100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
Dec 02,2021
Dec 02,2021
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Utmost Professionalism! Best Experience!
When I finally found an apartment in Birmingham two years prior, I felt very lucky. In hindsight, I was even luckier to have found this place with PLACES as its letting agency. Before moving to Birmingham (and the UK in general), I had heard many horror stories about letting agencies and my first attempts looking for an apartment in Brum were not a good sign. Eventually, however, I viewed the apartment I ended up taking and throughout the tenancy, PLACES – and especially among their agents I want to thank Chloë in particular but also Monika– proved to be highly professional in their conduct and in their communication; as well as they were showing kindness and understanding when a family medical emergency occupied me for more than half a year and included an extended stay abroad: PLACES not only made sure the apartment was kept in good condition but even ensured that upon my return, which required me to participate in the quarantine and COVID testing regime at the time, my internet (necessary for the testing and quarantine updates) was working before I returned. The two times I needed a repair person to come to fix minor wear and tear, the shower hose developing a small leak and the thermostat of the water-heater needing replacement, I received an immediate response and a friendly and professional contractor came the next morning. Upon check-out, they helped organize the end-of-tenancy cleaning and also helped me find some information, when I ran into some difficulties with the moving of my furniture to another country. There was no issue with return of the deposit, as I left the apartment in good repair, they communicated about cleaning and their final inspection within three days after my lease had ended and authorized the return payment, with no hidden fees or any other hitches. I find that they care about their properties and their tenants both. For me “taking care” is the mark of professionalism, and I found that “professional” is the best way I can describe PLACES…. and, definitely, Chloë as an agent. THANK YOU!!! I can only highly recommend PLACES. I will also say that anybody considering them should definitely be a person who cares for the places that they are living in, since PLACES does their due diligence with background checks and the way potential tenants approach them and communicate with them to make sure that tenants are not of the anti-social kind. I found that, as much in care as you are willing to give, PLACES will give you in return. If I’d ever return to Birmingham or had a friend or colleague moving there, I’d happily point them to PLACES and also argue that even if the apartments on offer at the time were a bit more expensive than others on the market, they should still go with PLACES, because having peace of mind with a professional letting agency that is diligent and communicates swiftly and clearly, no matter the issue, is priceless.
When I finally found an apartment in Birmingham two years prior, I felt very lucky. In hindsight, I was even luckier to have found this place with PLACES as its letting agency. Before moving to Birmingham (and the UK in general), I had heard many horror stories about letting agencies and my first attempts looking for an apartment in Brum were not a good sign. Eventually, however, I viewed the apartment I ended up taking and throughout the tenancy, PLACES – and especially among their agents I want to thank Chloë in particular but also Monika– proved to be highly professional in their conduct and in their communication; as well as they were showing kindness and understanding when a family medical emergency occupied me for more than half a year and included an extended stay abroad: PLACES not only made sure the apartment was kept in good condition but even ensured that upon my return, which required me to participate in the quarantine and COVID testing regime at the time, my internet (necessary for the testing and quarantine updates) was working before I returned. The two times I needed a repair person to come to fix minor wear and tear, the shower hose developing a small leak and the thermostat of the water-heater needing replacement, I received an immediate response and a friendly and professional contractor came the next morning. Upon check-out, they helped organize the end-of-tenancy cleaning and also helped me find some information, when I ran into some difficulties with the moving of my furniture to another country. There was no issue with return of the deposit, as I left the apartment in good repair, they communicated about cleaning and their final inspection within three days after my lease had ended and authorized the return payment, with no hidden fees or any other hitches. I find that they care about their properties and their tenants both. For me “taking care” is the mark of professionalism, and I found that “professional” is the best way I can describe PLACES…. and, definitely, Chloë as an agent. THANK YOU!!! I can only highly recommend PLACES. I will also say that anybody considering them should definitely be a person who cares for the places that they are living in, since PLACES does their due diligence with background checks and the way potential tenants approach them and communicate with them to make sure that tenants are not of the anti-social kind. I found that, as much in care as you are willing to give, PLACES will give you in return. If I’d ever return to Birmingham or had a friend or colleague moving there, I’d happily point them to PLACES and also argue that even if the apartments on offer at the time were a bit more expensive than others on the market, they should still go with PLACES, because having peace of mind with a professional letting agency that is diligent and communicates swiftly and clearly, no matter the issue, is priceless.
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Latest Reviews
2nd Dec 2021
reviewed by 'Alexander Stingl'
2nd Dec 2021
reviewed by 'Shannon'
18th Mar 2021
reviewed by 'Mrs Barr'
2nd Dec 2020
reviewed by 'Jennifer'
25th Aug 2020
reviewed by 'Jack'
29th Jul 2020
reviewed by 'Bethany'
Opening Hours
Address
Places Birmingham
5 Brindley Place
Birmingham
West Midlands
B1 2JB
0121 633 074
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 87% | £650 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 7 | 5 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 02,2021
Dec 02,2021
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Utmost Professionalism! Best Experience!
When I finally found an apartment in Birmingham two years prior, I felt very lucky. In hindsight, I was even luckier to have found this place with PLACES as its letting agency. Before moving to Birmingham (and the UK in general), ...
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Dec 02,2021
Dec 02,2021
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2 girls who work there are lovely and offer good customer service. Everyone else is rude especially this middle aged Karen but that always tends to be the case. The elder women laugh behind your back, snigger, offer no help what so ever and are quite ...
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Mar 18,2021
Mar 18,2021
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Excellent service could not fault them. Would highly recommend Places very modern and enthusiast staff :] Will be instructing them again soon....
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Dec 02,2020
Dec 02,2020
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This was very stress free and swift. The staff especially Paul Szetela is very professional and shows empathy. Its not just the rental service but they ensure you get other services and unitility registration swiftly too. The property was an excellent one and it met ...
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Aug 25,2020
Aug 25,2020
1
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I am an experienced landlord and this is by far the laziest and most incompetent agency I have ever encountered! They provide no value, there is no transparency and they simply cannot be bothered. The staff is universally bad but I think that Petra was ...
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Jul 29,2020
Jul 29,2020
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The letting agent Jawad from Places was extremely accommodating throughout the process of finding a property. He was always contactable and managed to fit us in at a moments notice. We really appreciated his service and are very happy with the flat he helped us ...
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Mar 08,2018
Mar 08,2018
1
people found
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Really helpful in negotiating a contract with landlord that suited my needs and always got back to me in a timely fashion....
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Comment on agent fees
Still expensive but lower than others!
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Feb 17,2018
Feb 17,2018
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Great agency and outstanding staff. They have been excellent and efficient for every issue we have come across. Many thanks for your help...
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Jan 10,2018
Jan 10,2018
1
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Thanks once again to Places and specially Petra for your quick answer and assistant to our requirements. Just got an electrical issues yesterday and is already gone, today at 8:00 am Mr Lee fixed it! Very efficient and professional. Many thanks once again!...
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Nov 28,2017
Nov 28,2017
0
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Hi All,
Amazing place to stay. All issues handled very well. Mr. Wassim Rashid a very helpful
Quick, to resolve all the matters related to rent, maintainence he provided all his support to make sure our stay is Good and memorable.
I strongly recommend people ...
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Comment on agent fees
It’s all good !
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Nov 19,2017
Nov 19,2017
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I sold my house through Places. They were very professional, quick in their responses as well as provided valuable guidance. I was very happy with their service. Their fees were very competative....
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Sep 21,2017
Sep 21,2017
6
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Extremely unhelpful!! bad telephone manner and shouting to clients... my rental application was original 6 months but he changed to 12 months and refused to change. I don't have any hot water since the first day i moved in and called him. He replied me saying why ...
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Mar 20,2017
Mar 20,2017
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I have been a client of Places for almost a year. Wasim Rasid was particularly helpful when I was looking to buy and got my property ready for renting. I have been very satisfied with Places, as they have a very professional approach and give ...
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Comment on agent fees
Fees are very competitive
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Dec 10,2016
Dec 10,2016
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I have used this agent for many years, they are professional but also friendly and extremely helpful, Very easy to contact and their fees are very reasonable. By far the best agent i have ever had here in Birmingham, i wish they had an office ...
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Comment on agent fees
Very reasonable.
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Aug 30,2015
Aug 30,2015
1
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This agent told me that the previous tenant was moving out on a specific date (a Tuesday) and that I could move in on the Saturday. When I turned up at the Agents on the Saturday with all my earthly possessions in a van ready ...
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Jul 16,2015
Jul 16,2015
3
people found
this helpful
this helpful
Very unprofessional estate agents. A real lack of proactive communication, and a dismissive phone manner. I was given incorrect information about the property I was going to purchase; wasting my time and their own. Customer service is certainly not their forte. I would not recommend ...
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Oct 24,2014
Oct 24,2014
2
people found
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this helpful
Where do I start! Can never be bothered to sort maintenance issues out themselves, fob us off with excuses. Gives us numbers to call ourselves to get the problems sorted, people on the other end of the phone not even expecting our call. Let themselves ...
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Jun 07,2012
Jun 07,2012
3
people found
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I dealt with the manager directly after my agent left the company.
We waited months for things to be fixed or replaced, very unprofessional.
Other staff when contacted seemed to be completely clueless.
We had constant problems throughout the tenancy, a friend of mine also ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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