67% lettings valuation accuracy
75% lettings fee satisfaction
Nov 07,2021
Nov 07,2021
1
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At this point I am tired. I have been patient and tried my best to be kind. I moved in with some friends into a property managed by haart august 2020. On the day of arrival after mind you One month, yes they had one month after I put a holding deposit down to refurb the place which I was informed would be done. I shall let the attached video of our move in date speak for itself as to what we arrived to- mind you the video is not even exhautive. In addition, turns out there were rats living in the property too and we didn't find out till months later when they multiplied and became loud enough to hear - and ooooooo guess what nothing was done about it. Imagine having to deep clean a kitchen and wash everything everytime you would like breakfast, lunch or dinner. Better yet imagine microwaving your meals in your room because you got sick and had to go to hospital last time you cleaned rat wee off the kitchen counter... I don't have to imagine. I've been through it.
Now imagine your tenancy agreement saying for any day that the property is uninhabitable we don't have to pay for it. ( which it was mostly but where else could we go? As students living and working away from home) So since our lease agreement states that we didn't pay for it of course, its in the contract. That two months on unpaid rent ( which really should have been 7 months because of the hell we lived through) We used that to move out to safe places to stay otherwise we would have been saving for months on end and paying rent whilst living in that hell hole. That 2 months of saved rent meant I was able to find myself some reasonable, clean, and safe accomodation. But ofcourse the landlord wants that money back and get this cleaning and moving expenses too. But I'm sorry would he like to pay me for the washing machine and fridge that werent working left a the property when we moved in that I carried on my back down the unsafe stairs which had carpet coming off them, or the cleaning I had to do on arrival to the property? Lets not forget how they sent a cleaning crew a month later to clean over what we already cleaned.....apart from the oven cause I was not gonna touch the gunk that was in there.
And if you're wondering yes thats poop in the toilet at the end of the video.
Edit it doesnt post videos apparently so I'm just gonna take still from the video.
Now imagine your tenancy agreement saying for any day that the property is uninhabitable we don't have to pay for it. ( which it was mostly but where else could we go? As students living and working away from home) So since our lease agreement states that we didn't pay for it of course, its in the contract. That two months on unpaid rent ( which really should have been 7 months because of the hell we lived through) We used that to move out to safe places to stay otherwise we would have been saving for months on end and paying rent whilst living in that hell hole. That 2 months of saved rent meant I was able to find myself some reasonable, clean, and safe accomodation. But ofcourse the landlord wants that money back and get this cleaning and moving expenses too. But I'm sorry would he like to pay me for the washing machine and fridge that werent working left a the property when we moved in that I carried on my back down the unsafe stairs which had carpet coming off them, or the cleaning I had to do on arrival to the property? Lets not forget how they sent a cleaning crew a month later to clean over what we already cleaned.....apart from the oven cause I was not gonna touch the gunk that was in there.
And if you're wondering yes thats poop in the toilet at the end of the video.
Edit it doesnt post videos apparently so I'm just gonna take still from the video.
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Latest Reviews
7th Nov 2021
reviewed by 'Michelle M'
8th Mar 2021
reviewed by 'Victoria'
5th Nov 2018
reviewed by 'London'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 75% | £650 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 1 | 2 | 0 | 0 | 1 | 1 | 0 | 3 |
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Dec 21,2021
Dec 21,2021
2
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I have full property management contract with Haart Luton and cannot wait for it to end. Haart maintenance team covering Luton have ignored multiple request for a repair made by my tenant and myself ( issue logged via their website, phone calls and emails). My property ...
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Nov 07,2021
Nov 07,2021
1
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At this point I am tired. I have been patient and tried my best to be kind. I moved in with some friends into a property managed by haart august 2020. On the day of arrival after mind you One month, yes they had one month ...
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Apr 12,2021
Apr 12,2021
1
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Substandard customer service of Haart Luton Property Management & their Accounts Dpt.
No-one returns calls, not able to get through to Property Maintenance department, have left many voicemails, to which never received any written or verbal reply. Please avoid at all costs, save yourself lots of ...
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Apr 01,2021
Apr 01,2021
1
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Haart Luton accounting department do not send monthly rent statements at all. Moreover, they do not have direct phone line for their landlords!!!!!
When calling Property Management no-one answers their phone calls!!!!! My voicemails and e-mails have been ignored for a whole month.
Shocking how ...
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Mar 08,2021
Mar 08,2021
0
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I am very happy with Haarts lettings Estate agents. I have rented for a while through them and Kathleen Chapman their staff member especially has been very helpful and kind. I would definately recommend haarts to rent through to anyone. Thankyou haarts and to Kathleen ...
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Nov 05,2018
Nov 05,2018
0
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Great service from Haart in Luton, Tom the branch manager is a major credit to the company. Tom ensured a smooth transition and great communication with the seller to get things moving quickly....
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Aug 17,2017
Aug 17,2017
2
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I bought a property from Haart - Leagrave branch in Luton in June, which at the time was managed by the same company. My solicitor sent a letter to the agent to return the keys to me after the purchase was completed. It is mid ...
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Aug 17, 2017
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(1)
Hi UlaB,
We're sorry to hear about your poor experience, please note however this review is concerning the Luton Lettings branch and not the Leagrave branch. If you would like us to investigate your poor experience, please get in touch with our help team at [email protected].
Thank you,
Regards
Ross ...
Mar 03,2015
Mar 03,2015
3
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I attempted to use this letting agency for a one bed property
They seemed very professional and curteous at first but then the whole experience went down hill.
I prepared and gave holding few for the property which was accepted by agents and by the ...
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Apr 22, 2015
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Hi Tenant
I'm sorry to hear about your situation. Please do email [email protected] so we can investigate this as your satisfaction is important to us.
Many thanks
Melanie Smith
Customer Relations Manager ...
Dec 09,2013
Dec 09,2013
2
people found
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Terrible agent, lied to all the way through about the sale which fell through. Would not recommend, would recommend to stay well clear of this agent. Tom is extremely pushy and will not take no for an answer. Never had such a bad experience as ...
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Jul 25,2013
Jul 25,2013
2
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Awful service from the property management team. The branch staff are fantastic however landlords have very little contact with them as the property is managed by a central management team. I had unauthorised visits to my property by contractors who carried out unauthorised work and ...
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Jul 14,2013
Jul 14,2013
0
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I was at my solicitors signing for a house I purchased through haarts, while I was at the solicitors to exchange contracts on Friday night, haarts phoned my solicitor and said no way can we sell this property to me because we have received a ...
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May 22,2013
May 22,2013
5
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Very poor, everything wrong that could possibly go wrong did. They only care about profits and are very unhelpful. Lied a lot regarding details...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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