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Jan 11,2022
Jan 11,2022
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If I could give Foxtons less than one star… I deeply regret having rented a property in SW London with them. Here is a short version of a long story. Details are available if Foxtons management is interested.
We became interested in a property and contacted the Wimbledon branch in August 2021. The letting agent assigned (Rosie) was very kind and showed us the house in two occasions. We had asked a few questions on the price and other conditions, and she kept reassuring us that everything was negotiable. So, we put forward our offer (including some conditions, e.g. no furniture, some small repairs and professional cleaning, especially of carpeted stairs), which - we were told - was accepted by the landlord. Only later, after signing the agreement, we found out that not all the conditions we had put forward had not been agreed by the landlord - in fact, they had not even been shared. By the time we realised that, Rosie had already been fired ("moved on", as they said, although in a private conversation we were told the truth). We tried to resolve the issue with the line manager (Liz), who was generally unresponsive and, when we did manage to speak, she was vague in her answers. We realised that there was clearly a lack of interest in Foxtons to address our concerns: after all, the deal had been concluded and a contract had been signed - so why bother?
Before the moving in date, Foxtons' silence had raised our suspicions, so we kept chasing Liz (phone and email), so I had to physically go to the office so that we could have a proper conversation about those unmet conditions and the state of the house. Only then (i.e. 48 hours before moving in), Liz - who admitted not knowing anything about the property (!!) - took us to see the house and check that everything was ready for us to move in. It wasn't! The house was in very poor conditions. It had a very clear damp issue affecting the living room and the dining room, it was really dirty (with rubbish from previous tenants), old and broken furniture was lying around, the lights were not working in all rooms, and many, many other issues.
At that point Foxtons had to do something: so they touched up the damp-affected walls (!!!) and carried out a very rushed "professional" (!!) clean for us to move in. We were promised everything else would be taken care in due course. Liz then handed over the case to the property manager – who had not been looped in about anything! Once in, we discovered even more issues and the list had already reached over 40 problems. and remerging only two weeks after being touched up (NOTA BENE: the damp issue was well known and there was even a formal report by a damp proofing contractor), no check in inventory was carried out (again, something we only found out later), no carbon monoxide alarms (we had to buy them!), wall paints peeling off, loose tiles, no insulation/draught excluders in the windows, etc. We logged a list of over 40 problems, which we sent to the the property manager requiring action. To cut a long story short, after 5 months they have probably resolved 1/3 of them, while others have come up (as you would expect from an old house poorly maintained). The usual excuse is to promise that “they are on it”, but then little or no action is taken. To give an example, the kitchen extractor broke down and after 4 weeks we do not have any update at all. When you complain, you are back to the vicious cycle: you raise the issue, then many emails later they will call you to “update” you, which normally means that they are about to start taking some action, then they need to get a quote, which needs to be approved by landlords, and so on…At the moment our property manager (Alix - yes, they also changed the manager after they could see how badly the previous one was managing the situation) is slightly more responsive to communication, but still the pace of the action is ridiculously slow and we never get a full update of all the issues. The excuse is always that the landlord "is still deciding". Small note: we are talking here of a property rented at £ 2,200 pcm, so you would be expecting a better service at least.
In short, our experience with Foxtons has been abysmal: we feel cheated (in bad faith), neglected or sidelined, exploited (we had to do much of their work because no one could be bothered to come and do an appraisal of the house conditions), and we are emotionally drained, plus we have been facing a number of extra costs.
Foxtons look great and fancy, but it is all a façade. This has been by far the worst experience with an estate agent we have had. The appalling service has been consistent throughout the letting and property management departments, permeated by incompetence, inefficiency and lack of accountability. I would emphatically recommend anyone to avoid Foxtons at all costs.
We became interested in a property and contacted the Wimbledon branch in August 2021. The letting agent assigned (Rosie) was very kind and showed us the house in two occasions. We had asked a few questions on the price and other conditions, and she kept reassuring us that everything was negotiable. So, we put forward our offer (including some conditions, e.g. no furniture, some small repairs and professional cleaning, especially of carpeted stairs), which - we were told - was accepted by the landlord. Only later, after signing the agreement, we found out that not all the conditions we had put forward had not been agreed by the landlord - in fact, they had not even been shared. By the time we realised that, Rosie had already been fired ("moved on", as they said, although in a private conversation we were told the truth). We tried to resolve the issue with the line manager (Liz), who was generally unresponsive and, when we did manage to speak, she was vague in her answers. We realised that there was clearly a lack of interest in Foxtons to address our concerns: after all, the deal had been concluded and a contract had been signed - so why bother?
Before the moving in date, Foxtons' silence had raised our suspicions, so we kept chasing Liz (phone and email), so I had to physically go to the office so that we could have a proper conversation about those unmet conditions and the state of the house. Only then (i.e. 48 hours before moving in), Liz - who admitted not knowing anything about the property (!!) - took us to see the house and check that everything was ready for us to move in. It wasn't! The house was in very poor conditions. It had a very clear damp issue affecting the living room and the dining room, it was really dirty (with rubbish from previous tenants), old and broken furniture was lying around, the lights were not working in all rooms, and many, many other issues.
At that point Foxtons had to do something: so they touched up the damp-affected walls (!!!) and carried out a very rushed "professional" (!!) clean for us to move in. We were promised everything else would be taken care in due course. Liz then handed over the case to the property manager – who had not been looped in about anything! Once in, we discovered even more issues and the list had already reached over 40 problems. and remerging only two weeks after being touched up (NOTA BENE: the damp issue was well known and there was even a formal report by a damp proofing contractor), no check in inventory was carried out (again, something we only found out later), no carbon monoxide alarms (we had to buy them!), wall paints peeling off, loose tiles, no insulation/draught excluders in the windows, etc. We logged a list of over 40 problems, which we sent to the the property manager requiring action. To cut a long story short, after 5 months they have probably resolved 1/3 of them, while others have come up (as you would expect from an old house poorly maintained). The usual excuse is to promise that “they are on it”, but then little or no action is taken. To give an example, the kitchen extractor broke down and after 4 weeks we do not have any update at all. When you complain, you are back to the vicious cycle: you raise the issue, then many emails later they will call you to “update” you, which normally means that they are about to start taking some action, then they need to get a quote, which needs to be approved by landlords, and so on…At the moment our property manager (Alix - yes, they also changed the manager after they could see how badly the previous one was managing the situation) is slightly more responsive to communication, but still the pace of the action is ridiculously slow and we never get a full update of all the issues. The excuse is always that the landlord "is still deciding". Small note: we are talking here of a property rented at £ 2,200 pcm, so you would be expecting a better service at least.
In short, our experience with Foxtons has been abysmal: we feel cheated (in bad faith), neglected or sidelined, exploited (we had to do much of their work because no one could be bothered to come and do an appraisal of the house conditions), and we are emotionally drained, plus we have been facing a number of extra costs.
Foxtons look great and fancy, but it is all a façade. This has been by far the worst experience with an estate agent we have had. The appalling service has been consistent throughout the letting and property management departments, permeated by incompetence, inefficiency and lack of accountability. I would emphatically recommend anyone to avoid Foxtons at all costs.
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Opening Hours
Address
Foxtons
55 Wimbledon Hill Road
Wimbledon,London
Greater London
SW19 7QW
020 8605 2900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £265,000 | £765,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 7 | 14 | 6 | 0 | 2 | 0 | 5 | 1 |
Areas covered
- SW19
- SW20
- SM4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 03,2024
Feb 03,2024
4
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i took a appointment Wimbledon brunch .
His name is Zak Anwar dont work with him. He cancel two time appointment. He did not give any excuse. He wrote just he has to cancel. My appointment was 3pm . He cancelled 2 pm .What a prefessional company....
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Feb 03, 2024
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First I took appointment at 01 February Thursday 6pm and they cancelled 3 hours before appointment time. They scheduled new meeting 03 February 3pm. Incredibly they cancelled again new appointment 45 min before and I was already arrive the location. I came from 1hr far away just for nothing.Sales advisor Zak Anwar from Wimbledon branch really disappointed me and I never gonna work with Foxtons again. ...
Feb 27,2023
Feb 27,2023
1
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this helpful
Foxtons Wimbledon have been appalling in their treatment of my daughter and her flatmates. Almost a month into a tenancy, the flat is dirty and dangerous with faulty electrics. And despite dozens of emails and phonecalls, Foxtons DO ABSOLUTELY NOTHING. They are in breach of ...
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Jan 11,2022
Jan 11,2022
4
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If I could give Foxtons less than one star… I deeply regret having rented a property in SW London with them. Here is a short version of a long story. Details are available if Foxtons management is interested.
We became interested in a property and ...
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Jun 26,2021
Jun 26,2021
3
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How can I put under 0 stars?
Shocking! I can only describe like that. First and last time I use foxtons, never ever again.
Booked a viewing for a flat; email confirmation arrived. Meeting point at office and was weird...asking if we could meet at ...
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Jul 29,2020
Jul 29,2020
2
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From the beginning of my tenancy to the end, Foxtons have been unreliable and extremely disappointing. The rental agent made promises that were not kept. Email correspondence was never answered timeously. Staff were unresponsive and unapologetic when anything was raised....
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Sep 25,2019
Sep 25,2019
1
people found
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Rude, pushy, and useless. Didn't leave us alone when trying to renew our tennency but wouldn't deal with us when we tried to get our £2.5k deposit returned despite agreeing on deductions. Still not returned 3 weeks after leaving the property....
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Nov 02,2018
Nov 02,2018
7
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I can't express in words how disappointed I was by the service I received through Foxtons and the negative impact their actions had on my tenancy and my life.
I had often heard bad things about them in the past and so when I happened ...
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Dec 06,2017
Dec 06,2017
4
people found
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this helpful
The day I was supposed to get the keys for my apartment I've been told that even though I paid the first month of rent and the deposit (3500£ of deposit!!!) they couldn't give me the keys because they still had to process the payment. To ...
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Aug 21,2017
Aug 21,2017
3
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I was unable to view the house I let in person because I arranged it from abroad. The photos they showed me were misleading, and the house was damaged, dirty, and mouldy. My cat did cause some damage to a carpet, which I was happy ...
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Comment on agent fees
Fine
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Mar 16,2016
Mar 16,2016
0
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Very impressed by the service and level of professionalism we received from our agent Vincent. He was extremely knowledgeable of the area we were searching in and made us feel at ease with his answers to our important questions.
Would not hesitate to recommend him ...
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Comment on agent fees
Good
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Mar 14,2016
Mar 14,2016
0
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Our treatment by Wimbledon Foxtons Branch,and particularly Jarryd Reay, was absolutely brilliant. They respected the fact that I work in a hospital and can't accept calls during work hours and contacted me via email which was preferable. Jarryd took time to sort through the ...
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Comment on agent fees
On the higher end
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Jan 26,2015
Jan 26,2015
0
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Hi
I bought a property in Wimbledon from your sales agent, Tom Cope. I've bought quite a few properties in the past, and was extremely impressed with the service and assistance offered by Tom. He was very professional, always honest and a pleasure to have ...
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Dec 09,2014
Dec 09,2014
0
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Simon Darville's assistance in my property search was extremely professional and considerate enabling me to find a suitable property for purchase within the week of my stay in London. He also assisted me in finding very good professionals to assist me with the process of ...
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Aug 08,2014
Aug 08,2014
0
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I am grateful to the foxtons team for their excellent work and help with sale of my property. They worked hard and ensured that i was kept updated all the time. Special thanks to Tom cope for going out of way on occasions to help ...
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Jul 14,2014
Jul 14,2014
5
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Please do not use this agent to rent out your property. I did and wasted thousands of pounds as a consequence. They may have a nice office with "free drinks" and they may drive nice cars, but that is about it. All they care about ...
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What agent could do to change your mind?
They will not be able to change my mindAttached Filesnbsp;
Comment on agent fees
Very high and not justified for their complete lack of customer service
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Jun 11,2014
Jun 11,2014
0
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Simon's experience, professionalism and sound advise have been invaluable to us (especially in the more stressful times), and we could not be happier with the outcome. We accepted an offer after having the property on the market for less than a week, and achieved over ...
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Apr 10,2014
Apr 10,2014
0
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Oliver was outstanding through the whole process. We first contacted him two years ago to value our property as a neighbour made an offer. We also had two other agents do a valuation. We decided not to sell at that stage yet Oliver was the ...
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Dec 20,2013
Dec 20,2013
6
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From the very start I was wary about using Foxtons due to their terrible reputation. And Adrienne lived up to the worst of my expectations. She was always stroppy and frankly a little rude from the start. She tried to get me to see properties ...
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What agent could do to change your mind?
Her attitude was completely wrong from the start. She appeared stroppy and didn't listen to my requirements despite giving them to her several times. She didn't seem interested in renting me the correct property, just about getting commission. Then refusing to even give me the addresses of the properties until she took me there was just a joke! Clearly trying to protect her commission again.Attached Filesnbsp;
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Dec 12,2013
Dec 12,2013
0
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Overall good rating. Foxtons managed the property and responded to all issues raised. Once Foxtons left us with blocked communal pipe as they could not contact landlord / building managers due to bank holiday weekend, however they have compensated us financially for the inconvenience, which I ...
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Sep 09,2013
Sep 09,2013
1
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I recently used Foxtons to sell a property and was very pleased with the service I received. The staff were always very courteous and professional, and I felt were always doing the best they could to ensure the sale went through smoothly. When issues came ...
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Aug 16,2013
Aug 16,2013
14
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When viewing the property the agent was more than helpful, once we had our offer accepted it all started.
One email demanding 6 weeks deposit and first months rent upfront paid within a week, not had this with other agencies so were caught a little off ...
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What agent could do to change your mind?
Been more honest and up front, charged less, been more professional and less devious.Attached Filesnbsp;
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Jul 29,2013
Jul 29,2013
1
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What a great experience in using the Foxtons Wimbledon team to sell our house - highly professional and communicative throughout and consistently pushing through what is always a tough process - no roadblock was an issue!
I highly recommend these guys - a bit more ...
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Jul 09,2013
Jul 09,2013
10
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I emailed Foxtons with the aim of finding a new rental property. I received a very prompt phone call from Ben, who was hugely enthusiastic. I became wary when he referred to the 'hairs on the back of my neck standing up' when He would ...
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What agent could do to change your mind?
Just be more honest, and cut all the bull. Be genuine, people respond to that. And consider your fees for tenants - ‚£500+ is extortionate.Attached Filesnbsp;
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Jun 19,2013
Jun 19,2013
0
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I walked into the Wimbledon office of Foxtons in March 2013 in order to make inquiries about properties available to rent and I was directed to Adrienne. From the very start, she was serious and engaged, asking pointed questions and offering useful information. A few days ...
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May 27,2013
May 27,2013
0
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Adrienne, thanks for the great service and all your efforts, i would recommend you / the firm to all my colleagues, well done....
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Apr 22,2013
Apr 22,2013
0
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My experience with Foxtons in Wimbledon was very positive. I received a very professional and personable service by Alina Gibbons in the rental team, who met my brief for a property in the Wimbledon area. She showed a great understanding of my family's needs and ...
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Jan 28,2013
Jan 28,2013
0
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I just wanted to write a quick message to let you know how impressed we were with our recent dealings with your Lettings Negotiator Alina Gibbons. While looking for accommodation both myself and my fiancƒÂ©e found her to be extremely well-informed and pleasant to ...
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Jan 10,2013
Jan 10,2013
0
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We sold two properties with Foxtons in Wimbledon in 2012 and dealt with the three named above. All of them were unfailingly efficient, reliable and honest. We have dealt with several other estate agents in the Wimbledon area over the years and they are head and ...
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Jul 20,2012
Jul 20,2012
1
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Matt Thompson at the Wimbledon Office was most helpful in the sale of my property in Ramsgate recently. Although he was acting for the buyers at the bottom of my chain, he was of great help in keeping me informed of progress of the chain, ...
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Jul 16,2012
Jul 16,2012
0
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I just wanted to let you know how very impressed we have been with Ollie over our flat hunting. He has really tried to find something for us, and although thrilled to have found the perfect property it is with huge regret that it was ...
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Last updated at 12:40 PM 06/12/2017 by Daisy Mason
