0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 01,2021
Sep 01,2021
1
people found
this helpful
this helpful
If you are reading this review, then I request you to think twice before dealing with Kurtis properties.
I am sure, Kurtis properties will reply on this website and try to assure that they will resolve the problem, But believe me i saw such replies many times in my personal mails or heard on phones, but they only reply on such threads but never gonna work on issues.
Let me share my experience with you.
I moved out from 22 champness road, Barking 3 months ago. I lived there for around 20 months.
My overall experience while dealing with kurtis when that need to resolve any experience is quite bad.
1. 24 months i moved in Champness property, we had agreement that apartment has its own parking, but later on one of neighbor informed me that i am parking my Car in their parking, then i request to Kurtis to settle this asap, because i now i don't have any parking and i get parking tickets. I had a long discussion on mail and phone for like many months, but Kurtis was not able to sort out these issues. Even when I was leaving the property they were not able to resolve this. But during the whole they always wrote in mails and communicated on phone that they are trying their best to resolve these issues. But later when I discussed this case to one of my neighbours, they allowed me to use their spare parking. So matter of fact, they know how to promise but never like to complete them. Btw i was continually talking to Jackie Cartmell during this conversation
2. Now I moved out 3 months ago. I mailed them regarding deposit things that need to be reverted back, initially they said that it would be credited to my bank account in one week. But then they ask me some process related things that are maximum resolved and provide all proofs from my side in max 7-10 days (which usually delay because things were not clear from their end initially or delay in response). But after that i am continually mailing them for updates, in return they reply that we will update you shortly. But again no resolution after 3 months. Again Kutis representative is Jackie Cartmell.
So as per my experience, kurtis can only deal with those matters where they like to ask for some normal process and take money on-time from a person living on rented properties, But when they need to deal with actual clients (property owner), they stop trying to resolve issues.
In my experience, it is a really painful and embarrassing situation when you have to remind and mail them and check their reverted mails with no solution every week. But they are very consistent in that. They can play the same forever till you stop or forget asking for your issues.
I am sure, Kurtis properties will reply on this website and try to assure that they will resolve the problem, But believe me i saw such replies many times in my personal mails or heard on phones, but they only reply on such threads but never gonna work on issues.
Let me share my experience with you.
I moved out from 22 champness road, Barking 3 months ago. I lived there for around 20 months.
My overall experience while dealing with kurtis when that need to resolve any experience is quite bad.
1. 24 months i moved in Champness property, we had agreement that apartment has its own parking, but later on one of neighbor informed me that i am parking my Car in their parking, then i request to Kurtis to settle this asap, because i now i don't have any parking and i get parking tickets. I had a long discussion on mail and phone for like many months, but Kurtis was not able to sort out these issues. Even when I was leaving the property they were not able to resolve this. But during the whole they always wrote in mails and communicated on phone that they are trying their best to resolve these issues. But later when I discussed this case to one of my neighbours, they allowed me to use their spare parking. So matter of fact, they know how to promise but never like to complete them. Btw i was continually talking to Jackie Cartmell during this conversation
2. Now I moved out 3 months ago. I mailed them regarding deposit things that need to be reverted back, initially they said that it would be credited to my bank account in one week. But then they ask me some process related things that are maximum resolved and provide all proofs from my side in max 7-10 days (which usually delay because things were not clear from their end initially or delay in response). But after that i am continually mailing them for updates, in return they reply that we will update you shortly. But again no resolution after 3 months. Again Kutis representative is Jackie Cartmell.
So as per my experience, kurtis can only deal with those matters where they like to ask for some normal process and take money on-time from a person living on rented properties, But when they need to deal with actual clients (property owner), they stop trying to resolve issues.
In my experience, it is a really painful and embarrassing situation when you have to remind and mail them and check their reverted mails with no solution every week. But they are very consistent in that. They can play the same forever till you stop or forget asking for your issues.
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Latest Reviews
1st Sep 2021
reviewed by 'Sukrant'
Opening Hours
Address
Kurtis Property
600 Green Lane
Goodmayes,Ilford
Essex
IG3 9SQ
0208 598 2214
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Ilford
- Chigwell
- Goodmayes
- Woodford
- Romford
- Walthamstow
- Chadwell Heath
- East Ham
- Barking
- Dagenham
- London Docklands
- Gants Hill
- Newbury Park
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 01,2021
Sep 01,2021
1
people found
this helpful
this helpful
If you are reading this review, then I request you to think twice before dealing with Kurtis properties.
I am sure, Kurtis properties will reply on this website and try to assure that they will resolve the problem, But believe me i saw such replies ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:50 PM 19/04/2021 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
