71% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
Oct 01,2021
Oct 01,2021
1
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The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS.
I originally left a glowing review as I was asked to leave one by one of the agents prior to moving into the flat that we have stayed in for the last six months. As soon as we moved in that's when the issues and lies became apparent, I hesitated to change my review to minimize further problems but now we have (half) of our deposit back I can reveal the truth to hopefully warm people about this agency.
I am sure Doorknobs will come back with counter points to the issues I have listed below but I can assure everyone that I have email records and photos that can prove all of the below points. I will be reaching out to various legal governing bodies to see if any of our rights were violated.
Issue/Lie 2. Rats. Rats. Rats. We were sold the flat based on an outside area that could be used for hanging washing etc. The area was completely infested with rats of multiple sizes. Daily rats would be running past our door (the kitchen). When I called the agency to say I wanted out they threatened me with a CCJ and said that they did not need to inform me that there were rats at the property and it was my job to recognise this. A rat trap magically appeared on the day we moved in. The rat guy was eventually sent out and he said they had known about this problem for ages in this area. The area was consistently covered in Pidgeon mess as well, basically vermin everywhere which made the area not only unusable but a health and safety hazard.
Issue/Lie 2. They told us that virgin internet was available and installed, this was not true, nothing was installed and when we called virgin out they explained that they were not allowed to install to a basement flat. We ended up having to use our phone wifi which had barely any signal. As web developers this had a massive impact on our work. I have emails where I was specifically told that virgin wifi would be available. Lies.
Issue 3. Electricity issues. The flat we stayed in was very small studio (literally one room and a small toilet/shower room). The agency told us that it was with British gas, we called British gas and they didn't have our property on the system anywhere. Eventually we gave the supply number to British gas and they set us up. A concern that we raised prior to moving in was that electric or storage heating would be expensive and they assured us that this was not the case and the heaters would be cost effective (I have an email to prove this). Once we got up and running the first bill was £350. That's right £350 for a tiny studio flat and we barely turned the heater on. We raised this as an issue with them, there were 2 other flats and a shop above and we thought that it might be hooked up wrong. We had absolutely no support at all so in the end we ended up switching the heating off, luckily for us it was coming up to the summer so the bills were less without the heating although still amounted to the average cost of a 3 bedroom detached house.
Issue 4. We only got half of our deposit back at the end. In-fact when we dropped the keys off at the agency the agent even said 'Thanks we will let you know what we find'. Like they were planning to charge us before they even checked. I have lived in many places and I have never had so much of a deposit taken, not even close. Repainting 3 walls etc. Ridiculous and petty.
I am going to stop now as it feels pretty negative to have to write this, I literally never leave reviews especially negative ones but this agency has left me no choice, I don't want anyone else to fall victim to their horrendous customer service and disingenuous business practices.
Oh and one more thing. I had to lead pretty much everything, I literally had to remind the agent to send me the contract through to sign. Once again I have proof of this, I am positive that the landlord would go out of his mind if he knew.
Please everyone, for your own sanity, avoid Doorknobs in Tunbridge wells at all costs.
I originally left a glowing review as I was asked to leave one by one of the agents prior to moving into the flat that we have stayed in for the last six months. As soon as we moved in that's when the issues and lies became apparent, I hesitated to change my review to minimize further problems but now we have (half) of our deposit back I can reveal the truth to hopefully warm people about this agency.
I am sure Doorknobs will come back with counter points to the issues I have listed below but I can assure everyone that I have email records and photos that can prove all of the below points. I will be reaching out to various legal governing bodies to see if any of our rights were violated.
Issue/Lie 2. Rats. Rats. Rats. We were sold the flat based on an outside area that could be used for hanging washing etc. The area was completely infested with rats of multiple sizes. Daily rats would be running past our door (the kitchen). When I called the agency to say I wanted out they threatened me with a CCJ and said that they did not need to inform me that there were rats at the property and it was my job to recognise this. A rat trap magically appeared on the day we moved in. The rat guy was eventually sent out and he said they had known about this problem for ages in this area. The area was consistently covered in Pidgeon mess as well, basically vermin everywhere which made the area not only unusable but a health and safety hazard.
Issue/Lie 2. They told us that virgin internet was available and installed, this was not true, nothing was installed and when we called virgin out they explained that they were not allowed to install to a basement flat. We ended up having to use our phone wifi which had barely any signal. As web developers this had a massive impact on our work. I have emails where I was specifically told that virgin wifi would be available. Lies.
Issue 3. Electricity issues. The flat we stayed in was very small studio (literally one room and a small toilet/shower room). The agency told us that it was with British gas, we called British gas and they didn't have our property on the system anywhere. Eventually we gave the supply number to British gas and they set us up. A concern that we raised prior to moving in was that electric or storage heating would be expensive and they assured us that this was not the case and the heaters would be cost effective (I have an email to prove this). Once we got up and running the first bill was £350. That's right £350 for a tiny studio flat and we barely turned the heater on. We raised this as an issue with them, there were 2 other flats and a shop above and we thought that it might be hooked up wrong. We had absolutely no support at all so in the end we ended up switching the heating off, luckily for us it was coming up to the summer so the bills were less without the heating although still amounted to the average cost of a 3 bedroom detached house.
Issue 4. We only got half of our deposit back at the end. In-fact when we dropped the keys off at the agency the agent even said 'Thanks we will let you know what we find'. Like they were planning to charge us before they even checked. I have lived in many places and I have never had so much of a deposit taken, not even close. Repainting 3 walls etc. Ridiculous and petty.
I am going to stop now as it feels pretty negative to have to write this, I literally never leave reviews especially negative ones but this agency has left me no choice, I don't want anyone else to fall victim to their horrendous customer service and disingenuous business practices.
Oh and one more thing. I had to lead pretty much everything, I literally had to remind the agent to send me the contract through to sign. Once again I have proof of this, I am positive that the landlord would go out of his mind if he knew.
Please everyone, for your own sanity, avoid Doorknobs in Tunbridge wells at all costs.
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Latest Reviews
1st Oct 2021
reviewed by 'Kinesis'
22nd Jul 2021
reviewed by 'Laura-Jayne'
7th May 2020
reviewed by 'Miss'
17th Mar 2020
reviewed by 'Guy'
11th Mar 2020
reviewed by 'Ian'
Opening Hours
Address
Doorknobs
Post Office Square, 2 Vale Road
Tunbridge Wells
Kent
TN1 1BP
01892 512101
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 83% | £0 | £0 |
| Lettings | 100% | 73% | £275 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 6 | 15 | 0 | 0 | 0 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 01,2021
Oct 01,2021
1
people found
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The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS.
I originally left a glowing review as I was asked to leave one by one of the agents ...
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Sep 08,2021
Sep 08,2021
0
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Stay clear of these rude crooks! Unprofessional, unresponsive, rude, nitpicking and just really bad human beings out to steal your money. Never been treated like this by an agent in my whole life! They use vague language on purpose so that they can keep your ...
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Jul 22,2021
Jul 22,2021
0
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Super helpful and easy to deal with.
Lucy has been great as a point of contact, also putting us first and checking in on us. very pleased with the experience so far!...
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May 07,2020
May 07,2020
3
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Tenant? Choose to rent through this agent!
Landlord? Steer clear!
FYI we are not property tycoons – it was simply a case of we have a property each – coupling up in one and renting out the other to save paying two mortgages! Live and learn; you ...
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Mar 17,2020
Mar 17,2020
0
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I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. ...
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Mar 11,2020
Mar 11,2020
0
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I have been letting a number of properties via Doorknobs for nearly seven years and have always found them to provide an extremely efficient and friendly service....
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Mar 11,2020
Mar 11,2020
0
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We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area.
We couldn't be happier with their services.
The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc.
Since we have moved in we had ...
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Mar 11,2020
Mar 11,2020
0
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I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells. I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little ...
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Mar 10,2020
Mar 10,2020
0
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Doorknobs have provided a very friendly and professional service for the last 10 years. They respond quickly and helpfully to queries....
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Mar 10,2020
Mar 10,2020
1
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Amazing company, super professional and supportive when things go wrong in the property. They work with an array of efficient professionals. Totally recommend!...
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Mar 10,2020
Mar 10,2020
0
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Doorknobs have managed my property for 6 years. They are extremely efficient, helpful and professional. Regular inspections and feedback given, timely rent payments and maintenance is addressed quickly and dealt with. I couldn’t recommend them enough....
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Mar 09,2020
Mar 09,2020
1
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I find their positive reviews suspect. Firstly the language is largely similar and immediately complementary.
As a landlord prior to dealing with them myself i wouldn't reward a letter with a review upon services rendered unless a sufficient amount of time had passed between letting ...
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Mar 04,2020
Mar 04,2020
0
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Doorknobs have been my managing agent in Tunbridge Wells for over 10 years - they have always been very good at sorting out any issues with Tenants whenever a crisis has happened. Long may it continue...
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Mar 03,2020
Mar 03,2020
0
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I have been a tenant through Doorknobs in the same property for over five years and have found them to be exceptional. They do regular checks to ensure the property is kept well and to see if there's anything I need doing. Maintenance and repairs ...
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Mar 03,2020
Mar 03,2020
0
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Excellent service from when we called to view to when we moved in. Flexible and helpful with viewings and made sure everything was sorted with the refurbishment before we moved in.
Thankyou...
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Mar 03,2020
Mar 03,2020
0
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We have had nothing but positive experiences since letting through Doorknobs a couple of years ago. The leasing process was very simple. We have received quick and efficient responses at any point that we have had need their assistance with the property. They have seen ...
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Feb 13,2020
Feb 13,2020
6
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WARNING WARNING WARNING
DO NOT USE THEM...
They are SCUM, Jack Thrower in particular.. total low life PERSON..
6months after leaving a rental from them I am still pissed off.. ok lets begin, at first the rental initially went well, once problems began with the ...
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Jan 07,2020
Jan 07,2020
3
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I rented a nice 3 bedroom flat from Doorknobs a few years ago, it was a fairly nice experience up until the contract was signed and I was moved in, at which point they turned into some of smarmiest estate agents I've ever had the displeasure ...
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Nov 15,2019
Nov 15,2019
1
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Rude ignorant it could not be possible to be less helpful oddly enough the actual property owner is great I would think they would be better served securing the services of a more reputable agent they are out there...
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Jun 11,2019
Jun 11,2019
2
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Where do I start? I am currently a tenant, I have been for some years. I'm very unhappy with the standards they work by at doorknobs and I would suggest you check other letting agents in town before begging any enquiries with them. Obviously if ...
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Comment on agent fees
not the issue
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Jan 16,2018
Jan 16,2018
1
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Doorknobs have been managing a property for me for the past year. Not only did they find a lovely pair of tenants to rent the flat, they have always been speedy, communicative and make it all so much easier for me. Couldn't recommend them more ...
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Nov 20,2017
Nov 20,2017
1
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Disgusting agency. They treat*ed me like dirt and are only interested in pleasing landlords. My landlord kept letting himself into my flat without notice and they didn't care. They also sent people round to view my flat without giving me notice and forgetting to ...
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Aug 04,2017
Aug 04,2017
0
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I rented a property through these guys 4 years ago, paid my deposit, moved in but never got my DPS letter stating my deposit was protected. When i contacted them they said they had given my deposit to the landlord and it was his problem. Well ...
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Comment on agent fees
Resonable
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Apr 08,2017
Apr 08,2017
1
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As the buyer going through doorknobs I had the most unprofessional experience with staff members and the service I received. Doorknobs lost the keys to my property which I later found out the builders had and not given back. The manager at Doorknobs knew nothing ...
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Apr 01,2017
Apr 01,2017
0
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I have been absolutely disgusted with the service from Doorknobs, Tunbridge Wells. The flat was rented out to me without following fire safety - the smoke alarm system was faulty (as verified by the fire service) and all the extinguishers and fire blankets had expired 5 ...
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Comment on agent fees
The rent was average for Tunbridge Wells...the deposit deductions totalled approximately £300 (the total amount is still to be confirmed to me).
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Dec 01,2016
Dec 01,2016
1
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Problems arose at the end of tenancy with large deposit deductions being made for very subjective views on cleanliness which were extremely harsh. Their professional cleaning clause is vague and unenforceable. Seems that they bank on people taking their word for it and not going ...
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Nov 12,2016
Nov 12,2016
1
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Unprofessional and rude with little care for tenants. I regret renting with doorknobs and am glad that my tenancy has now ended....
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Apr 23,2013
Apr 23,2013
0
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I received excellent and helpful advice from Katie. The whole process was fully explained to me from beginning to end and i received an efficient and friendly service. I was treated with the utmost courtesy and respect. I would have no hesitation in recommending Doorknobs ...
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Mar 13,2013
Mar 13,2013
0
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I have dealt with many agents since arriving in the UK 8 years ago, as a buyer, landlord and tenant too. In this instance I was a tenant and although everybody has different experiences according to their circumstances, I can safely say that my experience of ...
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Dec 06,2012
Dec 06,2012
3
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Doorknobs, in my opinion, are the kind of organisation that give lettings agencies a bad name. They are very unfriendly, very unhelpful and make promises which they fail to keep.
Have a search around Google and you'll soon get a vibe of others experiences. I ...
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Oct 21, 2013
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We are sorry that you had an unfortunate experience with us. We do try to be helpful and you can find many excellent reviews in Google that praise our service. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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