0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 14,2021
Oct 14,2021
0
people found
this helpful
this helpful
If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729
Comment on agent fees
I was refunded the fees as the contract agreement was illegal, though the Cloud 9 refused to comment & has cut off contact despite my following the recommended steps by the property ombudsman in addressing complaint. No procedure was supplied though I asked & I'm still waiting a response having sent evidence to Cloud ( & asking them to respond & address the issue.
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Latest Reviews
28th Sep 2023
reviewed by 'Unhappy tenant'
14th Oct 2021
reviewed by 'A'
Opening Hours
Address
Cloud9 Aspirational Property Management
The Old Chapel, 14 Fairview Drive
Redland,Bristol
City of Bristol
BS6 6PH
0117 942 3007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £700 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 28,2023
Sep 28,2023
0
people found
this helpful
this helpful
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they ...
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Oct 14,2021
Oct 14,2021
0
people found
this helpful
this helpful
If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of ...
read full review
read full review
Comment on agent fees
I was refunded the fees as the contract agreement was illegal, though the Cloud 9 refused to comment & has cut off contact despite my following the recommended steps by the property ombudsman in addressing complaint. No procedure was supplied though I asked & I'm still waiting a response having sent evidence to Cloud ( & asking them to respond & address the issue.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:58 PM 13/06/2019 by Nisha sran Nisha sran
