“Incompetent and/or fraudulent...”
1 Star Review
Jan 02,2022
By:
'Stephen'
Jan 02,2022
Branch: Oxford, 38 Market Square
Services: Lettings (as a Tenant)
Rent PCM: £2750
Would you recommend?: No
Postcode: OX4
Branch: Oxford, 38 Market Square
Lettings (as a Tenant)
Rent PCM: £2750
Postcode: OX4
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people found
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I would strongly advise against using this letting agent - we have just had a terrible time getting the deposit back following a student let for my son and 4 friends. The liabilities they were claiming for were totally ridiculous – this agency is either incompetent or fraudulent or both (in my opinion). They would not listen to reason and their Customer Relations department did not respond to my emails. I wasted weeks of my time researching the spurious claims and gathering evidence to refute them, and I'm loathe to waste any more of my time describing all the frustrations. Unfortunately, it costs them nothing to try withholding deposits, in the hope that students are either too naïve or inexperienced to refute the claims. However, I was determined not to let them get away with it.
Eventually the dispute went to the TDS for adjudication, and of the £1036 originally claimed by the letting agent, only £55 was deemed a fair amount to award to the landlord by the independent adjudicator! Enough said.
If you do still plan to use this outfit, I strongly recommend you study the Check-In inventory carefully (ours was hidden on a web-portal and we were not made aware of its existence), take lots of photographs on Day 1, keep records of all correspondence (you'll need this as evidence for the TDS) and do not assume fair play. Alternatively, just be prepared to forego £1000 of your deposit at the end of the tenancy, for an easy life.
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