100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
88% lettings fee satisfaction
Oct 04,2021
Oct 04,2021
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AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS!
Where do I start? If I could give 0 I would.
We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls would be painted, all the repairs would be done and not to worry, it will all be sorted by the time we move in (which was in 10 days time). We reiterated this would all be fixed and professionally cleaned due to COVID and Joshua on the Wimbledon branch said Yes!
We asked to see the property again close to the move in date, and we’re told we weren’t able to due to repairs and painting taking place. We asked again and same response. On the day of moving in, we were told to pick up the keys from the office due to short staff and no one would assist us.
We collected and entered the house and soon realised why… NOTHING had been done. Full of lies. On top of that was a serious breach of Covid, nothing cleaned, dust and filth everywhere (I’m talking your socks would turn brown with filth). A dirty used mattress lay in the middle of the living room. Cupboard had old condensation bags with marks on it. The stairs had an odour, and a USED bin in the toilet with OLD sanitary towels, hair and tissues sitting.
The kitchen sink was blocked and we had to wash dishes in the bathroom sink. The toilet seat completely broken, the shower broken and not suitable for personal hygiene, the heavy duty glass shower door fallen of the hinges and hazard risk as it fell on my father. The back garden fence was completely broken and exposed, the front patio door was broken, the toilet lock broke while I was in it. Cobwebs everywhere inside, black dirty around the windows etc. Carpet had black marks all over it. No carbon monoxide or smoke alarm. Countless things and I could keep going on. It was then passed onto Sutton branch as it clearly seems Joshua was not assed to help and had completely deceived us.
Please look at the pictures and tell me if this was repaired and professionally cleaned?! They even tried to tell us the carpet was professionally cleaned!!!!! This is where Arran then picks it up.
Did Haart help? No. Did we email/call every single day for 15 days until I threatened to take it legally (which I will be doing!) as they had completely violated housing act, and only then did they pass it onto the Landlord. The landlord then got in touch and told us that Arran at Haart had not even informed them for 9 days that there were issues and they had only found out now. They sent round a professional cleaning company once I kicked up a fuss and called the citizen bureau who told us they did not know how we were still there…
It’s shocking such a property was handed over in the state that it was. Even more shocking the lack of service. Images attached as proof.
Disgusting service from Joshua- he is extremely unprofessional. Minimal help from Arran - AVOID AVOID AVOID.
Where do I start? If I could give 0 I would.
We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls would be painted, all the repairs would be done and not to worry, it will all be sorted by the time we move in (which was in 10 days time). We reiterated this would all be fixed and professionally cleaned due to COVID and Joshua on the Wimbledon branch said Yes!
We asked to see the property again close to the move in date, and we’re told we weren’t able to due to repairs and painting taking place. We asked again and same response. On the day of moving in, we were told to pick up the keys from the office due to short staff and no one would assist us.
We collected and entered the house and soon realised why… NOTHING had been done. Full of lies. On top of that was a serious breach of Covid, nothing cleaned, dust and filth everywhere (I’m talking your socks would turn brown with filth). A dirty used mattress lay in the middle of the living room. Cupboard had old condensation bags with marks on it. The stairs had an odour, and a USED bin in the toilet with OLD sanitary towels, hair and tissues sitting.
The kitchen sink was blocked and we had to wash dishes in the bathroom sink. The toilet seat completely broken, the shower broken and not suitable for personal hygiene, the heavy duty glass shower door fallen of the hinges and hazard risk as it fell on my father. The back garden fence was completely broken and exposed, the front patio door was broken, the toilet lock broke while I was in it. Cobwebs everywhere inside, black dirty around the windows etc. Carpet had black marks all over it. No carbon monoxide or smoke alarm. Countless things and I could keep going on. It was then passed onto Sutton branch as it clearly seems Joshua was not assed to help and had completely deceived us.
Please look at the pictures and tell me if this was repaired and professionally cleaned?! They even tried to tell us the carpet was professionally cleaned!!!!! This is where Arran then picks it up.
Did Haart help? No. Did we email/call every single day for 15 days until I threatened to take it legally (which I will be doing!) as they had completely violated housing act, and only then did they pass it onto the Landlord. The landlord then got in touch and told us that Arran at Haart had not even informed them for 9 days that there were issues and they had only found out now. They sent round a professional cleaning company once I kicked up a fuss and called the citizen bureau who told us they did not know how we were still there…
It’s shocking such a property was handed over in the state that it was. Even more shocking the lack of service. Images attached as proof.
Disgusting service from Joshua- he is extremely unprofessional. Minimal help from Arran - AVOID AVOID AVOID.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £320,000 | £320,000 |
| Lettings | 83% | 88% | £550 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 11 | 4 | 2 | 0 | 1 | 1 | 2 | 4 |
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May 28,2023
May 28,2023
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Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange a viewing and even get a call back! A whole week went by and no update, the result of it all was I missed out ...
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Jan 10,2023
Jan 10,2023
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Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they treat you like crap the way through! Been waiting since October 2022 to get my deposit back an all they do is lie to you every ...
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Nov 02,2022
Nov 02,2022
1
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Ria made the whole process easy and stress free!
She explained everything I needed to know and ensured everything was sorted within the needed timeframe. Thanks very much Ria!...
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Apr 29,2022
Apr 29,2022
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Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional manner!...
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Feb 10,2022
Feb 10,2022
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Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants working with them just for few months he makes my family feeling confident and happy.Highly recommend Arren so professional and polite,Haart can be ...
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Jan 12,2022
Jan 12,2022
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I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent property manager, always willing to discuss problems to find the right solution and ensuring both landlord and tenants are happy....
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Oct 04,2021
Oct 04,2021
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AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS!
Where do I start? If I could give 0 I would.
We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls ...
read full review
read full review
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Jul 22,2021
Jul 22,2021
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We finally found a home through Haart Lettings in Sutton. Joshua Gultig and Thanzil Uddin have always been very polite, friendly and helpful. They showed immense patience to understand our needs as new arrivals from Hong Kong. Haart Lettings is fortunate to have them as ...
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May 14,2021
May 14,2021
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Very reliable and professional service from letting negotiator Thanzil..process was made simple and very much within shedule. Communications was also on point and everything explained, also constant updates regarding the process....
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May 14,2021
May 14,2021
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Highly recommend the letting agent Thanzil - very reliable, consistent and worked hard to fast-track the letting process for me. Was also very helpful in answering all my questions - thanks so much!!!...
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Feb 23,2021
Feb 23,2021
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I will recommend, The Haart estate agents team (Sutton, Surrey) and specifically Lee Archer to every one.
He is a true professional and a genuinely amazing guy. I do know its not always smooth and easy to move out but Lee Archer definately made it ...
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Nov 12,2020
Nov 12,2020
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I would avoid Haart and rent elsewhere - you will thank me later. I lost two weeks worth of rent after the landlord refused to let me back in the house after a vacation! Haart didn't want anything to do with the situation even though ...
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Nov 18,2019
Nov 18,2019
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Had a really great experience with the letting agent Nahid Chowdhury as he was able to help us find a property that fitted with the idea of a house were looking for....
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May 31,2019
May 31,2019
1
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So disappointing, they were so enthusiastic at the start which is why I appointed them. The photographs once they had sorted them out were very good. Initially 21 of the same room went on line which took sometime to sort out. From then on it went ...
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Comment on agent fees
Higher than most
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Nov 06,2018
Nov 06,2018
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Entire Sutton team is very professional and highly skilled. Excellent comunication and fantastic customer service.
Especially Caludio. I had a masisve pleasure to co-operate with him when looking for a property. His great attitude and positive energy make whole process nice and smooth.
Highly Recommended...
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Nov 06,2018
Nov 06,2018
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Emmanuel Okeke has been very efficient in managing two problems in our flats in Sutton. I was particularly impressed that he kept in touch and updated us with the progress....
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Comment on agent fees
good
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Mar 28,2018
Mar 28,2018
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We purchased our first home through Haart Sutton and have received excellent service. The team at Sutton were always available to help us with any queries we had and kept us updated at all times. A special thanks to Tarek Terfani who was our main ...
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Sep 09,2017
Sep 09,2017
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Duaquarne is very passionate about his job, he takes pride in doing his job. Always willing to help and offer that extra mile to his clients. Always smartly dressed and very respectful young man. Haart you are blessed to have Duquarne as one of your ...
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Comment on agent fees
Bad
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Sep 08,2017
Sep 08,2017
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I have been very impressed with the service I received from Haart, Sutton, in particular with Duquarne. I submitted a viewing request on line and early the next morning he emailed and phoned me to discuss my requirements. He said he would call by the ...
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Comment on agent fees
Similar to other agency's.
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Mar 29,2017
Mar 29,2017
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After trying an online agent for a month, Haart came across to let my property. The staffs were polite and have a professional conduct. Their fees were little too high compared to other agents but found a tenant within two weeks of adverting the property. ...
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Mar 06,2017
Mar 06,2017
3
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One word - Unprofessional.
from the moment we walked through the door, they were all over us. until we agreed to buy one of the flats, they then dropped there attention immediately. We had problems from the very beginning - after paying for the survey ...
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Mar 06, 2017
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Hi there,
We're extremely sorry to hear about the poor ordeal you've been having with our Sutton branch. We would like to investigate these issues further. If you wouldn't mind could you please email these details into our help team at [email protected] so we can investigate.
Thank you,
Regards
Ross ...
Feb 17,2017
Feb 17,2017
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Really impressive, and hard working team , specially Duquarne, he is very helpful and impressive.
I would definitely recommend this agent....
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Feb 20, 2017
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Hi Irfan,
Thank you for your kind review of our Sutton branch. We're pleased to hear they delivered an impressive and helpful service, and that they worked hard for you. We will pass this feedback on.
Regards
Ross ...
Oct 23,2016
Oct 23,2016
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Quite impressed by the service I get from the Sutton team led by Sophie.
-Their attention to detail and explicit emails always makes things easier to understand and follow-up correspondences a mere formality.
I truly enjoy working with them....
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Comment on agent fees
GOOD
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Oct 25, 2016
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Hi Joseph,
We're pleased to hear the Sutton branch provided you with an impressive service. We will pass this feedback on.
Regards
Ross ...
Oct 18,2016
Oct 18,2016
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Sophie was really helpful. She did everything she could to help me find what i was looking for and even more....
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Oct 10,2016
Oct 10,2016
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Katie was polite, professional and friendly. She seemed to take a real interest, in finding me the perfect property. Because of this, I would highly recommend Haart Sutton, to anyone looking to rent a property in this area....
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Oct 10, 2016
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Hi Natalie,
Thanks for your review of our Sutton branch. We're pleased to hear they provided a polite, professional and friendly service. We will pass this feedback on.
Regards
Ross ...
Oct 04,2016
Oct 04,2016
0
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great guys, they were helpful and made the process very easy for me. i haven't used an agent before but i will do from now on...
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Comment on agent fees
worth the money
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Oct 04, 2016
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Hi Sam,
Thanks for you kind review of our Sutton branch. We're pleased to hear they provided a helpful and easy process throughout. We will pass this feedback on.
Regards
Ross ...
Jun 17,2016
Jun 17,2016
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Since the start of my journey with Haart I have been nothing short of impressed. They arrived to the valuation on time and when I expressed this was my first time selling Haart of Sutton have been there with advise on each step of the ...
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Dec 23,2015
Dec 23,2015
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Unprofessional is not a strong enough word.
They show a total disconsideration for their customers.
They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine.
We asked for 2 weeks for a proper viewing. ...
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Jan 13, 2016
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Hi there,
We're sorry to hear about this! Could you please forward all the details to [email protected] and we can look into this for you.
Regards,
Ross ...
Oct 12,2015
Oct 12,2015
1
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Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
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What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
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Nov 10, 2015
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Hi,
We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...
Aug 31,2014
Aug 31,2014
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Michael Donnelly was helpful, friendly, and with his associate Jordan, kept me well informed throughout the sales transactions.
I would also like to mention the way that you managed my property whilst renting it out, for the last nine years, which concerns all of the ...
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Comment on agent fees
Considered them higher than expected, bearing in mind that you are acting for me as sole Agents. I was quoted at ‚£6,600, and I did not realise this was excluding VAT.
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Sep 17, 2014
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Thank you very much for taking the time to write this review. We are really pleased to hear about your experience over the years and to hear about the service you have received from our branch.
All the best,
Melanie Smith, Customer Relations Manager ...
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Last updated at 9:13 AM 05/10/2016 by Daniel Jones
Best Letting Agent in SM1 
Best Letting Agent in Sutton 
