Bourne Estate Agents
Guildford, GU1
3.8/5, 44 reviews
66% recommended
0% lettings valuation accuracy
43% lettings fee satisfaction

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“Nearly made me & children homeless!...”

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Oct 08,2021
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By: 'Single mother of 2'
Oct 08,2021
3 people found
this helpful
We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete in September. The agent said they would not tell the buyer that my completion date was not until December so as not to frighten her off. I thought this was unprofessional and could put her in an awkward position with her rental property and plans and said she should be told. The agent asked me if I would vacate the property early to secure the sale to which I said absolutely not, there was no possible way I could or would do this, it was a very strong and hard NO. My ex husband offered me a reduction in his legal fees payable by me to cover my rent if I moved early however this offer was insultingly pitiful and would not have covered moving costs and even 1 month's rent and deposit, never mind the 3 months required plus associated costs and hassle. I declined the offer and said there was absolutely no chance at all that I would be vacating early but that I would vacate on completion of my onward purchase. The agent then said that in that case our buyer had pulled out of the sale and our chain had collapsed. I tried for a week to contact the agent to discuss remarketing only to be told the agent dealing with it was in meetings or out of the office. I then received the contract to sign from my solicitor. I questioned why I was being asked to sign the contract when the buyer had pulled out only for my ex husband to say she hadn't and that they were intending to complete in 8 working days time and I was expected to leave. I own the house jointly with my ex, I am a single mother with 2 children and am on an extremely low budget, this would have been entirely impossible and caused me and my children huge stress, anxiety and upset. I contacted the agent to ask why the sale was progressing given the situation and why I hadn't been told only to be told it was not their problem. I then spoke to the buyer who said that she knew my ex husband had offered me money to cover my rent, which she could only have known from Bourne. This was a private arrangement which should not have been disclosed to her. My ex husband also had a lot of information about my onward purchase which I had made clear was not to be disclosed to him given his long history of abuse towards me. I cannot prove this came from Bourne but it would have taken a lot of underhand sneaky behaviour for him to find these details out on his own and I would not be surprised if it did indeed come from Bourne. My ex husband also told me that the agent was looking for a suitable place for me to rent and was going to arrange it, without any agreement or participation from me as if I would just be relocated and sent the bill against my will and without my even approving the new place or knowing it was happening. The relationship between the agent and myself has now broken down entirely and communication is no longer possible or desired but their behaviour in this has been appalling. I had to make an urgent application to court for an emergency hearing which has cost me over £1000 I do not have. This should have been a very simple process with clear and timely communication and honesty, and instead has become a living nightmare causing insurmountable stress and upset, significant unnecessary expense and incredible acrimony all around and was entirely avoidable. I do not know what exactly they though they were doing or how this would ever be in any way acceptable behaviour but this needs addressing and potential clients should be warned. Choosing Bourne was a horrible decision I regret entirely.
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Latest Reviews

View all Reviews 44
25th Jan 2023
reviewed by 'jody dobson'
“thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors ......”
30th Dec 2022
reviewed by 'GS'
“Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with ......”
25th Sep 2022
reviewed by 'Disappointed'
“Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults ......”
8th Oct 2021
reviewed by 'Single mother of 2'
“We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete ......”
17th Jun 2021
reviewed by 'Dawn Hewitt'
“Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being ......”
2nd Mar 2020
reviewed by 'Katie'
“We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bourne Estate Agents
5a Trinity Gate, Epsom Road
Guildford
Surrey
GU1 3JT
01483 458 337

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 43% £1,100 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 8 16 5 6 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Alton, GU34
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“thanks for the work guys...”

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Jan 25,2023
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David
By: 'jody dobson'
Jan 25,2023
0 people found
this helpful
thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. ...
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“Great service by Tom, Jim and David, where al......”

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Dec 30,2022
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David
By: 'GS'
Dec 30,2022
0 people found
this helpful
Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with the seller. I would recommend Bourne Estate Agents in Guildford...
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“Seemed nice and helpful at first but turned out to ......”

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Sep 25,2022
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By: 'Disappointed'
Sep 25,2022
0 people found
this helpful
Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults with the the house. Getting the deposit back has been a nightmare and they are very bad at replying...
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By: David Taylor
Sep 24, 2022
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Thank you for taking the time to share your comments. If you could call me on 01483 458 338 and i would be happy to hear more detail surrounding your comments above. ...

“Nearly made me & children homeless!...”

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Oct 08,2021
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By: 'Single mother of 2'
Oct 08,2021
3 people found
this helpful
We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete in September. The agent said they would not tell the buyer that my completion date was not until December so as not to frighten her ...
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“Jon Bright was excellent, he kept me updated ......”

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Jun 17,2021
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Jon
By: 'Dawn Hewitt'
Jun 17,2021
0 people found
this helpful
Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being friendly Only Jon and Marc did viewings and always gave constructive feed back. I would recommend Bourne if you want a great service...
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“We bought a house a number of years ago throu......”

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Mar 02,2020
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David
By: 'Katie'
Mar 02,2020
1 people found
this helpful
We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As a result, when we recently decided to sell a rental property, we contacted them for help. It only took 6 weeks from the day we engaged ...
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“We were so impressed with Bourne in a difficu......”

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Nov 08,2019
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Ross
By: 'Naomi'
Nov 08,2019
0 people found
this helpful
We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute. Bourne were communicative, honest and incredibly helpful. Their after sales team were outstanding easily contactable, polite and friendly even when I was ...
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By: Ross Attwood
Nov 11, 2019
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Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved so quickly after the initial buyer withdrew, regards Ross & the team ...

“Wanna get stuff done? Go to Bourne...”

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Oct 14,2019
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Ross
By: 'matt'
Oct 14,2019
0 people found
this helpful
Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team. Expert, efficient and responsive. In a tough market they have cool heads and get it done....
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“Avoid...”

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May 30,2019
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By: 'Leslie'
May 30,2019
2 people found
this helpful
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they ...
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Comment on agent fees
Almost £800 fees.
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By: David Taylor
May 30, 2019
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Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

“As part of my job, I sell and buy at ......”

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Aug 25,2018
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By: 'Hosein'
Aug 25,2018
14 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
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Comment on agent fees
They charge the standard rates.
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By: Dominic Bruneau
Jun 26, 2018
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Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

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Jun 29,2018
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James
By: 'James'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
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Comment on agent fees
Competitive fee structure
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“AVOID at all costs!...”

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Jun 19,2018
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By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
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Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
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By: David Taylor
Jun 20, 2018
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Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent...”

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Apr 20,2018
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James
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
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“I not reccomend this agency. They take very long time ......”

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Dec 29,2017
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By: 'Andrea'
Dec 29,2017
3 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
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Comment on agent fees
Bad
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“Bourne, and in particular James, were superb throughout a challenging ......”

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Nov 27,2017
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By: 'Wayne'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
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“As the old saying goes, you only know how good ......”

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Oct 26,2017
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By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
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“AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to ......”

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Oct 18,2017
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By: 'Oliver'
Oct 18,2017
3 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
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Comment on agent fees
Overpriced
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“I have been actively investing in the Guildford property market ......”

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Sep 29,2017
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By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
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Comment on agent fees
Very reasonable and good value.
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“Great personalised service. David & Anne did a great job and ......”

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Sep 29,2017
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Anne
By: 'Justin'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
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“I have just sold my property in Guildford and cant ......”

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Sep 28,2017
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By: 'Tom'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
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“We recently sold our property through Bourne Estate Agents in ......”

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Aug 15,2016
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By: 'Paul'
Aug 15,2016
10 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and ...
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By: Ross
Aug 15, 2016
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Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...

“Terrible customer service and they would never provide assistance regarding ......”

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Nov 10,2015
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Damian
By: 'Anna'
Nov 10,2015
9 people found
this helpful
Terrible customer service and they would never provide assistance regarding any issues which we all had to arrange with the landlord in the end. The whole point of going to an agency is that it gives you peace of mind and you dont have to ...
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By: Managing Director
Nov 10, 2015
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I am trying to deal with the above comments and must stress at this point that no complaint has been made to the offices to deal with. Furthermore Damian Hartigan does not deal with customers so I am not sure why his name has been mentioned. Finally if the tenant has been put in contact with the landlord it will because the agreement is for Let Only service and we are not managing the property. As with any issues we are happy to investigate fully and assist where possible in finding a solution b ...

“I never knew Bourne agency would change so drastically after ......”

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Jul 21,2015
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Lisa
By: 'Vishal'
Jul 21,2015
12 people found
this helpful
I never knew Bourne agency would change so drastically after signing the contract for a year. I am an international student and I had rented 52 printing house square from Bourne agency. The day I entered the flat there were two issues in the flat which ...
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What agent could do to change your mind?
The agency is careless and is making false claims in my absence.
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“We will never use them again, won't recommend them to ......”

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Jun 24,2014
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By: 'ex-tenant'
Jun 24,2014
7 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
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“My dealings with Bourne have been very good. I called ......”

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May 24,2013
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Ross
By: 'Ana'
May 24,2013
11 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he ...
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“Our house was with another Guildford agent for 3 months. We ......”

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May 01,2013
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By: 'JBS'
May 01,2013
12 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the ...
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“Polite and friendly service by all of the team, who ......”

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Apr 26,2013
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David
By: 'Mark'
Apr 26,2013
12 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
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“David Lowther was really supportive with my recent house purchase. ......”

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Apr 14,2013
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David
By: 'Cerys'
Apr 14,2013
16 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne's stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard ...
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“Ross was excellent. My tenants served notice towards the end ......”

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Apr 10,2013
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Ross
By: 'Mike'
Apr 10,2013
15 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure ...
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“I reported damp and mould in the flat on the 20......”

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Mar 25,2013
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Cristina
By: 'Marco'
Mar 25,2013
21 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful ...
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What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
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By: Marco Calhorda
Apr 09, 2013
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Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda ...
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