Leaders
Cirencester, GL7
3.5/5, 17 reviews
65% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

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“An ongoing list of poor experiences left us f......”

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Sep 14,2021
Minithumbdown
By: 'Totally Dissatisfied'
Sep 14,2021
1 people found
this helpful
An ongoing list of poor experiences left us feeling this could possibly the worst agent for quite some radius. Hard to get hold of, slow to respond to anything, little action to see issues through to resolution and little to no support in having our deposit returned.

Aside from the utility issues, the final straw is waiting for deposit for 4 weeks with no confirmation of when it can be expected. Next step is legal contact for what I can only summarise as complete failure to fulfill statutory requirements.

We did not even receive a reply from the national complaints department.

Three words to sum up are poor, disappointing and unsatisfactory.
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Latest Reviews

View all Reviews 17
27th Jan 2022
reviewed by 'matthew paterson'
“Wow what an excellent service From the start to collection of the keys it has been a smooth and easy ......”
14th Sep 2021
reviewed by 'Totally Dissatisfied'
“An ongoing list of poor experiences left us feeling this could possibly the worst agent for quite some radius. Hard ......”
30th Apr 2021
reviewed by 'Gordon'
“I have been using Leaders/Perry Bishop for almost 10 years. Excellent service. Kirsty and Sophie have continued the good work ......”
2nd Mar 2021
reviewed by 'Vivien'
“Service efficiency has been Jasmine's key to getting my property rented. It is so refreshing dealing with someone who has ......”
19th Feb 2021
reviewed by 'Chloe'
“Kirsty has been amazing, very helpful and sorted things very quickly for me. Would definitely recommend. Can’t wait to ......”
5th Jan 2021
reviewed by 'Tim'
“I've dealt with Leaders for the last 6 years and their service has been faultless. They have dealt really well with ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
Northway House East
Northway,Cirencester
Gloucestershire
GL7 2QY
01285 642 550

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £500 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 6 5 0 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Wow what an excellent service From the start......”

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Jan 27,2022
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Sophie
By: 'matthew paterson'
Jan 27,2022
0 people found
this helpful
Wow what an excellent service From the start to collection of the keys it has been a smooth and easy The staff have been excellent and have kept me informed all the way Totally recomment Leaders as a letting agent anytime Very impressed...
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“An ongoing list of poor experiences left us f......”

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Sep 14,2021
Minithumbdown
By: 'Totally Dissatisfied'
Sep 14,2021
1 people found
this helpful
An ongoing list of poor experiences left us feeling this could possibly the worst agent for quite some radius. Hard to get hold of, slow to respond to anything, little action to see issues through to resolution and little to no support in having our ...
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“Leaders Service...”

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Apr 30,2021
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Kirsty
By: 'Gordon'
Apr 30,2021
0 people found
this helpful
I have been using Leaders/Perry Bishop for almost 10 years. Excellent service. Kirsty and Sophie have continued the good work finding a new tenant in just a few days. Well done....
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“Service efficiency has been Jasmine's key to ......”

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Mar 02,2021
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Jasmine
By: 'Vivien'
Mar 02,2021
0 people found
this helpful
Service efficiency has been Jasmine's key to getting my property rented. It is so refreshing dealing with someone who has a "yes, I can do" attitude. So many thanks Jasmine and thanks to the other staff in Cirencester who have assisted at times she was ...
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“Kirsty has been amazing, very helpful and sor......”

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Feb 19,2021
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Chloe
By: 'Chloe'
Feb 19,2021
0 people found
this helpful
Kirsty has been amazing, very helpful and sorted things very quickly for me. Would definitely recommend. Can’t wait to see how it goes...
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“I've dealt with Leaders for the last 6 years ......”

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Jan 05,2021
Minithumbup
By: 'Tim'
Jan 05,2021
0 people found
this helpful
I've dealt with Leaders for the last 6 years and their service has been faultless. They have dealt really well with the last year's 'problems. Happy to recommend....
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“Thank you so much to Kirsty for helping us fi......”

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Dec 17,2020
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Kirsty
By: 'Paul Babbage'
Dec 17,2020
0 people found
this helpful
Thank you so much to Kirsty for helping us find a property at a stressful time. We were very impressed with your efficiency and making the whole process that bit easier. Highly recommend....
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“Admittedly, after reading some reviews, I was......”

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Sep 30,2020
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Kirsty
By: 'Eleanor'
Sep 30,2020
0 people found
this helpful
Admittedly, after reading some reviews, I was feeling nervous about using Leaders. However, I'm very pleased we did. They found us a lovely flat which suits all our needs. The process was exceedingly easy and they guided us through the process of viewing flats to ...
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“Had a great experience with Leaders. The esta......”

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Aug 10,2020
Minithumbup
By: 'Sophia'
Aug 10,2020
0 people found
this helpful
Had a great experience with Leaders. The estate agents were very helpful with our questions and very quick to arrange a viewing of the property we were interested in. Very friendly and genuine!...
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“Couldn’t of asked for an easier process. Espe......”

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May 14,2020
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Sophie
By: 'Isabella'
May 14,2020
0 people found
this helpful
Couldn’t of asked for an easier process. Especially in such a difficult time! Sophie was always there to answer my questions and was more than helpful. The process was so easy and we had the keys within 3 weeks. Very professional!...
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“Customer Service 5*...”

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Sep 17,2019
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Jasmine
By: 'Hannah'
Sep 17,2019
0 people found
this helpful
Brilliant service received from Jasmine. She couldn't of been more helpful. I was only enquiring however I would definitely recommend Leaders. Thank you...
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“Money for old rope...”

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Jul 29,2019
Minithumbdown
By: 'Neale'
Jul 29,2019
7 people found
this helpful
I have rented several houses through various agencies - this one seems to like grabbing money for old rope and charging tennants for everything - even yearly to renew contracts - also good luck getting any money you are owed back from them at the ...
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“good service...”

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Dec 06,2018
Minithumbup
By: 'Lynda'
Dec 06,2018
0 people found
this helpful
A professional prompt friendly service. They were very informative leaving a detailed information pack. The rental pricing was accurate and competitive....
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Comment on agent fees
Good fees.
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By: Kirsty Farrow
Dec 13, 2018
View all comments (1)
Thank you very much Lynda for your positive review, ...

“We have moved in to our little cottage and after 7 ......”

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Nov 28,2016
Minithumbdown
By: 'Annoyed'
Nov 28,2016
5 people found
this helpful
We have moved in to our little cottage and after 7 days we are still without a working shower and t.v. areial. We are apparently 'not a priority'. We both have physical jobs and it is outrageous that after spending a ridiculous amount on agents ...
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Comment on agent fees
Appalling. Especially with the service received.
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“My husband and I lived in our rental property for 18 ......”

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May 19,2015
Minithumbdown
By: 'Janine'
May 19,2015
6 people found
this helpful
My husband and I lived in our rental property for 18 months. We continuously complained about a severe damp issue in the property. Perry Bishop of Cirencester were managing the property and ignored our complaints. For the whole time we lived there we ran two dehumidifiers ...
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What agent could do to change your mind?
Perry Bishop do not advise you how closely you should be looking at the property when you move in. They will zoom in on the corner and photograph any odd hairs or specks of dust when tenants move out. Perry Bishop should either take more normal general photos upon tenants moving out or scrutinise the property to that harsher degree upon people moving in. That's only fair right!
Attached Filesnbsp;
Comment on agent fees
I feel that the fees we paid before moving in were quite high, on top of that I don't really understand why there is a renewal fee - its in Perry Bishops interest for tenants to renew right?
Attachments

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“I wish I had come across this website before we ......”

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Apr 22,2014
Minithumbdown
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Marie Ann
By: 'Niki'
Apr 22,2014
4 people found
this helpful
I wish I had come across this website before we decided to rent through Perry Bishop. After being in our rental property for 4 months we asked the Agents (Perry Bishop/Leaders) to speak to the landlord about an early release. We were not happy about ...
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“Have repeatedly asked for statistical information regarding the property and ......”

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Feb 12,2012
Minithumbdown
By: 'Mr'
Feb 12,2012
3 people found
this helpful
Have repeatedly asked for statistical information regarding the property and its letting history to help with a complex legal case but was fobbed off and ignored, the information was not forthcoming. When I entered into a dispute with a tenant regarding a deposit I was ...
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What agent could do to change your mind?
everything
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Cirencester GL7 2QY



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