Leaders
Chester, CH1
4.1/5, 56 reviews
80% recommended
75% sales valuation accuracy
70% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction

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“Incompetent and unapologetic!If their custom......”

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Nov 01,2021
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By: 'Rebecca'
Nov 01,2021
2 people found
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Incompetent and unapologetic!
If their customer service was terrible, that would be an improvement on the service I'm currently receiving.
Literally the worst company of all companies, across all industries, I've ever dealt with, worldwide!
As a landlord who lives abroad I am paying for the premium service as I'm supposed to be able to leave it in their hands. Its wasted money. They didn't transfer the utilities when my tenants moved in, I ended up getting red overdue letters and threatened by court action. I had to do all the leg work for myself from abroad and ended up paying a bill that was not mine.
The first 3 months of statements were incorrect, I had to chase them for the extra money they were taking from me. System error apparently.
I was promised a reduction in fees for the many problems. This didn't happen, and the reduced fees were actually due to a system error (frequently used excuse) they have just taken it all back in one big payment, without any warning or explanation. Again I have had to chase them for a reason (system error!!)
It is IMPOSSIBLE to get a reply to an email or a call back. Those at the top don't set an example, a director was supposed to get back to me shortly, that was over 2 months ago!
The only redeeming department are the ladies that initially let the property. They provide a really good service. Post let is where the problems start.
As a landlord not only would I not recommend Leaders, I'd actively encourage everyone to avoid them at all costs...and the costs will be substantial if you opt for their service.
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Latest Reviews

View all Reviews 56
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
19th Aug 2024
reviewed by 'William'
“Very poor experience with Leaders, mainly regarding the timely return of my deposit. Throughout this process the communication was minimal ......”
7th Jun 2023
reviewed by 'Brinel Homescapes'
“Review for Gemma, Property Manager at Leaders Lettings Chester OfficeI recently had the pleasure of working with Gemma, the property ......”
3rd Mar 2023
reviewed by 'Amit'
“Always received prompt response. Very humble and supportive staff. Quality of services are outstanding. Paula always go extra mile to ......”
22nd Dec 2022
reviewed by 'Iassen'
“Brilliant care from the property management side. My CRM is taking care of all my issues and she does it ......”
25th Nov 2022
reviewed by 'Janet Boardman'
“I am a new customer and have never let a property before and am completely satisfied with Leaders. I rely ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Leaders
30 Lower Bridge St
Chester
Cheshire
CH1 1RS
01244 349999

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 70% £0 £0
Lettings 100% 88% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 29 8 0 0 0 1 5 1
Areas covered
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“AVOID RENTING WITH LEADERS...”

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Oct 09,2024
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By: 'Matteo'
Oct 09,2024
0 people found
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We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. They have shown a complete disregard for tenants' well-being and concerns. When we moved into our property (£1,500/month), it was in a disgraceful state, despite ...
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“Very poor experience with Leaders...”

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Aug 19,2024
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By: 'William'
Aug 19,2024
0 people found
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Very poor experience with Leaders, mainly regarding the timely return of my deposit. Throughout this process the communication was minimal bordering on non existent. Any time a response was required form myself the communication conveyed a sense of urgency however this urgency was not reciprocated ...
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“Excellent...”

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Jun 07,2023
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Gemma
By: 'Brinel Homescapes'
Jun 07,2023
0 people found
this helpful
Review for Gemma, Property Manager at Leaders Lettings Chester Office I recently had the pleasure of working with Gemma, the property manager at Leaders Lettings Chester Office, and I must say that my experience was nothing short of exceptional. Gemma's professionalism, friendliness, and efficiency truly ...
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“Always received prompt response. Very humble ......”

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Mar 03,2023
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Paula
By: 'Amit'
Mar 03,2023
0 people found
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Always received prompt response. Very humble and supportive staff. Quality of services are outstanding. Paula always go extra mile to help....
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“Brilliant care...”

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Dec 22,2022
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Gemma
By: 'Iassen'
Dec 22,2022
0 people found
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Brilliant care from the property management side. My CRM is taking care of all my issues and she does it with the upmost professionalisms. I can’t comment on everyone but Gemma Byron sorts all the issues out. Highly recommend based on my experience...
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“I am a new customer and have never let a prop......”

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Nov 25,2022
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Paula
By: 'Janet Boardman'
Nov 25,2022
0 people found
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I am a new customer and have never let a property before and am completely satisfied with Leaders. I rely on them as I live in Spain and they always react to any problem immediately in an efficient and friendly way....
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“Excellent service...”

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Nov 04,2022
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Helen
By: 'Rachel'
Nov 04,2022
0 people found
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I had used leaders to manage my property for numerous years. Helen was always, professional and willing to help in any way possible, but she also was friendly and very approachable....
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“Excellent service...”

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Sep 11,2022
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Paula
By: 'JY'
Sep 11,2022
0 people found
this helpful
The staffs at Leaders has been responsive to my queries and emails. My property was assigned to Paula and she has been very helpful....
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“I have never had any issues when liaising wit......”

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Sep 09,2022
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Helen
By: 'Christopher Kirby'
Sep 09,2022
0 people found
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I have never had any issues when liaising with Helen or the rest of the leaders team. Helen, in particular, has been ever responsive and helpful. I would happily choose to let from leaders again in the future....
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“Much improved...”

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Aug 09,2022
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Gemm
By: 'P'
Aug 09,2022
0 people found
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When I started with Leaders they seemed the most incompetent of all of the lettings agents in Chester, worse even than Reeds Rains, somehow unfriendly and condescending and strangely unhelpful. But 3 years later when going through some repair work and moving out my experience with ...
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“I am appalled at the service we have received......”

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Jul 01,2022
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Gemm
By: 'Hope'
Jul 01,2022
1 people found
this helpful
I am appalled at the service we have received from Leaders, Chester. It seems no one had been taught customer service in this company, we rang the office whilst sitting outside and not one person answered the phone, they decided to continue their office chat ...
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“The property management side of the business ......”

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May 30,2022
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Paula
By: 'ABC'
May 30,2022
0 people found
this helpful
The property management side of the business has been extremely helpful and supportive during the move. While the lettings team had a few issues and left a few outstanding items with the house when we moved in, the property management team, particularly Paula, has worked ...
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“Paula has been really helpful in sorting out ......”

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May 24,2022
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Paula
By: 'Dhineshkumar'
May 24,2022
0 people found
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Paula has been really helpful in sorting out the issues especially on the hob and door issues. She has been so kind in hearing the issues and passing the same to landlord ....
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“Have been in the property 2 years and nothing......”

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May 17,2022
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Paula
By: 'Guy'
May 17,2022
0 people found
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Have been in the property 2 years and nothing has been too much effort for Paula. Anytime something has cropped up Paula has dealt with it at lightening speed and would highly recommend her for the future G Bosher Hooker st...
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“Great response and assistance by Paula McCa......”

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May 06,2022
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Paula
By: 'Russ'
May 06,2022
0 people found
this helpful
Great response and assistance by Paula McCafferty on getting a blocked drain on the premises sorted. The contracter made contact quickly and all good in time for the weekend....
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“Paula has been very helpful and professional ......”

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May 03,2022
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Paula
By: 'Kunal'
May 03,2022
0 people found
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Paula has been very helpful and professional during your tenure with Leaders. She has been prompt and always tried to resolve and issues at the earliest....
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“Excellent...”

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Apr 29,2022
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Paula
By: 'Tommy'
Apr 29,2022
0 people found
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Excellent communication and management skills in dealing with any problem that arises with our property. Always friendly and happy to talk....
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“I have to say Thank you to Leaders; and in pa......”

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Apr 27,2022
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Helen
By: 'Grateful Landlord, Robert'
Apr 27,2022
0 people found
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I have to say Thank you to Leaders; and in particular Helen, Helen has been amazing in her efforts to get my property rented. Going the extra mile is the phrase often over used, but in this case, it is definitely spot on. I'd like ...
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“Always incredibly helpful and quick in respon......”

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Apr 27,2022
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By: 'Sienna'
Apr 27,2022
0 people found
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Always incredibly helpful and quick in responding if there is anything I contact her about. Couldn't ask for a better service 10/10....
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“Property Management...”

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Apr 24,2022
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Helen
By: 'Benjamin James Barber'
Apr 24,2022
0 people found
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As I do not live in the UK I can say that Leaders and in Particular Helen took care of all my property needs. Very satisfied Thank you...
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“Satisfactory Service...”

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Apr 09,2022
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Helen
By: 'Daisy Onyemah'
Apr 09,2022
0 people found
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Our property manager Helen has really been helpful in getting our complaints across to the landlord and getting it sorted with follow up. She is polite and always reassuring....
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“Can’t praise Helen enough for always being po......”

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Apr 07,2022
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Helen
By: 'Cheryl Burgess'
Apr 07,2022
0 people found
this helpful
Can’t praise Helen enough for always being polite, professional and thorough. If I ever have an issue Helen bends over backwards to get things done ASAP and will always keep me Updated and listen to any concerns regardless of how many phone calls. Had ...
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“Paula is easly approachable. She listens prob......”

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Apr 06,2022
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Paula
By: 'Pramod'
Apr 06,2022
0 people found
this helpful
Paula is easly approachable. She listens problem and help to resolve quickly. She is very friendly . She responds to any query qickly and keep updared untill issue is resolved...
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“Leaders has been excellent in everything!...”

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Apr 05,2022
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Paula
By: 'Josh'
Apr 05,2022
0 people found
this helpful
Leaders has been wonderful in helping us with any issues and inquiries. Paula has been especially helpful, kind and pleasant to work with! I would highly recommend them....
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By: Paula McCafferty
Apr 05, 2022
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Many thanks Josh for a lovely review, so pleased to hear that you are happy with my services as your property manager ...

“Leaders have really helped us settle into our......”

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Mar 22,2022
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Paula
By: 'CB'
Mar 22,2022
1 people found
this helpful
Leaders have really helped us settle into our first home to ensure it has been as smooth as possible The management team have been great at handling our queries and questions. Our property manager Paula has been especially helpful to us through this transition into ...
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By: Paula McCafferty
Mar 23, 2022
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Thank you so much for a lovely review, so pleased that you are settled in your first home! ...

“Paula has been great at dealing with any issu......”

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Mar 22,2022
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Paula
By: 'Aled'
Mar 22,2022
1 people found
this helpful
Paula has been great at dealing with any issues we've had which have included dealing with a broken dish washer, front door and door handles. These issues have been dealt with quickly and the communication on how and when the issues would be dealt has ...
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By: Paula McCafferty
Mar 23, 2022
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You are more than welcome, I am so pleased to read that you are happy with my services as your property manager, lovely to hear! ...

“In this day and age it is difficult to find p......”

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Mar 15,2022
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Paula
By: 'Laureen'
Mar 15,2022
1 people found
this helpful
In this day and age it is difficult to find people that actually care, but Paula our property manager is a shining example of someone who does. Whenever we have had a problem, she will go out of her way to solve it, keeping us ...
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By: Paula McCafferty
Mar 23, 2022
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What a lovely review thank you so much and so pleased to hear that you have been happy with my services. ...

“Been here a year, good rates. Service is quic......”

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Mar 01,2022
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By: 'C'
Mar 01,2022
0 people found
this helpful
Been here a year, good rates. Service is quick, easy, no complaints there. Anything you need give Leaders a shout....
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“Agents have been great from the off, keeping ......”

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Feb 28,2022
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Helen
By: 'Kirsty'
Feb 28,2022
0 people found
this helpful
Agents have been great from the off, keeping us updated with move dates etc, and any teething problems we’ve had (which is to be expected when moving into a new property) have been dealt with really quickly and efficiently. Definitely the best agent I’...
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“Impressive service...”

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Feb 21,2022
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Helen
By: 'MS'
Feb 21,2022
0 people found
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Boiler out of action and on a Monday following a weekend of three storms I am engineer was with me within 2 hours of reporting....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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