0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 16,2021
Sep 16,2021
3
people found
this helpful
this helpful
It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years.
Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but after a while you come to realise they are just lazy and incompetent.
Of course, maybe their contractors wouldn't be so hopeless if everything didn't got through their Fixflo system, which seems to be designed to maximise the money they charge landlords whilst minimising the amount they pay contractors. This always worked out well for them, they usually got to charge the landlord twice because the first guy would screw something up. Just for context we had water flooding through our kitchen window in the middle of winter for 8 weeks, and a heating failure mid winter which took 2 weeks to resolve. Fun times.
It didn't help that the landlord was also useless, and probably caused them a lot of grief, but when it came to moving out they still conspired with the landlord to refuse to pay my deposit back on the basis of the damage caused by the flooding, damage they didn't fix after an attempted break in, replacement of 20 year old carpet (wtf?) and the fact they want me to move some furniture which was there when we moved in.
Now that they've reported this damage to the landlord in such a way that it hides their own incompetence they've told me none of this is their responsibility and I have to go through arbitration (incidentally they repeatedly misrepresent our responses to the landlord in order to make it look like we're the problem). Better yet the phone number of the person who is supposedly dealing with this is dead, so it's obviously standard practice to default to stealing the deposit.
Landlords - they'll maximise what they charge to you, minimise what they pay contractors and they'll lie to you about tenants responses.
Tenants - run away, this company is a wretched hive of scum and villainy.
Now I've got to spend more time and money on legals to get my deposit back, which is representative of every contact I've had with them, everything I've ever asked them for should have been a simple phone call or web form and a call back to confirm, but it always results in a frustrating chase after someone who can't be bothered to do any work and doesn't think the law applies to them.
Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but after a while you come to realise they are just lazy and incompetent.
Of course, maybe their contractors wouldn't be so hopeless if everything didn't got through their Fixflo system, which seems to be designed to maximise the money they charge landlords whilst minimising the amount they pay contractors. This always worked out well for them, they usually got to charge the landlord twice because the first guy would screw something up. Just for context we had water flooding through our kitchen window in the middle of winter for 8 weeks, and a heating failure mid winter which took 2 weeks to resolve. Fun times.
It didn't help that the landlord was also useless, and probably caused them a lot of grief, but when it came to moving out they still conspired with the landlord to refuse to pay my deposit back on the basis of the damage caused by the flooding, damage they didn't fix after an attempted break in, replacement of 20 year old carpet (wtf?) and the fact they want me to move some furniture which was there when we moved in.
Now that they've reported this damage to the landlord in such a way that it hides their own incompetence they've told me none of this is their responsibility and I have to go through arbitration (incidentally they repeatedly misrepresent our responses to the landlord in order to make it look like we're the problem). Better yet the phone number of the person who is supposedly dealing with this is dead, so it's obviously standard practice to default to stealing the deposit.
Landlords - they'll maximise what they charge to you, minimise what they pay contractors and they'll lie to you about tenants responses.
Tenants - run away, this company is a wretched hive of scum and villainy.
Now I've got to spend more time and money on legals to get my deposit back, which is representative of every contact I've had with them, everything I've ever asked them for should have been a simple phone call or web form and a call back to confirm, but it always results in a frustrating chase after someone who can't be bothered to do any work and doesn't think the law applies to them.
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Latest Reviews
16th Sep 2021
reviewed by 'Rich'
13th May 2014
reviewed by 'cerwin'
9th Apr 2014
reviewed by 'mcnulty'
7th Apr 2014
reviewed by 'Didsburytenant'
Opening Hours
Address
Countrywide Residential Lettings
98 Barlow Moor Road
Didsbury
Didsbury,Manchester
Greater Manchester
M20 2PN
0161 446 2115
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £675 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 16,2021
Sep 16,2021
3
people found
this helpful
this helpful
It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years.
Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but ...
read full review
read full review
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Sep 29,2014
Sep 29,2014
2
people found
this helpful
this helpful
Appalling service from Countrywide. They don't phone back when you leave messages despite saying they will. Took many weeks to get the oven fixed in our property. Was told they couldn't deal with my problem as the person dealing with our problem was on holiday ...
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What agent could do to change your mind?
Improve customer service. Compensate tenants when they have been badly treated and receive poor service.Attached Filesnbsp;
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May 13,2014
May 13,2014
1
people found
this helpful
this helpful
I want to take countrywide residential lettings to court, I want to close them down for good. They have ripped me off from my deposit which is still outstanding, they have not supplied a single service I have paid for and they have not replied ...
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What agent could do to change your mind?
reply to my calls, answer my call, be honest, help when it is needed, supply a maintenance service, give me a key to the back door when I ask for it. have a bit of respect, be nice.Attached Filesnbsp;
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Apr 09,2014
Apr 09,2014
0
people found
this helpful
this helpful
How I wish i had read the reviews before I got involved with Countrywide! How do they stay in business one wonders? Simple - they screw tenants and offer appalling service in a market where the tenant has little choice or control over who manages ...
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What agent could do to change your mind?
Respond to calls and complaints. Be polite and efficient in dealing with queries.Attached Filesnbsp;
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Apr 07,2014
Apr 07,2014
3
people found
this helpful
this helpful
The worst agents ever, similar training to phones4u. Why they are so bad?
1- Will pass your details to millions of companies who will start to contact you to sell you there products including: landline, mobile, insurance, etc.
2- They transferred me to eon ...
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What agent could do to change your mind?
make sure that you read there contract line by line. be careful and avoid them unless really necessaryAttached Filesnbsp;
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