97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 25,2021
Nov 25,2021
0
people found
this helpful
this helpful
Unfortunately Smart Homes struggled to sell our home. I think the attitude of the agents and the quality of the listing and pictures are what let us down.
After months on the market, at a time when it's a "seller's market", Smart Homes were not getting people through the door, and when they did, the quality of viewers was poor. Multiple no-shows, which led us to question if the planned showings were real or made up to keep our interest in staying listed with them as the agent.
Eventually we chose to list with a different agent, which showed up the shortcomings with Smart Homes. While Smart Homes were quick to communicate, I think they've become complacent with their sales practice. Expecting houses to sell by themselves. The new agent took amazing pictures, had a brilliant brochure, listed the house on more websites and most importantly the staff were courteous and not arrogant at all.
I can't recommend Smart Homes to people in the area due to a lack of trust and with much better alternatives available.
After months on the market, at a time when it's a "seller's market", Smart Homes were not getting people through the door, and when they did, the quality of viewers was poor. Multiple no-shows, which led us to question if the planned showings were real or made up to keep our interest in staying listed with them as the agent.
Eventually we chose to list with a different agent, which showed up the shortcomings with Smart Homes. While Smart Homes were quick to communicate, I think they've become complacent with their sales practice. Expecting houses to sell by themselves. The new agent took amazing pictures, had a brilliant brochure, listed the house on more websites and most importantly the staff were courteous and not arrogant at all.
I can't recommend Smart Homes to people in the area due to a lack of trust and with much better alternatives available.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Mohammed'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Opening Hours
Address
Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 28 | 1 | 674 | 12 | 329 | 10 | 32 | 4 |
Areas covered
- B90
- Shirley
- B14
- B28
- B13
- B91
- B47
- B92
- B93
- B94
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Featured Review
a
Feb 27,2023
Feb 27,2023
0
people found
this helpful
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2024
Nov 17,2024
0
people found
this helpful
this helpful
Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. Would highly recommend smart homes for anyone selling or buying....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2024
Nov 15,2024
0
people found
this helpful
this helpful
Couldn’t have done the whole process without Helen due to some unforeseen issues.
What an asset to smart homes! Thanks for all your help!!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2024
Nov 14,2024
0
people found
this helpful
this helpful
I couldn't have wished to have gone with a better estate agents to buy and sell. The one thing that stands out the most for me with Smart Homes is their communication. With smart homes I never felt like I was left in the dark ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
Fantastic experience from all staff I came into contact with.
Friendly and efficient. Always kept us informed and updated on our sale....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2024
Oct 26,2024
0
people found
this helpful
this helpful
Outstanding customer service! Very professional estate agents who really understand the importance of communication, updating their customers and always going above and beyond.
By far the best agents in the area. I would thoroughly recommend Smart Homes and would use them again myself....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2024
Oct 20,2024
0
people found
this helpful
this helpful
Helen and the team was fantastic, was always above and beyond....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Dear Smart Homes Team,
We would like to express our heartfelt gratitude in providing a great service during the sale of our home and we are happy we chose you to represent us.
A special mention has to go out to Sue Danter, for her ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2024
Oct 15,2024
1
people found
this helpful
this helpful
Helen Cole was very helpful letting me know all events leading up to the sale of my fathers house, she was extremely helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2024
Oct 04,2024
0
people found
this helpful
this helpful
Just sold through Smarts, happy with the price they achieved and the communication throughout the whole process was excellent....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2024
Oct 02,2024
0
people found
this helpful
this helpful
If you are fortunate enough to have Helen Cole progressing your sale, you'll be delighted! A difficult chain, we wouldn't have got it through without her, she was amazing and a credit to Smart Homes. Jamie Smart himself too was kind, generous with his time ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2024
Sep 30,2024
0
people found
this helpful
this helpful
After being with a previous agency who were unreachable, and resulted in 3 offers which couldn't progress. I moved over to Smart homes. I can honestly say they have gone above and beyond, no matter who i have spoken to at the branch, they're always helpful ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
The staff provide a very professional and thorough service. Always available to speak to on the phone, give advice and weekly updates on sales progression....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2024
Sep 19,2024
0
people found
this helpful
this helpful
This was my second time using Smart Homes to sell my home and they have been brilliant again. Their customer service is second to none and they run a very slick operation. Would highly recommend them to all....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2024
Sep 08,2024
0
people found
this helpful
this helpful
Great communication and very helpful staff. Sue and Helen worked hard to get this sale through as quickly as possible. It was hard work but Helen had great communication skills and helped move it on a lot....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
Brilliant service from Smart Homes. I cannot thank them enough for making our house sale stress free.
I had been let down by another local agent who cancelled my appointment at 2 hours notice. However, I called Smart Homes in the hope of getting an valuation ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2024
Aug 19,2024
0
people found
this helpful
this helpful
I am very happy with the service I received from Smart Homes. From start to finish I was kept up to date with what was happening as regards to selling my property. Would highly recommend them to anyone thinking of selling a property...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2024
Aug 06,2024
0
people found
this helpful
this helpful
We recently had the pleasure of working with Smart Homes during our home-buying process, and although they were not our direct agent, their service was exemplary. The sales progression team, especially Helen, was superb. Helen was constantly in touch, diligently chasing all parties involved and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2024
Aug 05,2024
0
people found
this helpful
this helpful
From sale to completion Helen was with us supporting us with the sole aim of achieving our sale and onward purchase. We couldn't have done it without her! Thank you Helen you're amazing!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2024
Aug 01,2024
0
people found
this helpful
this helpful
We bought our Solihull house through Smart Homes and were really impressed with their service: highly responsive, professional but also courteous and approachable. Being in a chain, it was good to know the sale progression team was always on top of things, liaising with all ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2024
Jul 31,2024
0
people found
this helpful
this helpful
Positive experience when selling our house through Shirley smart homes branch. Helen was always in contact on a weekly basis giving us updates and always there to answer any questions ....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2024
Jul 29,2024
0
people found
this helpful
this helpful
Seamless experience, other than the usual expected hiccups with solicitors.
Helen was always on hand keeping me updated
And ensuring everyone in the chain was well informed, managing expectations for all.
Helen as always is a true professional. Driving momentum to avoid delays.
Thank-you for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2024
Jul 29,2024
0
people found
this helpful
this helpful
I was the buyer through smart homes. I am very happy with the service and how professional, supportive and consistent they were with their communication. They made the whole process very easy to follow, understand and was on hand at any point. Helen, in particular ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2024
Jul 15,2024
0
people found
this helpful
this helpful
For the whole sales process from marketing, viewings and negotiation through to completion Smart Homes were incredibly efficient, professional and friendly.
Throughout the sale communication was excellent, continually keeping us informed of every step along the way.
I couldn't recommend the team at the Shirley ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2024
Jul 08,2024
0
people found
this helpful
this helpful
5 star service from start to finish. Viewed the property in April and had the key by june, very prompt service throughout. All staff members were very helpful and always kept me informed and upto date with the process and progress. Would highly recommend using Smart ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2024
Jul 01,2024
0
people found
this helpful
this helpful
Sorry this is late but i just want to thank all the team at Smart homes for selling our house you were all very professional and efficient as we were working to a tight deadline. There is one person that needs a mega thankyou and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2024
Jun 10,2024
0
people found
this helpful
this helpful
Smart Homes was amazing to deal with form start to completion! Started with Josh Field who made us feel comfortable in selling our house . Then Helen Cole took over who was amazing! She took it to completion, always in contact with us every week. If ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
We purchased a home through Smart Homes - Helen handled our purchase.
Helen kept us involved at every stage and really helped things to go smoothly.
We would definitely use Smart Homes to sell our property in the future!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Thoroughly professional, kept me informed throughout and persistent. I can’t recommend them highly enough...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2024
May 31,2024
0
people found
this helpful
this helpful
Smart Homes Team are truly amazing. So glad that we chose to sell my mum’s house with them. Throughout the selling process everyone at Smart Homes were very helpful and professional. Debbie was especially supportive and communication was excellent. Excellent service and would highly ...
read full review
read full review
Was this helpful?
Yes
Yes
Helen
(642)
Jamie Smart
(140)
Joshua
(94)
Gin
(91)
Gemma
(57)
Debbie
(57)
Simon
(37)
Sue
(19)
Tom
(10)
Robert
(5)
Rory
Melissa
(5)
Jersey
Laura
(1)
Warren
maddi
phillip
Jeremy
John
Denise
Beena
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
We are however disappointed to hear that you feel our service wasn’t up to our normal high standard. Complacency is not a word we hear from our clients but we will certainly investigate your comments and address any issues in relation to our service where we feel necessary .