100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 15,2012
Oct 15,2012
5
people found
this helpful
this helpful
My advise as a buyer or seller is not to use Featherstone Leigh. The Teddington office booked me in for a viewing on a Saturday and stood us up. Nobody bothered to contact me for a few days to apologise. However, at least somebody did apologise! The same thing happened with the Twickenham office, they booked me in for an evening appointment. My husband raced back from work and then nobody turned up to the property. When I rang to complain, the manager was appalling and did not apologise at all. He tried to accuse me of being a liar and then when I called him up on this stated that this couldn't have been a mistake at their end, the implication being that it was me. Really bad customer service! I could never sell my property through them and would advise prospective customers to stay well away! You will lose several buyers through them. I assume that bad training has led to poor staff.
What agent could do to change your mind?
Been more apologetic and tried to arrange another appointment. Being rude to a customer always leads to the customer not wishing to return to that agent.Attached Filesnbsp;
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Latest Reviews
3rd Nov 2020
reviewed by 'Peter'
21st Mar 2017
reviewed by 'JJ'
8th Dec 2014
reviewed by 'Disgruntled'
15th Oct 2012
reviewed by 'Julia'
23rd Dec 2010
reviewed by 'winchester'
Opening Hours
Address
Featherstone Leigh
35 High Street
Teddington
Greater London
TW11 8ET
020 8977 8118
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £1,100 | £2,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Nov 03,2020
Nov 03,2020
3
people found
this helpful
this helpful
If there was a zero star these muppets would get it! Typical wide-boy attitude ...above the law and tenants (the customers) are treated like peasants. Well, their treatment of our family, on behalf of their landlord client, will not only cost them their reputation ...although ...
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Aug 02,2018
Aug 02,2018
0
people found
this helpful
this helpful
From the initial valuation of the property by Dan Johnson, Associate Director at Teddington, Mx. Branch, through to the final details of Sale the Sales Team kept me informed and always responded quickly to any email or phone call. I felt totally free to negotiate ...
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Comment on agent fees
Acceptable
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Mar 21,2017
Mar 21,2017
5
people found
this helpful
this helpful
I have rented a flat with the Teddington branch. My experience has been rather negative and I would not recommend this agency to anyone.
They have been very invasive in arranging views of the flat after my notice of tenancy agreement end. They gave me ...
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Comment on agent fees
Average
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Dec 08,2014
Dec 08,2014
3
people found
this helpful
this helpful
It is hard to tell who comes off worse from FL Property Management - the landlord for paying for a service that the tenant doesn't receive; or the tenant who has to continually chase FL and listen to the never-ending excuse of quarantined e-mails. Can ...
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What agent could do to change your mind?
Be proactive and provide a serviceAttached Filesnbsp;
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Oct 15,2012
Oct 15,2012
5
people found
this helpful
this helpful
My advise as a buyer or seller is not to use Featherstone Leigh. The Teddington office booked me in for a viewing on a Saturday and stood us up. Nobody bothered to contact me for a few days to apologise. However, at least somebody did ...
read full review
read full review
What agent could do to change your mind?
Been more apologetic and tried to arrange another appointment. Being rude to a customer always leads to the customer not wishing to return to that agent.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 23,2010
Dec 23,2010
6
people found
this helpful
this helpful
Extremely disappointed in the service provided. Very aggressive and attentive sales group, absolutely disappear at times when issues arise. I spent 3 weeks without a washing machine and the agent didn't make any calls to me or offer any support. In addition, they provided no support ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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