100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 23,2021
Dec 23,2021
1
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I did not choose Melissa Berry as my estate agent, but unfortunately the person I purchased from did. Their assistance through the purchase was pretty lacking, although I would not judge them on this because I was not their client and I cannot speak for their service to the lady we purchased from.
Unfortunately, on the day of completion the seller had not adequately prepared herself for the move. Our contract stated completion had to take place before 1pm. We arrived at the house at 1pm with the keys to our new house, but were unable to access it because the seller was still living there. She claimed only a few boxes were left to be taken to her new address, but the truth was that every single room was full. She had not yet transferred any items to her new address down the road. The house was inaccessible as the porch, hallway, front room, dining room, kitchen and play room were so full that no floor space was visible.
We offered to help the seller move her items out but this offer was declined. At 2pm, no progress had been made. By 3pm, one small van had left the property along with the seller, but had been gone for one hour and not returned. At this stage we entered the property, which was legally ours from 1pm, and took photos to evidence the state of the property. At 3:30pm, we had been advised by our moving company that additional charges would be incurred as we had only paid for their services until 2pm (as our legally binding contract stated the property must be in our possession by 1pm). We then sent a notice to serve to the seller's solicitor requesting that the additional charges we would incur from the moving company be paid by the seller.
None of this was the fault of the Estate Agent and I make no judgment on Melissa Berry based on these events above.
However, at about 4pm, Melissa Berry of Melissa Berry Estates called my partner to 'reason with us'. She explained that we should bear half the cost of the additional charges because that would be 'reasonable'. She did not explain under what justification we should pay half this cost, or how it came to pass that she could apportion any blame to us, but she did make some concerning implications about us - namely that we were taking advantage of an older person for personal gain. She further went on to explain that a 'decent person' would be more understanding of this situation and not be so opportunistic. Please note, the notice to serve was only to cover additional costs we were to incur, there was no personal gain for us as we would still pay the agreed fee to our moving company. Melissa Berry concluded that as we 'could not be reasoned with', she had nothing further to say to us. When Melissa Berry received the photo evidence of the state of the house, we received no further contact from them. I can only assume the true extent of the state of the property had not been relayed to them. Unfortunately, Melissa did not find the time to call and apologise to us for the statements she had previously made.
Obviously I would not use Melissa Berry to sell a future property of mine - I have never done this and have positive experiences with PurpleBricks so see no reason to - but I will in future avoid purchasing properties that are being marketed by Melissa Berry. I bear no grudge regarding the majority of the events on our completion date as Melissa Berry had little to no impact on these. And while I can also appreciate that tensions are high on a move day, I would not expect an estate agent to surrender to that stress and show the level of indecency that Melissa Berry did to us.
I would not recommend Melissa Berry to anyone looking to sell their home. If you are interested in purchasing a property that Melissa Berry has listed, I would urge caution before proceeding with this.
Unfortunately, on the day of completion the seller had not adequately prepared herself for the move. Our contract stated completion had to take place before 1pm. We arrived at the house at 1pm with the keys to our new house, but were unable to access it because the seller was still living there. She claimed only a few boxes were left to be taken to her new address, but the truth was that every single room was full. She had not yet transferred any items to her new address down the road. The house was inaccessible as the porch, hallway, front room, dining room, kitchen and play room were so full that no floor space was visible.
We offered to help the seller move her items out but this offer was declined. At 2pm, no progress had been made. By 3pm, one small van had left the property along with the seller, but had been gone for one hour and not returned. At this stage we entered the property, which was legally ours from 1pm, and took photos to evidence the state of the property. At 3:30pm, we had been advised by our moving company that additional charges would be incurred as we had only paid for their services until 2pm (as our legally binding contract stated the property must be in our possession by 1pm). We then sent a notice to serve to the seller's solicitor requesting that the additional charges we would incur from the moving company be paid by the seller.
None of this was the fault of the Estate Agent and I make no judgment on Melissa Berry based on these events above.
However, at about 4pm, Melissa Berry of Melissa Berry Estates called my partner to 'reason with us'. She explained that we should bear half the cost of the additional charges because that would be 'reasonable'. She did not explain under what justification we should pay half this cost, or how it came to pass that she could apportion any blame to us, but she did make some concerning implications about us - namely that we were taking advantage of an older person for personal gain. She further went on to explain that a 'decent person' would be more understanding of this situation and not be so opportunistic. Please note, the notice to serve was only to cover additional costs we were to incur, there was no personal gain for us as we would still pay the agreed fee to our moving company. Melissa Berry concluded that as we 'could not be reasoned with', she had nothing further to say to us. When Melissa Berry received the photo evidence of the state of the house, we received no further contact from them. I can only assume the true extent of the state of the property had not been relayed to them. Unfortunately, Melissa did not find the time to call and apologise to us for the statements she had previously made.
Obviously I would not use Melissa Berry to sell a future property of mine - I have never done this and have positive experiences with PurpleBricks so see no reason to - but I will in future avoid purchasing properties that are being marketed by Melissa Berry. I bear no grudge regarding the majority of the events on our completion date as Melissa Berry had little to no impact on these. And while I can also appreciate that tensions are high on a move day, I would not expect an estate agent to surrender to that stress and show the level of indecency that Melissa Berry did to us.
I would not recommend Melissa Berry to anyone looking to sell their home. If you are interested in purchasing a property that Melissa Berry has listed, I would urge caution before proceeding with this.
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Latest Reviews
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23rd Dec 2021
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Opening Hours
Address
Melissa Berry
455 Bury New Road
Prestwich,Manchester
Greater Manchester
M25 1AF
0161 773 3377
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £157,000 | £300,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 5 | 1 | 2 | 2 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 01,2024
Nov 01,2024
0
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Fabulous service from start to finish of selling our house. Nothing was too much trouble. Very highly recommended...
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Oct 31,2024
Oct 31,2024
0
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Terrible experience. They were rude unfriendly, and unhelpful with no customer service. They couldn’t even be bothered to call me when they had interest in my house. Extremely disappointed as I was recommended them....
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Sep 27,2024
Sep 27,2024
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Melissa and her team have sold 2 houses for me with the minimum of fuss.
They are a very friendly team to deal with and are very professional in their approach to selling.They give 100 pecent to all aspects of the sale and I highly recommend ...
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Aug 10,2024
Aug 10,2024
0
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Another great experience again re selling our property with Melissa Berry Estate Agents.
Melissa and Shauna are professional,easy to communicate with and simply get the job done😀.
We would not hesitate to recommend them.
Thank you....
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Oct 17,2023
Oct 17,2023
0
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Melissa berry went above and beyond to help our sale go through, she kept us well informed and up to date with every part of the sale .
Melissa is very professional and made numerous phone calls and emails chasing the buyer’s solicitors when communication ...
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Dec 23,2021
Dec 23,2021
1
people found
this helpful
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I did not choose Melissa Berry as my estate agent, but unfortunately the person I purchased from did. Their assistance through the purchase was pretty lacking, although I would not judge them on this because I was not their client and I cannot speak for ...
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Dec 23,2021
Dec 23,2021
0
people found
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I did not choose Melissa Berry as my estate agent, but unfortunately the person I purchased from did. Their assistance through the purchase was pretty lacking, although I would not judge them on this because I was not their client and I cannot speak for ...
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Mar 17,2021
Mar 17,2021
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Very friendly staff and helpful. High quality of costumer service! Overall a very good experience, very polite and genuinely kind staff, and Melissa herself very helpful and easy to communicate with.
Would recommend to anyone purchasing the property....
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Jul 11,2020
Jul 11,2020
0
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Buyer, excellent communication skills throughout, Even with Lockdown I I had no problems getting to her and we worked as a team to secure a property during the most difficult period where everything was impossible to do and Melissa turned everything round with her outstanding ...
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Feb 27,2020
Feb 27,2020
0
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Caveat Emptor - Buyer Beware: It is always disappointing when shown round a property by someone who is ill-prepared. There was no information available about the vendor's position and the property was being marketed as if the current vendor had made the improvements to justify ...
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May 31,2019
May 31,2019
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All the staff are extremelly helpful and efficient and whenever I rang they were so helpful.
They made a difficult situation so much easier.
Thank you...
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Comment on agent fees
Good
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Apr 16,2019
Apr 16,2019
0
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I recently sold my late fathers house with Melissa berry estate agents, although this was a very stressful time they made the process really easy, even recommended someone to do a full house clearance, communication was great too and really fast sale. Would highly recommend ...
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Comment on agent fees
Great fees
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No fees information available
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