100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Sep 14,2021
Sep 14,2021
8
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Awful company to do any business with.
I lived in a property they managed for 8.5 years, never once late with rent and looked after the place well, which as a landlord myself I know how that's actually something of a rarity these days, this despite the fact that the landlord applied for (and was granted) a demolition order on my home 3 years ago so that they could redevelop the plot and build more houses without even notifying me - I found out when the order was posted to the lamppost outside the house that they were planning to knock down the house I had been living in for 5 years. Fortunately the down-turn in the London property market meant their greed didn't end up progressing into action as nobody wanted to pay the ridiculous value they placed on the plot.
Through that whole time both they and the landlord refused to do a single piece of maintenance unless something was actually broken (a washing machine and a few fence panels were the only things they finally after much complaining accepted were their responsibility). They didn't service or maintain any of the appliances even though the boiler was barely working for the last 5 years, never contributed to any redecorating or renovations, and then had the audacity to complain about the level of wear and tear when I moved out; they tried to make me pay for professionally cleaning of the (by now 9 year old) carpets because they had a little dog hair left after cleaning the place from top to bottom, even though at that age they would clearly need to be replaced before anyone else could rent the place.
They also tried to make me pay an extra 2 months rent because they had inserted a badly written clause in the contract at renewal which they claimed meant that a '6 month break clause' meant that I could only give (2-months) notice at 6 months, making it actually an 8-month break clause. I refused of course and under-paid the rent for the last 5 weeks of the tenancy (equal to the value of the deposit) because I had absolutely no trust that they would return it, and after the request to clean the carpets I believe I was right to do so - they are unscrupulous and would definitely have kept my deposit if I hadn't taken action to protect myself.
After paying in total over £200,000 in rent over the period I didn't even get a 'thank you', 'good luck with your new place' or 'sorry you're leaving' - as always they were sullen, unprofessional and argumentative. I finally had to just walk out after handing over the keys - they were unpleasant to the end.
I can't tell you how happy I was that lockdowns are finally over and I can finally move away and hopefully never hear from this dreadful company again. I can't stress enough how much I recommend you stay away from this bunch of cowboys. If anyone wants to hear the terrible details of how they treat tenants feel free to send me a message.
I lived in a property they managed for 8.5 years, never once late with rent and looked after the place well, which as a landlord myself I know how that's actually something of a rarity these days, this despite the fact that the landlord applied for (and was granted) a demolition order on my home 3 years ago so that they could redevelop the plot and build more houses without even notifying me - I found out when the order was posted to the lamppost outside the house that they were planning to knock down the house I had been living in for 5 years. Fortunately the down-turn in the London property market meant their greed didn't end up progressing into action as nobody wanted to pay the ridiculous value they placed on the plot.
Through that whole time both they and the landlord refused to do a single piece of maintenance unless something was actually broken (a washing machine and a few fence panels were the only things they finally after much complaining accepted were their responsibility). They didn't service or maintain any of the appliances even though the boiler was barely working for the last 5 years, never contributed to any redecorating or renovations, and then had the audacity to complain about the level of wear and tear when I moved out; they tried to make me pay for professionally cleaning of the (by now 9 year old) carpets because they had a little dog hair left after cleaning the place from top to bottom, even though at that age they would clearly need to be replaced before anyone else could rent the place.
They also tried to make me pay an extra 2 months rent because they had inserted a badly written clause in the contract at renewal which they claimed meant that a '6 month break clause' meant that I could only give (2-months) notice at 6 months, making it actually an 8-month break clause. I refused of course and under-paid the rent for the last 5 weeks of the tenancy (equal to the value of the deposit) because I had absolutely no trust that they would return it, and after the request to clean the carpets I believe I was right to do so - they are unscrupulous and would definitely have kept my deposit if I hadn't taken action to protect myself.
After paying in total over £200,000 in rent over the period I didn't even get a 'thank you', 'good luck with your new place' or 'sorry you're leaving' - as always they were sullen, unprofessional and argumentative. I finally had to just walk out after handing over the keys - they were unpleasant to the end.
I can't tell you how happy I was that lockdowns are finally over and I can finally move away and hopefully never hear from this dreadful company again. I can't stress enough how much I recommend you stay away from this bunch of cowboys. If anyone wants to hear the terrible details of how they treat tenants feel free to send me a message.
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Latest Reviews
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Opening Hours
Address
Holland Properties Ltd
429 Westferry Road
London
Greater London
E14 3AN
02075385554
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £730,000 |
| Lettings | 100% | 88% | £685 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 3 | 30 | 12 | 2 | 0 | 4 | 0 | 4 | 1 |
Areas covered
- E14
- N8
- E16
- DA9
- E1
- E3
- SE1
- SE16
- SE8
- SE14
- IG1
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Dec 05,2023
Dec 05,2023
0
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Anisa Choudhury and Holland Properties - AVOID
Problems since the start of the tenancy - they promised to fix but nothing has happened
Withheld deposit even though it has been past the deadline to return deposit
As I am sure you will have read previous ...
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Aug 27,2023
Aug 27,2023
2
people found
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Hello.
‼️ WANT PEACE OF MIND? STAY AWAY.‼️
Although I informed this agency for any problem, they want to withhold my deposit. I have all the evidence with pictures, videos, emails, all up to date. They blame me for stopping the money, but the apartment was ...
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Aug 04,2023
Aug 04,2023
0
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We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%.
They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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Aug 04,2023
Aug 04,2023
0
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We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%.
They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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Aug 04,2023
Aug 04,2023
1
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Update 2023
I am changing my review from excellent to poor.
Excellent applied to the old management of Holland Properties.
Poor applies to the new management.
We have been long term tenants; since the new management took over we face delays in priority maintenance (my elderly/...
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Comment on agent fees
I do not know
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Dec 19,2022
Dec 19,2022
17
people found
this helpful
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Apart from other reservations, as a landlord I decided not to take things further with this company when I discovered that there was a clause in their terms and conditions which stated that:
"Upon termination of the Management services, the parties acknowledge and agree that ...
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Feb 24, 2023
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Had to read that three times to make sure that I had got it right. Astonishing!
Thanks for the warning. ...
Aug 03,2022
Aug 03,2022
0
people found
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Susanna and the team at Holland consistently deliver first class service in managing my properties. Always readily available and prompt in handling enquiries....
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Apr 30,2022
Apr 30,2022
0
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Thank you, Susana and the team at Holland Properties. I was having problems with my previous management agency until I found Holland. Definitely giving my other properties for them to manage. Thank you, for the brilliant work getting the old problems sorted for me....
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Mar 23,2022
Mar 23,2022
23
people found
this helpful
this helpful
We had our rental property managed by Holland Properties since we purchased it in 2008, and we received a good standard of service and communication. A complete senior management change was instigated in summer 2021 and almost all the original staff left the business within a couple ...
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Sep 15, 2022
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Probably due to staff turnover.
I see that the "Head of Client Service" has now moved on after only seven months. ...
Feb 14,2022
Feb 14,2022
13
people found
this helpful
this helpful
Simply the worst estate agent I've ever dealt with:
a) They had agreed to remove a pointless cupboard in the living room and then failed to do so, preventing me moving in properly due to the amount of space taken up. They then failed repeatedly ...
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Nov 26, 2022
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Reflects my experience.
Work not carried out, lies, evasion, deception.
High staff turnover (why, I wonder?), calls not returned.
Avoid any property managed by these cowboys. ...
Oct 12,2021
Oct 12,2021
8
people found
this helpful
this helpful
Had a terrible check out experience with this , initially at the start of our tenancy the company was okay. They were very helpful in the beginning. But during our tenancy standards seemed to have slipped, firstly it took forever for repairs, the flat we were ...
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Oct 06,2021
Oct 06,2021
0
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We were in contact with Tierney, who was very helpful with the moving in process. Really smooth move-in and any questions we had were promptly answered. Would absolutely recommend!...
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Oct 06,2021
Oct 06,2021
0
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My entire move and moving in experience with Holland Properties was professional and easy,
From viewing the property to getting the keys.
Questions were answered straight away and everyone was helpful and friendly.
Regards
Cheryll...
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Sep 14,2021
Sep 14,2021
8
people found
this helpful
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Awful company to do any business with.
I lived in a property they managed for 8.5 years, never once late with rent and looked after the place well, which as a landlord myself I know how that's actually something of a rarity these days, this despite ...
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Jul 23,2021
Jul 23,2021
0
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Vincenzo was very helpful in finding a suitable property for my needs. He is always responsive and proactive whenever I have an issue I need help with. What I am particularly impressed with is his response speed. He may be busy with viewings but he ...
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Aug 02, 2021
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Hi Ivan, thank you very much for your words. it was a pleasue to help you. I wish you all the best!
Vincenzo ...
May 06,2021
May 06,2021
0
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Holland Properties is the regions number one property management company in the UK. I have been a long term customer for over 15 years as the team are very professional and have always been extremely helpful. I have always felt they represent my best interests and ...
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May 06, 2021
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Thank you so much Stacey, we are pleased that you are happy with our service and we have enjoyed working with you for the past 15 years ...
Jan 26,2021
Jan 26,2021
0
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Excellent agency, I got along very well with them. They are helpful and very professional. The apartment the agent showed me is very nice, there were no false promises or omitted defects....
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Jan 18,2021
Jan 18,2021
0
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The service Nick has provided has been excellent. He has always responded promptly and has always been on time with every viewing. All questions have also been answered in a timely manner....
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Jan 15,2021
Jan 15,2021
0
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Reasonably priced fee structure Limited charging for incidentals compared to other local agents. riendly staff, will respond to my requests or those of the tenant promptly and arrange services very promptly....
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Jan 15,2021
Jan 15,2021
0
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After carefully discussing my letting requirements with three firms, I selected Holland Properties. A decision I have not regretted.
The whole team at Holland Properties has been extremely helpful. From the initial consultation with Nick outlining the steps to letting, to Tierney hosting viewings and ...
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Jan 14,2021
Jan 14,2021
0
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I'm a first time buyer so was nervous about the process but was good to have Holland Properties on hand to guide me through the purchase. Nick was especially friendly and easy to reach. Thanks for your support!...
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Jan 14,2021
Jan 14,2021
0
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Holland Properties are the most thrust worthy agency on the IoD.
I’ve been their client for the past 3-4 years, letting properties and I’m also using them for a purchase of our first property in UK.
I was always able to count on ...
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Jan 14,2021
Jan 14,2021
0
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An amazing company, very professional.
Our agent Nick was super professional, quick to help with my enquires as well as to provide all the services I needed after moving in my new home....
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Dec 27,2020
Dec 27,2020
0
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I moved into a property in June, they failed to tell me the property had previously been infected with rats and mice. I still had mice in the garden in the summer which I paid to have removed professionally. I called them for to fix ...
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Dec 28, 2020
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Dear Nicola, Im not surprised at your review based on your attitude as weve tried to help with the boiler issue since yesterday, less than 24hrs ago. Id like to clarify a few things though as youre not fully telling the truth. Ill start with the mice issue, that youve never mentioned previously im assuming because the issue was dealt with long before you moved in and hasnt reoccurred. The issue was prior to us managing the property but we took care of the issue for the landlords as their previo ...
Dec 14,2020
Dec 14,2020
0
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Great service, responsive, courteous and great value. Changed over from another agency to Holland Properties and have been very happy with the service and attention. Special mention to Nick A who has been the main point of contact, always available, offers reasoned advice, able to ...
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Nov 12,2020
Nov 12,2020
0
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I have been using services from Holland Properties since 2014. Over this period I have never received anything less than excellent service from any of their team members.
What a great competent, friendly, polite and professional team.
Well done guys!!!...
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Nov 12, 2020
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Thank you for taking the time to do this review ...
Sep 14,2020
Sep 14,2020
0
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Been with Holland Properties with almost 2.5 yrs. There was not a single incident when I called them and they were not available for help. May it be a electrical appliances or may it be a small carpentry work. It was like Consider It Done from ...
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Sep 02,2020
Sep 02,2020
0
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Nick was great and very helpful, and usually responded to my texts and emails within a few hours. It was stressful having to find an apartment virtually and moving from a different country, but Nick handled my many questions very well....
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Jun 08,2020
Jun 08,2020
0
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Andy was really kind and came to help us within 5 minutes, we felt very reassured and were saved from what would have been a nightmare situation...
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Jun 08, 2020
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Thank you for your comments :-) ...
May 07,2020
May 07,2020
0
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Excellent hard working estate agents who are well experienced in their field. Very pleasant to deal with know what they are doing. Even through the lockdown, went above and beyond to help me. I will be highly recommending you to friends and family. All dealings ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:02 PM 19/08/2022 by Andre de Almeida
