100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Oct 12,2021
Oct 12,2021
8
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Had a terrible check out experience with this , initially at the start of our tenancy the company was okay. They were very helpful in the beginning. But during our tenancy standards seemed to have slipped, firstly it took forever for repairs, the flat we were in had faulty electrics I think as the cooker tripped several times. It was replaced but after several emails and phone calls. Secondly the property was infested with mould, when we let Holland know they responded with they would come and paint over it . But that dosent fix the problem, we had agreed upon that over the phone but no body turned up to resolve the mould issue, we sent a few emails as we were scared it would spread to other parts of the flat but we were ignored. We had a little one in the flat and the mould effected her health, she always had a cough or flu even during the warmer months.
Thirdly, we had no help regarding utilises, the utility bills were considerably high electric cost £250 a month, I suspect the property wasn’t properly insulted or had double glazing because in winter you could see the wind blowing hard against our thick curtains and through the blinds which meant the heaters had to be on all the time but as soon as they were turned off it would be cold again. Outside was always warmer than the flat, When we raised concerns about this and possibility of checking the meter again we were ignored, they seemed to ignore phone calls or concerns raised over the phone and we had to send a few emails before we would receive responses.
Lastly, our checkout experience was horrible and I believe they took us for a ride; on the day of check out the check out officer arrived and we asked him for an extra hour as I was still in the middle of cleaning. He said this was fine but as I was cleaning he proceeded to take pictures, I thought he was taking pictures of the rooms I had finished cleaning but instead he took pictures of the mess I was in the middle of, in several pictures you can see me and my belongings and rubbish in the hallway which were ALL REMOVED before the keys were handed over to him. Sneaky sneaky tactic so it could seem as if we left the property in a terrible state. After this we were sent a large bill and claims we had damaged the property, they wanted us to pay for repainting because there were marks on the wall which is unreasonable as the majority of the marks were due to where the furniture had been against the wall and the mould we had complained about during our time in the property. And the agent at first stated we hadn’t cleaned at all then changed it to we had completed a domestic clean. We even suggested if we could go back to the property together to show them we left it in a better state than the check out inventory states but they declined and escalated the issue. We were naive enough not to take any pictures when we left the property and they used this to their advantage, it’s not fair that we should have to pay for the flat to be redecorated and professionally cleaned when it’s just scuffs and marks on the wall from furniture and we cleaned. I had been having a tough time already due to suffering a miscarriage and depression, the stress from this ordeal had just sent me over the edge. Holland property should do better, we were good tenants and we didn’t deserve this.
Thirdly, we had no help regarding utilises, the utility bills were considerably high electric cost £250 a month, I suspect the property wasn’t properly insulted or had double glazing because in winter you could see the wind blowing hard against our thick curtains and through the blinds which meant the heaters had to be on all the time but as soon as they were turned off it would be cold again. Outside was always warmer than the flat, When we raised concerns about this and possibility of checking the meter again we were ignored, they seemed to ignore phone calls or concerns raised over the phone and we had to send a few emails before we would receive responses.
Lastly, our checkout experience was horrible and I believe they took us for a ride; on the day of check out the check out officer arrived and we asked him for an extra hour as I was still in the middle of cleaning. He said this was fine but as I was cleaning he proceeded to take pictures, I thought he was taking pictures of the rooms I had finished cleaning but instead he took pictures of the mess I was in the middle of, in several pictures you can see me and my belongings and rubbish in the hallway which were ALL REMOVED before the keys were handed over to him. Sneaky sneaky tactic so it could seem as if we left the property in a terrible state. After this we were sent a large bill and claims we had damaged the property, they wanted us to pay for repainting because there were marks on the wall which is unreasonable as the majority of the marks were due to where the furniture had been against the wall and the mould we had complained about during our time in the property. And the agent at first stated we hadn’t cleaned at all then changed it to we had completed a domestic clean. We even suggested if we could go back to the property together to show them we left it in a better state than the check out inventory states but they declined and escalated the issue. We were naive enough not to take any pictures when we left the property and they used this to their advantage, it’s not fair that we should have to pay for the flat to be redecorated and professionally cleaned when it’s just scuffs and marks on the wall from furniture and we cleaned. I had been having a tough time already due to suffering a miscarriage and depression, the stress from this ordeal had just sent me over the edge. Holland property should do better, we were good tenants and we didn’t deserve this.
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Latest Reviews
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reviewed by 'Blair Ross'
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reviewed by 'Maria'
Opening Hours
Address
Holland Properties Ltd
429 Westferry Road
London
Greater London
E14 3AN
02075385554
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £730,000 |
| Lettings | 100% | 88% | £685 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 3 | 30 | 12 | 2 | 0 | 4 | 0 | 4 | 1 |
Areas covered
- E14
- N8
- E16
- DA9
- E1
- E3
- SE1
- SE16
- SE8
- SE14
- IG1
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Dec 05,2023
Dec 05,2023
0
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Anisa Choudhury and Holland Properties - AVOID
Problems since the start of the tenancy - they promised to fix but nothing has happened
Withheld deposit even though it has been past the deadline to return deposit
As I am sure you will have read previous ...
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Aug 27,2023
Aug 27,2023
2
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Hello.
‼️ WANT PEACE OF MIND? STAY AWAY.‼️
Although I informed this agency for any problem, they want to withhold my deposit. I have all the evidence with pictures, videos, emails, all up to date. They blame me for stopping the money, but the apartment was ...
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Aug 04,2023
Aug 04,2023
0
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We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%.
They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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Aug 04,2023
Aug 04,2023
0
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We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%.
They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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Aug 04,2023
Aug 04,2023
1
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Update 2023
I am changing my review from excellent to poor.
Excellent applied to the old management of Holland Properties.
Poor applies to the new management.
We have been long term tenants; since the new management took over we face delays in priority maintenance (my elderly/...
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Comment on agent fees
I do not know
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Dec 19,2022
Dec 19,2022
17
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this helpful
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Apart from other reservations, as a landlord I decided not to take things further with this company when I discovered that there was a clause in their terms and conditions which stated that:
"Upon termination of the Management services, the parties acknowledge and agree that ...
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Feb 24, 2023
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Had to read that three times to make sure that I had got it right. Astonishing!
Thanks for the warning. ...
Aug 03,2022
Aug 03,2022
0
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Susanna and the team at Holland consistently deliver first class service in managing my properties. Always readily available and prompt in handling enquiries....
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Apr 30,2022
Apr 30,2022
0
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Thank you, Susana and the team at Holland Properties. I was having problems with my previous management agency until I found Holland. Definitely giving my other properties for them to manage. Thank you, for the brilliant work getting the old problems sorted for me....
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Mar 23,2022
Mar 23,2022
23
people found
this helpful
this helpful
We had our rental property managed by Holland Properties since we purchased it in 2008, and we received a good standard of service and communication. A complete senior management change was instigated in summer 2021 and almost all the original staff left the business within a couple ...
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Sep 15, 2022
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Probably due to staff turnover.
I see that the "Head of Client Service" has now moved on after only seven months. ...
Feb 14,2022
Feb 14,2022
13
people found
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this helpful
Simply the worst estate agent I've ever dealt with:
a) They had agreed to remove a pointless cupboard in the living room and then failed to do so, preventing me moving in properly due to the amount of space taken up. They then failed repeatedly ...
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Nov 26, 2022
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Reflects my experience.
Work not carried out, lies, evasion, deception.
High staff turnover (why, I wonder?), calls not returned.
Avoid any property managed by these cowboys. ...
Oct 12,2021
Oct 12,2021
8
people found
this helpful
this helpful
Had a terrible check out experience with this , initially at the start of our tenancy the company was okay. They were very helpful in the beginning. But during our tenancy standards seemed to have slipped, firstly it took forever for repairs, the flat we were ...
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Oct 06,2021
Oct 06,2021
0
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We were in contact with Tierney, who was very helpful with the moving in process. Really smooth move-in and any questions we had were promptly answered. Would absolutely recommend!...
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Oct 06,2021
Oct 06,2021
0
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My entire move and moving in experience with Holland Properties was professional and easy,
From viewing the property to getting the keys.
Questions were answered straight away and everyone was helpful and friendly.
Regards
Cheryll...
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Sep 14,2021
Sep 14,2021
8
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this helpful
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Awful company to do any business with.
I lived in a property they managed for 8.5 years, never once late with rent and looked after the place well, which as a landlord myself I know how that's actually something of a rarity these days, this despite ...
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Jul 23,2021
Jul 23,2021
0
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Vincenzo was very helpful in finding a suitable property for my needs. He is always responsive and proactive whenever I have an issue I need help with. What I am particularly impressed with is his response speed. He may be busy with viewings but he ...
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Aug 02, 2021
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Hi Ivan, thank you very much for your words. it was a pleasue to help you. I wish you all the best!
Vincenzo ...
May 06,2021
May 06,2021
0
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Holland Properties is the regions number one property management company in the UK. I have been a long term customer for over 15 years as the team are very professional and have always been extremely helpful. I have always felt they represent my best interests and ...
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May 06, 2021
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Thank you so much Stacey, we are pleased that you are happy with our service and we have enjoyed working with you for the past 15 years ...
Jan 26,2021
Jan 26,2021
0
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Excellent agency, I got along very well with them. They are helpful and very professional. The apartment the agent showed me is very nice, there were no false promises or omitted defects....
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Jan 18,2021
Jan 18,2021
0
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The service Nick has provided has been excellent. He has always responded promptly and has always been on time with every viewing. All questions have also been answered in a timely manner....
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Jan 15,2021
Jan 15,2021
0
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Reasonably priced fee structure Limited charging for incidentals compared to other local agents. riendly staff, will respond to my requests or those of the tenant promptly and arrange services very promptly....
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Jan 15,2021
Jan 15,2021
0
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After carefully discussing my letting requirements with three firms, I selected Holland Properties. A decision I have not regretted.
The whole team at Holland Properties has been extremely helpful. From the initial consultation with Nick outlining the steps to letting, to Tierney hosting viewings and ...
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Jan 14,2021
Jan 14,2021
0
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I'm a first time buyer so was nervous about the process but was good to have Holland Properties on hand to guide me through the purchase. Nick was especially friendly and easy to reach. Thanks for your support!...
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Jan 14,2021
Jan 14,2021
0
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Holland Properties are the most thrust worthy agency on the IoD.
I’ve been their client for the past 3-4 years, letting properties and I’m also using them for a purchase of our first property in UK.
I was always able to count on ...
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Jan 14,2021
Jan 14,2021
0
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An amazing company, very professional.
Our agent Nick was super professional, quick to help with my enquires as well as to provide all the services I needed after moving in my new home....
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Dec 27,2020
Dec 27,2020
0
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I moved into a property in June, they failed to tell me the property had previously been infected with rats and mice. I still had mice in the garden in the summer which I paid to have removed professionally. I called them for to fix ...
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Dec 28, 2020
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Dear Nicola, Im not surprised at your review based on your attitude as weve tried to help with the boiler issue since yesterday, less than 24hrs ago. Id like to clarify a few things though as youre not fully telling the truth. Ill start with the mice issue, that youve never mentioned previously im assuming because the issue was dealt with long before you moved in and hasnt reoccurred. The issue was prior to us managing the property but we took care of the issue for the landlords as their previo ...
Dec 14,2020
Dec 14,2020
0
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Great service, responsive, courteous and great value. Changed over from another agency to Holland Properties and have been very happy with the service and attention. Special mention to Nick A who has been the main point of contact, always available, offers reasoned advice, able to ...
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Nov 12,2020
Nov 12,2020
0
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I have been using services from Holland Properties since 2014. Over this period I have never received anything less than excellent service from any of their team members.
What a great competent, friendly, polite and professional team.
Well done guys!!!...
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Nov 12, 2020
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Thank you for taking the time to do this review ...
Sep 14,2020
Sep 14,2020
0
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Been with Holland Properties with almost 2.5 yrs. There was not a single incident when I called them and they were not available for help. May it be a electrical appliances or may it be a small carpentry work. It was like Consider It Done from ...
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Sep 02,2020
Sep 02,2020
0
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Nick was great and very helpful, and usually responded to my texts and emails within a few hours. It was stressful having to find an apartment virtually and moving from a different country, but Nick handled my many questions very well....
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Jun 08,2020
Jun 08,2020
0
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Andy was really kind and came to help us within 5 minutes, we felt very reassured and were saved from what would have been a nightmare situation...
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Jun 08, 2020
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Thank you for your comments :-) ...
May 07,2020
May 07,2020
0
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Excellent hard working estate agents who are well experienced in their field. Very pleasant to deal with know what they are doing. Even through the lockdown, went above and beyond to help me. I will be highly recommending you to friends and family. All dealings ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:02 PM 19/08/2022 by Andre de Almeida
