The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.7/5, 48 Reviews
17% Recommended
50% letting valuation accuracy
42% letting fee satisfaction
Share On : 
By : 'Keith'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : E3
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do they put pressure on potential tenants to immediately pay a holding deposit to secure a place? Yes they do, but then again this is London and flats sell like hot cakes. The problems, however, start when you decide to move out from one of their places. Up until the point when we agreed on a move-out date everything was fine. My last encounter with them was when I handed them the keys to the property. From then onwards, Felicity, the whole Bow branch basically vanished. They stopped answering any call from my phone (I tried calling them around 37 times in a 2 week period). Ignored any of my emails that I sent them. All I wanted from them was a copy of my check-out report and my deposit monies back, which we know for a London property can be quite substantial. Also let me point out that I left the property probably cleaner and better than when I moved in. Just to confirm this, David Greenslade, one of the senior branch partners at Bow, even recorded a video for the advert of the whole building because he thought it looked beautiful the way that I set the whole place up. His words not mine. So as far as I am aware, there were no issues with the property whatsoever and I have no idea why they didn’t bother replying. I know for a fact they had a new tenant less than 24 hours after I moved out. So, I decided to take things into my own hands and contact the TDS (Tenancy Deposit Scheme) which is a separate entity set up to deal with disputes. The problem here again was that felicity decided to ignore them as well and so the whole process took me more than 2 months and TDS needed to start legal action against them. Finally just a bit shy of 3 months, I received my deposit back. Not from Felicity but from TDS. Shame on you Felicity for treating your tenants like this. If you can, and I hope you can for your own sake, avoid Felicity J Lord Bow at all costs.
By : Felicity J Lord Bow (Lettings)
Sep 22, 2021We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately, there was a delay in the landlord confirming and you should have been informed of this. We would like to apologise that your end experience was not as it should have been. If you would like to discuss this further, please feel free to email [email protected]
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 42.00% | £1,085 | £1,650 |
Felicity J Lord
644-646 Mile End Road, London, Greater London
E3 4LH
020 8981 3666
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Felicity
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
If you want reliable and trustworthy agents, this is NOT the agency for you: - on the scheduled day of the viewing we were called multiple times despite confirming a time. We arrived on time and a viewing had being double booked. We were asked to wait outside in the cold - once we paid a... Read Full Review
Share On :
Ellie-Mai
By : 'Apurba'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and has a friendly attitude. She is... Read Full Review
Share On :
Ellie-Mai
By : 'Francesco'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E3
Once again Ellie Mai Hannan has been extremely efficient and helpful!! Thank you very much for sorting out everything very ... Read Full Review
Share On :
David
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. We been waiting for over a... Read Full Review
Share On :
Ellie-Mai
By : 'Francesco'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E3
As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem ... Read Full Review
Share On :
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about ... Read Full Review
Share On :
By : 'Keith'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do... Read Full Review
By : Felicity J Lord Bow (Lettings)
Sep 22, 2021We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately, ...
Share On :
Auguste
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude! Finally a letting agency I can... Read Full Review
Share On :
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E3
Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I called to let them know my experience, I... Read Full Review
Share On :
By : 'Farhad'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E3
Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back. I never got a call back. Later I see the list price has gone up ... Read Full Review
Share On :
By : 'Ilya'
Services : Letting( As a Tenant )
Rent PCM : £1420
Would you recommend ? : No
Postcode : E3
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at... Read Full Review
Share On :
By : 'Murray'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : E3
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a break clause in the contract and then paying ... Read Full Review
Share On :
By : 'Lana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told them we were moving out and they needed to show the... Read Full Review
BAD
Share On :
By : 'Swapna'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E15
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains!... Read Full Review
Very high for the type of service provided.
Share On :
Bobby
Hannah
By : 'Bethnal'
Services : Letting( As a Tenant )
Sold price : £820
Would you recommend ? : No
Postcode : E2
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These agents are very good at giving excuses. Oh... Read Full Review
By : Ross
Dec 2, 2016Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them ...
Share On :
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : E3
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of viewings and eventually found a flat through his help. I... Read Full Review
Share On :
By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £450000
Would you recommend ? : Yes
Postcode : E3
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of viewings and eventually found a flat through his help. I ... Read Full Review
By : Customer Relations Manager
Sep 7, 2015Hi there Thank you for your review, we are pleased to hear about your experience with our Bow branch and the service you received from Immanuel and team. All the best! Melanie ...
Share On :
By : 'Disappointed'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £400000
Would you recommend ? : No
Postcode : E3
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In the end I walked out none the... Read Full Review
By : Customer Relations Manager
Jul 15, 2015Hello I'm really sorry to hear about this. I have passed your comments on but if I can assist any further please don't hesitate to contact me via email at [email protected] Many ...
Share On :
By : 'Junebaby1'
Services : Letting( As a Tenant )
Rent PCM : £1085
Would you recommend ? : No
Postcode : E3
Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were going to stay in the apartment. Their... Read Full Review
By : Customer Relations Manager
Feb 19, 2015Hello We're really sorry to hear about this. Customer service is extremely important to us and I would like the opportunity to look into this for you - please email [email protected] Many ...
Share On :
By : 'Shan'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £400000
Would you recommend ? : No
Postcode : E3
Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running late". I wait around for more than half an hour until the next... Read Full Review
By : Customer Relations Manager
Jul 29, 2014Dear Shan, We are very sorry to hear about your experience and the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this ...