50% lettings valuation accuracy
57% lettings fee satisfaction
Sep 28,2021
Sep 28,2021
4
people found
this helpful
this helpful
Creating an advert is easy enough, and the sysem to set out requirements is clear and helpful.
But if you need any customer sercive from them then good luck, because it's pretty much worse than non-existant, it's full of false promises - the Landlord customer service is only email based, hidden behind telephone based general admin.
First time using Openrent, I've had an issue with a prospective tenant witholding information from me that their joint tenant couldn't actually legally rent in the UK. 2 weeks of reference checks later, I found this out - Openrent themselves advised me to pursue part of the holding deposit as I had been misled and it would actually be illegal for me to rent to them.
Soon dawned on me over repeated emails over the weeks that the Landlord team don't actually check any evidence you give them and take any concerns you have seriously.
- 5 times after calling customer service I had promised callbacks by 6pm that never occured
- Very slow response emails that ignored the evidence I submitted
Want to highlight particularly 'Lisa C' of the Openrent Landlord team who was unprofessional in dealing with the situation which was becoming more tense with the tenant. She was slow in reponding while the tenant became more agitated, I often had to repeat the same conversation, and failed to call back over 5 times, until I was forced to reject the tenancy due to harassment - and then for the first time quickly came back to me that as I released the deposit, there was nothing she could do. You get a strong impression that they're really not bothered if you get into trouble.
But if you need any customer sercive from them then good luck, because it's pretty much worse than non-existant, it's full of false promises - the Landlord customer service is only email based, hidden behind telephone based general admin.
First time using Openrent, I've had an issue with a prospective tenant witholding information from me that their joint tenant couldn't actually legally rent in the UK. 2 weeks of reference checks later, I found this out - Openrent themselves advised me to pursue part of the holding deposit as I had been misled and it would actually be illegal for me to rent to them.
Soon dawned on me over repeated emails over the weeks that the Landlord team don't actually check any evidence you give them and take any concerns you have seriously.
- 5 times after calling customer service I had promised callbacks by 6pm that never occured
- Very slow response emails that ignored the evidence I submitted
Want to highlight particularly 'Lisa C' of the Openrent Landlord team who was unprofessional in dealing with the situation which was becoming more tense with the tenant. She was slow in reponding while the tenant became more agitated, I often had to repeat the same conversation, and failed to call back over 5 times, until I was forced to reject the tenancy due to harassment - and then for the first time quickly came back to me that as I released the deposit, there was nothing she could do. You get a strong impression that they're really not bothered if you get into trouble.
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Latest Reviews
16th Jul 2024
reviewed by 'Thelma'
13th Jul 2024
reviewed by 'Paul'
18th Mar 2024
reviewed by 'Josh'
28th Dec 2023
reviewed by 'jonida katroshi'
17th Dec 2023
reviewed by 'asif'
2nd Jul 2023
reviewed by 'Susan'
Opening Hours
Address
OpenRent
39 Great Windmill Street
London
Greater London
W1D 7LX
020 3322 2733
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 57% | £360 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 13 | 0 | 13 | 0 | 0 | 0 | 1 | 0 | 11 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jul 16,2024
Jul 16,2024
1
people found
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this helpful
Scammers. I was contacted by a person named Adam. He sent me address for viewing today. It's 45 chatsworth road. I went there with a cab. There's number 44 and 46 but NO 45!!!! The appointment time was 12pm nobody came to meet me. Then when I left the ...
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Jul 13,2024
Jul 13,2024
0
people found
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this helpful
Superb! They offer a range of services and you just pick and choose the bits you want.
I had issues with my previous bricks and mortar estate agents as they were basically just in the middle with no added value. If someone breaks they told ...
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Mar 18,2024
Mar 18,2024
0
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Writing as a landlord.
Not sure what to make of this originally as a few bad reviews, However I cant fault it. Took 3 hours to rent out my property, was easy and simple to do. Organised a GAs Tech (I did cancel however as I ...
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Dec 28,2023
Dec 28,2023
1
people found
this helpful
this helpful
to find tenants it is ideal, but definitely not to obtain any certificate, i had to chase up the engineer for the gas certificate and he funded that it needs a valve . i paid 140£ for the visit and he wanted me to charge 214£ plus for ...
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Dec 17,2023
Dec 17,2023
0
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the negative reviews are from estate agents , they have ripped off tenants and landlords by taking 2.5 months of rent every year (even if the same tenant stays year on year)
it keeps the landlord fees down which helps the landlord to keep the rent at ...
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Jul 02,2023
Jul 02,2023
7
people found
this helpful
this helpful
I recently applied for a property through Open Rent - I was told I was No 28 in the queue on the phone. Not sure whether I was No 28 applying for the property. However received a vague message last week that the property was nearly ready ...
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Jun 23,2023
Jun 23,2023
1
people found
this helpful
this helpful
I have used Openrent for years to find licencee residents for my House in Multiple Occupation.Seems to me negative feedback comes from people with unrealistic expectations from such a modestly priced service. You can of course pay nothing and use Gumtree though the number ...
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Jun 08,2023
Jun 08,2023
4
people found
this helpful
this helpful
I have used OpenRent twice now in finding a tenant and I can honestly say that currently, I will never use any other local estate agent to find me a tenant.
Previously, I have used estate agents; Choices, Oaks Estate Agents, Streets Ahead and Leaders, ...
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Apr 19,2023
Apr 19,2023
4
people found
this helpful
this helpful
Scam customers
I payed for a holding deposit
Still haven’t moved into the property
And the landlord is refusing to give my money back!!
Open rent is allowing all this happen and not doing nothing about it great company!!
So unprofessional
Site should be ...
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Jun 08, 2023
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Is it because you did not pass the reference check or because you changed your mind to move in? ...
Mar 07,2023
Mar 07,2023
8
people found
this helpful
this helpful
Better get yourself a solicitor if you are renting a property through OpenRent. Their contracts allow the landlord to do whatever kind of work to your property, including disruptive work which aren't necessary to keep the property safe (e.g. repaint all walls) by the ...
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Feb 12,2023
Feb 12,2023
4
people found
this helpful
this helpful
Very unprofessional and terrible customer service absolutely not recommending.
Tried to rent a house with them but was shocked by how they treat me ?!!...
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Dec 31,2022
Dec 31,2022
2
people found
this helpful
this helpful
Shocking service!!! Landlord complete waste of time, didn’t go through the referencing checks properly and after 7 days of stress finally tells us that he’s ending the application process.
Liverpool, Wavertree, avoid the landlord Mohammed!!
Feel so let down and frustrated - hope he ...
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Nov 06,2022
Nov 06,2022
2
people found
this helpful
this helpful
Worst platform for tenants. No respect or professionalism from landlords to talk to female tenants or tenants in general. They treat tenants like guinea pigs and sap money out of them. I simply asked about if the kitchen has a dishwasher and the landlord said ...
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Oct 07,2022
Oct 07,2022
4
people found
this helpful
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Please read all the reviews about Openrent as 99% are all true! The landlords that advertise properties on there keep rejecting saying that I did not cooperate, even though they didnt even answer my message to view their property. Openrent is a complete waste of time, ...
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Aug 25,2022
Aug 25,2022
6
people found
this helpful
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They are the worst Estate agents.
It is scam.
The contract is for 3 months to advertise, but they ask to repay fees after one month.
Do not trust them....
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Aug 22,2022
Aug 22,2022
5
people found
this helpful
this helpful
Absolutely rubbish service. Referencing is expected to take 5 days. They couldn't even start in five days. I have wasted hours trying to sort this out but to no avail. Their agents have no clue. Seems like they don't an issue trail or they can't be ...
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Aug 17,2022
Aug 17,2022
8
people found
this helpful
this helpful
Please read and pay attention to the other negative reviews if you're looking to be a tenant. I decided to ignore them - and immediately regretted it. Zero level of professionalism, extremely poor communication, and horrible landlords. Steer clear from OpenRent if you want a ...
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Jul 16,2022
Jul 16,2022
3
people found
this helpful
this helpful
Irresponsive letting agent. Requested for a viewing many times, but didn't get a response from the landlord or letting agent....
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Jun 06,2022
Jun 06,2022
2
people found
this helpful
this helpful
Website is unusable from outside of the UK.
Very annoying restrictions, horrible design.
The quality of the listings are just average too, I found much better offers on other sites....
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Mar 04,2022
Mar 04,2022
3
people found
this helpful
this helpful
Viewed property in Keighley recently and left landlord contact to send applications for tenancy. They never bothered and by time they did ,after much prompting a decision was apparently taken to rent to someone else. What a waste of our time as we were first ...
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Jan 27,2022
Jan 27,2022
15
people found
this helpful
this helpful
Avoid at all costs, once you pay your holding deposit you are at the mercy of these cowboys. No phone support and copy and paste replies via email. They allow dishonest landlords to prey on vulnerable people. They dont even enforce there own policies allowing ...
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Jan 20,2022
Jan 20,2022
10
people found
this helpful
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We were interested in a property on Openrent, made contact through Openrent platform asking if the property was still available. The landlord responded almost instantly saying the property was indeed available and requesting that I answered a questionnaire, which I replied. After I replied the ...
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Nov 10,2021
Nov 10,2021
5
people found
this helpful
this helpful
Warning.. all they are doing is to promote their own business.
1. sending many emails to tenants asking them to join their rent scheme
2. sending email in behalf of the landlords
3. pressurising tenants to pay "deposit" without landlords permission, you get bad tenants paying a deposit ...
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Sep 28,2021
Sep 28,2021
4
people found
this helpful
this helpful
Creating an advert is easy enough, and the sysem to set out requirements is clear and helpful.
But if you need any customer sercive from them then good luck, because it's pretty much worse than non-existant, it's full of false promises - the Landlord customer ...
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Jul 20,2021
Jul 20,2021
3
people found
this helpful
this helpful
Unprofessional agents who don't show up for pre agreed viewings, staff have no knowledge of the properties being viewed. I won't be using them again....
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Jul 07,2021
Jul 07,2021
4
people found
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Pathetic, take 45 quid for a gas certificate, ten days later refund it, no explanation, nothing why take money if can't do service...
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Jul 05,2021
Jul 05,2021
17
people found
this helpful
this helpful
OpenRent will not protect your money!!!
This website gives you false sense of security. They tell you that they will protect your holding deposit and you will pay the first rent and deposit to their website but when you actually have a problem, they behave ...
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May 25,2021
May 25,2021
11
people found
this helpful
this helpful
Open Rent website is the breeding ground of greedy, unprofessional idiots-landlords. The website does everything to attract them as much as possible to this platform. They support these brazen property owners making everything for their favour - contract, teams and conditions and nothing for tenants.
...
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Apr 21,2021
Apr 21,2021
5
people found
this helpful
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DO NOT USE
This company is terrible, Failed me and my partner, So we got a guarantor that owns her own house with over 20k savings and perfect credit and still failed.
AVOID AT ALL COST!!!!!!!...
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Jan 24,2021
Jan 24,2021
5
people found
this helpful
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Paid 26 pounds for a month..and the room I was advertising was the best value for money in area. Got just six responses none of them any good.. I got more response from an advert in a local shop window...
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Apr 13, 2021
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Openrent is aimed at landlords renting whole properties not bedsits. People aren’t looking for cheap on Openrent they’re looking for studio flats with minimum £700 a month. You should use SpareRoom instead ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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