100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
Dec 20,2021
Dec 20,2021
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I had an extremely stressful experience with Winkworth as a tenant living in a property being managed for sale by Winkworth East Dulwich over the course of 4+ months.
At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience of tenants. Different agents called me daily, sometimes multiple times a day, to organise viewings. I had to try to corral them into consolidating their comms to fewer agents, via email, and group viewing blocks as much as possible.
They consistently turned up earlier than the times we agreed upon. On one occasion, they turned up half an hour early without any notice while I was in the middle of a work call - I still accommodated them and let them in. On another occasion I had viewers turn up to the house unscheduled. I had to take the time to help the viewers figure out what was happening - I called Winkworth, they said they'd sort it out yet had to call back again when no one got back to me and the viewers were still waiting outside the door for 20-30 minutes. Yet, I still put up with this and was more than accommodating.
What really kept me in an anxious state in addition to the stress caused with everything else was when they would let themselves into my flat without notice. This happened on two occasions. In the first instance, the agent walked into the flat with the viewers and startled me while I was in the bedroom. Again, because they did not arrive at the scheduled time. The agent said they knocked on the door, but I was 6 paces from the front door and did not hear it. I told them multiple times in response to their viewing emails that they need to ring the front doorbell before they come up, but this continued to persist.
The second instance, which really shook me up, was when I was eating dinner upstairs and heard people walking into my flat. I thought someone was breaking in. Again, it was the same agent, Nicola K. It was 6:20 and she had booked viewings “between 5-6pm” for which I had left the flat. She had no right to enter the property 20 minutes after viewings were meant to end and with zero communication (no email, text phone call that they were coming). She didn't seem to think it was a big deal, asked “so can we not come in?” and insisted that by “between 5-6pm” she meant that the last viewing would start at 6pm. 1. No individual with common sense would assume that and 2. You're still showing up with no notice 20 minutes after that saying you were late. I was very shaken up and not thinking straight so I stepped out and even then accommodated them to view the flat!
A person has a right to live securely in their own home. Let alone a female living alone in London. It is unacceptable. I was left in tears.
I called the director, Alex V. the next day in the afternoon and the agent, Nicola, hadn't even told him what had happened the previous evening or any of the other instances. He agreed that that should not have happened and in any instance that agents are running early or late, they need to communicate. Which they never did in the 4+ months I had to deal with them. I sent him a formal complaint in an email and never got a reply to that message.
I have now moved out of the flat and am thankful I never have to deal with them again. My recommendation to Winkworth is to invest in basic training and technology to improve their bookings and viewings processes. They clearly need training for their agents on tenant relations and basic communication.
At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience of tenants. Different agents called me daily, sometimes multiple times a day, to organise viewings. I had to try to corral them into consolidating their comms to fewer agents, via email, and group viewing blocks as much as possible.
They consistently turned up earlier than the times we agreed upon. On one occasion, they turned up half an hour early without any notice while I was in the middle of a work call - I still accommodated them and let them in. On another occasion I had viewers turn up to the house unscheduled. I had to take the time to help the viewers figure out what was happening - I called Winkworth, they said they'd sort it out yet had to call back again when no one got back to me and the viewers were still waiting outside the door for 20-30 minutes. Yet, I still put up with this and was more than accommodating.
What really kept me in an anxious state in addition to the stress caused with everything else was when they would let themselves into my flat without notice. This happened on two occasions. In the first instance, the agent walked into the flat with the viewers and startled me while I was in the bedroom. Again, because they did not arrive at the scheduled time. The agent said they knocked on the door, but I was 6 paces from the front door and did not hear it. I told them multiple times in response to their viewing emails that they need to ring the front doorbell before they come up, but this continued to persist.
The second instance, which really shook me up, was when I was eating dinner upstairs and heard people walking into my flat. I thought someone was breaking in. Again, it was the same agent, Nicola K. It was 6:20 and she had booked viewings “between 5-6pm” for which I had left the flat. She had no right to enter the property 20 minutes after viewings were meant to end and with zero communication (no email, text phone call that they were coming). She didn't seem to think it was a big deal, asked “so can we not come in?” and insisted that by “between 5-6pm” she meant that the last viewing would start at 6pm. 1. No individual with common sense would assume that and 2. You're still showing up with no notice 20 minutes after that saying you were late. I was very shaken up and not thinking straight so I stepped out and even then accommodated them to view the flat!
A person has a right to live securely in their own home. Let alone a female living alone in London. It is unacceptable. I was left in tears.
I called the director, Alex V. the next day in the afternoon and the agent, Nicola, hadn't even told him what had happened the previous evening or any of the other instances. He agreed that that should not have happened and in any instance that agents are running early or late, they need to communicate. Which they never did in the 4+ months I had to deal with them. I sent him a formal complaint in an email and never got a reply to that message.
I have now moved out of the flat and am thankful I never have to deal with them again. My recommendation to Winkworth is to invest in basic training and technology to improve their bookings and viewings processes. They clearly need training for their agents on tenant relations and basic communication.
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Latest Reviews
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Opening Hours
Address
Winkworth
97 Lordship Lane
Dulwich,London
Greater London
SE22 8HU
020 8299 2722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £825,000 |
| Lettings | 100% | 87% | £1,200 | £2,375 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 2 | 2 | 6 | 0 | 1 | 0 | 3 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 19,2024
Jun 19,2024
0
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Brilliant Nicola Keane. East Dulwich Branch
I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors, ...
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Jun 17,2024
Jun 17,2024
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Brilliant Nicola Keane. East Dulwich Branch
I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors, ...
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Oct 29,2022
Oct 29,2022
0
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I live in the Rep of Ireland and earlier this year employed the services of Winkworth East Dulwich to sell a flat property for me which they duly did. I can honestly say that I found them to be efficient and professional. I was always ...
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Dec 21,2021
Dec 21,2021
1
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Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving ...
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Dec 20,2021
Dec 20,2021
1
people found
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I had an extremely stressful experience with Winkworth as a tenant living in a property being managed for sale by Winkworth East Dulwich over the course of 4+ months.
At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience ...
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Jun 02,2020
Jun 02,2020
0
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As a landlord, and following immensely challenging times during the recent weeks, months, the team at winkworth have coped admirably, especially Sami and Kelly... right when new tenants were due to move in, and with work scheduled on the house following the previous tenants moving ...
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Jun 01,2018
Jun 01,2018
0
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I've used Winkworths for around 5 years now and they have always been helpful, patient and given great advice. Abigail has been particularly helpful, explaining contract details, and providing really sound advice. I would highly recommend them!...
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Comment on agent fees
Good
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Nov 23,2015
Nov 23,2015
0
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We have had problems with agents in the past trying to make as much fees as possible with repair etc. These guys are really good, sensible down to earth and very easy to work with. We are currently overseas and would highly recommend them as ...
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Oct 30,2015
Oct 30,2015
0
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I'm not sure that messages were always passed to the Landlord as quickly as they could have been, although as the landlord was based in the USA this could well have been the cause of some delays.
Having said that Wendy was excellent and particularly ...
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Oct 29,2015
Oct 29,2015
0
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I have rented the last three properties through Winkworths in Dulwich and have alway found them extremely professional, courteous and willing to go that extra mile....
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Oct 27,2015
Oct 27,2015
0
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We've had our property Managed by Winkworths (Lordship Lane, East Dulwich branch) since 2013 as we had no close family the area. It can be a concern being so far away from your property and I can not recommend the Management team of this office highly ...
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Oct 24,2015
Oct 24,2015
0
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Sam,Wendy and all the girls have been very helpful at winkworths. They have helped finding good tenants,sorted out two girls sharing not getting on, my first tenants did not pay the rent on time, on more than one ocation not a problem for ...
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Comment on agent fees
The fees have been very good kept at 10% fully managed for a few years.
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Oct 23,2015
Oct 23,2015
1
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Ramona was efficient and helpful when we were on holiday abroad and our property which we rent out and Winkworth manage was damaged by the police....
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Oct 23,2015
Oct 23,2015
0
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I am an overseas landlady and rent out my property through Winkworth. Ramona has been my main point of contact and has always managed all issues regarding the property promptly, efficiently and professionally. This obviously not only means my property is maintained appropriately but that ...
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Oct 22,2015
Oct 22,2015
0
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Winkworths provide an excellent management service, they notify me in a timely manner about any new regulations that affect Landlords, and make sure that I am compliant. They manage tenancy changes seamlessly and efficiently. I have no hesitation whatsoever in recommending their full management service....
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Comment on agent fees
Their fees are fair and transparent/
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Oct 22,2015
Oct 22,2015
0
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I have several rental properties with Winkworth in East Dulwich and have never had any problems using them. Their tenant vetting procedure is second to none which is why i have never had any problems in that dept.
Everything runs smoothly and efficiently and they ...
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Oct 22,2015
Oct 22,2015
0
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I have no hesitation in recommending Winkworth as Managing Agents. They are attentive and responsive and flexible regarding instructions as to which contractors to use.
They have provided quotes for repairs when requested and have happily used ones chosen by me instead when quotes seemed ...
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Oct 22,2015
Oct 22,2015
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I have been dealing with Winkworth for 15 years now and am extremely happy with the service I've received from them. Sam is always polite and very prompt to respond to any issue that comes up. Dealing with issues of condensation to the nth degree, when ...
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Sep 01,2015
Sep 01,2015
7
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They are very very unprofessional, not trust Worthing, the management is just very awful. They are only after their charges which they take upfront. and no matter how careful you are with them you will always get into trouble.
Anything a tenant broke in your ...
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What agent could do to change your mind?
Would have to respect and protect both tenants and landlords interests. Have to learn a strategy to be fair and reasonable when dealing with public. All the breakages caused by the tenants, their costs just automatically go to the landlords to cover. (That's their own management)!.Attached Filesnbsp;
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Oct 22, 2015
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Thank you for your feedback. We take all complaints seriously and would invite you to contact our office to discuss in further detail. With regards to damages at a property all landlords and tenants are given the option to have their case adjudicated independently by the TDS if an agreement between all parties cannot be reached. ...
Mar 10,2015
Mar 10,2015
0
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As for most we found the process of buying our first property very stressful. It took us around a year to find a place with the housing market getting hotter the whole time. Increasing the pressure on us to make a decision and compromise on ...
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Dec 01,2014
Dec 01,2014
1
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I have both bought and sold properties through Winkworth in East Dulwich in the last couple of years and I cannot fault the service I received on each occasion. In valuing the one property I sold I feel The property was valued fairly (unlike some ...
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Comment on agent fees
Extremely good value given the service I received! Very well placed in the market with great publicity and exposure to achieve a quick sale.
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Nov 13,2014
Nov 13,2014
0
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Really good experience. The original valuation was quick and smooth, their photographer was good and very efficient and polite. My selling agent Dominic Barry was always available, knowledgable, kept me informed, kept the sales process moving. I would definitely use again....
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Feb 14,2014
Feb 14,2014
5
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I would just like to echo the reviews on here for this branch of Winkworth. Felt like I was being taken for a ride form start to finish. When I did have an offer accepted on a house they refused to put it in writing. ...
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Jul 11,2013
Jul 11,2013
5
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We put in offers on two different flats with the Dulwich branch of Winkworths. Neither worked out, which I am retrospectively very grateful for as they proved such a difficult agency to deal with.
Firstly, phone calls are never returned when you are trying to ...
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Jun 17,2013
Jun 17,2013
7
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I almost bought a flat through this agent. As a first time buyer who was also pregnant at the time, I was quote vulnerable. Staff were rude and hurried, forcing me to progress very quickly with a sale hat I later - by chance - ...
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Sep 03,2011
Sep 03,2011
5
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Good points:
sold my property where others had failed
Bad:
allowed purchaser to gazunder
only returned calls when they felt like it
were useless when I was looking for a rental property...
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