98% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
Oct 15,2021
Oct 15,2021
1
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Terrible experience, bad communication, they didn't care about the tenants but just about their interest. We had the washing machine broke after just 2 weeks moved in and they took 2 months to repair it. I really don't recommend it. Never again
Don't trust them
Don't trust them
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Latest Reviews
1st Nov 2024
reviewed by 'Jose Almeida'
15th Jul 2024
reviewed by 'Adam'
30th Jan 2024
reviewed by 'Sapphire'
Opening Hours
Address
Keating Estates Ltd
427 Coldharbour Lane
Brixton,London
Greater London
SW9 8LH
020 7095 5777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £65,000 | £12,000,000 |
| Lettings | 97% | 97% | £260 | £4,680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 77 | 3 | 310 | 11 | 87 | 1 | 72 | 3 | 7 | 1 |
Areas covered
- SE5
- SW2
- SE15
- SW9
- SE22
- SW4
- SE21
- SE24
- SE27
- SW11
- SE11
- SW8
- SE17
- SW12
- SE23
- SW16
- SE4
- SW17
- SE8
- SW3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 03,2024
Nov 03,2024
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Keatings were brilliant throughout a really long and stressful sales process, partly linked to poor timing where we initially listed during peak mortgage rates, and fickle buyers changing their minds along the way. When we lost a buyer unexpectedly and were nervous about losing our ...
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Nov 01,2024
Nov 01,2024
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Sandra has been amazing on negotiating my renewal.
Thank you very much for your fast action and renewal....
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Jul 15,2024
Jul 15,2024
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I was really happy with how Keatings handled the sale of my flat in Brixton. Luisa was fantastic and gave really solid and helpful advice throughout, working extremely hard to achieve the best value for me possible. I would absolutely recommend Keatings and particularly Luisa ...
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May 21,2024
May 21,2024
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Easy to get hold of, proactive and responsive. very pleased...
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Apr 02,2024
Apr 02,2024
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David was super efficient in helping us find new tenants. He communicated well throughout the process, was proactive strategic in his approach and we were very happy with the outcome....
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Jan 30,2024
Jan 30,2024
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Feyda has been excellent in helping us with our flat hunt. She is super friendly and approachable. Feyda has helped answer all our queries quickly and made the whole process smooth and easy. We are very happy with the service provided....
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Jan 25,2024
Jan 25,2024
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I’ve had a really positive experience dealing with the Keating Estates, Herne Hill branch, and specially Feyda, who has been exceptional in handling our requests. Thank you!...
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Jan 21,2024
Jan 21,2024
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Excellent service, strategic thinker and is the most reliable agent i have ever used. I would recommend him anyone, based on our experience....
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Jan 18,2024
Jan 18,2024
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Great job from David and the team. Gave excellent advice. Found tenants quickly and efficiently. Stress-free process and the team was a delight to deal with. Highly recommend!!...
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Jan 10,2024
Jan 10,2024
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Great service - finding new tenants was dealt with promptly and efficiently - and the process was very smooth. Good job!...
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Dec 31,2023
Dec 31,2023
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Many thanks to Sandra for her friendly, polite and efficient guidance throughout my lease renewal....
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Nov 30,2023
Nov 30,2023
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Brilliant service and communication... David has helped us with lettings and has made what can seem quite a daunting and admin heavy process straightforward and stress free. Thank you!...
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Nov 28,2023
Nov 28,2023
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David Cam has provided an extremely efficient service, thank you....
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Nov 23,2023
Nov 23,2023
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Keatings Estates worked tirelessly to help sell my house in a difficult time in the market. Luisa Picciano was a breath of fresh air and very professional and i would highly recommend working with her/them....
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Oct 30,2023
Oct 30,2023
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Really Great to work with - honest and thorough! Thanks...
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Oct 22,2023
Oct 22,2023
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Keating came recommended and I can see why. Other agents were quite negative in their initial valuations but Keating evidently werent just going for a quick sale but instead wanted to get the best one too. They had several tactics and after suggesting a slightly ...
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Oct 11,2023
Oct 11,2023
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David did a very good job, very quick and proficient...
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Sep 27,2023
Sep 27,2023
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Extremely professional, responsive, detailed focused, and produces fast quality results. Can highly recommend!...
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Aug 31,2023
Aug 31,2023
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David has been great for me; knowledge, responsive and trustworthy....
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Aug 23,2023
Aug 23,2023
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David is a thoroughly professional agent and has over several years consistently impressed me with his knowledge of this sector. He is thorough, committed and ensures each project is stress free....
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Aug 21,2023
Aug 21,2023
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Beware - this agency is ridiculously petty when it comes to check out reports and will look for any opportunity to extort money from your damage deposit for completely ridiculous non-issues. Make sure you interrogate their check in and check out reports as they ...
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Aug 17,2023
Aug 17,2023
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Competent, efficient, and experienced letting agents. Keating Estates have an efficient back office infrastructure coupled with excellent staff retention. David - the principal agent I've been working with - has been letting my properties for some years. He knows the local market and the standard ...
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Aug 09,2023
Aug 09,2023
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The team at Keatings have been awesome for the entire 13 years I have been with them. Always very quick to respond to any queries I may have from time to time. They have always found me great tenants too. Great work guys!...
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Jul 31,2023
Jul 31,2023
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I have used Keating Estates for many years and highly recommend. They provide realistic valuations, know the local market exceptionally well and are very easy to work with....
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Jul 19,2023
Jul 19,2023
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They were great throughout the process, from the the initial viewings to following up in the latter stages...
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Jul 05,2023
Jul 05,2023
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David has been very efficient and competent in letting out my flat. Recommended....
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Jul 04,2023
Jul 04,2023
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Have used David Cam & Keatings team now for three years and they hace been consistently good. Great service, fast, knowledgeable, easy to deal with, and found great tenants....
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Jun 27,2023
Jun 27,2023
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Excellent service - have used David for a long time now and he has always found us excellent tenants....
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Jun 13,2023
Jun 13,2023
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Excellent service - have been with them for over 10 years as a landlord!...
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Jun 06,2023
Jun 06,2023
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David did a fantastic job, would highly recommend. Brilliant professionalism and support, very pleased with the outcome of his work...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in SW9 
Best Letting Agent in South West London 
I am sorry to hear about the experiences you have had with us. I have looked into the correspondence throughout your Tenancy and can see that the reason for the delay in having the washing machine repaired was due to the machine being within warranty and the manufacturer were working on a skeleton staff system due to just coming out of the Lockdown. I can also see that to expedite the issue we had a separate appliance engineer attend the property who had stated they could not carry out repairs as the machine was in warranty and forcing the door open on the machine would cause for the warranty to be void. I can also see that there was a missed appointment with the Manufacturer which also added to the delays in having this repaired for you.
We had attempted to have the machine repaired for you as quickly as possible, however external factors (COVID-19, Manufacturer’s skeleton staff and a missed appointment) ultimately led to its delay.
If you wish to discuss this further, please do not hesitate to contact me on 0208 299 8111 (option 4).
Kind regards,
Sonny Lofthouse
Property Manager