Lincoln, LN2
2.6/5, 34 reviews
41% recommended
75% sales valuation accuracy
56% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction

“Terrible playground behaviour...”

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Sep 16,2021
Minithumbdown
By: 'Kelly'
Sep 16,2021
9 people found
this helpful
Avoid this company at all costs! The Lincoln branch have some of THE worst employees I have ever had the misfortune of dealing with! Charlotte has lied on numerous occasions and her manager Ryan will just cover for her because its just a place for them to go to and have fun, it's not run like a business and you are certainly not treated like a customer! After I raised my concerns about Charlotte's actions, she spat her dummy out and refused to help any further with the chain. Ryan the manager is no better, he says he will chase/update and he doesn't. These people don't deserve what you will pay them in estate agent fees, they don't chase, they don't update you, they offer NO customer service once you've agreed to use them and they act like children! AND if they ever suggest using their panel of solicitors, RUN!!! Even if your saving 50% off a normal solicitor, they are that cheap for a reason!!! To quote my solicitor ' they are the WORST company she has EVER dealt with in her 22 years' took us 6 months to move as the solicitor they recommended just chose not to act. If I help just 1 person in deciding not to use william h brown, I will sleep better at night! The new and upcoming estate agents put William h brown to shame! Go with an estate agent that's not part of company /chain because these people don't care if or when you sell because at the end of the day, there still getting their salary as they don't depend on a house selling to get paid whereas sole estate agents do. Stay well clear!
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Opening Hours
Address

William H Brown
35-36 Silver Street
Lincoln
Lincolnshire
LN2 1EW
01522 534771

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 56% £125,000 £235,000
Lettings 50% 67% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 6 3 2 7 0 1 4 7
Areas covered
  • LN1
  • LN2
  • LN3
  • LN4
  • LN5
  • LN6
  • LN8
  • LN10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

No Properties

“Strange sales method, at time to accept our ......”

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Oct 09,2023
Minithumbdown
By: 'BBQ'
Oct 09,2023
2 people found
this helpful
Strange sales method, at time to accept our offer(the listed price) they tell me some one else bid on the property and if you like to up my bid, this is after she tells me "the owner do not choose the highest bidder, but ...
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“Landlords be aware. They will get you poorly ......”

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Jun 23,2023
Minithumbdown
By: 'Thushara'
Jun 23,2023
0 people found
this helpful
Landlords be aware. They will get you poorly referenced tenants. They will not support you in any way and will charge you for a non existent service. AVOID AVOID AVOID....
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“Excellent and positive experience from start ......”

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Feb 10,2023
Minithumbup
paul
By: 'jo robinson'
Feb 10,2023
0 people found
this helpful
Excellent and positive experience from start to finish. Paul was always professional, friendly and efficient, Promoted and sold the property quickly, finding the right buyer. He updated us regularly, we always knew what was happening and chased 3rd parties when required to, without us prompting. 5 ...
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“Mortgage advisor Fraser Gibbon, high recommended....”

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Mar 30,2022
Minithumbup
Fraser
By: 'Emma'
Mar 30,2022
0 people found
this helpful
I would highly recommend mortgage advisor, Fraser Gibbon, following the successful buy to let mortgage he has secured for me. Prior to this, it had looked like an impossible task (after speaking to other financial advisors) and I had pretty much written off the chance ...
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“Charlotte DeCaux has been absolutely amazing,......”

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Dec 03,2021
Minithumbup
Charlotte
By: 'Louise Davies'
Dec 03,2021
0 people found
this helpful
Charlotte DeCaux has been absolutely amazing, she has gone above and beyond to ensure my sale and purchase could go ahead. Some major obstacles none of which bout about through any fault of William H Brown but yet Charlotte has communicated advised and been the ...
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“Terrible playground behaviour...”

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Sep 16,2021
Minithumbdown
By: 'Kelly'
Sep 16,2021
9 people found
this helpful
Avoid this company at all costs! The Lincoln branch have some of THE worst employees I have ever had the misfortune of dealing with! Charlotte has lied on numerous occasions and her manager Ryan will just cover for her because its just a place for ...
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“Completely awful, I grimace at having to awar......”

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Aug 20,2021
Minithumbdown
Helen
By: 'Angry'
Aug 20,2021
3 people found
this helpful
Completely awful, I grimace at having to award even one star. Spent weeks trying to call and arrange viewings, unfortunately the agents are intensely incompetent. After one employee went on holiday for a week, they pretty much couldn't do anything at all. I would rather ...
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“Avoid at all costs...”

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Aug 04,2021
Minithumbdown
Helen
Charlotte
By: 'Ben'
Aug 04,2021
0 people found
this helpful
Short version: Avoid at all costs; they do not honour promises made in writing. I have attached the company’s response assuring me that I would not be charged for pre-existing damage and cleaning. Long version: I moved into a flat in Lincoln last year; ...
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Attachments

Review file
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“Would give 0 star if I could. All round disap......”

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Apr 27,2021
Minithumbdown
Charlotte
By: 'Paris'
Apr 27,2021
3 people found
this helpful
Would give 0 star if I could. All round disappointment and lies by this company. Avoid like the plague. Just use another estate agents. Ones that actually have decent customer service skills....
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“Don't use this estate agents!!!!!!...”

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Apr 19,2021
Minithumbdown
Matt
By: 'Tracey'
Apr 19,2021
4 people found
this helpful
Don't use this estate agents unless your want disappointment Bad customer service never keep you updated Shocking business needs closing down and they lie they say there top letters/sellers no there not there big headed liars don't believe this company DONT USE IT WILLIAM ...
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“Avoid these people...”

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Apr 16,2021
Minithumbdown
By: 'John'
Apr 16,2021
4 people found
this helpful
Viewed a house with these and the agent was courteous and helpful. However, we 'had to' have an account with them to 'manage' the process. PLEASE avoid these prople as unsubscribing from this account and the endless emails they send is damn near impossible. I ...
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“Very poor service,...”

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Apr 11,2021
Minithumbdown
By: 'Poor customer'
Apr 11,2021
1 people found
this helpful
Very poor service,. Never did get the correct details. Promised to sort and never did... Sold through a decent agent in the end...
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“Helen is fantastic!...”

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Apr 08,2021
Minithumbup
Helen
By: 'Alice'
Apr 08,2021
0 people found
this helpful
Helen has been fantastic at sorting out any maintenance requests we may have. Helen is responsive and ensures any maintenance is carried out quickly and efficiently!...
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“What a great team at William H Brown at Linco......”

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Mar 20,2021
Minithumbup
Charlotte
By: 'Chris Skellingthorpe'
Mar 20,2021
0 people found
this helpful
What a great team at William H Brown at Lincoln office Thank you for a great service and excellent communication Charlotte you were amazing I can thoroughly recommend if thinking of selling a property ⭐⭐⭐⭐⭐...
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“Amazing service right from the start, couldn’......”

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Jan 08,2021
Minithumbup
Chloe
By: 'louise'
Jan 08,2021
0 people found
this helpful
Amazing service right from the start, couldn’t thank Chloe and the team enough for everything they’ve done for us. would 100% recommend...
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“5* Mortgage Advisor...”

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Jan 06,2020
Minithumbup
Peter
By: 'Ellie'
Jan 06,2020
0 people found
this helpful
Peter was really helpful and easy to deal with. Always phoning with updates and keeping us in the loop. We now own the perfect first home!...
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“Agent...”

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Nov 15,2018
Minithumbup
Imogen
By: 'JD'
Nov 15,2018
0 people found
this helpful
I am renting a house in the UK while residing in the USA. Imogen has been my agent and has been extremely helpful and efficient. I would not hesitate to use her again. But I do give the letting fees an enormous thumbs down!!!! The ...
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Comment on agent fees
See above! Exorbitant would sum it up! Very bad.
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“Imogen Harvey...”

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Nov 15,2018
Minithumbup
Imogen
By: 'Imogen'
Nov 15,2018
0 people found
this helpful
The best lady i ever meet . She was so professional, good , kind . I'm verry happy that we find people like she. Congrats!...
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“Lettings Team...”

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Nov 15,2018
Minithumbup
By: 'Dave'
Nov 15,2018
0 people found
this helpful
The lettings team have provided us with a very friendly and efficient service for a few years now. They have found new tenants for us for a number of properties, within a very short time. The tenants have all proved to be excellent....
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Comment on agent fees
The fees are competitive.
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“Unprofessional Agent...”

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Apr 26,2018
Minithumbdown
By: 'G&L'
Apr 26,2018
5 people found
this helpful
The most appalling level of professionalism from untruths told about numbers of potential buyers to sending out sales particulars WITHOUT our approval. Add to this the most awful pictures taken by their 'professional' photographer (yes, they were sent out to potential purchasers), For Sale Board ...
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Comment on agent fees
Bad
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“Sold our house through them, they messed up exchange and ......”

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Feb 09,2018
Minithumbdown
By: 'Lizzy'
Feb 09,2018
3 people found
this helpful
Sold our house through them, they messed up exchange and completion and we had to complete with property still in our house due to the whole chain exchanging without our confirmation and ending up not being able to get there due to work commitments. Cost ...
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Comment on agent fees
BAD
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“I would NEVER use use William H Brown of Lincoln ......”

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Mar 28,2017
Minithumbdown
By: 'QD'
Mar 28,2017
2 people found
this helpful
I would NEVER use use William H Brown of Lincoln again !!!! The service was poor and the Solicitor they recommend was hundreds of pounds more expensive than a local Solicitor I eventually used....
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Comment on agent fees
Too high for the service provided
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“During a difficult period we as Landlords have been very ......”

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Mar 21,2017
Minithumbup
Lucy
By: 'Hop'
Mar 21,2017
2 people found
this helpful
During a difficult period we as Landlords have been very impressed by Lucy's professionalism and help! At all times she gave 100 percent excellent customer service. Always followed through promptly with advice and support. It was certainly refreshing! Thankyou Lucy....
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Comment on agent fees
Not applicable
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“Having rented a property previously through Your Move, I had ......”

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Jan 27,2017
Minithumbup
Bethany
By: 'Matthew'
Jan 27,2017
8 people found
this helpful
Having rented a property previously through Your Move, I had a very poor opinion indeed of letting agents. However, William H Brown (or Sequence, as I believe their lettings team are branded) have definitely turned my opinion around. They have generally been quick at turning ...
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“Lucy Parker always seems to get on top of the ......”

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Jan 21,2017
Minithumbup
Lucy
By: 'Sunny'
Jan 21,2017
3 people found
this helpful
Lucy Parker always seems to get on top of the things. Responds to queries swift & attentively. Tends to put the customer first most of the times. articulated, polite, well mannered & compasionate. Seems to be calm & composed when under pressure...
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“She was very efficient and friendly and polite. Nothing was ......”

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Aug 24,2016
Minithumbup
Bethany
By: 'andy'
Aug 24,2016
6 people found
this helpful
She was very efficient and friendly and polite. Nothing was to much trouble for her and she did everything that was asked....
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Comment on agent fees
All agents fees appear similar, slightly high in my opinion.
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“Bought this property the seller works in the office and ......”

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Jan 27,2015
Minithumbdown
By: 'James'
Jan 27,2015
2 people found
this helpful
Bought this property the seller works in the office and had a house she wanted and requested if the purchase could be done quickly so new owners could put their christmas trees up in there new houses we did everything asked and pushed our solicitors ...
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What agent could do to change your mind?
NOTHING WILL EVER TEMP ME TO USE THIS FIRM AGAIN
Attached Filesnbsp;
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By: AM Development
Feb 18, 2015
View all comments (1)
I purchased using William h brown, the house was a repossessed one and was in a really really bad mess, undeterred I put in an offer and after a little bit of back and forth the offer was accepted. About a week or so later after I had put about £600 into fee's it get a phone call from William h brown saying another offer had been submitted the nature of the sale is that the house remains on the market until exchange of contracts, I was forced to increase my offer twice In order to continue with ...

“Well what can i say that hasnt been already William ......”

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Sep 24,2013
Minithumbdown
By: 'cags1962'
Sep 24,2013
7 people found
this helpful
Well what can i say that hasnt been already William Brown couldnt sell a dolls house without messing the sale up i had an offer on my home and was told it would only take 4 weeks to go thru 5 months later it was still going ...
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“Diabolical customer service. Refused to forward an offer to vendor ......”

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May 29,2013
Minithumbdown
By: '0781matt'
May 29,2013
9 people found
this helpful
Diabolical customer service. Refused to forward an offer to vendor unless I came to see their in house mortgage adviser. As soon as you tell them you do not want mortgage advice, and are not interested in the £1000 buyers incentive, (which involves you using their ...
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What agent could do to change your mind?
Stop using pushy sales tactics, listen to people and respect individuals wishes about which of your services they wish to use.
Attached Filesnbsp;
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“Diabolical customer service. Refused to forward an offer to vendor ......”

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May 29,2013
Minithumbdown
By: '0781matt'
May 29,2013
5 people found
this helpful
Diabolical customer service. Refused to forward an offer to vendor unless I came to see their in house mortgage adviser. As soon as you tell them you do not want mortgage advice, and are not interested in the £1000 buyers incentive, (which involves you using their ...
read full review
What agent could do to change your mind?
Stop using pushy sales tactics, listen to people and respect individuals wishes about which of your services they wish to use.
Attached Filesnbsp;
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Staff picture Helen
(110)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:19 PM 01/10/2015 by Gareth Wright

Awards won by William H Brown, Lincoln LN2 1EW



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