93% lettings valuation accuracy
83% lettings fee satisfaction
Oct 07,2021
Oct 07,2021
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Wish I could leave -100,000 stars. I will never rent with X1 ever again, I will never recommend this company to anyone whether that be new landlords looking for a tenancy management company, or students looking for “nice” housing near to the University. Scam, scam, scam.
1) My neighbours smoked weed non-stop. It came through the walls, gave me awful headaches and stopped me from sleeping. X1 told me to deal with it myself and ring the police.
2) In early February 2021 I started to notice some damp on my wall and reported it immediately. Five months later it was covering my wall and had mould all over the wall too. 4 people investigated telling me 2 different stories and all that was eventually done was a repaint of the wall. It took 5 months, 4 investigations, 2 different stories of why it had happened, too many emails and phone calls for them to do a 20 minute job and repaint the wall. I dreaded going home every day to see that wall and be made to live in a mouldy flat for £166 a week with no compensation or formal apologies after the event. I'm a student nurse and had specifically said do not knock on my flat and disturb me to redecorate as I was on night shifts and sleeping through the day. I agreed a date with X1 and maintenance for my wall to be redecorated, a date when I was not on a night shift. Yet they still knocked on a day I had told them not to, ignoring my request to not be disturbed. X1 and their maintenance team are inconsiderate.
3) X1 took a very long time to get in touch about my deposit return when I moved out in August 2021. They eventually sent me an email claiming that I owed them £105 of my £200 deposit - £45 for a clean and £60 to reseal the shower. After a battle over email with Tara to get X1's evidence of what exactly needed cleaning it was finally provided, along with an image of a checklist of what did and did not need doing. On this checklist it had a tick next to “has the apartment been cleaned?” and a cross next to “does the shower need resealing”. Shot themselves in the foot there. I laughed when they sent this evidence because it shows how stupid they are and that they try to take students for idiots. A week after the initial email with Tara I had no response. I rang X1 and was told that Tara had left the company. I spoke to Sophia (Tenancy care manager) who was the one to inform me of Tara leaving the company, and asked me to re-email my evidence to Polly (Head of property management). She forwarded my email to David (Deputy regional manager) who replied and said that the dispute will be settled and I will get my full deposit back. It took nearly 2 weeks of being passed from person to person like a pass the parcel at a child's party to get through and get my money back. Very unorganised and inconsiderate.
To anyone who is living at X1 or who has signed a contract to live there: take pictures of EVERYTHING in the flat, every scratch, hair that's been left, mould in the shower and dirt on the floor, and take a walkthrough video of the flat. Do this when you move in and move out. Absolute scam of a company. Don't forget that DPS is your friend and no money can be taken from you until you and X1 both agree an amount. Be prepared to have your time wasted by X1.
4) Parcels would always be left on the floor outside the security office (security staff were next to useless so couldn't rely on them) and on top of the lockers in the post room. It took a multiple people's mail going missing and the threat of police involvement for X1 to install a new mail drop box straight in to the security office. However, even with this new instalment mail was still left on the floor outside the office and on top of the lockers in the post room. My mail went missing twice but as far as X1 are concerned it wasn't their problem.
5) Doors that are supposed to provide security with a key card were always broken. Anyone could get in to the buildings and have access to people's apartments. I reported the broken doors to both X1 and Haymarket security. Nothing was ever done.
Terrible company, waste of money/time.
1) My neighbours smoked weed non-stop. It came through the walls, gave me awful headaches and stopped me from sleeping. X1 told me to deal with it myself and ring the police.
2) In early February 2021 I started to notice some damp on my wall and reported it immediately. Five months later it was covering my wall and had mould all over the wall too. 4 people investigated telling me 2 different stories and all that was eventually done was a repaint of the wall. It took 5 months, 4 investigations, 2 different stories of why it had happened, too many emails and phone calls for them to do a 20 minute job and repaint the wall. I dreaded going home every day to see that wall and be made to live in a mouldy flat for £166 a week with no compensation or formal apologies after the event. I'm a student nurse and had specifically said do not knock on my flat and disturb me to redecorate as I was on night shifts and sleeping through the day. I agreed a date with X1 and maintenance for my wall to be redecorated, a date when I was not on a night shift. Yet they still knocked on a day I had told them not to, ignoring my request to not be disturbed. X1 and their maintenance team are inconsiderate.
3) X1 took a very long time to get in touch about my deposit return when I moved out in August 2021. They eventually sent me an email claiming that I owed them £105 of my £200 deposit - £45 for a clean and £60 to reseal the shower. After a battle over email with Tara to get X1's evidence of what exactly needed cleaning it was finally provided, along with an image of a checklist of what did and did not need doing. On this checklist it had a tick next to “has the apartment been cleaned?” and a cross next to “does the shower need resealing”. Shot themselves in the foot there. I laughed when they sent this evidence because it shows how stupid they are and that they try to take students for idiots. A week after the initial email with Tara I had no response. I rang X1 and was told that Tara had left the company. I spoke to Sophia (Tenancy care manager) who was the one to inform me of Tara leaving the company, and asked me to re-email my evidence to Polly (Head of property management). She forwarded my email to David (Deputy regional manager) who replied and said that the dispute will be settled and I will get my full deposit back. It took nearly 2 weeks of being passed from person to person like a pass the parcel at a child's party to get through and get my money back. Very unorganised and inconsiderate.
To anyone who is living at X1 or who has signed a contract to live there: take pictures of EVERYTHING in the flat, every scratch, hair that's been left, mould in the shower and dirt on the floor, and take a walkthrough video of the flat. Do this when you move in and move out. Absolute scam of a company. Don't forget that DPS is your friend and no money can be taken from you until you and X1 both agree an amount. Be prepared to have your time wasted by X1.
4) Parcels would always be left on the floor outside the security office (security staff were next to useless so couldn't rely on them) and on top of the lockers in the post room. It took a multiple people's mail going missing and the threat of police involvement for X1 to install a new mail drop box straight in to the security office. However, even with this new instalment mail was still left on the floor outside the office and on top of the lockers in the post room. My mail went missing twice but as far as X1 are concerned it wasn't their problem.
5) Doors that are supposed to provide security with a key card were always broken. Anyone could get in to the buildings and have access to people's apartments. I reported the broken doors to both X1 and Haymarket security. Nothing was ever done.
Terrible company, waste of money/time.
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Sep 07, 2023
100% agree with this. This sounds like X1 down to a T! That company is an absolute waste of oxygen on this earth. Oct 20, 2021
Hello Lucy, Thank you for taking the time to leave this review.
We are really sorry to read about your frustrations. We would welcome a phone call with you so that we can reassure you that all procedures were followed in regards to reclaiming your deposit and we are pleased that this was returned to you in full.
In regards to the building safety, we have passed your comments over to Haymarket management who are the block managers of the development for them to investigate a resolution. We are pleased to hear that the parcel chute has been a welcome solution to the problem, but would always encourage a parcel to be delivered to you when you are at home or to a safe place.
As previously stated, we look forward to the opportunity to speak with you directly over the phone. If you would like to do this, please email [email protected] to arrange a phone call with a member of our management team.
We look forward to hopefully hearing from you in the near future.
Best regards,
X1 Lettings
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Opening Hours
Address
X1 Sales and Lettings
Unit 1, Michigan Point Tower 1
Salford
Greater Manchester
M50 2HA
0161 669 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 83% | £450 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 114 | 8 | 82 | 45 | 0 | 0 | 0 | 0 | 15 | 6 |
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Hello Taiwo,
Thank you for taking the time to leave us such fantastic feedback. We are thrilled to hear about your 5-star experience with X1, and we will make sure to pass on your comments!
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Hello,
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Hello,
Thank you for bringing this to our attention, and we are sorry to hear your experience has not been up to standard.
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Hello Michael, thanks for taking the time to leave us a 5-star review. We are happy to hear about your positive experience with X1 Sales & Lettings and will be sure to pass on your feedback. ...
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Hi Mark,
We are sorry to hear that your experience with X1 has led to a 1-star review. We are looking into your review, please can you email us at [email protected] to discuss the statements made in your review.
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Sep 11,2023
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Very disappointed with the way we have been treated. Always giving us false information and one employee give us different informations from each other. We spent 2 weeks trying to rent or at least know if they will let us to rent. We we're communicating with ...
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Sep 08,2023
Sep 08,2023
1
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Completely useless company!
Never responds to emails.
Those who answer the ohoen have no idea what to do.
Managers always not available
3bweeks father signing a application I was still waiting for a response.
Waste of my time and energy....
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Sep 01,2023
Sep 01,2023
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If I could vote 0 stars, I would. The most incompetent, unprofessional letting agents I have ever comes across, and I've been renting for 10+ years. Beyond terrible at communication; if you have any queries or require any assistance good luck getting any kind of response from ...
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Aug 29,2023
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Worst place I've ever lived in ever. The management team are the worst and ignore your complaints I've spent past 9 months complaining about my neighbours who are constantly loud at stupid times I've given them proof and they still failed to do anything about it. ...
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Jul 11,2023
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Right from the get go being forced to complete the same form 10 times because they had created such an outdated inaccessible form that simply does not work on mobile phones (which the majority of people use in liu of a laptop)...
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Jul 07,2023
Jul 07,2023
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I had been struggling so much with finding a property and viewings but X1 were so helpful and kind and got back to me so quickly. Would highly recommend....
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May 10,2023
May 10,2023
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I want to show my gratitude to Shaun Ramage from X1 Lettings.
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Nov 25,2022
Nov 25,2022
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Chloe and Clare were brilliant with helping me persuade the landlord to allow me to move out and have a new tenant take over.
I’m so appreciative of how much effort and hard work they’ve put into doing this takeover for me.
Chloe ...
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Nov 25, 2022
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Thank you Katie for your lovely review and the most beautiful flowers. We are pleased that we managed to come to an agreeable resolve for all parties involved. We wish you all the best for the future, ...
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Hello,
Thankyou for bringing this to our attention, and we are sorry to hear your experience has not been up to standard, this is not the impression we like to give at X1 and we appreciate your feedback. I can assure this will be passed onto our teams in order to improve.
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Aug 01,2022
Aug 01,2022
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Very good personal service from Sarah at X1 Lettings. She always provides a quick response and really helpful to all the problem in my case.
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Aug 02, 2022
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Hello,
Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Sarah – she really is a credit to the team! I hope you have a fantastic stay with X1 ...
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Genuinely the worst letting agents. No communication from any of them. Imogen has left now, however she was the one that dealt with our tenancy and it was poorly handled from the start and after she left there was no communication from the other agents ...
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Aug 01, 2022
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Hello,
Thankyou for bringing this to our attention, and we are sorry to hear your experience has not been up to standard, this is not the impression we like to give at X1. We would please encourage you to provide us with some further detailed feedback by contacting us on [email protected]. ...
Jul 20,2022
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I dealt with Eleanor Leaver and found her to be exceptionally efficient and helpful. She provided prompt responses and followed up my queries and requests for assistance promptly. I would highly recommend X1 Lettings. Thanks Eleanor. Brendan....
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Jul 25, 2022
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Good morning,
Thank you so much for taking the time to leave this lovely review.
We are so pleased to hear that you had such a great experience with Eleanor, she really is an asset to the team. We will pass on your praises, she will be thrilled! ...
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Excellent personal service from Sarah at X1 Lettings. Consistently provides a prompt and efficient response to all communications, regardless of time of day of week…a rare commodity these days.
Many thanks Sarah!...
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Jul 01,2022
Jul 01,2022
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I am planning to sell my property. Eleanor helps me a lot as always. She coordinated with my tenants and valuation company for me. She is professional and answer my queries promptly even she was on vacation. She has enthusiasm for her work. I am ...
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Jul 01, 2022
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Hello,
Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Eleanor – she really is a credit to the team! ? ...
Jun 26,2022
Jun 26,2022
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Sarah is always very responsive to calls and emails and is able to help with all issues or queries efficiently. Would definitely recommend X1 and Sarah to other Landlords for a stress free experience :)...
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Jun 27, 2022
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Hello,
Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Sarah – she really is a credit to the team! I hope you have a fantastic stay with X1 ? ...
May 31,2022
May 31,2022
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Thanks Ali Hussain for his expert professional service. His prompt reply, to the point answer are always highly appreciated. In view of the Covid 19, It's so fortunate to have Ali and X1 Letting up holding their sincere and responsible attitude towards our landlord. Thanks again!...
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May 26,2022
May 26,2022
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I have many buy to let properties and Sarah is one of the best account managers I have ever had. Great communication, always responsive. Cannot recommend highly enough!...
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May 11,2022
May 11,2022
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Thanks to Jessica Houghton. Really impressed by her professional & prompt services. She is always quick to respond to queries and take prompt actions. Strongly recommended !...
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May 05,2022
May 05,2022
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Eleanor has been excellent throughout our dealings. She is very efficient and helpful. She has been exceptional. 5 star service. Highly recommended....
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May 04,2022
May 04,2022
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Deeply impressed by the professional & prompt services provided by Eleanor Leaver of X1! She responded to all my enquiries in a timely manner. She has quickly found a good tenant for me....
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May 05, 2022
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Good afternoon Chris,
Thank you very much for taking the time to leave us a review.
We are really pleased to hear that Eleanor has been so helpful - she is such an asset to the team!
Best wishes,
X1 Lettings ...
May 04,2022
May 04,2022
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The professional services provided by Eleanor Leaver From X1 Management is superb. Knowing that her work standard is a part of this team makes it a relief....
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May 05, 2022
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Good morning Quais,
Thank you very much for taking the time to leave us a review.
We are really pleased to hear that Eleanor has been so helpful - she is such an asset to the team!
Best wishes,
X1 Lettings ...
Apr 30,2022
Apr 30,2022
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Thank you Ali for all your hard work. Had issues with the Gateway waited near 5 years. You have worked so hard and because of you I'm staying with X1 Lettings....
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May 03, 2022
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Good morning,
Thank you very much for taking the time to leave us a review. We are really pleased to hear that you have had a great experience with Ali!
Best wishes,
X1 Lettings ...
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Tenant Fees
Overall Fees
Residentials
PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.
Students
PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
*
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:08 PM 25/11/2016 by Eve Addison
Best Letting Agent in M50 
