100% lettings valuation accuracy
76% lettings fee satisfaction
Nov 13,2021
Nov 13,2021
1
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I lived in a Pavilion Properties house for the best part of a year and safe to say will not be using them again. They had absolutely no regard for the health nor safety of their tenants and for the most part did not treat our requests for basic maintenance with any urgency or respect.
Highlights include:
- Failing to fix a broken bedroom window for months on end, even into the Winter months when the temperature reached negative degrees
- There was an awful mould problem that they neglected to solve or help with. We were told it was our own responsibility to prevent mould, yet we were taking all possible measures to do so (opening windows even in Winter, using extractor fan when cooking, etc). It continued to grow at a rapid rate, even causing the tenants health issues (eg difficulty breathing) and when we asked again for help they sent a maintenance worker who instructed us to keep our heating on at 21 degrees at all times. This obviously made our energy bill suddenly shoot up and Pavilion refused to compensate us for this, saying that rising damp was 'to be expected'. We were essentially forced into paying extra just to keep our house from being eaten alive by mould.
- The ceiling above the step outside our front door COMPLETELY FELL DOWN. If someone had been standing there they would have been seriously injured and thank God no one was.
- When we first moved in, the carbon monoxide was not working. This is a basic check that is required to be done BEFORE tenants move in and we had to ask them to fix it.
- From the date of move-in, several of the divans underneath our mattresses were collapsed and inappropriate to sleep on.
- Our kitchen kickboards fell down and were not seen to for 5 MONTHS.
- At one point we were given less than 3 hours' notice for a property viewing (tenants should receive at least 24 hours' notice).
- Our property manager Jack was not quick to respond to us at all. We once tried to get in contact with him and due to lack of response had to go through the Lettings Negotiator since they were emailing us about something else. They passed the message on for us and he still did not contact us - we had to email AGAIN. Overall it took him about a fortnight to respond.
- On several occasions, contractors showed up to the house with us having had no communication regarding this. According to gov.uk, tenants need to receive at least 24 hours' notice prior to any visits to the house. Moreover, on one of these occasions, we were in a NATIONAL LOCKDOWN and were forced to choose between ensuring our safety and getting our house into a liveable state. Horrendous.
At the end of our tenancy they had the gall to try and overcharge us for all sorts of things, including a £100 'gardening contribution' when the garden was in a horrific state when we arrived and one of the tenants completely overhauled it throughout the year, removing dead tree trunks, weeding, planting flowers, and starting a compost heap; and one tenant's late rent payment, which only occurred because the tenant thought it had gone through successfully and the agency did not get in contact with her about it for a whole month.
Long story short: Awful experience. I do not recommend using Pavilion Properties' services whatsoever.
Highlights include:
- Failing to fix a broken bedroom window for months on end, even into the Winter months when the temperature reached negative degrees
- There was an awful mould problem that they neglected to solve or help with. We were told it was our own responsibility to prevent mould, yet we were taking all possible measures to do so (opening windows even in Winter, using extractor fan when cooking, etc). It continued to grow at a rapid rate, even causing the tenants health issues (eg difficulty breathing) and when we asked again for help they sent a maintenance worker who instructed us to keep our heating on at 21 degrees at all times. This obviously made our energy bill suddenly shoot up and Pavilion refused to compensate us for this, saying that rising damp was 'to be expected'. We were essentially forced into paying extra just to keep our house from being eaten alive by mould.
- The ceiling above the step outside our front door COMPLETELY FELL DOWN. If someone had been standing there they would have been seriously injured and thank God no one was.
- When we first moved in, the carbon monoxide was not working. This is a basic check that is required to be done BEFORE tenants move in and we had to ask them to fix it.
- From the date of move-in, several of the divans underneath our mattresses were collapsed and inappropriate to sleep on.
- Our kitchen kickboards fell down and were not seen to for 5 MONTHS.
- At one point we were given less than 3 hours' notice for a property viewing (tenants should receive at least 24 hours' notice).
- Our property manager Jack was not quick to respond to us at all. We once tried to get in contact with him and due to lack of response had to go through the Lettings Negotiator since they were emailing us about something else. They passed the message on for us and he still did not contact us - we had to email AGAIN. Overall it took him about a fortnight to respond.
- On several occasions, contractors showed up to the house with us having had no communication regarding this. According to gov.uk, tenants need to receive at least 24 hours' notice prior to any visits to the house. Moreover, on one of these occasions, we were in a NATIONAL LOCKDOWN and were forced to choose between ensuring our safety and getting our house into a liveable state. Horrendous.
At the end of our tenancy they had the gall to try and overcharge us for all sorts of things, including a £100 'gardening contribution' when the garden was in a horrific state when we arrived and one of the tenants completely overhauled it throughout the year, removing dead tree trunks, weeding, planting flowers, and starting a compost heap; and one tenant's late rent payment, which only occurred because the tenant thought it had gone through successfully and the agency did not get in contact with her about it for a whole month.
Long story short: Awful experience. I do not recommend using Pavilion Properties' services whatsoever.
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Latest Reviews
13th Nov 2021
reviewed by '2020-2021 tenant'
14th Aug 2020
reviewed by 'Aisling'
13th Aug 2019
reviewed by 'Maxi'
11th May 2019
reviewed by 'Studentrent'
24th Aug 2018
reviewed by 'maxtmelia'
28th Mar 2018
reviewed by 'PK'
Opening Hours
Address
Pavilion Properties
128-129 Lewes Road
Brighton
East Sussex
BN2 3LG
01273 686 306
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 76% | £413 | £2,058 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 37 | 20 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- BN16
- BN1
- BN2
- BN3
- BN22
- BN11
- BN17
- BN18
- BN15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 13,2021
Nov 13,2021
1
people found
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I lived in a Pavilion Properties house for the best part of a year and safe to say will not be using them again. They had absolutely no regard for the health nor safety of their tenants and for the most part did not treat ...
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Aug 14,2020
Aug 14,2020
1
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When living below the agency in a flats aged by pavilion it was the worst renting experience. Firstly, upon arrival the state of the flat was appalling, ring marks on the coffee table, mouldy mattress, light bulbs not working etc. When we discussed this with ...
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Aug 13,2019
Aug 13,2019
0
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As far as payments go everything went smoothly. However me and 3 other tenants had to pay nearly £200 each in agency fees on top of the £600 each deposit. The house we lived in for the first year was £466 each pm without bills and when we were ...
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Aug 29, 2019
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Hi Maxi, if you have had problems with Pavilion Properties not doing repairs making unfair charges to your deposit ACORN Brighton would be interested to know. Get in touch at [email protected] ...
May 11,2019
May 11,2019
0
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Think the staff act disgustingly unprofessional and rude. They would not respond or act like this if we were not students....
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Aug 29, 2019
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Hi Studentrent, if you have recently had a bad experience with Pavilion Properties ACORN Brighton would be interested to know and possibly support you in taking action. You can get in touch at [email protected] ...
Aug 24,2018
Aug 24,2018
0
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Superb service. Moving into private student accommodation after my first year of uni at Sussex with my friends has been an easy ride with Pavilion. Thanks to Chris and Shane and the rest of the guys at Pavilion. Will use again....
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Comment on agent fees
Good and fair.
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Mar 28,2018
Mar 28,2018
2
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this helpful
I just gave away my money so the agency took advantage of my situation and I never got a refund. The customer service is horrible and no one even cared to reply to me....
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May 16,2016
May 16,2016
0
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When me and my partner found a property with Pavillion properties, it was very straight forward. Since we had just spent a year with another agency, while having hell with the old property as well. This was a breath of fresh air! Joss Goodwin was ...
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Comment on agent fees
Good
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May 16, 2016
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Dear Maya, Thank you for your review. We work extremely hard to make sure issues are dealt with efficiently and we are glad you are happy with us and your home. ...
Feb 03,2016
Feb 03,2016
0
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Very reliable and accurate. Whenever there is a problem they try and resolve the issue within 24 hours.
Joss is very quick at replying to e-mails and coming with solutions to fix any minor problems we might have had.
Pavilion properties is a good agency and ...
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Jan 29,2016
Jan 29,2016
0
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Renewing contract with them. They are efficient at what they do, any problems are sorted out quickly. The staff are all friendly. They have dealt with everything quickly....
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Comment on agent fees
Good
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Oct 30,2015
Oct 30,2015
0
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Rob and Joss were very helpful and got tenants very quickly for my property
They were very helpful with all the details of renting...
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Comment on agent fees
very reasonable
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Oct 20,2015
Oct 20,2015
0
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I have been dealing with few agencies so far and I can easily rank Pavilion Properties as the best of them. The agent we deal with is Joss Goodwin and from beginning he was very helpful, fast and efficient. Whenever we called for some minor ...
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Aug 31,2015
Aug 31,2015
0
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The staffs have great attitude while they are serving us, also being really helpful with all the favour. All the letting process is efficient and convenience, we could done most of them on the internet....
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Aug 25,2015
Aug 25,2015
0
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I've been with 3 letting agents in Brighton, Pavilion being the most efficient, honest and easy to get along with, They're reliable with house maintenence and their staff are very helpful. This is the reason i will be using them again...
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Aug 13,2015
Aug 13,2015
0
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When me and my housemate moved into our new flat with Pavilion Properties it wasn't in the best state. There was a leak in the bathroom, it was dirty, a broken plug socket in one of the bedrooms, a broken shed door in the garden ...
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Aug 03,2015
Aug 03,2015
0
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I am writing to declare my utmost satisfaction with the role that Joss played in enabling myself and my girlfriend to find somewhere to live. A constant understanding for the troubles we had in our previous home and did nothing but aid the process of ...
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Jul 26,2015
Jul 26,2015
0
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Liam was very professional. Took his time understanding what we wanted and found properties that suited our needs. As a Dad of a student I was reassured that he knew what he was doing for my daughter....
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Jul 06,2015
Jul 06,2015
0
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I have worked closely with Pavilion properties for 2 years, we rent several houses for them for our Students and Liam is my account Manager and number 1 go-to.
Liam has been consistently polite, organised and helpful and a pleasure to work with, it has made my ...
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Jun 09,2015
Jun 09,2015
0
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I had a very positive experience from using Pavillion Properties, I thought it might be a stressful process but was really surprised at how little I had to do and was extremely happy to have the stress taken away! Joss Goodwin was highly professional and ...
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Mar 26,2015
Mar 26,2015
0
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Joss at Pavilion was great. Very responsive when I asked questions and the whole process was really smooth and simple. I'd definitely recommend Joss, he was a pleasure to deal with when renting - explained everything clearly and made me feel valued. Cheers Joss!...
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Comment on agent fees
In comparison to other agents in the area the fees were reasonable. Clearly told what I was paying for with the agency fees before I paid which was great.
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Mar 18,2015
Mar 18,2015
0
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I have had terrible experiences with property agencies before this however have found Pavilion Properties to be incredibly helpful. We unfortunately had a leak in our first week and they were able to resolve this quickly, including any furniture that was damaged in the process.
...
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Mar 16,2015
Mar 16,2015
0
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I faced with bad experience from my former agency. Everything are totally different when I contact with Pavillion. I have found there service to be good especially joss he has been very professional. Everything is perfect for me thank you...
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Dec 16,2014
Dec 16,2014
0
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Joss was really good and he understood perfectly the situation, we managed to do exactly as we wanted to, thanks to him and his attention regarding the contract !!
We really have great experience with the agency and Joss is a really good contact within Pavillon ...
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Dec 04,2014
Dec 04,2014
0
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I had visited a few different estate agents and it wasn't until I saw Rob Austen at pavilion properties I knew this was the right place for me. He made me feel reassured that the property would be completed in time which the other estate ...
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Nov 14,2014
Nov 14,2014
4
people found
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This man is not only a poor estate agent he is rude, unprofessional and will not hesitate to squeeze as much money as possible out of you, be it legally or otherwise. To be honest the whole department worked collectively without any professionalism not even ...
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What agent could do to change your mind?
They could have behaved like an estate agency and not tried to extort money from their clients.Attached Filesnbsp;
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Oct 24,2014
Oct 24,2014
2
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Do not deal with this estate agent in any circumstances.
Prior to tenancy starting, moving in dates were unclear and as to work on the property, it was still ongoing on the moving in date.
When in the property the shocking customer service crossed the ...
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Oct 24, 2014
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Dear 'unhappy students',
Please can you email your address and issues to [email protected] and we will get this matter resolved as soon as we can. We take our customer service very importantly and do not like to have feedback like this.
We will be in touch with you as soon as we can.
Thank you
Pavilion Properties ...
Sep 17,2014
Sep 17,2014
0
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Rob @ Pavilion was clear and straightforward throughout, with good knowledge of the local market. Lots of potential tenants viewed the property immediately it was available and it was let within 3 days. Rob was effective with all the paperwork and guarantors, and was always very quick ...
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Sep 17, 2014
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Thank you for your comments Janey ...
Sep 08,2014
Sep 08,2014
0
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Joss did a great job for me! He gave me good advice about my previous tenant and found the new tenants within a matter of days, at an increased monthly rental. He kept me informed by email at all times. He organised the cleaning, painting, ...
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Comment on agent fees
Good value
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Sep 02,2014
Sep 02,2014
0
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Joss was very helpful and took us through the process clearly. My Daughter is due to start University shortly and I feel very confident Joss is going to oversee the property and tenants without any question....
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Comment on agent fees
Acceptable
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Aug 31,2014
Aug 31,2014
0
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We moved into our new student accommodation with a grudge against student letting agencies as we had a bad experience with Parks Letting. However, Joss has been so helpful through our whole moving process and has sorted out all our maintenance issues with the new ...
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Aug 30,2014
Aug 30,2014
0
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Lora Lewis, my agent at Pavilion Properties, was very efficient, communicated clearly, kindly and politely.
She made me feel at ease. She was very reliable. My experience as a tenant with Pavilion Properties was
completely positive and good. I felt that I really could trust ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8:35 AM 30/04/2015 by Robert Austin
