83% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
36% lettings fee satisfaction
Nov 23,2021
Nov 23,2021
17
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To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of tenants without consequence. I have suffered through this miserable organisation's garbage for coming up on 18 months now, and I urge anyone who thinks complaints against PurpleFrog are exaggerated to read through everything below before making the mistake of using this group like I did.
A disclaimer, to begin; on the rare occasion I successfully managed to talk to someone at PurpleFrog they were understanding and tried as much as possible to struggle against their organisation in order to provide myself and my housemates our basic human rights. This company's rot spreads from the top down.
Upon arriving at the house I found the entire building in an absolute state; I spent the first day alone in the kitchen, scrubbing what was clearly years worth of grease and mold from between each tile and off each handle and hob-piece the previous cleaners had somehow managed to miss, though I'd be shocked if the higher management had actually sent cleaners and not just a pair of their lowest paid workers with a scrubbing brush. The floors were so sticky it took 3 runs with a mop for the water to stop coming up gray. The skirting board was unattached to the base and just lay in the middle of the kitchen floor. The cupboards had no backs and instead opened onto bare piping (which I would a few days later learn had mice in it). When I went to open the chest freezer I found it hadn't been cleaned and was full of moldy scraps of raw chicken and vegetables, and smelt like raw sewage. The carpets were unwashed. There was clearly painted over dry rot. The garden had weeds up to my waist in every crack that took three full days to pull out, with dandelion stalks thicker than my finger. The microwave's inside had rusted. There was no kettle, no toaster, no iron, and the vacuum was non-functional. When I went to turn the heating on, I found that the boiler (from 2001, which I was later told by a contracted plumber he had recommended replacing several years ago) turned out to be out of pressure and require a screwdriver to add water to; the screw itself had a head so old and worn the screwdriver could barely stay inside to turn it and slipped out repeatedly before I could turn the valve back off. When the boiler started to go over 2 bars of pressure, water began flooding out of every pipe and it took multiple tries to get the emergency maintenance to call a plumber out; the plumber recommended replacing the entire system, but PurpleFrog clearly weren't willing to pay for it and just said to keep using it if the water had stopped coming out of it.
PurpleFrog never fixed that pressure valve. It also took them several months and several reminders to finally send someone to clean the freezer which was clearly a health hazard. After that, the house more or less stayed together for a month before the shower, which was lined with lino sheet screwed to the walls instead of tile or sheet plastic began to leak into the downstairs; this took upwards of a month and several dozen phone calls to fix. Then, the boiler we'd been told to ignore started breaking down again. First we spent several days without hot water or heat whilst PurpleFrog sent multiple plumbers all of whom told them to replace the system and were clearly replaced until PurpleFrog found someone who said it was fine. Eventually they relented and replaced the boiler, but were apparently unwilling to pay the plumbers to properly rewire the thermostat system to the new boiler. Shockingly, the thermostats then all broke leaving us without heat again. Next PurpleFrog sent someone to force all the thermostats open, but this made every radiator in the house permanently active including several in rooms we couldn't open as the owners were away with the only key; PurpleFrog did not own spares. Finally, after two weeks in midwinter during which time we had no hot water and no heating, PurpleFrog sent someone to fix the system. I would like to note that during this time they would give vague estimates on a fix date before those days would come by with nothing happening, and due to clear understaffing it would often take upwards of a dozen phone calls a day to get a single response; even the emergency line went to voice mail more often than not.
The straw that has broken the camel's back occurred last weekend. After getting a functional boiler and heating system last year, fighting PurpleFrog all the way, we finally got through a month without a critical issue this year. However, the issue I reported on the first day in this house finally occurred; the screw we have to use to keep the boiler pressurised finally became too worn to close. The last 3 days water has been pouring out of the overflow part of the house whilst we are once again without heat in winter. We have called PurpleFrog every day and they have done nothing. In fact, when I called the emergency line to first report it I was told it was my fault for not having had it dealt with earlier, something I found laughable after reporting it 18 months ago and having had nothing happen, as well as for daring to put pressure back in the boiler when it was at 0 bars. This is the fourth time in 18 months where there have been catastrophic failures, mostly in midwinter, which PurpleFrog have been too money-grubbing or lazy or both to try to fix. I'll also use this moment to remind tenants of their rights; if you have been left without hot water or heating for over 24 hours after reporting it, your letting agency is committing a crime. Don't try to be understanding like I was. Threaten legal action; these people are not worthy of your respect and will happily gaslight or insult you in a heartbeat so long as it doesn't affect their bottom line.
I'd like to round this off by saying that I don't consider it coincidence that the first time I considered self harm was in the middle of fruitlessly trying to contact these comically evil gremlins during a 2 week duration of having no hot water or heat in midwinter. My hair has fallen out in clumps, I feel nauseous every day as I fear what basic decency I'll have to fight to maintain next, I can feel my body start to shut down under the pressure. Every day I know my warmth or hygiene is beholden to this miscarriage of a company I feel like I'm starting to die, and I wouldn't wish it on my worst enemy. So don't use this farce of an organisation; you're worth more than that. To PurpleFrog, I look forward to the day I never have to live with your odious little practices again and I will dance on your grave when your joke of an organisation finally collapses. Perhaps that's uncivil, but you've gotten far more civility from me than you deserve anyway.
I joyously await the day I can say goodbye to you, PurpleFrog.
Sincerely, an unhappy customer.
A disclaimer, to begin; on the rare occasion I successfully managed to talk to someone at PurpleFrog they were understanding and tried as much as possible to struggle against their organisation in order to provide myself and my housemates our basic human rights. This company's rot spreads from the top down.
Upon arriving at the house I found the entire building in an absolute state; I spent the first day alone in the kitchen, scrubbing what was clearly years worth of grease and mold from between each tile and off each handle and hob-piece the previous cleaners had somehow managed to miss, though I'd be shocked if the higher management had actually sent cleaners and not just a pair of their lowest paid workers with a scrubbing brush. The floors were so sticky it took 3 runs with a mop for the water to stop coming up gray. The skirting board was unattached to the base and just lay in the middle of the kitchen floor. The cupboards had no backs and instead opened onto bare piping (which I would a few days later learn had mice in it). When I went to open the chest freezer I found it hadn't been cleaned and was full of moldy scraps of raw chicken and vegetables, and smelt like raw sewage. The carpets were unwashed. There was clearly painted over dry rot. The garden had weeds up to my waist in every crack that took three full days to pull out, with dandelion stalks thicker than my finger. The microwave's inside had rusted. There was no kettle, no toaster, no iron, and the vacuum was non-functional. When I went to turn the heating on, I found that the boiler (from 2001, which I was later told by a contracted plumber he had recommended replacing several years ago) turned out to be out of pressure and require a screwdriver to add water to; the screw itself had a head so old and worn the screwdriver could barely stay inside to turn it and slipped out repeatedly before I could turn the valve back off. When the boiler started to go over 2 bars of pressure, water began flooding out of every pipe and it took multiple tries to get the emergency maintenance to call a plumber out; the plumber recommended replacing the entire system, but PurpleFrog clearly weren't willing to pay for it and just said to keep using it if the water had stopped coming out of it.
PurpleFrog never fixed that pressure valve. It also took them several months and several reminders to finally send someone to clean the freezer which was clearly a health hazard. After that, the house more or less stayed together for a month before the shower, which was lined with lino sheet screwed to the walls instead of tile or sheet plastic began to leak into the downstairs; this took upwards of a month and several dozen phone calls to fix. Then, the boiler we'd been told to ignore started breaking down again. First we spent several days without hot water or heat whilst PurpleFrog sent multiple plumbers all of whom told them to replace the system and were clearly replaced until PurpleFrog found someone who said it was fine. Eventually they relented and replaced the boiler, but were apparently unwilling to pay the plumbers to properly rewire the thermostat system to the new boiler. Shockingly, the thermostats then all broke leaving us without heat again. Next PurpleFrog sent someone to force all the thermostats open, but this made every radiator in the house permanently active including several in rooms we couldn't open as the owners were away with the only key; PurpleFrog did not own spares. Finally, after two weeks in midwinter during which time we had no hot water and no heating, PurpleFrog sent someone to fix the system. I would like to note that during this time they would give vague estimates on a fix date before those days would come by with nothing happening, and due to clear understaffing it would often take upwards of a dozen phone calls a day to get a single response; even the emergency line went to voice mail more often than not.
The straw that has broken the camel's back occurred last weekend. After getting a functional boiler and heating system last year, fighting PurpleFrog all the way, we finally got through a month without a critical issue this year. However, the issue I reported on the first day in this house finally occurred; the screw we have to use to keep the boiler pressurised finally became too worn to close. The last 3 days water has been pouring out of the overflow part of the house whilst we are once again without heat in winter. We have called PurpleFrog every day and they have done nothing. In fact, when I called the emergency line to first report it I was told it was my fault for not having had it dealt with earlier, something I found laughable after reporting it 18 months ago and having had nothing happen, as well as for daring to put pressure back in the boiler when it was at 0 bars. This is the fourth time in 18 months where there have been catastrophic failures, mostly in midwinter, which PurpleFrog have been too money-grubbing or lazy or both to try to fix. I'll also use this moment to remind tenants of their rights; if you have been left without hot water or heating for over 24 hours after reporting it, your letting agency is committing a crime. Don't try to be understanding like I was. Threaten legal action; these people are not worthy of your respect and will happily gaslight or insult you in a heartbeat so long as it doesn't affect their bottom line.
I'd like to round this off by saying that I don't consider it coincidence that the first time I considered self harm was in the middle of fruitlessly trying to contact these comically evil gremlins during a 2 week duration of having no hot water or heat in midwinter. My hair has fallen out in clumps, I feel nauseous every day as I fear what basic decency I'll have to fight to maintain next, I can feel my body start to shut down under the pressure. Every day I know my warmth or hygiene is beholden to this miscarriage of a company I feel like I'm starting to die, and I wouldn't wish it on my worst enemy. So don't use this farce of an organisation; you're worth more than that. To PurpleFrog, I look forward to the day I never have to live with your odious little practices again and I will dance on your grave when your joke of an organisation finally collapses. Perhaps that's uncivil, but you've gotten far more civility from me than you deserve anyway.
I joyously await the day I can say goodbye to you, PurpleFrog.
Sincerely, an unhappy customer.
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Opening Hours
Address
Purple Frog Property Ltd
363 Derby Road
Lenton,Nottingham
Nottinghamshire
NG7 2DZ
01158 224388
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 33% | £0 | £0 |
| Lettings | 100% | 36% | £400 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- NG7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 09,2024
Jan 09,2024
0
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Whatever you do, do not use this company.
I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful
Over the past few months I have had to endure:
- property with no ...
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Aug 31,2023
Aug 31,2023
1
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House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it ...
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Aug 30,2022
Aug 30,2022
2
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My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 .
The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through ...
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Oct 15,2021
Oct 15,2021
1
people found
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this helpful
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and ...
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Nov 01,2019
Nov 01,2019
2
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A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall.
I am confused as to how Purple Frog have managed to get 4 stars.
I have had an insanely stressful experience with this estate agent, and I ...
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Nov 18, 2019
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(1)
Dear Ria
Sorry that you didn’t enjoy your stay at Hockley.
When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on. This is why we asked you to call the police. In these situations, the police are the best recourse, not because Purple Frog couldn’t be bothered to deal with the situation, but because police advise residents to call them, using the 101 number. The police are trained professionals who are used to dealing with ...
Jan 05,2019
Jan 05,2019
0
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Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. ...
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Comment on agent fees
Extortionate charges for cleaning.
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Jan 07, 2019
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Dear PHeath
Sorry to hear that your daughter's deposit hasn't been finalised yet.
Please could you email me on [email protected] with the address of the property?
I will then follow up with the team to find out why there has been a delay.
I look forward to hearing from you.
Kind regards
James Mason ...
Oct 18,2018
Oct 18,2018
1
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this helpful
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever ...
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Comment on agent fees
Bad
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Jun 29,2015
Jun 29,2015
0
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Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly enough....
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Comment on agent fees
Good value for money
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Mar 05,2015
Mar 05,2015
0
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The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in Nottingham....
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Feb 18,2015
Feb 18,2015
1
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Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt with...
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Oct 20,2014
Oct 20,2014
3
people found
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This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call.
Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, ...
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What agent could do to change your mind?
Stick to contract Take calls Return calls Reply to emails Do not lie or manipulate the truth to suit your own ends. Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity. Understand the terms of your own agreement . Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation. Have a complaints procedure that is fast and efficient, not one that takes an entire academic year! Once owners purple frog or it's employee's word is given not to back track but turn up on time and get works done as arranged on time. Rethink and start again! s So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.Attached Filesnbsp;
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Nov 23,2021
Nov 23,2021
17
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To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints procedure is set out on our website: www.purplefrogproperty.com/not-happy
Last updated at 5:26 PM 04/07/2018 by James Mason
