This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business.

The only pertinent issue here is that you attempted to avoid paying fees due to Keatons by continually attempting to gaslight various members of the Keatons team with false information and arguments based purely on your feelings rather than fact. When challenged you simply claimed an individual as aggressive and asked to speak to someone else.

Considering the above we politely asked you document any dissatisfaction you held with our service to our Head Office. This would have afforded you the opportunity to put forward any legal or fact-based arguments to why you should break the contract we had held together for 10 years.

You refused and lamentably we pursued our claim legally. Prior to any court hearing you settled the outstanding balance.

You have now chosen to attempt to damage our reputation rather than pursuing your case through established channels.

You had and still have the option of escalating any grievance to The Property Ombudsman who would independently adjudicate the case.

Tony George
Managing Director