Norwich, NR2
3.7/5, 79 reviews
70% recommended
56% sales valuation accuracy
57% sales fee satisfaction
74% lettings valuation accuracy
85% lettings fee satisfaction

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“We have had problems with William H Brown from the ......”

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Feb 04,2013
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By: 'eskiolsen'
Feb 04,2013
6 people found
this helpful
We have had problems with William H Brown from the very start. To begin with, we were told that we would be paying a certain amount for fees in total before moving in and that was the total amount. When we came to pay the fees, we were told we were to pay an inventory fee on top - despite being told previously that we did not have to pay this. Our landlord was equally annoyed and so asked for this to be removed. We had several problems getting hold of anyone in the office prior to move in to answer our questions - we emailed them our questions and they called us back a fair few day after, but we could not answer. They did not leave a message. We called them back to be rudely told that we were supposed to know why William H Brown had called as and we 'should've listened to the message properly' - the message they didnt leave us. Several times regarding problems we have called the office but have only managed to speak to someone once.
The latest problem has been regarding our sewage, which had backed up. We had no problem internally so I called William H Brown to ask them what we should do and was told that it would be sorted. I called later (at 3.30pm) to let William H Brown know that despite being out all day at work we now had other people's faeces up to the seat level in our toilet and we needed it sorted immediately as not only could we not use the toilet but it posed a serious health risk. By 7.30pm we had heard nothing from the agent regarding it being sorted and so resolved to call Anglian Water ourselves, who immediately sent someone out to deal with it. Why William H Brown couldnt have done this when I called them at 3.30pm is unclear, and seemingly would've been the best option. I have now resolved to speak to the landlord and contractors directly regarding issues as William H Brown are completely incompetent and do not care either for the health of the properties they look after or those residing inside them.
What agent could do to change your mind?
Been available to speak Sorted out emergency issues urgently, rather than disregarding them entirely Been clear about their charges rather than adding hidden fees after saying there were none
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Latest Reviews

View all Reviews 79
14th Oct 2024
reviewed by 'Holly Stewart'
“Going above and beyond, not very often I get to encounter people who does that. It was such a great ......”
20th Sep 2024
reviewed by 'Clayton Mitchell'
“Stephanie has throughout been very curtious ,polite and extreamly helpfull with second to none communication responces with any and all ......”
6th Sep 2024
reviewed by 'Chukwunenye'
“I am so happy for the way Stephanie Chivizhe was professionally, polite and customer friendly when handling my challenge. You ......”
28th Apr 2024
reviewed by 'Brian'
“The best administrator we have had to date. Ellie Stiff...”
15th Apr 2024
reviewed by 'Doreen Smith'
“I have been in touch by email several times in the last few months with Queency Miles from your Norwich ......”
10th Apr 2024
reviewed by 'Deborah'
“Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
5 Bank Plain
Norwich
Norfolk
NR2 4SF
01603 660361

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 56% 57% £77,500 £164,000
Lettings 74% 85% £595 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 4 24 4 1 6 3 0 5 10
Areas covered
Services offered
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  • Block Management
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  • Conveyancing
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“Going above and beyond, not very often I get ......”

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Oct 14,2024
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Stephanie
By: 'Holly Stewart'
Oct 14,2024
0 people found
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Going above and beyond, not very often I get to encounter people who does that. It was such a great experience having Stephanie as the property manager for the property I rented. She was very helpful, very understanding, very reassuring, very efficient and made every ...
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“Stephanie has throughout been very curtious ,......”

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Sep 20,2024
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Stephanie
By: 'Clayton Mitchell'
Sep 20,2024
0 people found
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Stephanie has throughout been very curtious ,polite and extreamly helpfull with second to none communication responces with any and all queery problems also requests.I can only wish she finds something as satifying within her career as I am sure the tenants she has so ...
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“I am so happy for the way Stephanie Chivizhe ......”

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Sep 06,2024
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Stephanie
By: 'Chukwunenye'
Sep 06,2024
0 people found
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I am so happy for the way Stephanie Chivizhe was professionally, polite and customer friendly when handling my challenge. You are indeed a star . Thank you....
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“The best administrator we have had to date. E......”

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Apr 28,2024
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By: 'Brian'
Apr 28,2024
0 people found
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The best administrator we have had to date. Ellie Stiff...
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“I have been in touch by email several times i......”

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Apr 15,2024
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By: 'Doreen Smith'
Apr 15,2024
0 people found
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I have been in touch by email several times in the last few months with Queency Miles from your Norwich branch. Queency has always replied promptly and politely. Nothing was too much trouble and I have always been most satisfied with the help and advice ...
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“Nice agency.Fabio was wonderful, he was reall......”

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Apr 10,2024
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Fabio
By: 'Deborah'
Apr 10,2024
0 people found
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Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and moving in . He kept to his word . They are the Best to work with ....
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“Lauren Collins is the best agent you can have......”

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Aug 15,2023
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Lauren
By: 'Harry Nanev'
Aug 15,2023
0 people found
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Lauren Collins is the best agent you can have. She sorts out all issues extremely quickly and she is super kind and polite with all of us. Lauren is an absolutelu superb agent and she deserves huge recognition within the company. Kind...
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By: macdonald warikandwa
Feb 27, 2024
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Fabio Almeida is the best agent you can ever have. He sorts out all issues extremely quickly and he is super kind and polite with all of us. No words are enough to express how Fabio Almeida assisted me in securing an apartment. Fabio Almeida is an absolutely superb agent and he deserves huge recognition within the company. ...

“Fabio and Ethan were extremely helpful and go......”

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Aug 10,2023
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Ethan
By: 'Hannah'
Aug 10,2023
0 people found
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Fabio and Ethan were extremely helpful and got us a property sorted quickly. Both were very friendly and made the process very easy, couldn’t recommend them enough!...
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“Moving from Canada, Fabio is nice and very he......”

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Feb 24,2023
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Fabio
By: 'Mohamed'
Feb 24,2023
0 people found
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Moving from Canada, Fabio is nice and very helpful guy, he helped me to rent a beautiful property. I strongly recommend H Wiliam Brand for anybody who is looking for an excellent service....
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“Thumbs up for Fabio...”

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Jan 28,2023
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Fabio
By: 'Temi'
Jan 28,2023
0 people found
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Fabio is exceptional. Not only did he get us a house to rent within our budget, but has also been assisting with following up on the landlord with other issues and always ensures the issues are resolved....
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“It was a great experience. They find a nice f......”

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Jan 25,2023
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Fabio
By: 'Faria'
Jan 25,2023
0 people found
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It was a great experience. They find a nice flat for me in my budget. Especially Fabio thanks for your help....
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“William H Brown has helped us find a house la......”

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Dec 23,2022
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Fabio
By: 'Lydia'
Dec 23,2022
0 people found
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William H Brown has helped us find a house last minute. Their dedication and commitment to help us move in before Christmas has truly impressed us. Fabio has done a fantastic job to keep us informed throughout the process. A huge thank you to Andra ...
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“Amazing and personable customer service from ......”

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Nov 30,2022
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Fabio
By: 'Emyliha'
Nov 30,2022
0 people found
this helpful
Amazing and personable customer service from Fabio, especially, but all the team we dealt with here were all exquisite. Fast and efficient with no delays. Fabio has his customers best interest at heart and goes above and beyond to ensure all queries and issue are ...
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“Lovely experience...”

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Oct 31,2022
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Fabio
By: 'Ieva'
Oct 31,2022
0 people found
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Me and my boyfriend were looking to move in together and start renting a property together and honestly Fabio from W H Brown helped us so much. he not only helped us find a right home but also apply for it and sort out all ...
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“Great property management for tenants...”

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Jul 07,2022
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By: 'Sam'
Jul 07,2022
0 people found
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Property management have always been very helpful for the house I rent. Quick to respond, communicative, friendly, and good at getting problems resolved....
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“Fantastic member of staff...”

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Feb 10,2022
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By: 'Corinne'
Feb 10,2022
0 people found
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After experiencing some very bad service. Finally found a great member of staff who has sorted out my problems with a happy conclusion...
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“Thomas Mathews is our letting agent and has d......”

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Dec 09,2021
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By: 'Diana'
Dec 09,2021
0 people found
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Thomas Mathews is our letting agent and has done an excellent job finding us a selection of good prospective tenants. Excellent communication and professionalism. Highly recommend Tom....
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“When our tenants moved out of our property, E......”

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Aug 25,2021
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By: 'PK'
Aug 25,2021
0 people found
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When our tenants moved out of our property, Emily oversaw the entire checkout process and took control of the deposit negotiations which she bought to a successful conclusion. She was efficient and professional....
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“Lauren Collins was superb in getting the prob......”

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Jul 19,2021
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Lauren
By: 'Stephen Riseborough'
Jul 19,2021
0 people found
this helpful
Lauren Collins was superb in getting the problem we had resolved. The fact that she had to take on our case as other's had done nothing is a testament to the hard work she put in. If we could have given 10 stars we would have ...
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“Recently had a tenant who left our place in a......”

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Mar 23,2021
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Emily
By: 'Joint Owners'
Mar 23,2021
0 people found
this helpful
Recently had a tenant who left our place in a mess when they left. They wanted all their deposit back. When we said no, they took us to the TDS for adjudication. We put together a brief summary of the facts and Emily Ventress at ...
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“quick professional help...”

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Oct 07,2020
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James
By: 'Lindsey'
Oct 07,2020
0 people found
this helpful
James (Pegg) could not have been more helpful. My issue was quite complex - too complex to go into here, and if I am honest I did not expect it to be resolved. But James got it all sorted for me, which involved researching and ...
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“Excellent service as always. Abdul Sikder ver......”

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Jun 25,2020
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Abdul
By: 'Mrs'
Jun 25,2020
0 people found
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Excellent service as always. Abdul Sikder very helpful, giving options and ideas for on going letting of property and future plans....
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“Chloe JONES - Sequence - Norwich...”

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Jan 10,2020
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Chloe
By: 's.'
Jan 10,2020
0 people found
this helpful
Chloe has been looking after my mothers old house which we rent out with W H Brown,.Not only does she keep me legal, [by arranging Gas certificates] and informed about whats going on but she has also been most efficient in arranging for work ...
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“Do not sell with WHBrown...”

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Nov 20,2019
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adam
By: 'Hannah'
Nov 20,2019
0 people found
this helpful
I asked WHBrown to remove my property from the market within the 14 day cancellation period, that was 2 months ago and I am still waiting for it to be removed despite having emailed and called more times than I can remember. The reason for wanting to ...
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“Student Lettings....”

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Aug 31,2019
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By: 'stacey'
Aug 31,2019
0 people found
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Very unhelpful, not responsive to telephone calls, ring backs or questions. Never been able to speak to the same person more than once, no consistency to queries, inadequate replies to questions. Would never use them again....
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“Avoid William H brown...”

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Jun 03,2019
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By: 'P.F'
Jun 03,2019
1 people found
this helpful
William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times ...
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Comment on agent fees
As mentioned above we experienced high admin fees and suffered from mistakes on documents they sent us including date and name mix ups.
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“Terrible service and extremely pushy...”

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May 01,2019
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By: 'Danielle'
May 01,2019
2 people found
this helpful
Extremely pushy to come out and value my property and to offer mortgage advice. Have later learned that the person booking the appointments for the above gain commission from this, hence the pushy nature. Also refusal from the sales team to accept offers from me ...
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Comment on agent fees
I have not used this agent myself as luckily I found out this information before using them. They charge a set fee, so are not interested in getting the best price for your property.
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“Chloe is exceptional an asset to the company...”

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Feb 19,2019
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Chloe
By: 'Bernie'
Feb 19,2019
1 people found
this helpful
I rent a property with Sequence and have the amazing and very helpful Chloe Jones that looks after the property if anything is required. I have rented the property for 6 years and love it, location is great too, I have only had an amazing experience ...
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Comment on agent fees
Good
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“horrible experience...”

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Jan 23,2019
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By: 'Julie'
Jan 23,2019
2 people found
this helpful
I contacted WH BRown in 2016 to sell my mums house as unfortunately after 60 years in her house she needed full time care .Claire at sprowston branch was fully aware of my mums illness but her and the office constantly plaqued my mum with calls , we ...
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N/
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“Reliable, professional and friendly...”

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Sep 10,2018
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Chloe
By: 'Chris'
Sep 10,2018
2 people found
this helpful
I am very happy to have Chloe responsible for matters concerning my property. Always friendly, reliable and professional. She is pragmatic and always open for suggestions on coordination and solutions concerning the smooth running of major as well as minor issues which arise....
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Comment on agent fees
These are acceptable considering the plethora of minor items that need to be dealt with, along with larger issues.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Norwich NR2 4SF



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