100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 10,2021
Sep 10,2021
0
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Unfortunately my experience of Newton Fallowell is quite possibly the worst customer service I have ever received.
We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to completion. This was markedly different, sluggish replies and more often ignored emails, this was hugely in contrast to the local agent we used for our own sale who was nothing short of fantastic.
That doesn’t deserve one star though, nor a negative review.
However on the day of completion we were given the keys and began moving into our new home, unfortunately there was a misunderstanding and the vendor had not completed their move out.
Instead of calling to try to rectify the situation I received a call from Jon (the managing director) where he shouted at me down the phone, accused us of going against what we were told and breaching contract. I would never expect such a disgustingly unprofessional approach from any business, let alone from the managering director of the branch.
To then further compound the issue, whilst we were resolving the issue with the sellar, Jon took it upon himself to come to the property, further shout at my partner, again accuse us of lying, and then finally whilst having another conversation with the sellar interject with the same aggressive, dogmatic and domineering approach.
I am still lost for words. We are still disgusted, angry and upset by the situation weeks later.
All I can say is, be mindful, and the sellar and I have chosen to communicate further without the agent.
I think that says than any negative review could.
We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to completion. This was markedly different, sluggish replies and more often ignored emails, this was hugely in contrast to the local agent we used for our own sale who was nothing short of fantastic.
That doesn’t deserve one star though, nor a negative review.
However on the day of completion we were given the keys and began moving into our new home, unfortunately there was a misunderstanding and the vendor had not completed their move out.
Instead of calling to try to rectify the situation I received a call from Jon (the managing director) where he shouted at me down the phone, accused us of going against what we were told and breaching contract. I would never expect such a disgustingly unprofessional approach from any business, let alone from the managering director of the branch.
To then further compound the issue, whilst we were resolving the issue with the sellar, Jon took it upon himself to come to the property, further shout at my partner, again accuse us of lying, and then finally whilst having another conversation with the sellar interject with the same aggressive, dogmatic and domineering approach.
I am still lost for words. We are still disgusted, angry and upset by the situation weeks later.
All I can say is, be mindful, and the sellar and I have chosen to communicate further without the agent.
I think that says than any negative review could.
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Sep 10, 2021
Dear Kerrie Thank you for taking the time to leave us a review.
I appreciate your comments and we are sorry that you feel this way. However we definitely see this from two different sides, the team were very clear with our instructions with regards to moving into the property both over the phone and in person when you collected the keys. We responded to a phone call from our Client, the seller, who was distressed that she was unable to access the property to continue removing their belongings and was being dealt with in an unfriendly manner. Our attendance at the property was at our Clients request.
In closure to the matter we will have to agree to disagree but we do of course wish you and your family all the very best in your new home.
Kind regards
The Newton Fallowell Team
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Latest Reviews
28th May 2021
reviewed by 'B&G'
Opening Hours
Address
Newton Fallowell
3 Bridge Foot
Market Deeping
Lincolnshire
PE6 8AA
01778 345978
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £317,000 | £317,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 10,2021
Sep 10,2021
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people found
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Unfortunately my experience of Newton Fallowell is quite possibly the worst customer service I have ever received.
We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to ...
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read full review
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Sep 10, 2021
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Dear Kerrie
Thank you for taking the time to leave us a review.
I appreciate your comments and we are sorry that you feel this way. However we definitely see this from two different sides, the team were very clear with our instructions with regards to moving into the property both over the phone and in person when you collected the keys. We responded to a phone call from our Client, the seller, who was distressed that she was unable to access the property to continue removing their bel ...
May 28,2021
May 28,2021
2
people found
this helpful
this helpful
Never known an estate agency that doesn’t return to a buyer when they have raised questions. Appalling service.
The little effort that has been put in has lost their vendor a sale, no sale should take 6 months....
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Jan 31,2017
Jan 31,2017
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Fantastic customer service and house marketed exceptionally well. We sold the house within a week of being on the market however after a few weeks the buyers house fell through so the sale didn't complete. Jonathon put the house on the market again and within 2 ...
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Comment on agent fees
Great value for money
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Thank you for taking the time to leave us a review.
I appreciate your comments and we are sorry that you feel this way. However we definitely see this from two different sides, the team were very clear with our instructions with regards to moving into the property both over the phone and in person when you collected the keys. We responded to a phone call from our Client, the seller, who was distressed that she was unable to access the property to continue removing their belongings and was being dealt with in an unfriendly manner. Our attendance at the property was at our Clients request.
In closure to the matter we will have to agree to disagree but we do of course wish you and your family all the very best in your new home.
Kind regards
The Newton Fallowell Team