0% sales valuation accuracy
0% sales fee satisfaction
Sep 07,2021
Sep 07,2021
0
people found
this helpful
this helpful
Dexters Muswell Hill are disorganised and unethical. They fluffed up my move by not preparing the contract with the owners signature in time for my booked move. I had to run around dealing with new people to try and sort it out on the am of my move. I let it slide as these things happen at the start of a new year.
Then they charged me a deposit after we agreed no deposit was needed - ie: zero deposit scheme. I also got conned into taking up deposit insurance to get the contract through their vetting process. To date i have been unable to cancel it or claim my insurance. Dexters deny all knowledge of the service or say its outsourced.
Finally, my deposit is now being withheld well beyond the legal limit with no justification. After giving two months notice and utilising the break clause, I ended up moving out a day before my tenancy ended in mid July. It's now almost mid September and i have still not been given my deposit back.
George, Head of lettings stopped replying to my follow up mails and tried to tell the landlord that he had refunded me> She tells me she has given approval to refund it. I then got a mail from someone called Kiran who asked for my bank details and for me to approve a 125 pound deduction for professional cleaning. I answered and had to follow up again to get any reply.
Today is 38 days after they were required to pay my deposit back and i still don't have it. Disgusted.
Then they charged me a deposit after we agreed no deposit was needed - ie: zero deposit scheme. I also got conned into taking up deposit insurance to get the contract through their vetting process. To date i have been unable to cancel it or claim my insurance. Dexters deny all knowledge of the service or say its outsourced.
Finally, my deposit is now being withheld well beyond the legal limit with no justification. After giving two months notice and utilising the break clause, I ended up moving out a day before my tenancy ended in mid July. It's now almost mid September and i have still not been given my deposit back.
George, Head of lettings stopped replying to my follow up mails and tried to tell the landlord that he had refunded me> She tells me she has given approval to refund it. I then got a mail from someone called Kiran who asked for my bank details and for me to approve a 125 pound deduction for professional cleaning. I answered and had to follow up again to get any reply.
Today is 38 days after they were required to pay my deposit back and i still don't have it. Disgusted.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th Oct 2023
reviewed by 'Jason'
7th Sep 2021
reviewed by 'Annoyed'
Opening Hours
Address
Dexters
35 Highgate High Street
Highgate,London
Greater London
N6 5JT
020 83482341
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 30,2023
Oct 30,2023
0
people found
this helpful
this helpful
I appointed Dexters Highgate office to rent my property.
They let it at the first viewing.
Throughout the tenancy I found their staff attentive and courteous.
The lettings manager Gareth Parry was always professional and forthright in our exchanges, in the few instances when there ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2024
View all comments
(1)
Dear Jason, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team. ...
Sep 07,2021
Sep 07,2021
0
people found
this helpful
this helpful
Dexters Muswell Hill are disorganised and unethical. They fluffed up my move by not preparing the contract with the owners signature in time for my booked move. I had to run around dealing with new people to try and sort it out on the am ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
