0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Feb 21,2024
Feb 21,2024
0
people found
this helpful
this helpful
I was left seething, disappointed and in financial jeopardy by my experience with Hindhead Property. Nevertheless, I had decided to keep my experience to myself because I am about to start a new life in the city and so preferred to accentuate the positive. Having now, however, completed a positive review on here of the simply outstanding lettings agency which got me out of my predicament in double-quick time by securing me a tenancy inside of a week, it is only fair to ensure that when the industry awards are decided for 2021, that other agency is not disadvantaged by the fact that this very negative experience of Hindhead Property is not also recorded here.
Hindhead Property makes an undeniably strong first impression. They seemed to be marketing many of the nicest properties and were slick and professional over the phone. Despite never having heard of them before, I actually assumed that I must be dealing with the number one lettings agent in the city. The reality - as I learned yesterday - is that they are not: the excellent team through which I finally got my property has been the AllAgents Gold Award Best Letting Agent in the city for the past 3 years, and rightly so, based on my experience. I started my property search on my preferred major property website on 30th September and had my first phone contacts with Hindhead a few days later. These got nowhere as I was cheerily informed that both properties - which were shown wholly available on the website - were subject to applications referencing. In the course of those conversations I had indicated my circumstances so it would have been very helpful to have had Hindhead suggest to me that I might make an application based on a virtual viewing, or otherwise take some account of the fact that I was living 250 miles away. I wouldn't even classify such behaviour as going the extra mile, just basic professionalism. In any case, none of that was forthcoming: with Hindhead, as a prospective tenant , you are very much out there on your own, left to your own devices. As a lettings agent in the city speaking to someone seeking to re-locate there from a different region of the country, how could you not at least warn them of just how fast-moving the rental market is down there? Those were both things I therefore had to work out for myself and, by the second week of October, had done:- clearly, my only viable option for securing a nice place was to rely on the virtual viewing and contact the agent to put down the holding deposit.
This was therefore what I did when they marketed the next nice property in Peverell on 12th October. Indigo, who I believe is the lettings manager, however, advised that it didn't work that way and sent through the tenancy application. She cautioned me that viewings were scheduled so I it would be in my interest to not delay submitting it. The impression she left me with was that a completed application excluded subsequent ones unless rejected by the landlord. This was the next thing that was
Hindhead Property makes an undeniably strong first impression. They seemed to be marketing many of the nicest properties and were slick and professional over the phone. Despite never having heard of them before, I actually assumed that I must be dealing with the number one lettings agent in the city. The reality - as I learned yesterday - is that they are not: the excellent team through which I finally got my property has been the AllAgents Gold Award Best Letting Agent in the city for the past 3 years, and rightly so, based on my experience. I started my property search on my preferred major property website on 30th September and had my first phone contacts with Hindhead a few days later. These got nowhere as I was cheerily informed that both properties - which were shown wholly available on the website - were subject to applications referencing. In the course of those conversations I had indicated my circumstances so it would have been very helpful to have had Hindhead suggest to me that I might make an application based on a virtual viewing, or otherwise take some account of the fact that I was living 250 miles away. I wouldn't even classify such behaviour as going the extra mile, just basic professionalism. In any case, none of that was forthcoming: with Hindhead, as a prospective tenant , you are very much out there on your own, left to your own devices. As a lettings agent in the city speaking to someone seeking to re-locate there from a different region of the country, how could you not at least warn them of just how fast-moving the rental market is down there? Those were both things I therefore had to work out for myself and, by the second week of October, had done:- clearly, my only viable option for securing a nice place was to rely on the virtual viewing and contact the agent to put down the holding deposit.
This was therefore what I did when they marketed the next nice property in Peverell on 12th October. Indigo, who I believe is the lettings manager, however, advised that it didn't work that way and sent through the tenancy application. She cautioned me that viewings were scheduled so I it would be in my interest to not delay submitting it. The impression she left me with was that a completed application excluded subsequent ones unless rejected by the landlord. This was the next thing that was
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Latest Reviews
21st Feb 2024
reviewed by 'Desmond'
Opening Hours
Address
Hindhead Property
18 Mannamead Road
Mutley,Plymouth
Devon
PL4 7AA
01752875075
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 0% | £950 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 21,2024
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I was left seething, disappointed and in financial jeopardy by my experience with Hindhead Property. Nevertheless, I had decided to keep my experience to myself because I am about to start a new life in the city and so preferred to accentuate the positive. Having ...
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Nov 01, 2023
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Dear Desmond,
We hope this message finds you in good humor and spirits, and we appreciate your detailed feedback regarding your experience with Hindhead Property. However, we must admit that we are baffled by your account of the events, as we have no record of any interactions with a Desmond in our system. It's possible that you might have confused us with another agency, and we regret any confusion.
We sincerely apologize for any inconvenience you may have experienced with your housing se ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:30 AM 22/08/2019 by heather heather
We hope this message finds you in good humor and spirits, and we appreciate your detailed feedback regarding your experience with Hindhead Property. However, we must admit that we are baffled by your account of the events, as we have no record of any interactions with a Desmond in our system. It's possible that you might have confused us with another agency, and we regret any confusion.
We sincerely apologize for any inconvenience you may have experienced with your housing search. We assure you that we take all client feedback seriously, even when our records don't quite align with your narrative.
If you have any questions or concerns, we'd be more than happy to assist, although it seems you've already found a new home. We wish you all the best in your new adventure and hope that your future endeavours are filled with smooth and seamless experiences.
Sincerely,
Philippa Salguero
Lettings Manager