0% lettings valuation accuracy
33% lettings fee satisfaction
Dec 12,2021
Dec 12,2021
1
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this helpful
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At first when we started renting with Young Lee, we thought it was going to be quite a difficult relationship. I'd only been with one other agency ever and my experience with that agency was so-so. When we initially started renting the flat, there were a few problems including the bathroom door not closing because it was swollen, the window in the bathroom being extremely difficult to shut, the hinges on my bedroom door not being very secure and the latch of the door to the flat being faulty. We had a bit of a back and forth about the bathroom door because it was though that the wood was swollen because the flat had not been occupied for a while and the solution would be to turn the heating on. When that didn't work, we informed the agency and then they realised it was because of the generous layers of paint on the door. They were quick to get the contractors over to look into those issues and they were all resolved within the week of those issues being reported. After that, they were really efficient at getting other issues sorted. Some of the notable moments were sending out an electrician the same day the circuit kept on tripping (which saved us having to worry about any of our food going to waste), getting a pole for the internal window in the first bedroom and refitting the door of one of the cupboards when they fell off.
The biggest problem that happened in the flat was the leaking situation in the second bedroom. A pipe on the side of the building had become blocked and the water from it began hitting the brickwork and leaking into the bedroom. This flooded the floor and started to mould two of the walls in the bedroom. However, this was not of the fault of Young Lee, but another agency (as it was the pipe that was owned by the neighbouring building. At first, the other managing agents called out their contractors to sort the problem, but it later became apparent that the contractors were trying to cover the problem as opposed to solving the problems they were paid for. They were supposed to remove all the rotting timbers from the room and the roof (as this proved hazardous) and then they were supposed to redo half the walls in the bedroom. If it wasn't for Sue from Young Lee keeping a close eye on the work being done and her constant contact with the other managing agency, the work would have turned into a cover up and who knows what else would have happened as a result of the laziness of those contractors. Sue fully understood the situation and she arranged a £200 reduction for the months we were unable to use that room, got the other agency to put a dehumidifier in there to help the mould problem until it was sorted, and she said that if the work ended up extending to the living room, or if we'd had enough of the situation, we could move out without notice. She also stopped those contractors who were about to cover up the issues and got her own contractors to do the job properly. It was a rough 10 months dealing with the problem, but Young Lee were incredibly empathetic and professional during this time. They solved the problem and stopped the roof from collapsing on our heads, literally.
There were a couple of issues that we'd wish had been resolved during our 3-4 year tenancy including the skylight in bedroom being replaced (there was no airflow in that bedroom and it needed a window that you could open to prevent condensation) and the boiler being replaced (although, this was replaced in our last 2 months there), but those things were halted by the leaking issue and also the pandemic (the work on the skylight was supposed to happen at the beginning of this year). Also, we understand that the money of all these things come out the pocket of the landlord and the landlord even came personally to apologise for all the situations we were in. We were really treated like people, not just tenants.
When it came to the end of the tenancy, they sent us some recommendations of cleaning companies that would do a good job of doing an end of tenancy clean. They also treated us as good tenants and didn't charge us for anything that was beyond wear and tear. And when it came to getting our deposit back, they were the ones who were trying to get it back to us quickly as possible which was a really nice change.
There's no perfect agency, but we felt like we were treated with care with this one. If there was a property available with the agency that had more bedrooms, we probably would have stayed with them.
The biggest problem that happened in the flat was the leaking situation in the second bedroom. A pipe on the side of the building had become blocked and the water from it began hitting the brickwork and leaking into the bedroom. This flooded the floor and started to mould two of the walls in the bedroom. However, this was not of the fault of Young Lee, but another agency (as it was the pipe that was owned by the neighbouring building. At first, the other managing agents called out their contractors to sort the problem, but it later became apparent that the contractors were trying to cover the problem as opposed to solving the problems they were paid for. They were supposed to remove all the rotting timbers from the room and the roof (as this proved hazardous) and then they were supposed to redo half the walls in the bedroom. If it wasn't for Sue from Young Lee keeping a close eye on the work being done and her constant contact with the other managing agency, the work would have turned into a cover up and who knows what else would have happened as a result of the laziness of those contractors. Sue fully understood the situation and she arranged a £200 reduction for the months we were unable to use that room, got the other agency to put a dehumidifier in there to help the mould problem until it was sorted, and she said that if the work ended up extending to the living room, or if we'd had enough of the situation, we could move out without notice. She also stopped those contractors who were about to cover up the issues and got her own contractors to do the job properly. It was a rough 10 months dealing with the problem, but Young Lee were incredibly empathetic and professional during this time. They solved the problem and stopped the roof from collapsing on our heads, literally.
There were a couple of issues that we'd wish had been resolved during our 3-4 year tenancy including the skylight in bedroom being replaced (there was no airflow in that bedroom and it needed a window that you could open to prevent condensation) and the boiler being replaced (although, this was replaced in our last 2 months there), but those things were halted by the leaking issue and also the pandemic (the work on the skylight was supposed to happen at the beginning of this year). Also, we understand that the money of all these things come out the pocket of the landlord and the landlord even came personally to apologise for all the situations we were in. We were really treated like people, not just tenants.
When it came to the end of the tenancy, they sent us some recommendations of cleaning companies that would do a good job of doing an end of tenancy clean. They also treated us as good tenants and didn't charge us for anything that was beyond wear and tear. And when it came to getting our deposit back, they were the ones who were trying to get it back to us quickly as possible which was a really nice change.
There's no perfect agency, but we felt like we were treated with care with this one. If there was a property available with the agency that had more bedrooms, we probably would have stayed with them.
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Address
Young Lee
73 Upper Gloucester Road
Brighton
BN1 3LQ
01273 232232
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,050 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
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Dec 12,2021
Dec 12,2021
1
people found
this helpful
this helpful
At first when we started renting with Young Lee, we thought it was going to be quite a difficult relationship. I'd only been with one other agency ever and my experience with that agency was so-so. When we initially started renting the flat, there were ...
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May 08,2021
May 08,2021
10
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Hi Nick,
Thank you for your reply.
As I mentioned in my review, there are staffs that are friendly and professional, and yes - even under what can often be difficult situations for all parties. Totally agree! Unfortunately, this does not apply to the property ...
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Apr 27, 2021
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Hello Sam
I am naturally disappointed to read this review. I believed you were happy with things and that is why you renewed the tenancy earlier in the year, but since the weekend it appears you are not. We pride ourselves on good service and try to be friendly and professional at all times, even under what can often be difficult situations for all parties.
As an agency we were not aware of water leaks from this flat to the flat below prior to your occupation of the flat.
With regards ...
Jul 18,2019
Jul 18,2019
1
people found
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this helpful
I was renting a lovely property in the Brighton’s North Laines through Young Lees for nine months and have nothing but good things to say about them as an agency.
They are incredibly communicative, friendly, and willing to help with any issues with the ...
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Dec 06,2017
Dec 06,2017
5
people found
this helpful
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Worst Lettings agency ever. Rudest people and crazy high fees. Anything goes wrong with the flat they take weeks to sort it out. Don't mind paying for good service but this was a joke! There was a leak in the roof and water rushed through ...
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Comment on agent fees
You kidding right?!
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Nov 09,2017
Nov 09,2017
6
people found
this helpful
this helpful
The worst letting agency I have ever come across.
I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression ...
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Apr 30,2017
Apr 30,2017
4
people found
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this helpful
I have never experienced an agency like it.. Rude would be a compliment in regards to their customer service! I have never had a conversation with them that didn't involve one of them being stand offish if not completely vile. Takes them weeks to get ...
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Sep 27,2013
Sep 27,2013
4
people found
this helpful
this helpful
My tenants now skip contacting Young Lee for any requirement for the rented property, the tenants come to me directly as the Landlord as Young Lee seem unable to manage the letting successfully. On many occasions Young Lee failed to pass on to me essential ...
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What agent could do to change your mind?
Train the staff better. Effectively communicate with the tenants.Attached Filesnbsp;
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Feb 16,2013
Feb 16,2013
5
people found
this helpful
this helpful
Property marketed and viewed with a shower. Signed on dotted line, arrived at flat and no shower! I was told by young lee that the landlord had taken it out and I would have to take it up with her. I beg to differ - ...
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What agent could do to change your mind?
Offered to cover the cost of moving and additional agent fees as a result of their dishonestyAttached Filesnbsp;
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May 14, 2013
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Hello Dizzy D
I am sorry not to have heard from you yet - please do get in touch ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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