96% sales valuation accuracy
98% sales fee satisfaction
83% lettings valuation accuracy
76% lettings fee satisfaction
Sep 23,2021
Sep 23,2021
2
people found
this helpful
this helpful
We were offered a viewing under the most bizarre of circumstances, since they claimed that the property wasn't even available and there was a long list of applicants. That story was amended to everyone being crazy and rude and we were the only polite people to contact them. Take note of that fact!
I attended a viewing, all seemed fantastic. I put down a deposit immediately, sent them all the relevant information by email.
We went through the referencing without any problems but that is when things got really weird. No one actually told us - I just got an email asking me to confirm who was paying the deposit. I had to actually ask if we had passed the referencing step.
Then I was told 15.08.21 they were just waiting on gas and electric certificates and they would send out the tenancy agreement. We were supposed to be moving on 02.09.21 so everything was getting really tight, time wise. So both myself and my partner tried to contact them to find out exactly what timing we were looking at. My partner needed to give landlord and employer her notice and also needed to cancel all her utilities. We were told they were waiting and they could do nothing about it!
So after a week, we asked again. I got an email in return accusing me of being crazy, telling me I had no reason to be so upset.
The tenancy agreement would have needed to be emailed to Somerset, posted back. I would have had to go into their offices and signed my half. I would then have had to pay the full deposit five working days before they would have given us the keys. So that's seven days, one day to receive, one day to send back and sign and five days for the deposit. I am writing this on 22.09.21 - so exactly seven working days before our move date.
So what did Castle Wildish do? Did they offer us any hope or reason to not worry about this extremely limited time line? Nope, they advised the landlord to withdraw from the proceedings!!
My partner, single, with two children has given notice at her work, given notice to her landlord, given notice to all her utilities and Castle Wildish withdrew our application at the last minute!!
So she is now potentially unemployed and homeless as of Oct 2nd! All because we dared to ask them what the hell was going on, and whether or not we would even be able to move on Oct 2nd!
Apparently I have mental issues and there was no reason to be so stressed that we couldn't get the children places at schools without a tenancy agreement, no reason to be upset I had booked a removals van that was non-refundable. No reason to care that I had arranged for the internet to be installed on Oct 1st. No reason for Louise to suffer from insomnia, worrying about being unemployed and homeless.
Nope, none of that mattered, because apparently, that was just a story I was telling them to coerce them into giving us a tenancy agreement outside of normal procedure! Neither of us have ever asked that question - the ONLY question we've been repeatedly asking is whether we could move on Oct 2nd and the ONLY reason we were asking that question is so we could make the proper arrangements.
So beware, this company has clearly been abused by people during lockdown and they are now severely paranoid and will be triggered by the slightest of stress and completely destroy your life without a care in the world, whilst gas-lighting you and telling you you're just making up stories.
My partner now has to beg for her job back, she has to beg to keep her home. The kids are absolutely devastated we are no longer moving. They are now stuck living in a house that is partially packed in boxes, ready for the move. We have lost a month of our time, we have been made physically sick with worry and all we are walking away with is an extremely bad taste in our mouths!!
I am absolutely STUNNED this has happened and utterly utterly disgusted with the total contempt they've shown to us and our lives. All we needed was some reassurance, but instead we got stone walled and then gas-lit, followed up by a short notice cancellation of the entire venture.
We did nothing wrong other than be upset that no one would give us a straight answer...
I attended a viewing, all seemed fantastic. I put down a deposit immediately, sent them all the relevant information by email.
We went through the referencing without any problems but that is when things got really weird. No one actually told us - I just got an email asking me to confirm who was paying the deposit. I had to actually ask if we had passed the referencing step.
Then I was told 15.08.21 they were just waiting on gas and electric certificates and they would send out the tenancy agreement. We were supposed to be moving on 02.09.21 so everything was getting really tight, time wise. So both myself and my partner tried to contact them to find out exactly what timing we were looking at. My partner needed to give landlord and employer her notice and also needed to cancel all her utilities. We were told they were waiting and they could do nothing about it!
So after a week, we asked again. I got an email in return accusing me of being crazy, telling me I had no reason to be so upset.
The tenancy agreement would have needed to be emailed to Somerset, posted back. I would have had to go into their offices and signed my half. I would then have had to pay the full deposit five working days before they would have given us the keys. So that's seven days, one day to receive, one day to send back and sign and five days for the deposit. I am writing this on 22.09.21 - so exactly seven working days before our move date.
So what did Castle Wildish do? Did they offer us any hope or reason to not worry about this extremely limited time line? Nope, they advised the landlord to withdraw from the proceedings!!
My partner, single, with two children has given notice at her work, given notice to her landlord, given notice to all her utilities and Castle Wildish withdrew our application at the last minute!!
So she is now potentially unemployed and homeless as of Oct 2nd! All because we dared to ask them what the hell was going on, and whether or not we would even be able to move on Oct 2nd!
Apparently I have mental issues and there was no reason to be so stressed that we couldn't get the children places at schools without a tenancy agreement, no reason to be upset I had booked a removals van that was non-refundable. No reason to care that I had arranged for the internet to be installed on Oct 1st. No reason for Louise to suffer from insomnia, worrying about being unemployed and homeless.
Nope, none of that mattered, because apparently, that was just a story I was telling them to coerce them into giving us a tenancy agreement outside of normal procedure! Neither of us have ever asked that question - the ONLY question we've been repeatedly asking is whether we could move on Oct 2nd and the ONLY reason we were asking that question is so we could make the proper arrangements.
So beware, this company has clearly been abused by people during lockdown and they are now severely paranoid and will be triggered by the slightest of stress and completely destroy your life without a care in the world, whilst gas-lighting you and telling you you're just making up stories.
My partner now has to beg for her job back, she has to beg to keep her home. The kids are absolutely devastated we are no longer moving. They are now stuck living in a house that is partially packed in boxes, ready for the move. We have lost a month of our time, we have been made physically sick with worry and all we are walking away with is an extremely bad taste in our mouths!!
I am absolutely STUNNED this has happened and utterly utterly disgusted with the total contempt they've shown to us and our lives. All we needed was some reassurance, but instead we got stone walled and then gas-lit, followed up by a short notice cancellation of the entire venture.
We did nothing wrong other than be upset that no one would give us a straight answer...
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Latest Reviews
14th Sep 2024
reviewed by 'JR'
12th Mar 2024
reviewed by 'London'
16th Nov 2023
reviewed by 'Sarah'
9th Sep 2023
reviewed by 'Ben'
Opening Hours
Address
Castle Wildish (Hersham)
Castle Wildish, 22-24 Molesey Road, Hersham
22-24 Molesey Road,Walton-On-Thames
Surrey
KT12 4RU
01932 245282
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £222,000 | £6,500,000 |
| Lettings | 83% | 76% | £450 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 3 | 9 | 7 | 53 | 1 | 39 | 2 | 0 | 1 |
Areas covered
- KT12
- Hersham
- KT13
- Weybridge
- KT11
- Walton on Thames
- KT15
- KT10
- KT14
- KT8
- KT7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 14,2024
Sep 14,2024
0
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I can’t praise Castle Wildish enough. From start to finish I can only say they have been brilliant with the sale of my property. Their professionalism and friendliness was outstanding and no question of mine was too silly. George, Julian and Adam guided and ...
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May 21,2024
May 21,2024
0
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Castle Wildish have been amazing through what was a difficult experience for myself & my family.
From the valuation through every part of the process they have been friendly & professional. Always contactable via phone or email. George who looked after us is a credit to this ...
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Mar 12,2024
Mar 12,2024
0
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Appalling customer service from Adam at Castle Wildish, very disappointing.
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Feb 13,2024
Feb 13,2024
0
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I rented a property through Castle Wildish and was absolutely delighted with their service and punctuality. They answered any questions I had and made everything a breeze. Would definitely recommend. Thank you Julian, Adam and George!...
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Nov 16,2023
Nov 16,2023
0
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Castle Wildish have just helped us sell our flat. Julian and George were both very helpful and friendly. George, in particular, was brilliant at keeping us in the loop, acting as the go between when necessary, and always happy to contact our buyer or solicitors ...
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Sep 09,2023
Sep 09,2023
1
people found
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Awful estate agents. Told us a pack of lies and then wouldn't return emails or calls...I would recommend avoiding them at all costs......
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Jan 10,2023
Jan 10,2023
0
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We couldn't have been in better hands with Julian and George from Castle Wildish. They have been so very helpful and guided us through the process of selling and buying our new dream house so swiftly, giving us the perfect advice at every stage of ...
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Dec 16,2022
Dec 16,2022
0
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I have been deaing with Castle Wildish for 24 years buying, selling and letting properties and have always had a pleasant experience dealing with Julian. He and all his collegues have always responded quickly and efficiently to my questions confirming their professionalism and dedication to customer ...
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Dec 03,2022
Dec 03,2022
0
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George Smith was an absolute delight to deal with.
On time for our viewing appt. and really pleasant in dealing with him, and for ease of transaction.
I would and can only recommend Castle Wildish and George, highly enough.
Thank You
Justin...
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Oct 04,2022
Oct 04,2022
0
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We used Castle Wildish this year to both sell our house and buy a new property. From the offset the experience was smooth, collaborative and friendly.
With a deep understanding of the market we found their approach to pricing to be spot on. No hard ...
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Sep 13,2022
Sep 13,2022
0
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We highly recommend Castle Wildish when selling your home. The team are very very experienced and knowledgeable. They are all great communicators and calm and friendly at all times-what more can you ask for? Thank you guys!...
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Aug 09,2022
Aug 09,2022
0
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Thoroughly recommend.
Julian and George did a great job on our sale and our purchase in May this year. A smooth stress free process...
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Apr 21,2022
Apr 21,2022
0
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Sold my flat with Castle Wildish and dealt mainly with George Smith.
George was very attentive during the process and extremely helpful liaising between myself, the buyer and the solicitors. Often chased the solicitors on my behalf and was able to ask for what was ...
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Mar 18,2022
Mar 18,2022
0
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Thank you Castle Wildish - especially Julian and George. Not only are these people highly professional and know their stuff, but they always went above and beyond every single time to make the process of selling the house as painless as possible. Thank you from ...
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Feb 28,2022
Feb 28,2022
0
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Honestly, the amount of graft the team put in, they earned every penny and made it happen for the right money. Great sounding board, solid advice, they kept us sane through the entire process. Having regularly dealt with professionals, we would recommend Castle Wildish in ...
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Feb 22,2022
Feb 22,2022
0
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I wouldn't recommend.
The sort of people you will deal with are the lowest level possible.
Lies, lies and more lies. Starting in the viewing the property, when I asked about the heating system. "It works!" - it didn't. Only on summer, when you don't ...
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Jan 24,2022
Jan 24,2022
0
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Fantastic service from start to finish of our house sale, would highly recommend, Julian and George went above and beyond...
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Dec 15,2021
Dec 15,2021
0
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Fantastic team of estate agents who really look after you if you're selling a property. Friendly, honest and always contactable. Would fully recommend if selling or moving to the area. Thank you George and Julian....
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Nov 05,2021
Nov 05,2021
0
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Great experience buying a flat with Castle Wildish. Julian and George were great at keeping us updated throughout, and were friendly and professional each time we spoke with them. Thank you!...
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Sep 23,2021
Sep 23,2021
2
people found
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We were offered a viewing under the most bizarre of circumstances, since they claimed that the property wasn't even available and there was a long list of applicants. That story was amended to everyone being crazy and rude and we were the only polite people ...
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Aug 03,2021
Aug 03,2021
0
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Purchasing a flat with this estate agent was generally a good experience. However, on the finer details when it came to completion, one agent put me under extreme pressure to pay for storage for the vendor over a phone call. He used condescending and unprofessional ...
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Aug 09, 2021
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Thank you amending the rating from one star to three star. We were merely carrying out our Clients instructions in order to bring the sale to a successful conclusion. ...
Jul 09,2021
Jul 09,2021
0
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We have bought a house via Castle Wildish and can only recommend them.
We had quiet a few hurdles along the way and an issue came up just before completion. Rob was fantastic and made the impossible happen in a matter of hours. We are ...
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Jun 22,2021
Jun 22,2021
0
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Staff work hard to promote and sell properties.
Always available for queries and support and are amenable to individual needs....
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Jun 21,2021
Jun 21,2021
0
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I purchased a property in Surrey through Castle Wildish and they were both professional and responsive throughout the purchase. I would recommend them to prospective buyers and sellers...
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Jun 21,2021
Jun 21,2021
0
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We agreed the sale on a property in April this year. Our main aim was to beat the stamp duty deadline at the end of June & was looking for a team to help us achieve this. Castle Wildish throughout the whole process were on hand ...
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Jun 17,2021
Jun 17,2021
0
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Rob who dealt with us was a real gentleman, he made the whole process of selling our late Father's house as sensitive and professional as possible. With one day of viewings offered and up to date messages we secured an offer very quickly. We were ...
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Jun 17,2021
Jun 17,2021
0
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I recently bought a property through Castle Wildish (Hersham) and the customer service was excellent as well as the service! A big thank you to all the staff, especially Rob Emmett, who worked very very hard during these tough times in COVID to make sure ...
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May 17,2021
May 17,2021
1
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Absolutely amazing service. We are first time buyers and the level of service we received from Rob and the team has been nothing short of incredible. We had a slightly difficult chain with lots of delays and uncertainty but Rob went the extra mile with ...
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Mar 21,2021
Mar 21,2021
0
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Castle Wildish were fantastic throughout our house buying process. From start to finish, they were very professional, friendly and highly contactable and responsive. We knew that they would be great agents to deal with from our first viewing of one of their properties (which is ...
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Mar 12,2021
Mar 12,2021
1
people found
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this helpful
Castle Wildish were incredibly helpful as we purchased our first home. Rob Emmet was brilliant to work with and made the viewing easy, and helped with all our questions and requests throughout the process - making things much easier than expected during the coronavirus lockdown. ...
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Julian
(37)
Andy
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Jill
Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
Nil Last updated at 11/04/2024, 6:14 PM by julian SmithComplaints Procedure
No procedure set.
Last updated at 5:14 PM 11/04/2024 by julian Smith
Best Estate Agent in KT12 
