and they are exceptionally ...
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Comment on agent fees
Very fair and reasonable - particularly given the extra work and commitment the team put in.
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“I just wanted to thank you for looking after me ......”

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Feb 09,2018
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Karen
By: 'John'
Feb 09,2018
15 people found
this helpful
I just wanted to thank you for looking after me and my partner. It was nice to deal with someone professional for a change. I was beginning to think everyone was rubbish, but thankfully you changed that. We wish you well for 2018...
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Comment on agent fees
Seemed fair
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“I have found this letting agent very helpfull , informative and ......”

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Feb 09,2018
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Karen
By: 'Geoff'
Feb 09,2018
14 people found
this helpful
I have found this letting agent very helpfull , informative and always at the end of the phone if anything has gone wrong they arrange to get repairs done asap. Couldnt want for a better agent....
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Comment on agent fees
Good
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“A big thank you to Karen for all her help ......”

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Jun 06,2017
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Karen
By: 'Ash'
Jun 06,2017
19 people found
this helpful
A big thank you to Karen for all her help since moving to Manchester. She has made the process of finding a flat, moving in and eventually leaving very easy. During my tenancy she was always available to help, even with the most mundane things ...
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Comment on agent fees
Very Fair
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“The best agency I could ever have! Always helpful and ......”

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Jun 06,2017
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By: 'Areti'
Jun 06,2017
19 people found
this helpful
The best agency I could ever have! Always helpful and always there where you needed them!Thank you it was a pleasure to meet you!...
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“We've rented a property from Karen and Tom for 5 years ......”

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Feb 13,2017
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Karen
By: 'Eddsyl'
Feb 13,2017
21 people found
this helpful
We've rented a property from Karen and Tom for 5 years and have always found them to be really helpful and knowledgeable. A change in job means we're moving to London .... Told by Karen we'd get our full deposit back if we cleaned up properly so ...
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Comment on agent fees
Very reasonable
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“Karen has been a great letting agent, always helpful, and ......”

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Feb 13,2017
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Karen
By: 'Farah'
Feb 13,2017
21 people found
this helpful
Karen has been a great letting agent, always helpful, and she always has been friendly to deal with. When we moved to Manchester it was a bit daunting, but she explained everything to us, and made it easy. Thanks for all the help Thanks Karen...
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Comment on agent fees
GOOD
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“Tom & Karen at TLG have handled the renting out of ......”

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Feb 08,2017
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Karen
By: 'Jane'
Feb 08,2017
20 people found
this helpful
Tom & Karen at TLG have handled the renting out of my properties for the last 8 years. I am very happy with the service I get from them, Karen is efficient at finding me tenants, prompt at answering my queries and always polite and approachable. I ...
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“Karen is the rudest person I have ever had the ......”

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Nov 09,2016
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Karen
By: 'Manc1'
Nov 09,2016
22 people found
this helpful
Karen is the rudest person I have ever had the displeasure of dealing with. I would not recommend using this company to anybody....
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“The service from this agent has been incredibly poor. I ......”

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May 22,2015
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Karen
By: 'DTenant'
May 22,2015
30 people found
this helpful
The service from this agent has been incredibly poor. I don't know where to begin. Despite agreeing to pay Karen 6 months rent up front just so that we would be treated well (or so we thought we would), my house mate wasn't even given a ...
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What agent could do to change your mind?
She needs to really work on her attitude and professionalism
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“This company has been managing the letting of my property ......”

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Aug 06,2014
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Karen
By: 'Gill'
Aug 06,2014
21 people found
this helpful
This company has been managing the letting of my property for several years and it has been a very successful relationship. Since I live in the South West and the property is in Manchester, I have to trust my managers as I rely totally on ...
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“Top service from Tom and Karen in finding tenants for ......”

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Aug 06,2014
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Tom
By: 'Ian'
Aug 06,2014
20 people found
this helpful
Top service from Tom and Karen in finding tenants for our property in Manchester, very professional and would definitely use again, cheers !...
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Comment on agent fees
Very reasonable and more competitive than other letting agents we've used previously.
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“From the start I was able to speak directly to ......”

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Aug 05,2014
Minithumbup
By: 'D'
Aug 05,2014
21 people found
this helpful
From the start I was able to speak directly to the people in charge and I felt I was being looked after. The terms of business were very reasonable and there was very little delay in letting the property. Since then there have been occasions ...
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Comment on agent fees
The fees are acceptable and very reasonable given the service provided, which has always been prompt.
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“The Lettings Group have been fantastic in finding me tenants ......”

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Aug 04,2014
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Tom
By: 'kevin'
Aug 04,2014
21 people found
this helpful
The Lettings Group have been fantastic in finding me tenants for the property, Tom at The Lettings Group have kept me updated and given me advice on all the viewings they have had. The Lettings Group are always available to speak to and very efficient ...
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“I rented my flat with this company and everything was ......”

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Aug 01,2014
Minithumbup
By: 'Francisco'
Aug 01,2014
22 people found
this helpful
I rented my flat with this company and everything was perfect. When I got into the flat, it was totally clean, I thought that the mattress was worn and they changed it within a week. The boiler failed and they sent an engineer the next ...
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“Avoid at all costs! Being a tenant has been nothing ......”

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Mar 17,2014
Minithumbdown
By: 'Andy'
Mar 17,2014
31 people found
this helpful
Avoid at all costs! Being a tenant has been nothing but a nightmare because of this incompetent letting agency. First off, we had a leak from the flat above. They claimed that it was not an issue they were aware of, yet I happened to ...
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“¢â‚¬Å“TLG have managed my Manchester properties for several years now ......”

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Jul 16,2012
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Tom
By: 'Didds'
Jul 16,2012
23 people found
this helpful
¢â‚¬Å“TLG have managed my Manchester properties for several years now and despite approaches from other agencies I have maintained my working relationship with them. Why?, Simply because they are, professional, efficient and quick to respond to any emergency that may arise. I have no hesitation ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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