Ilford, IG1
3.8/5, 20 reviews
70% recommended
50% sales valuation accuracy
71% sales fee satisfaction

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“If I could give zero stars I would....”

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Nov 05,2021
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nabeen
By: 'L'
Nov 05,2021
1 people found
this helpful
If I could give zero stars I would. Currently trying to buy a property, and out of all the estate agents I'm dealing with, I have to say this has been my worst experience yet. Nabeen aka Nabz as he likes to call himself is incredibly unprofessional, unhelpful and rude. If he doesn't want to have a conversation with prospective buyers, why does he pick up the phone. I actually had to stop the conversation right there, and was not interested in even viewing a property if I was going to have to deal with someone so condescending and rude. Massive shame to see that terrible reviews about him date back years, and yet he's still employed there.
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Latest Reviews

View all Reviews 20
26th May 2023
reviewed by 'pip'
“Incompetent! As soon as I secured an offer I receieved the worst service from them. Regualrly misinformed about the status ......”
26th Apr 2023
reviewed by 'Mahreen'
“We had an exceptional experience thanks to Nisha! She wasn’t just knowledgeable but was always available to answer any ......”
31st Mar 2023
reviewed by 'Sunil'
“I would like to say a big thanks to Nisha and team at Douglas for the excellent service they have ......”
31st Mar 2023
reviewed by 'Sean'
“Had the pleasure of dealing with Nisha Kaur, and she is amazing! Very helpful, transparent, efficient and knowledgeable. I would ......”
31st Mar 2023
reviewed by 'Anita'
“I found Nisha to be a very knowledgeable in her field, exploring things thoroughly and very helpful throughout the transaction ......”
10th Mar 2023
reviewed by 'Jagdeep'
“Nisha is great to deal with nice person and a lot of help. She is a credit to your team...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Douglas Allen
191 Cranbrook Road
Ilford
Greater London
IG1 4TA
0208 518 0044

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 71% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 1 2 1 10 0 1 4
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Incompetent!...”

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May 26,2023
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By: 'pip'
May 26,2023
1 people found
this helpful
Incompetent! As soon as I secured an offer I receieved the worst service from them. Regualrly misinformed about the status of the transaction. The sales progressor had no idea what was going on nor took the time to get up to speed on the particulars ...
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“We had an exceptional experience thanks to Ni......”

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Apr 26,2023
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Nisha
By: 'Mahreen'
Apr 26,2023
0 people found
this helpful
We had an exceptional experience thanks to Nisha! She wasn’t just knowledgeable but was always available to answer any questions we had. She ensured the whole sale process was as smooth as possible for us. 😊...
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“Big shout to Nisha and Douglas allen...”

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Mar 31,2023
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Nisha
By: 'Sunil'
Mar 31,2023
0 people found
this helpful
I would like to say a big thanks to Nisha and team at Douglas for the excellent service they have provided. I have used other Agents in the past and have not a better service....
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“Had the pleasure of dealing with Nisha Kaur, ......”

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Mar 31,2023
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Nisha
By: 'Sean'
Mar 31,2023
0 people found
this helpful
Had the pleasure of dealing with Nisha Kaur, and she is amazing! Very helpful, transparent, efficient and knowledgeable. I would highly recommend Nisha to anyone. Thanks again!...
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“I found Nisha to be a very knowledgeable in h......”

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Mar 31,2023
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Nisha
By: 'Anita'
Mar 31,2023
0 people found
this helpful
I found Nisha to be a very knowledgeable in her field, exploring things thoroughly and very helpful throughout the transaction of the sale....
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“Nisha is great to deal with nice person and a......”

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Mar 10,2023
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Nisha
By: 'Jagdeep'
Mar 10,2023
0 people found
this helpful
Nisha is great to deal with nice person and a lot of help. She is a credit to your team...
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“I was extremely happy with the services from ......”

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Jan 31,2023
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John
By: 'Dipak Patel'
Jan 31,2023
0 people found
this helpful
I was extremely happy with the services from Douglas Allen Ilford office (John, Nisha, Syed and Kally). They have all been fantastic, The team are very knowledgeable and go above and beyond to delivery. Definitely will be recommending this bunch to my friends and family....
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“Worst estate agents to deal with...”

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Jan 28,2022
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By: 'T'
Jan 28,2022
1 people found
this helpful
I would prefer to give zero star. Guy who attended the call was very rude and very unprofessional. He was not ready to book viewing after I wasn't ready to disclose my max budget. And was asking me to use his mortgage advisor only. As ...
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“If I could give zero stars I would....”

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Nov 05,2021
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nabeen
By: 'L'
Nov 05,2021
1 people found
this helpful
If I could give zero stars I would. Currently trying to buy a property, and out of all the estate agents I'm dealing with, I have to say this has been my worst experience yet. Nabeen aka Nabz as he likes to call himself is ...
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“SHOCKING AND HISHONEST BEHAVIOUR...”

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Mar 08,2021
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John
By: 'Mohammed Faisal Chowdhury'
Mar 08,2021
3 people found
this helpful
Dear DA, I have just served your Ilford branch notice to immediately stop all marketing of my property. After initial teething issues, I was not dissatisfied with the service provided. One member of your team in particular, Mr Nabeel Ali has repeatedly undermined and behaved ...
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“hanging up the phone...”

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Oct 20,2018
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By: 'ACE'
Oct 20,2018
0 people found
this helpful
I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way ...
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“Hi DA,I have couple of conversation with Nabeen Ali. ......”

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May 15,2017
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nabeen
By: 'Surendar'
May 15,2017
4 people found
this helpful
Hi DA, I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price. After all these years in UK, first time found someone that too who handles people being so arrogant without a ...
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Comment on agent fees
Even if the fee or offer rate expected is high, but his initial interaction put me off badly
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“Excellent service from Ahsan Chowdrey of Douglas Allen, I would ......”

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Nov 14,2013
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Ahsan
By: 'S'
Nov 14,2013
2 people found
this helpful
Excellent service from Ahsan Chowdrey of Douglas Allen, I would happily give five stars to his excellent customer service. He informed me in all steps of my property purchase. Sometimes because of his busy schedule if he cant take the calls, he used to call ...
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By: Rob wade
Nov 23, 2013
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Dear S Singh, I'm pleased to see that yet again Ashan and my Ilford team have donw a fantastic job for another customer. The sim ple task of just returning calls can make the whole process less stressful. Thank you for taking the time to comment. Rob wade Group Partner ...

“Kally heer was excellent. When I first approched kally telling ......”

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Nov 01,2013
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kally
By: 't'
Nov 01,2013
3 people found
this helpful
Kally heer was excellent. When I first approched kally telling her I was interested in a property she wasted no time. She told me exacty how much I can borrow after checking my payslips. She told me exactly what documents & id I required and did ...
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“Kally Heer made my first experience of buying a property ......”

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Oct 24,2013
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kally
By: 'Jas'
Oct 24,2013
3 people found
this helpful
Kally Heer made my first experience of buying a property a complete doddle. She was there for every stage. Would answer all of my questions and queries when I needed to know. She made understanding the mortgage model very simple for me and in my ...
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By: Rob wade
Nov 01, 2013
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Dear Jas Athwal, Thank you so much for your kind comments regarding Kally at our Ilford branch, As you know Kally work along side us for Mortgage Matters Direct and assists many people in helping them achieve their dream move. ...

“I found douglas allen to be extremely professional and they ......”

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Oct 21,2013
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By: 'Mr'
Oct 21,2013
2 people found
this helpful
I found douglas allen to be extremely professional and they provided a superb service. They are ahead of their competitors in terms of use of IT. Their online feedback system is great. I was even able to check the status of offers whilst i was ...
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“Excellent overall service from all sections of the team at ......”

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Oct 15,2013
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John
By: 'Shami'
Oct 15,2013
3 people found
this helpful
Excellent overall service from all sections of the team at Douglas Allen, Ilford. Especially the branch manage John and the senior sales representative Jack who were both instrumental in the overall purchasing process and making sure the transaction went smoothly. Always available and extending excellent ...
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By: Rob wade
Oct 19, 2013
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Dear Shami, Thank you for you graet feedback regarding John and Jack at our Ilford branch,Customer service is a major priority for us as a company and it's great to hear when our staff are helping buyers and seller achieve their dream move. If you do recommend us to friends and family please do let us know so we can send you some vouchers. Thanks again Rob Wade Group Partner ...

“I was very impressed with the professionalism and sincerity of ......”

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Oct 10,2013
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Ahsan
By: 'Bali'
Oct 10,2013
3 people found
this helpful
I was very impressed with the professionalism and sincerity of Ahsan and Nabeel during the selling process. After a previous attempt in trying to sell our property my wife and I were quite tentative going into the process the second time around. Ahsan/Nabeel impressed ...
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By: Rob Wade
Oct 12, 2013
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Dear Bali, Thank you very much for taking the time to comment about the staff at our Ilford office. Our open houses are resulting in some great results with sellers getting prices over and above thier expectations. I'm pleased to see that you found our professional photography a help, it has a massive impact on the response you get on the major websites as they are a lot clearer and show the whole room internally which generates more viewings and in your case also multiple offers. Thanks again ...

“Hi AhsanThank you very much for all you support and ......”

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Sep 26,2013
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Ahsan
By: 'Chetan'
Sep 26,2013
3 people found
this helpful
Hi Ahsan Thank you very much for all you support and help during process. Your very kind, polite and helpfull whenever I contacted you. I will definitely recommended your service to my friends or relatives. Thanks again. See you soon. Chetan...
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By: Rob wade
Oct 12, 2013
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Dear Chetan, Thank you for spending the time to comment about the positve experiance that you had when dealing with Ashan at our Ilford branch. Customer service is a major priority within our company and it looks like the time spent training our staff is paying off. Thanks again Rob Wade Group Partner. ...

“Ahsan Chowdrey of Douglas Allen has changed our family's perception ......”

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Sep 21,2013
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Ahsan
By: 'Ahsan'
Sep 21,2013
7 people found
this helpful
Ahsan Chowdrey of Douglas Allen has changed our family's perception of an estate agent. He has dealt with our property purchase in such a professional manner and his customer service was five star. Ahsan has kept us informed with relevant details on the progress of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Douglas Allen, Ilford IG1 4TA



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