Complaints Procedure
If you feel the need to make a complaint regarding any issue that has occurred during the process of your communication or application with us then you will need to follow the following steps to have your complaint addressed:-
1) Please send your complaint in writing with any supporting documentation to the Assistant Branch Manager Ross Lynch –
[email protected] or send via post to 44 Buckingham Street, Aylesbury, Bucks, HP20 2LL
2) If you are not satisfied with the resolution offered/explained by Ross Lynch then you must address your correspondence in the same manner to the Director Grant Nicholls –
[email protected] or send via post to 44 Buckingham Street, Aylesbury, Bucks, HP20 2LL
3) If you are still not satisfied with the resolution offered/explained by Grant Nicholls then you must raise your case with the property ombudsman. Details can be found here:-
https://www.tpos.co.uk/consumers/completing-the-complaints-form
You will need to complete their complaint form with full details of your complaint with supporting documentation and send to:-
[email protected]
alternatively the paperwork can be sent to the ombudsman at the following address:-
The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP