Hello, thank you for leaving your comments and we're sorry to hear you weren't entirely happy with our service.

We initially sold your property within 4 days of marketing for £15,000 more than the advertised guide price. The buyers were financially qualified to ensure they were suitable to purchase and you were advised at this point that they had a downward chain and were looking to move by the end of August to accommodate their children moving schools as they were relocating from a different city.

The buyers had a survey done which unfortunately highlighted various costly issues with the property resulting in them asking for a reduced offer. As per your instructions, we rejected the buyers revised offer. We worked with them to try and keep them on board however the lack of progress with the purchase meant the timescale no longer worked for them and they withdrew from the purchase.

We understand your disappointment - The property was re-marketed and over 30 viewings booked in total with no acceptable offers coming forward. All of the feedback was relayed to you and both Richard and Joe spoke with you on multiple occasions regarding the property and the respective marketing. As per the various emails and conversations we had over the phone the general feedback was that the house itself was lovely and in a great location but required very extensive modernisation throughout, which was a cause for concern for a lot of potential buyers. We did advise reviewing the price in order to try and generate some more offers which you were reluctant to do, which is understandable given the level of interest and the previous offer agreed.

Although we were in constant communication, we felt that we couldn't service your needs as much as you required.

In the end we felt that our values, courtesy and professionalism did not align with yours and we advised you to seek another agency to protect the mental wellbeing of our staff.