100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Nov 06,2021
Nov 06,2021
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I dealt with this company over 16 months ago having dealt with Andrew, George, Michelle and Emma. The service was first class. I called to speak to Andrew but was told he done one, so did George and Michelle. I asked where they went to and I was told it’s none of my business. The lady I spoke to was very abrupt and nasty. All I asked was there they had gone to. All I can say now is your customer service has went downhill and you don’t care. I can rate zero star as it’s not on here. Stay clear of these appalling agents - they don’t seem to care
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Latest Reviews
6th Nov 2021
reviewed by 'Ross'
16th Aug 2021
reviewed by 'Amanda Barns'
15th Jan 2021
reviewed by 'S. Shae'
4th Nov 2020
reviewed by 'Danny'
24th Jun 2020
reviewed by 'Happy'
Opening Hours
Address
Sutherland Reay Estate & Letting Estate Agents
37-39 Union Road
New Mills,High peak
Derbyshire
SK22 3ER
01663 744866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £160,000 | £285,000 |
| Lettings | 100% | 93% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 7 | 1 | 3 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- SK22
- Derbyshire
- SK23
- Cheshire
- SK17
- Lancashire
- SK13
- SK14
- SK15
- SK16
- SK1
- SK2
- SK3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Nov 06,2021
Nov 06,2021
0
people found
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this helpful
I dealt with this company over 16 months ago having dealt with Andrew, George, Michelle and Emma. The service was first class. I called to speak to Andrew but was told he done one, so did George and Michelle. I asked where they went to and ...
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Nov 06, 2021
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(1)
Good afternoon.
We are shocked to read your review as our customer service standard is very high. We have no record of any call from you or any enquiry. It is standard for any company not to discuss the reasons why any emplyee leaves the business, this is confidential. However, If you could contact us and tell us who you spoke with when you called we can look into this. ...
Aug 16,2021
Aug 16,2021
0
people found
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We recently sold our house with Sutherland reay and found the service to be outstanding. Sue and Ang helped all the way through the sales process. Nothing was too much trouble and it saved us a lot of stress as they regularly updated us on ...
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Jan 15,2021
Jan 15,2021
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My mortgage lender required a member number from Propertymark. Matthew Ellis Lettings Manager sent the T&C’s, Agency Agreement and Tenancy Agreement. The tenancy agreement ARLA Propertymark Protected. I requested a member number for my lender. I was appalled ; the Lettings Manager lied to ...
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Nov 04,2020
Nov 04,2020
1
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Sue went above and beyond with helping us through the sales process. She made the process so much easier and mediated through all the bumps along the way....
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Aug 19,2020
Aug 19,2020
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Going that extra mile during these unprecedented times. Sanitising lettings properties before and after each viewing and leaving a 30 min gap in between. Wearing PPE and keeping over 1 meter distance at all times, looking after our wellbeing and safety.
George thank you for making us ...
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Jun 24,2020
Jun 24,2020
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In difficult times with COVID 19 with offices being closed, Sutherland Reay were only a phone call away. We understood the difficulties that the country was facing and the restrictions but when we phoned Sutherland Reay during lockdown they were there. Even though nothing was happening ...
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Sep 25,2019
Sep 25,2019
2
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this company is in the prosses of selling a property knowing full well there are some serious boundry and building problems with neighbours. they are not informing buyers of these problems.the property concerned is 4 hyde bank rd new mills,...
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Aug 22,2019
Aug 22,2019
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This estate has just threatened me with court action for visiting a property to look at the area before making an appointment. Very rude...
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Jul 29,2019
Jul 29,2019
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Michelle, George and Emma are a friendly breath of fresh air if you're looking to rent! The team could not have been more welcoming, helpful and professional. Every step of the letting process was made simple by their willingness to help both the tenant and ...
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Jun 11,2019
Jun 11,2019
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Amazing service from michelle attentive and professional at all times. was always contactable to answer any questions and clarify each step. Excellent service!...
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Jun 10,2019
Jun 10,2019
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From the word go very helpful with getting into the property to any issues that have. Arisen they have both delt with 5* to Michelle and George...
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Jun 10,2019
Jun 10,2019
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Recently had Sutherland Reay market some apartments for rental and houses for sale. I have been extremely happy with George and his letting team. Always extremely helpful and willing, equally the sales team are always professional and responsive to all requests. Overall a great experience. ...
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Comment on agent fees
Fair fees
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Jun 10,2019
Jun 10,2019
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I have had the bad luck dealing with some awful letting agents in the past, but after being looked after by George and the rest of the team at Sutherland Reay my faith has been restored! George made the application process really simple and smooth, ...
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Comment on agent fees
You see some letting agents with pages and pages of fees and potential fees, with Sutherland Reay it’s plain and simple
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Jun 10,2019
Jun 10,2019
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I have been dealing with George for over the last 3 or so years. George always goes that extra mile and takes pride in his job when instructing new properties, also his pride in taking photographs, giving the property its full potential. If the photographs do ...
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May 03,2019
May 03,2019
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Was disinstrcted for wanting new photographs ! I was also verbally insulted by George ! Wouldn't recommend this agent at all ! He was inefficient, blew his own trumpet and unprofessional! He needs to listen and be courteous to the client !...
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Nov 22,2018
Nov 22,2018
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As a landlord I was nervous and inexperienced when it came to letting my property. My nerves soon went when I was introduced to the Lettings Team at Sutherland Reay. George guided myself through the process and also advised me of all legislation. My property ...
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Comment on agent fees
Fees - no complaints there
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Oct 16,2018
Oct 16,2018
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George Hopkin and Sutherland Reay made my move so easy. We all know that house moving can be one of the most stressful things that we do but it was entirely stress free from start to finish. The staff were so helpful and George's manner ...
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Comment on agent fees
Fees are very acceptable and, I must say, worth every penny.
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Oct 06,2018
Oct 06,2018
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I have dealt with Sutherland Reay previously and this most recent contact just confirmed my opinion that they are in fact really good at there job.
My most recent dealings involved George Hopkin, who was a pleasure to deal with from start to finish.
He ...
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Comment on agent fees
Very reasonable, although I’m always good with cheaper ?
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Oct 08, 2018
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Thank you kindly for the generous words. We are here to provide a good service to not only to landlords but to tenants also. Both myself and Michelle give 100% to all landlord and tenants alike. ...
Aug 06,2018
Aug 06,2018
1
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Would definitely recommend this company. The Lettings Manager George Hopkin is professional, approachable and listened to my expectations as a Landlord. He discussed legislation in great detail which made me feel more relaxed knowing I was in good hands.
Great customer service....
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Comment on agent fees
Agents Fees - no complaints.
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Matthew
Tenant Fees
Permitted Payments
What permitted payments can a tenant expect to pay if they rent a property with Sutherland Reay?
Permitted payments for new Assured Shorthold Tenancies (ASTs) signed after 31st May 2019.
When you have agreed on the property, Sutherland Reay will provide you with a Tenancy Fee Declaration. (Tenant Fee Act 2019). This explains not only the next stages of your application but any permitted payments which are due before you sign your Tenancy Agreement, and any which may become payable during and after the tenancy. This will also include confirmation of the agreed rent and the deposit.
Below is a list of the current permitted payments. At any time you are interested in a property, please ask a member of staff for a full breakdown of permitted payments that may be payable before, during and after a tenancy.
HOLDING DEPOSIT (per tenancy) - ONE WEEK'S RENT
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:34 AM 04/06/2019 by George Hopkin, ARLA
We are shocked to read your review as our customer service standard is very high. We have no record of any call from you or any enquiry. It is standard for any company not to discuss the reasons why any emplyee leaves the business, this is confidential. However, If you could contact us and tell us who you spoke with when you called we can look into this.