0% sales valuation accuracy
0% sales fee satisfaction
67% lettings valuation accuracy
67% lettings fee satisfaction
Sep 03,2021
Sep 03,2021
0
people found
this helpful
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Just the worst experience. My request to view a property was handled by someone who has only been there a week. Didn't take any details from me when I first called, let alone the correct details. Called me at least 5 times to ask me the same questions over and over again. Asked me to reconfirm my phone number, even though she had called me! Referred to me by different names throughout all my conversations with her. Then called to cancel the appointment four hours before the confirmed viewing time, and then when it was rescheduled for two hours earlier, she was an hour late to the viewing and didn't have the keys. I had driven over an hour from outside of London (at short notice due to her previous cancellation) to be there on time, and the attitude was just so blasé. Once she had retrieved the keys from down the road (another 15 minute wait), she wasn't able to open the door and asked me to try instead. Said she had never seen the property so if I had questions she would have to call the office. Ultimately, we were unable to actually view the property as she had the wrong keys all along. Proceeded to call the landlord in front of me to tell them that 'the client was very upset'. When I asked who was available at the office for me to call, she said 'nobody, it's just me and it's my first week so I'm new to this'. Two hours of completely wasted time. Not sure who would entrust these cowboys with their expensive properties, but I certainly would never deal with them again.
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Latest Reviews
3rd Sep 2021
reviewed by 'SW1X 8HN'
7th Sep 2020
reviewed by 'Teddy'
19th Dec 2018
reviewed by 'Luther'
19th Apr 2013
reviewed by 'Michelle'
14th Aug 2012
reviewed by 'Aliah'
Opening Hours
Address
Cloister Property Consultants
106 Great Portland Street
Marylebone,London
Greater London
W1W 6PF
020 7436 6210
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 67% | 67% | £6,250 | £6,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 03,2021
Sep 03,2021
0
people found
this helpful
this helpful
Just the worst experience. My request to view a property was handled by someone who has only been there a week. Didn't take any details from me when I first called, let alone the correct details. Called me at least 5 times to ask me the ...
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Sep 07,2020
Sep 07,2020
2
people found
this helpful
this helpful
Utterly useless!
Pompous arrogant self satisfied!
VILE in every way !
AVOID at all costs !!!
Do NOT use them .
Total nightmare from start to finish ....
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Jan 28, 2021
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Totally agree with Teddy.
Becky Fatemi is the worst of all !
Only deals with the rich and famous ! ...
Dec 19,2018
Dec 19,2018
0
people found
this helpful
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I had my property on with Prime Metro for 1 month they could not rent it i thought of giving the cloister and another agent the chance to market my property,
they put it live on Monday and it was rented by Thursday would recommend the ...
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Comment on agent fees
competitive
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Apr 17,2018
Apr 17,2018
0
people found
this helpful
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Unfortunately I cannot recommend this estate agency, They're using my pictures to advertise their properties on Rightmove/Zoopla. When I called them and let them know that I never gave them permission to use my images the guy became argumentative and fought his corner; and ...
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Jan 28, 2021
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We take these matters very seriously, unfortunately, we have no record of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you are a client of ours, we would like to investigate this issue further, please contact us immediately so that we can resolve this issue immediately ...
Apr 19,2013
Apr 19,2013
1
people found
this helpful
this helpful
After just moving to London from Germany I was a little confused about the renting process as I was new to it and this was my first property I had rented alone. I contacted Cloister in regards to an advertisement of a property I saw ...
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Aug 14,2012
Aug 14,2012
1
people found
this helpful
this helpful
After trying numerous agencies and getting nowhere, i was close to giving up. As a recently relocated professional woman, new to London and looking to rent immediately, i approached them with trepidation. All of my fears were unfounded, not only did i deal with professional ...
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Aug 13,2009
Aug 13,2009
3
people found
this helpful
this helpful
Good agents...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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