92% sales valuation accuracy
85% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Nov 29,2021
Nov 29,2021
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Will never use them after my experience, I wasted around 4 months trying to purchase a property, im out of pocket by 1100 pound after paying for mortgage fees, search's and the home buyers report and lost out on other properties due to being committed to the one I was buying through emsleys, they decided to sell the property to someone else as they clearly just want to get paid, I had some concerns as there was a few 15mm cracks and I wanted to get a structural survey, emsleys refused and are selling the property to someone else, they are not bothered if you have concerns about anything, they just want their fee from the vendor when the sales go through, big lesson learnt for me, staff are also rude
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Dec 01, 2021
One of your colleague was very rude, not once but many times, tone of voice wasn’t acceptable at all, do you want me to mention names, it’s frustrating because I spent a lot of time try to purchase the property, I waited 2 months when the deeds went missing, i lost out on other properties, I mentioned to your colleagues I want a structural survey so I could get some reassurance due to the cracks and it was not a tactic to reduce the price, they kept saying I don’t need one and wouldn’t ask the vendor until after a few weeks, it doesn’t make sense at all that you would rather sell the property to your new client and wait a further few months and couldn’t wait a matter of days for me to get a structural survey done, Dec 01, 2021
Thank you for your review. We realise you are frustrated and disappointed by the circumstances. As explained to you directly regarding this situation, our team were following the seller’s instructions, as was appropriate, and acted professionally at all times, for reasons that you were made fully aware of, which meant they were not prepared to delay the sale or discount the property any further and therefore proceeded with another buyer. If we can help with anything else please do let us know.
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Latest Reviews
16th Aug 2024
reviewed by 'Mark and Carol Flynn'
30th Apr 2024
reviewed by 'Carl'
29th Apr 2024
reviewed by 'Nicola'
15th Feb 2024
reviewed by 'Callum'
8th Feb 2024
reviewed by 'Leanne'
3rd Feb 2024
reviewed by 'Christiana'
Opening Hours
Address
Emsleys Estate Agents
35 Austhorpe Road
Crossgates,Leeds
West Yorkshire
LS15 8BA
0113 284 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 85% | £94,000 | £675,000 |
| Lettings | 50% | 99% | £550 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 0 | 12 | 0 | 3 | 2 | 0 | 2 |
Areas covered
- LS15
- LS14
- LS9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Aug 16,2024
Aug 16,2024
0
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We would like to thank the Cross Gates staff for their excellent service during the sale of our flat. During the process we encountered a couple of hiccups but the staff worked with the necessary stakeholders and were great at responding and resolving them swiftly ...
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Aug 16, 2024
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(1)
Hi Mark and Carol,
Thank you so much for leaving your detailed and amazing review for our Crossgates team!
I'm so pleased to read how helpful David and Natalie were, especially in the more tricky parts of the process.
Thank you again, and we look forward to helping in the future!
Many thanks,
James ...
Apr 30,2024
Apr 30,2024
0
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Simple process, good response time, straight forward transaction.
Thank you...
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Apr 30, 2024
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Hi Carl,
Thanks so much for leaving your 5-star review for our Crossgates branch. I'm glad to hear of your positive experience.
Many thanks,
James ...
Apr 29,2024
Apr 29,2024
0
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The whole team have been amazing with myself and my partner Sean even though we were only purchasing from them they all went above and beyond in helping us buy our forever home....
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Apr 30, 2024
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Hi Nicola,
Thank you so much for leaving your 5-star review for the team at Crossgates. I'm glad to hear Natalie and David were there throughout!
Many thanks,
James ...
Feb 15,2024
Feb 15,2024
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Very helpful. Easy and quick process. Good communication all around and very pleased with the experience....
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Feb 08,2024
Feb 08,2024
0
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Can't thank the team at emsleys in crossgates enough!
I was selling my non standard construction property and the knowledge and advice was fantastic. The team were always there to reassure me and answer the million and one questions I had!
Thanks again guys!...
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Feb 03,2024
Feb 03,2024
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Fantastic Estate Agents, have assisted me immensely during my house buying process. David and Natalie were always very polite and professional, keen to solve my queries and keep me updated during the process. I would highly recommend them!...
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Feb 05, 2024
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Hi Christiana,
Thank you so much for leaving your review on AllAgents for our Crossgates team. I'm so pleased to hear David and Natalie kept you informed throughout the process.
Many thanks,
James ...
Oct 05,2023
Oct 05,2023
0
people found
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Working with Emsleys Crossgates Estate Agents on the sale of my property was very easy - their communication was great and reactions to any queries that would delay things was spot on! Huge thanks to David, Natalie & Helen for all your help....
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Oct 05, 2023
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Hi Jane,
Thank you so much for leaving your amazing review, I'm so happy to hear you've received great communication from David, Natalie and Helen. Thank you again, James ...
Mar 31,2023
Mar 31,2023
0
people found
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an excellent service which was always carried out with professionalism and a ready smile. Nothing was too much trouble and they updated us regularly. They were reassuring when we were concerned and liaised with our purchasers to clarify any issues we raised.
A very big ...
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Apr 03, 2023
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Thank you! What a great review for Crossgates, Your review is much appreciated :) ...
Feb 28,2023
Feb 28,2023
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I have had a great experience from all colleagues at Emsleys Estate Agents. Thank you so much for all your help....
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Feb 04,2023
Feb 04,2023
0
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A very friendly and efficient team- particularly Natalie, as nothing was too much trouble for her. Thank you for all your expertise !...
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Feb 06, 2023
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Thank you Rita for your review - we are pleased to know you had a good experience. ...
Nov 11,2022
Nov 11,2022
0
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Excellent service from start to finish. Kept well informed the whole way through the process. Always available for questions or queries and went above and beyond on numerous occasions. Would highly recommend Emsleys....
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Nov 15, 2022
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Thank you Catherine for taking the time to provide your feedback about Emsleys, it is much appreciated. We are so pleased you have had a positive experience. ...
Nov 11,2022
Nov 11,2022
0
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A great team of friendly and knowledgeable and staff who helped ease the stress of my recent sale and purchase. They were always on hand to answer questions, reassure and keep me sane during the process! Thank you #teamcrossgates...
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Nov 15, 2022
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Thank you Gail for providing your feedback - it is much appreciated by the team. We are so pleased you have had a good experience. ...
Aug 24,2022
Aug 24,2022
0
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We have just bought our house through Emsleys, and although not our estate agents, they couldn't have been more helpful! Natalie was fab when we put our offer in and, once accepted, David was always on hand whatever our query; whether asking for additional info ...
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Aug 24, 2022
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thank you so much for your lovely comments Jenna - it is much appreciated. We are so pleased you had a great experience with the team and liked your moving essentials bags! ...
Apr 19,2022
Apr 19,2022
0
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Recently sold my property with Emsleys and they provided a brilliant service. Everyone was so helpful and knowledgeable and kept me informed every step of the way. I felt like nothing I asked was too much for them and they were so friendly and easy ...
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Apr 19, 2022
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Thank you Leanne for taking the time to provide your feedback - we are pleased you had a positive experience. ...
Nov 29,2021
Nov 29,2021
0
people found
this helpful
this helpful
Will never use them after my experience, I wasted around 4 months trying to purchase a property, im out of pocket by 1100 pound after paying for mortgage fees, search's and the home buyers report and lost out on other properties due to being committed to the ...
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Dec 01, 2021
View all comments
(2)
One of your colleague was very rude, not once but many times, tone of voice wasn’t acceptable at all, do you want me to mention names, it’s frustrating because I spent a lot of time try to purchase the property, I waited 2 months when the deeds went missing, i lost out on other properties, I mentioned to your colleagues I want a structural survey so I could get some reassurance due to the cracks and it was not a tactic to reduce the price, they kept saying I don’t need one and wouldn’t a ...
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
Denise and Ann helped enormously with our house purchase in Leeds. They were always there when we needed advice or had a problem, nothing was too much trouble. As we didn't live anywhere near Leeds we did rely on their help by e-mail or phone ...
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Comment on agent fees
Not applicable as we didn’t sell through Emsleys as we were cash buyers.
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Oct 16,2017
Oct 16,2017
0
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From start to finish Emsley Crossgates offered a professional service. James who did the valuation was knowledgeable & helpful & put me at ease straight away by being honest.
Cheryl who was my contact throughout the process was brilliant and very calming when it got quite stressful, ...
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Comment on agent fees
Good fees when comparing.
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Nov 03,2016
Nov 03,2016
0
people found
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Various issues throughout:
-Incorrect phone numbers given multiple times to book viewings
-Landlord was agent of company yet very slow responses
-Disinterested agent for viewing who wanted us in and out asap
-After being kept on the hook for a number of days after applying, ...
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Comment on agent fees
Fairly expensive fees as always in the letting market
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Oct 21,2015
Oct 21,2015
0
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A very smooth house sale. Staff have been very good. Ann Rushman was great and Karen Moynihan for making everything so easy. I couldn't fault anyone. I would definitely use you again and recommend you to anyone. Thank you all....
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Comment on agent fees
Fabulous Value for money. They got me the best price.
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Jul 12,2022
Jul 12,2022
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Emsleys looked after me from advising me on how to present house for sale, the photography, listing online, handled the viewings and then kept me up-to-date on the sale, all the way up to completion.
All of there team have been happy and able to ...
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Jul 12, 2022
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Thank you Janet for taking the time to provide your feedback on your experience with Emsleys. It is much appreciated. We are delighted you were happy with the service received. ...
Nov 01,2021
Nov 01,2021
0
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A big thank you for the extremely sound and professional service. We are immensely grateful to Emsleys of Crossgates. The smooth way in which the sale of our property was handled from start to finish was top class. Advice given was sound and extremely helpful. ...
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Sep 03,2019
Sep 03,2019
0
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The Lettings Team have rented out my property for around eight years. They have always communicated and updated me on a regular basis. Should I need another Lettings Agent in the future, I wouldn’t hesitate to use them again....
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Last updated at 1:32 PM 16/10/2019 by Anna Hinchcliffe
Best Estate Agent in LS15 
Best Estate Agent in LS15 
