50% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Oct 09,2021
Oct 09,2021
0
people found
this helpful
this helpful
From the outset, Warren and Jo appeared friendly, honest and reasonable. I listed my property with them as I had originally bought the house via them and they are pretty well known for selling similar starter homes. Warren was keen, chased me up, and was able to provide lots of information about the market.
I had asked a couple of other agents to value the property but was displeased by their behaviour. One of them was quite patronising and rude, and the other one directed his replies to my questions to the person he assumed was the 'man of the house' despite me making it clear that the house was owned and being sold solely by me.
Getting it on the market was pretty quick, the photos were good and showed the property well. The description was fairly accurate and I was happy with it after making some amendments.
Viewings were organised and supervised by the agents, as a matter of course, which was very helpful in securing a buyer within a matter of days, and this allowed me to leave the sale in their hands without too much of my time taken. Communication about viewings and prospective buyers was provided promptly, automatically. Calls about offers were made quickly.
I was less pleased with communication once the sale had been agreed. The sale took about five months, and it was a chain free purchase with a first time buyer. I found that progress was at a snails pace and I was constantly having to chase. My solicitors were left waiting, repeatedly by the buyers solicitor. I was paying council tax etc for several months for a practically empty property, which left me wasting money unnecessarily. My own chain free purchase before putting the house on the market took seven weeks because I was proactive, and this was earlier at the height of the pandemic.
I won't name names online, but the person responsible for guiding the sale and communicating with me and the buyer came across as quite curt and abrupt in emails. Telephone calls were frustrating as I felt constantly spoken over, interrupted and patronised. I am fairly knowledgeable about the house buying process but I was 'educated' on simple things in a condescending manner. It felt that the assumption was that I was uneducated and needed simple things explaining to me, which is an unhelpful standpoint. I asked that both solicitors were chased for updates and I was told in an email "you can also contact your solicitor yourself". This was rude and unnecessary. Of course I can contact them myself, but why can't I request the agents I am paying for sales progression to do this on my behalf? If I wanted to chase endlessly, I would be an estate agent, and I'd expect to be paid for my time!
I would recommend a softer and kinder/friendlier approach, with some genuine sincerity, otherwise it irritates and alienates people. Estate agents get a rough time from people generally, but I can understand the perception after viewing >100 houses over the last year and negotiating offers on several. It doesn't take much extra time to be patient and let people speak during a telephone call, and it doesn't take long to write a polite and friendly email.
Overall
4.5/5 for achieved sale price (exceeded the list price, which I thought was a little low)
4.5/5 for initial marketing/comms
1/5 for sales progression (very slow)
3/5 for post offer communication
I had asked a couple of other agents to value the property but was displeased by their behaviour. One of them was quite patronising and rude, and the other one directed his replies to my questions to the person he assumed was the 'man of the house' despite me making it clear that the house was owned and being sold solely by me.
Getting it on the market was pretty quick, the photos were good and showed the property well. The description was fairly accurate and I was happy with it after making some amendments.
Viewings were organised and supervised by the agents, as a matter of course, which was very helpful in securing a buyer within a matter of days, and this allowed me to leave the sale in their hands without too much of my time taken. Communication about viewings and prospective buyers was provided promptly, automatically. Calls about offers were made quickly.
I was less pleased with communication once the sale had been agreed. The sale took about five months, and it was a chain free purchase with a first time buyer. I found that progress was at a snails pace and I was constantly having to chase. My solicitors were left waiting, repeatedly by the buyers solicitor. I was paying council tax etc for several months for a practically empty property, which left me wasting money unnecessarily. My own chain free purchase before putting the house on the market took seven weeks because I was proactive, and this was earlier at the height of the pandemic.
I won't name names online, but the person responsible for guiding the sale and communicating with me and the buyer came across as quite curt and abrupt in emails. Telephone calls were frustrating as I felt constantly spoken over, interrupted and patronised. I am fairly knowledgeable about the house buying process but I was 'educated' on simple things in a condescending manner. It felt that the assumption was that I was uneducated and needed simple things explaining to me, which is an unhelpful standpoint. I asked that both solicitors were chased for updates and I was told in an email "you can also contact your solicitor yourself". This was rude and unnecessary. Of course I can contact them myself, but why can't I request the agents I am paying for sales progression to do this on my behalf? If I wanted to chase endlessly, I would be an estate agent, and I'd expect to be paid for my time!
I would recommend a softer and kinder/friendlier approach, with some genuine sincerity, otherwise it irritates and alienates people. Estate agents get a rough time from people generally, but I can understand the perception after viewing >100 houses over the last year and negotiating offers on several. It doesn't take much extra time to be patient and let people speak during a telephone call, and it doesn't take long to write a polite and friendly email.
Overall
4.5/5 for achieved sale price (exceeded the list price, which I thought was a little low)
4.5/5 for initial marketing/comms
1/5 for sales progression (very slow)
3/5 for post offer communication
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £100,000 | £325,000 |
| Lettings | 0% | 50% | £440 | £440 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 1 | 0 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 09,2021
Oct 09,2021
0
people found
this helpful
this helpful
From the outset, Warren and Jo appeared friendly, honest and reasonable. I listed my property with them as I had originally bought the house via them and they are pretty well known for selling similar starter homes. Warren was keen, chased me up, and was ...
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Sep 19,2021
Sep 19,2021
0
people found
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We bought our house in Dewsbury earlier on this year. We went to their branch to make the offer on the house official. We looked wet and windswept, and they were very rude... that is, until they realised how much ready cash we had, having ...
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Apr 21,2021
Apr 21,2021
1
people found
this helpful
this helpful
Absolutely appalling service from these people, they want to see if you got the money before they even entertain you for a viewing, I'm a successful business owner, I have three car showrooms around the country and they want to see my bank statement for ...
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Feb 22,2018
Feb 22,2018
3
people found
this helpful
this helpful
Changed our minds about selling our house with W H Brown, was told over the phone we would receive a full refund (as we had service no services from them, cancelled within days) only to be told via email one week later that they had ...
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Comment on agent fees
fees are high compared to others
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Jan 09,2018
Jan 09,2018
0
people found
this helpful
this helpful
I rented through Browns and generally found communication lacking. However when I left and needed help to get my deposit back, Mark was incredibly helpful sorting everything. He emailed me regularly and always did what he promised, chasing things up. Always polite and helpful. I ...
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Comment on agent fees
Average
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Jul 04,2016
Jul 04,2016
2
people found
this helpful
this helpful
Do not Rent ,Buy with William h brown in Dewsbury or Wakefield and sequences in Liverpool customer service is poor all for the landlord's not the Tennant's. Had to live in a damp detached bungalow for 3 year every thing was done on the cheap cheap ...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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