Lionyard Lettings
Clapham, London, sw4
4.8/5, 39 reviews
97% recommended
100% lettings valuation accuracy
95% lettings fee satisfaction

“First rate service, efficient, well communicated and oversaw the refurbishment, ......”

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Feb 06,2013
Minithumbup
By: 'N'
Feb 06,2013
0 people found
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First rate service, efficient, well communicated and oversaw the refurbishment, letting and continued management. I'd use the company again.
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Opening Hours
Address

Lionyard Lettings
10 Lion Yard, Tremadoc Road
Clapham,London
Greater London
sw4 7nq
0207 6226412

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 95% £650 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 18 1 0 0 0 0 4 0
Areas covered
  • SW1
  • SW4
  • SW8
  • Central London
  • SE1
  • East London
  • SE11
  • SW11
  • WC2
  • SE17
  • EC4
  • W1
  • SE5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
UKALA TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Key collection in you office...”

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Sep 03,2018
Minithumbup
By: 'Sarah'
Sep 03,2018
0 people found
this helpful
Really proffesional, helpful and customer service oriented team. Always a pleasure to be in contact. Problems are solved immediately. Thanks...
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“Reliable, patient and very helpful...”

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Aug 31,2018
Minithumbup
Eddie
By: 'Nia'
Aug 31,2018
0 people found
this helpful
Eddie was extremely helpful when I was asking about the process and the contract and patiently explained everything and was happy to compromise so that the contract was to my liking. I would definitely recommend this agency....
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Comment on agent fees
I had no agent fees to my surprise. Great experience
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“Eddie was great...”

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Apr 30,2018
Minithumbup
Eddie
By: 'Nancy'
Apr 30,2018
0 people found
this helpful
Met eddie for a viewing. He was polite, porfessional and informative. He replied to my messages and questions in time. Great Job Eddie....
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Comment on agent fees
Cool
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“Tenant review...”

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Apr 30,2018
Minithumbup
Eddie
By: 'Cleo'
Apr 30,2018
0 people found
this helpful
I have had very good and helpful interactions with both Eddie and Giuseppe. When contacted over email I have always received swift responses and wherever actions were required they've been carried out quickly with very little admin needed from myself. Renting/working with them has ...
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Comment on agent fees
Good
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“Very efficient- Highly recommendable! Always helpful and happy to answer ......”

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Jan 30,2018
Minithumbup
By: 'Georgy'
Jan 30,2018
0 people found
this helpful
Very efficient- Highly recommendable! Always helpful and happy to answer any questions or queries we had, and always quick to respond.The process could not have gone smoother for us! Thank you!...
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“I would highly recommend the team at lion Yard lettings, ......”

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Jan 29,2018
Minithumbup
By: 'Emma'
Jan 29,2018
0 people found
this helpful
I would highly recommend the team at lion Yard lettings, we have found them to be thoroughly helpful and accommodating to any questions or problems we have encountered. They are always quick to respond and are by far the best agents we have encountered in ...
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Comment on agent fees
Good
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“Eddie and Giuseppe are both very nice and helpful. As ......”

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Oct 26,2017
Minithumbup
Eddie
By: 'Alex'
Oct 26,2017
0 people found
this helpful
Eddie and Giuseppe are both very nice and helpful. As long as you make them aware of the problems you can encounter with your accommodation, they will do their best to solve them. They also have a very efficient maintenance team....
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“As a management agency they are mediocre at best. Giuseppe ......”

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Sep 20,2017
Minithumbdown
By: 'Andrii'
Sep 20,2017
0 people found
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As a management agency they are mediocre at best. Giuseppe Lopiccolo promises a lot, but not doing much. They often leave their tenants on their own with the property's problems. In our case they even forgot to return the deposit at the end of tenancy, ...
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By: Lion Yard Lettings
Sep 21, 2017
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Dear Andrii, Thank you for your comments. I can assure you that Lion Yard Lettings had not forgotten to return your deposit. The slight delay was because we required quotations to repair the damages identified on your check-out report. Unfortunately when there are damages we must follow a process to ensure that we can propose the correct amount of deductions. You were aware of the damages and the entire process was completed and the refund amount agreed and returned to your accoun ...

“Great service and apartment. They were very helpful from the ......”

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Aug 23,2017
Minithumbup
By: 'Anonymous'
Aug 23,2017
0 people found
this helpful
Great service and apartment. They were very helpful from the start. They furnished the already beautiful place with new furniture and new washer/dryer. Even during the sign up process they helped me with everything. From referencing to e-payments they walked me through every step ...
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Comment on agent fees
Good
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“It is always a pleasure to deal with Giuseppe as ......”

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Aug 03,2017
Minithumbup
By: 'Karruckter'
Aug 03,2017
0 people found
this helpful
It is always a pleasure to deal with Giuseppe as he is always on hand for me to ask daft questions. Very knowledgeable about the market place and helpful with the finer points of contracts as legislations change. I will definitely use Lionyard again....
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Comment on agent fees
They are very competitive if not cheaper, I feel I get my moneys worth, so no complaints at all.
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“I haven't that much experiences with agencies or agents but ......”

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May 08,2017
Minithumbup
By: 'Chiara'
May 08,2017
1 people found
this helpful
I haven't that much experiences with agencies or agents but personally Eddie has been outstanding! Always kind, patient and efficient!...
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“Lion Yard were really helpful and informative when helping me ......”

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May 05,2017
Minithumbup
By: 'Eran'
May 05,2017
0 people found
this helpful
Lion Yard were really helpful and informative when helping me with moving into my new room. They have also been really quick with fixing any problems that we have had! Would definitely recommend them to friends, as they are very relaxed whilst being very helpful ...
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Comment on agent fees
Agent fees are a bit high.
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“We've recently rented a property with Lion Yard Lettings and ......”

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Apr 27,2017
Minithumbup
By: 'L'
Apr 27,2017
0 people found
this helpful
We've recently rented a property with Lion Yard Lettings and it's been a straightforward and positive experience. All the people we've had contact with have been professional, helpful and honest....
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Comment on agent fees
Fees are transparent and fair
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“Very professional service. I was desperate to get a place ......”

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Apr 27,2017
Minithumbup
By: 'Conor'
Apr 27,2017
0 people found
this helpful
Very professional service. I was desperate to get a place as soon as possible & I feel like the team went above & beyond to help me. Highly recommend!...
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“Excellent and efficient service. Guiseppe was friendly, genuine and easily ......”

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Apr 26,2017
Minithumbup
By: 'Adam'
Apr 26,2017
0 people found
this helpful
Excellent and efficient service. Guiseppe was friendly, genuine and easily contacted. Was accommodating for visiting the property and the property is excellent...
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Comment on agent fees
Fair
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“I was looking for a flat and got an email ......”

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Apr 25,2017
Minithumbup
Eddie
By: 'Kaisa'
Apr 25,2017
0 people found
this helpful
I was looking for a flat and got an email from Hema Kainth. I was being introduced to this beautiful renovated 1 bedroom flat in Peckham. I met Eddie Patricio at the flat and totally loved the laidback but very professional attitude that Eddie had. He ...
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Comment on agent fees
very reasonable, would use their services again if I ever need to.
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“We entrust Giuseppe and the team with 20 of our properties. ......”

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Jan 06,2017
Minithumbup
By: 'Renaissance'
Jan 06,2017
0 people found
this helpful
We entrust Giuseppe and the team with 20 of our properties. They manage a range of actives on our behalf including maintenance and tenant on-boarding with 100+ tenants it can be a challenge but Lion-Yard always step up and deliver. They keep fee's low and service standards ...
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Comment on agent fees
good
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By: Essie Barnett
Jan 06, 2017
View all comments (1)
Thank you for your review. We rely on your feedback to ensure we are meeting the needs of both our landlords and tenants. We want to know if you are happy with the service we provide and if you would recommend us as an agent. ...

“Opened at the weekend so I could collect my keys ......”

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Dec 20,2016
Minithumbup
By: 'Niran'
Dec 20,2016
0 people found
this helpful
Opened at the weekend so I could collect my keys as I couldn't do so during normal opening hours. Really helpful and swift replies to any house issues....
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By: Essie Barnett
Jan 06, 2017
View all comments (1)
Thank you for your review. We rely on your feedback to ensure we are meeting the needs of both our landlords and tenants. We want to know if you are happy with the service we provide and if you would recommend us as an agent. ...

“Giuseppe is an excellent agent.Very helpful and responding to ......”

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Dec 30,2015
Minithumbup
By: 'Dominika'
Dec 30,2015
0 people found
this helpful
Giuseppe is an excellent agent.Very helpful and responding to all enquiries and any problems in flat quickly.Highly recommended....
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“Lionyard lettings have always been very diligent when reporting any ......”

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Dec 03,2015
Minithumbup
By: 'PAUL'
Dec 03,2015
0 people found
this helpful
Lionyard lettings have always been very diligent when reporting any issues to them making sure your issue is looked into for a quick resolution, communication is always key in anything and this is something they do well at keeping the tenant informed....
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Comment on agent fees
I found the fees to be very reasonable compared with a lot of other agents who in affect do the same searches.
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“Lionyard lettings have always been very diligent when reporting any ......”

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Dec 03,2015
Minithumbup
By: 'PAUL'
Dec 03,2015
0 people found
this helpful
Lionyard lettings have always been very diligent when reporting any issues to them making sure your issue is looked into for a quick resolution, communication is always key in anything and this is something they do well at keeping the tenant informed....
read full review
Comment on agent fees
I found the fees to be very reasonable compared with a lot of other agents who in affect do the same searches.
Was this helpful? Yes

“During our property search we were in contact with several ......”

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Oct 09,2015
Minithumbup
By: 'Eva'
Oct 09,2015
0 people found
this helpful
During our property search we were in contact with several agencies, and Lionyard was by far our best experience. Giuseppe was very helpful from the start - he arranged a visit on a very short notice, and when we made an offer he continuously kept ...
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“I have been using Giuseppe and Lion Yard Lettings since ......”

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Aug 27,2015
Minithumbup
By: 'Damian'
Aug 27,2015
0 people found
this helpful
I have been using Giuseppe and Lion Yard Lettings since around 2012. I am very satisfied with the level of service provided, all tenants are vetted professionally and as such I have never had any issues with tenants. The service provided is great value for money ...
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Comment on agent fees
I have been using Lion Yard Lettings since 2012 I have found their level of service to be excellent. New tenants found quickly and all the reference checks etc. carried out properly. I have always had good tenants and never had any problems. All maintenance issues have been sorted out very efficiently. Rent has always been paid on time. I can thoroughly recommend Giuseppe and Lion Yard Lettings to anyone looking for an agent.
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“Very courteous and efficient service. No complaints fronm our tenants, ......”

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Jan 27,2014
Minithumbup
By: 'C'
Jan 27,2014
0 people found
this helpful
Very courteous and efficient service. No complaints fronm our tenants, any issues have been dealt with swiftly and with the minimum of dusruption to our tenants. Giuseppe always contacts us if there ae any issues with the flat, and he always replies promptly to our ...
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“Giuseppe has looked after my property since I purchased it ......”

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Jan 24,2014
Minithumbup
By: 'Walter'
Jan 24,2014
0 people found
this helpful
Giuseppe has looked after my property since I purchased it in July 2012. He has been excellent in dealing with the tenant, her housing benefit and any maintenance matters that arise, all in a cost effective way. Happy to recommend them to other landlords....
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“I am very very satisfied with the service provided by ......”

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Jan 23,2014
Minithumbup
By: 'Adele'
Jan 23,2014
0 people found
this helpful
I am very very satisfied with the service provided by Active Lettings. All the staff I've encountered were very prompt and professional and thorough. Giuseppe and went beyond the call of duty on several occasions, Hema as well. They worked hard to ensure that my ...
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“I have been using Active Letting now for about 2 years, ......”

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Jan 22,2014
Minithumbup
By: 'Damian'
Jan 22,2014
1 people found
this helpful
I have been using Active Letting now for about 2 years, they manage several of my properties and I have found them to be very reliable and the do a great job with the full let and manage service. Giuseppe has been a pleasure to work ...
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“I've been using Active Lettings for several months, to manage ......”

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Feb 20,2013
Minithumbup
By: 'James'
Feb 20,2013
2 people found
this helpful
I've been using Active Lettings for several months, to manage three of my properties in South London. Having had some very bad experiences with London letting agents, I am pleased to have found a company that is professional and reliable. I have found Giuseppe to ...
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“I happily endorse Active Lettings who have gone above and ......”

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Feb 15,2013
Minithumbup
By: 'David'
Feb 15,2013
0 people found
this helpful
I happily endorse Active Lettings who have gone above and beyond in their service for me. Although I had tenants already in place they have relieved me of the hassle of being based outside of London but dealing with tenants within. Many potential problems have ...
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“As an investor and London landlord I was previously very ......”

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Feb 06,2013
Minithumbup
By: 'Am'
Feb 06,2013
1 people found
this helpful
As an investor and London landlord I was previously very disillusioned by the extortionate management fees and hidden extras that many London letting agencies charge - often to simply pay for their expensive high street offices and fancy cars. I wanted to retain the services ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our policy

Lion Yard Lettings Ltd is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our service, then please let us know as soon as possible. This will help us to continually improve our service to you.

What to do if you have a complaint

Please contact us at the above address, detailing the nature of your complaint. We would ask you to provide your contact details, and indicate your preferred method of communication, e.g. telephone, email. Our complaints procedure
?Complaints can be made by letter, fax, email or telephone. ?We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days. ?We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely.
?Complaints should normally be directed to the member of staff with whom you have been dealing, in order to allow them to explain what actions have been taken and to help resolve your concerns. If you prefer, you may ask for the name of their line manager and direct your complaint to them.
?We aim to resolve all customer complaints as quickly as possible. The length of time will depend on the issues involved. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
?Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
?We aim to resolve all our customer complaints internally. If, however, you are not satisfied with the outcome of our complaints procedure, then please contact The Property Ombudsman.
Last updated at 2:55 PM 25/04/2017 by Hema Kainth

Awards won by Lionyard Lettings, London sw4 7nq



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