50% lettings valuation accuracy
80% lettings fee satisfaction
Nov 10,2021
Nov 10,2021
0
people found
this helpful
this helpful
Very positive and efficient at selling our house. Went through quickly. They kept us in touch frequently as sale progressed.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Dec 2022
reviewed by 'Alistair'
1st Dec 2022
reviewed by 'Felicia'
11th Nov 2022
reviewed by 'Martina'
7th Nov 2022
reviewed by 'Newman'
7th Oct 2022
reviewed by 'Luis Hernandez'
Opening Hours
Address
Barnard Marcus
50 Lower Addiscombe Road
Croydon
Greater London
CR0 6AA
0208 6809226
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 80% | £900 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 5 | 4 | 9 | 1 | 8 | 2 | 2 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 24,2024
Aug 24,2024
0
people found
this helpful
this helpful
Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire experience and helped me get everything sorted. Would highly recommend if you are looking to rent in Croydon....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2022
Dec 29,2022
0
people found
this helpful
this helpful
My wife and I recently used Barnard Marcus to sell our house in Croydon. From start to finish Carrie and her team were professional, responsive, proactive and trustworthy. Really please with the end to end service and would highly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2022
Dec 01,2022
0
people found
this helpful
this helpful
Worst ever experience they state that the property is ready for you to move in on the 30th and they take the holding deposit and on the 30th they inform us that they have not heard from the landlord and then they state that they ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2022
Nov 11,2022
0
people found
this helpful
this helpful
This is the worst agency we ever dealt with.
We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.
I could go on and on about how unprofessional and unresponsive these ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Nov 07,2022
Nov 07,2022
0
people found
this helpful
this helpful
Excellent customer service. Great team work in finding a nice house for us. Happy to chosen your agency. Especially thanks to Paul....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2022
Oct 07,2022
0
people found
this helpful
this helpful
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2022
Oct 07,2022
0
people found
this helpful
this helpful
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2022
Feb 07,2022
0
people found
this helpful
this helpful
I used Barnard Marcus to sell my property end of last year. The service I received was very good in particularly Kelly was vey professional and kept us informed as the sale made progress.
All in all very happy with their services...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2021
Nov 10,2021
0
people found
this helpful
this helpful
Very positive and efficient at selling our house. Went through quickly. They kept us in touch frequently as sale progressed....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2021
Jun 19,2021
0
people found
this helpful
this helpful
It’s a shame it isn’t possible to give a zero star review, because if I could, I would! We arranged a viewing of a flat in Ludford Close Croydon today and were informed Ashley would be there to meet us. We travelled for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2020
Jan 20,2020
0
people found
this helpful
this helpful
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job done...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2019
Apr 16,2019
1
people found
this helpful
this helpful
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job ð¤...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2019
Mar 12,2019
0
people found
this helpful
this helpful
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic throughout....
read full review
read full review
Comment on agent fees
HIGHLY RECOMMENDED
Was this helpful?
Yes
Yes
Sep 10,2018
Sep 10,2018
0
people found
this helpful
this helpful
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property.
Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was ...
read full review
read full review
Comment on agent fees
Reasonable fees, transparent from the outset so I knew exactly what I would be paying, no matter how much my property sold for (within a given price range)
Was this helpful?
Yes
Yes
Jul 02,2018
Jul 02,2018
1
people found
this helpful
this helpful
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch ...
read full review
read full review
Comment on agent fees
the most expensive agent in the area and the most poor customer service
Was this helpful?
Yes
Yes
Jun 16,2018
Jun 16,2018
1
people found
this helpful
this helpful
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and ...
read full review
read full review
Comment on agent fees
The fees are ok, Leah isn’t though.
Was this helpful?
Yes
Yes
Jan 30,2018
Jan 30,2018
0
people found
this helpful
this helpful
Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments.
We also wanted to mention Emma and ...
read full review
read full review
Comment on agent fees
Not applicable - property purchase.
Was this helpful?
Yes
Yes
Jan 12,2018
Jan 12,2018
0
people found
this helpful
this helpful
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction area....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05,2018
Jan 05,2018
0
people found
this helpful
this helpful
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 28,2017
Dec 28,2017
0
people found
this helpful
this helpful
Carrie Rudge, Kelly Finch and the team were excellent. Friendly, helpful and I appreciated their expertise. Would recommend them highly....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2017
Jul 03,2017
0
people found
this helpful
this helpful
Kelly and her team were very professional and very proactive in selling our flat. I was kept informed of progress regularly. Big thanks to Kelly, Ricky & Angela...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Jun 30,2017
Jun 30,2017
4
people found
this helpful
this helpful
Banard marcus in south croydon are absolutely unprofessional and liars. On the day they were suppose to show our property to a prospective buyer they didn't show it.I called after the appointment time had passed to find out if the viewing was completed to ...
read full review
read full review
Comment on agent fees
Extortionate
Was this helpful?
Yes
Yes
Nov 10,2016
Nov 10,2016
1
people found
this helpful
this helpful
I purchased a property recently in East Croydon via Barnard Marcus. Whilst the process was long due to unforeseen circumstances (legal, council etc) Tony, Kelly and the team were great throughout the process. Extremely professional, very responsive and always willing to help.
Definitely would recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
I used Barnard Marcus as I had read some good reviews. The staff themselves, such as Faye, Jermaine, Kelly and Tony were good at contacting me and keeping me in the loop, with only a few gaps in communication occurring. They are polite and professional ...
read full review
read full review
Comment on agent fees
As stated previously, ensure you barter for lower fees like those of other agents. Also discuss a 4 week contract otherwise they will lock you in for 20 weeks which is a long time especially if you are trying to sell quickly and would like to move agents.
Was this helpful?
Yes
Yes
Aug 30, 2017
View all comments
(1)
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use @BarnardMar @barnard_marcus @BarnardMarcusAu #barnardmarcus#estateagent#estateagentproblems ...
Aug 18,2016
Aug 18,2016
0
people found
this helpful
this helpful
I purchased a property in West Croydon. There were dozens of problems and delays with the vendor on a weekly basis. Kelly was very resiliant and patient. finally after 2 months delay it was concluded thanks to the endurance and professionalism of Kelly., i got the ...
read full review
read full review
Comment on agent fees
Great service , good fees
Was this helpful?
Yes
Yes
Jul 08,2016
Jul 08,2016
0
people found
this helpful
this helpful
Very responsive and professional team. Helped us through a slightly unusual and prolonged transaction. Provided a very useful point of contact and reassurance when most needed....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2016
Jun 15,2016
0
people found
this helpful
this helpful
From the start I found Kelly and her team very helpful in selling my property and trying to aide me in purchasing a new property.
Despite the agent fees being higher than their competition, I specifically chose this agent because I found Kelly to be ...
read full review
read full review
Comment on agent fees
More than other agents I spoke to.
Was this helpful?
Yes
Yes
Jun 09,2016
Jun 09,2016
6
people found
this helpful
this helpful
The staff here are a utter joke highlights below are:
Losing my property(keys upon exchange)then denying they had them for 4 months even though my solicitor had confirmed they had given this to the branch.
I rang the office over a 4 month period and ...
read full review
read full review
Comment on agent fees
Absolutely awful
Was this helpful?
Yes
Yes
May 23,2016
May 23,2016
1
people found
this helpful
this helpful
Couldn't be happier with the excellent level of service we received from Jermaine and his manager Kelly from the Croydon-Addiscombe branch.
Jermaine was proactive in arranging viewings and provided us with guidance and support throughout the process. As first time buyers this was invaluable and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2016
May 23,2016
1
people found
this helpful
this helpful
My experience with the Croydon team was exceptional. From the very start Barnard Marcus where attentive and great listeners which is very rare in estate agency. They recommended some great conveyancers which made the process seamless and therefore thoroughly recommended. I will now recommend Barnard ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
