67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Dec 07,2012
Dec 07,2012
6
people found
this helpful
this helpful
I rented a flat from these charlatans for 12 months.The boiler was often going wrong and Fulfords/Countrywide approach to this was appalling.When i first moved in it took them a week to sort out the boiler.During the summer i had to wait over 3 weeks for them to again attend to the boiler.It took an email to the head-office before anything was done and then it was blamed on the fact that the property manager was on holiday.The last boiler incident took 4 days to rectify.At no time do they ever return a call to let you know what is happening.The boiler was over 12 years old and would regularly set off the Carbon Monoxide alarm.NO ACTION AT ALL
Theresa Benson is a terrible letting manager.I received emails saying that i was smoking in the property when i wasn't with threats of re-decoration cost.This was on a fortnightly basis and eventually led to me leaving the flat before the contracted end of the tenancy.I couldn't stand anymore harrassment and the thought of winter with a knackered dangerous boiler that failed often,combined with the appalling maintenance service.The fun really starts once you want to leave.The costs are extortinate.They are only interested in MONEY,MONEY MONEY.
I understand they are a business but frankly the customer service is possibly the worst i have ever encountered.They don't do anything unless there is a fee attached.I would avoid at any cost.They are the most expensive for the initial credit search and inventory(difficult to stomach on an un-furnished flat).Threats if you finish your initial 6 months tenancy aand then want to carry on with a monthly roll-on tenancy.£125 to re-new a lease.£25 if you miss an appointment.The list seems endless.
Everyone said that i would not get my deposit back.Surprise surprise.I get £157.00 from £700.
The flat was left spotless without any damage.
Just about to embark on Countrywides complaints procedure.Please wish me luck.
Theresa Benson is a terrible letting manager.I received emails saying that i was smoking in the property when i wasn't with threats of re-decoration cost.This was on a fortnightly basis and eventually led to me leaving the flat before the contracted end of the tenancy.I couldn't stand anymore harrassment and the thought of winter with a knackered dangerous boiler that failed often,combined with the appalling maintenance service.The fun really starts once you want to leave.The costs are extortinate.They are only interested in MONEY,MONEY MONEY.
I understand they are a business but frankly the customer service is possibly the worst i have ever encountered.They don't do anything unless there is a fee attached.I would avoid at any cost.They are the most expensive for the initial credit search and inventory(difficult to stomach on an un-furnished flat).Threats if you finish your initial 6 months tenancy aand then want to carry on with a monthly roll-on tenancy.£125 to re-new a lease.£25 if you miss an appointment.The list seems endless.
Everyone said that i would not get my deposit back.Surprise surprise.I get £157.00 from £700.
The flat was left spotless without any damage.
Just about to embark on Countrywides complaints procedure.Please wish me luck.
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Latest Reviews
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20th Nov 2020
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £315,000 | £315,000 |
| Lettings | 100% | 50% | £675 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Block Management
- Surveys
- Conveyancing
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Jul 13,2024
Jul 13,2024
0
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Currently withholding over a year's rent on my late father's property which they are managing....
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Mar 14,2024
Mar 14,2024
0
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I was delighted with the very able assistance by the leasing manager of the Exmouth branch.
Sara Scott-Hake is a consummate professional, guiding a rather confused older man through the complex (To me) process of home rental.
Should the need arise I would not hesitate ...
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Dec 18,2023
Dec 18,2023
0
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Perfect service! Sarah is able to organize a very difficult issue. I couldn’t ask better...
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Aug 17,2023
Aug 17,2023
0
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Excellent team at Fulfords Exmouth provided well thought through and realistic valuation and then helped progress our sale effectively but diplomatically for all sides and ensured it got over the line as quickly as it could. Would recommend them to anyone looking to sell....
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Jan 14,2022
Jan 14,2022
0
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We had the best experience with Kathleen in the Exmouth branch while we have been selling our flat. The communication was the most reassuring and she continually kept us up to date. The staff as a whole were pleasant and helpful and always get back ...
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Nov 20,2020
Nov 20,2020
0
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Barry Devlin and his team in Exmouth, particularly Kathleen and Gareth, were really supportive and helpful during the sales process for my house. It was a tough journey, especially with me living in Birmingham and the house in Otterton. There was building work to be ...
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Nov 28,2015
Nov 28,2015
9
people found
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Honesty, courtesy, customer care and professionalism are words that, in our bitter experience, could never be associated with Countrywide Residential Letting and their subsidiary, Fulfords Lettings of Exmouth. It is glaringly obvious that they are interested only in making money – by any means. In our ...
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What agent could do to change your mind?
Extremely high fees and will charge for just about everything, even if not done to an acceptable standard. Should have studied reviews prior to using this agent where reasonably priced and competent organisations can be found.Attached Filesnbsp;
Comment on agent fees
Extremely high fees and will charge for just about everything, even if not done to an acceptable standard. Should have studied reviews prior to using this agent where reasonably priced and competent organisations can be found.
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Aug 30,2013
Aug 30,2013
7
people found
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Where to start... 1 start is more than deserved.
Firstly, we had to chase them to pay deposits, sign papers etc just days before moving. Bearing in mind they knew we were moving from London. On arriving at 6pm to collect keys we were told we ...
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What agent could do to change your mind?
Fulfords need to hire competent staff in exmouth as their exeter branch seem so much better!! Really is just rude incompetent staff that do not careAttached Filesnbsp;
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Dec 07,2012
Dec 07,2012
6
people found
this helpful
this helpful
I rented a flat from these charlatans for 12 months.The boiler was often going wrong and Fulfords/Countrywide approach to this was appalling.When i first moved in it took them a week to sort out the boiler.During the summer i had to wait ...
read full review
read full review
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Apr 14,2011
Apr 14,2011
6
people found
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My daughter & family started renting about 6 weeks ago and they now want them out because they have a buyer and want to sell it. They are trying to introduce their own interpretations of the laws of this land. Beware! Beware! Beware! Plus they make you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
